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61 results for File Clerk Legal

Receptionist <p>We are offering a short-term contract for a Receptionist role located in Bloomfield Hills, Michigan. The individual will be primarily responsible for providing administrative assistance in a quiet office setting. This role is primarily focused on answering phone calls, greeting and assisting visitors, and managing mail. </p><p><br></p><p>Responsibilities:</p><p>• Answer and direct incoming calls in a professional and courteous manner</p><p>• Greet and assist visitors, providing excellent customer service</p><p>• Receive, sort, and distribute mail and packages</p><p>• Maintain a professional and welcoming reception area</p><p><br></p> Customer Service Representative <p>We are offering a short term contract employment opportunity for a Customer Service Representative based in North Attleboro, Massachusetts. This role is primarily focused on supporting the Production department, taking orders, and fulfilling them from the warehouse. You will also be responsible for maintaining meticulous records through data entry and ensuring accurate inventory levels.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Take orders and fulfill them physically from the warehouse, ensuring accuracy and efficiency.</p><p>• Perform data entry tasks to log quantities of fulfillment and track purchase orders.</p><p>• Verify the correctness of delivery addresses to avoid errors in shipment.</p><p>• Regularly check inventory levels to ensure adequate stock is maintained.</p><p>• Utilize your technical skills to ensure smooth operations and efficient customer service.</p><p>• Use your strong organizational skills and attention to detail to maintain accurate records and manage tasks efficiently.</p><p>• Communicate with customers through email correspondence and inbound and outbound calls to address inquiries and issues.</p><p>• Execute order fulfillment tasks and track inventory effectively to avoid discrepancies.</p> Referral Coordinator <p>We are offering a role in the healthcare industry, based in Oakland, California. The position is an Insurance Referral Coordinator, with a primary focus on coordinating patient referrals within a healthcare setting. This is a contract employment opportunity, which will be carried out in a dynamic and fast-paced work environment.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient referrals to specialists and follow up on the progress.</p><p>• Process insurance referrals and authorizations accurately and in a timely manner.</p><p>• Liaise with healthcare providers and insurance companies to ensure smooth referral processes.</p><p>• Utilize Electronic Medical Records (EMR) system to update patient records and referral information.</p><p>• Apply basic medical terminology knowledge to understand and manage patient cases.</p><p>• Communicate effectively with patients to inform them about their referral status and any associated procedures.</p><p>• Ensure compliance with healthcare regulations and confidentiality guidelines while handling patient data.</p><p>• Resolve any issues related to referrals and insurance authorizations.</p><p>• Work closely with medical front office staff to ensure seamless patient service.</p><p>• Continuously learn and stay updated with changes in insurance policies and healthcare regulations.</p><p><br></p><p>If you are interested in this role apply today and call us at (510) 470-7450</p> Data Entry <p>Robert Half is currently looking for a Compliance Customer Support member to provide internal customer service and support to a team of Broker Dealers. The candidate for this position will be tracking and managing professionals licensing and registration information to ensure the team is in compliance with the regulations to sell financial products. This position is key in proving support to the team, so they can do what they do best, without worrying about compliance! </p><p>​</p><p>Don't miss out on this opportunity—reach out to our team today to learn more. Erin, Christin, and Katherine are great points of contact.</p><p>Call us now at 563-359-3995!</p><p>​</p><p><strong>Day-to-Day Responsibilities Include: </strong></p><p>-Responding to emails and answering phone calls regarding questions around status, where someone is at in the process, when is their compliance due date</p><p>-Updating and maintaining records</p><p>-Monitoring and working out of a shared que</p><p>-Pulling and reconciling reports</p><p>-Performing data entry within the database </p> Customer Service Representative We are offering a contract to hire employment opportunity for a meticulous and organized Customer Service Representative in AKRON, Ohio, in the insurance industry. The role primarily involves handling lien clearance issues, resolving title issues with customers, and verifying information for accurate record keeping. The ideal candidate will possess strong customer service skills, proficiency in Microsoft Office Suites, and a knack for research and data entry.<br><br>Responsibilities:<br><br>• Reviewing new files to ascertain if lien clearance is required, adhering to specifications or making customer contact as necessary.<br>• Notifying customers of any lien clearance issues that may arise.<br>• Resolving any title issues with customers and borrowers promptly and professionally.<br>• Determining if customers have satisfied title requirements.<br>• Monitoring logs to follow up on outstanding lien clearance issues.<br>• Contacting counties, lenders, borrowers, and examiners to verify information shown on record.<br>• Utilizing Microsoft Office Suites for data entry and administrative tasks.<br>• Conducting lien searches and research as part of the job function.<br>• Maintaining professional email correspondence with customers to provide updates and resolve issues.<br>• Assisting in administrative office tasks as needed. Receptionist We are in the non-profit industry, located in SAINT LOUIS, Missouri, United States, offering a contract to hire employment opportunity for a Front Desk Coordinator. This role primarily involves various administrative and receptionist duties, supporting program staff, and leadership as needed.<br><br>Responsibilities:<br><br>• Warmly greet visitors and clients, offer assistance, and direct them to the appropriate staff members<br>• Handle client-related forms and fees, answer phone inquiries, and route calls efficiently<br>• Review and reconcile daily fees and credit card transactions<br>• Receive, date, and distribute incoming mail; process outgoing mail<br>• Prepare, edit, and print various documents including letters, reports, forms, and flyers<br>• Enter data, generate reports, and collate information from satisfaction surveys<br>• Ensure smooth operation of office equipment and maintain necessary supplies<br>• Assist in maintaining case records and general filing systems<br>• Provide feedback on activities and concerns to the supervisor, contributing to continuous improvement<br>• Offer general administrative and clerical support to the leadership team and other program areas as assigned. Customer Care Representative <p>Homebuilding client is in need of a contract to permanent customer care representative. This job is located in Mountain House, CA.</p><p><br></p><p>Duties Include:</p><p>-Pre-walk homesites to provide punch list for construction for delivery of home to customer; provide quality control of finished product.</p><p>-Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.</p><p>-Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.</p><p>-Schedule and supervise subcontractor repairs in homes after delivery to homeowner.</p><p>-Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.</p><p>-Provide accurate and timely information to Customer Care Manager on progress and scopes of work.</p><p>-Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.</p><p>-Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.</p><p>-Participate in emergency on call rotation service schedule.</p><p>-Work with Customer Service Manager on special projects as needed.</p><p>-Participate and attend department meetings.</p><p>-Keep accurate service request logs and documentation of all work performed.</p><p>-Perform all other duties as assigned.</p><p><br></p><p>Top Requirements for the Customer Care Representative:</p><p>-Excellent communication skills, verbal and written</p><p>-Strong organizational and interpersonal skills</p><p>-Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.</p><p>-Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.</p><p><br></p><p><br></p><p>This job is 100% onsite and hours are M-F 7am-4pm.</p><p><br></p><p><br></p><p>If you are interested in this customer care representative position, please submit your resume right away for consideration!</p> Customer Experience Specialist We have a great opportunity for a motivated Customer Experience Specialist! If you are a customer service professional who is passionate about helping elevate customer experiences and providing exceptional customer service, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization.<br><br>How you will make an impact<br><br>- Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence<br><br>- Create engagement and marketing strategies for new services and products<br><br>- Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics<br><br>- Collaborate closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences<br><br>- Take part in a strategic, high-volume fast-paced environment Customer Experience Specialist <p>We are in need of a diligent and meticulous Customer Experience Specialist to work with our professional services team. Based in San Francisco, California, this role will involve managing community events, overseeing event logistics, and handling event management and monitoring. This onsite role offers a short term contract employment opportunity and is ideal for those with a knack for maintaining order and efficiency in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage professionally with customers and address their inquiries and concerns</p><p>• Assist in the organization and execution of community events</p><p>• Oversee and manage event logistics to ensure smooth operations</p><p>• Monitor events and promptly address any issues or disruptions</p><p>• Maintain an environment conducive for customer engagement during events</p><p>• Utilize your skills in event management to optimize event procedures and processes</p><p>• Collaborate with the team to meet event objectives and targets</p><p>• Handle customer data with confidentiality and in compliance with regulations</p><p>• Provide assistance in scanning QR codes and maintaining order in event sequences</p><p>• Maintain a professional demeanor and attire during events.</p><p><br></p><p>If you are interested in this role, please reach out to Nick Mussman at 415.276.0358.</p><p><br></p> Receptionist We are offering a contract to hire employment opportunity for a Receptionist in Cabot, Arkansas, 72023, United States. This role primarily involves managing the front office of a local financial firm. <br><br>Responsibilities:<br><br>• Answering phones and greeting customers that enter the facility<br>• Data entry of client-specific information into an industry-specific software program<br>• Providing detailed information and excellent customer service to clients<br>• Maintaining client files electronically and physically<br>• Keeping the front office organized and ready for clients<br>• Utilizing skills in Administrative Office work and Office Administration<br>• Managing Paper Filing and e-Filing tasks<br>• Answering Inbound Calls and managing a multi-line phone system<br>• Data Entry tasks as required by the role. 1 Week Receptionist Contract We are offering a short term contract employment opportunity for a Receptionist in PELHAM, Alabama, 35124-2956, United States. This role involves a diverse set of responsibilities related to customer service, data entry, and email correspondence. As a Receptionist, you'll be the first point of contact for our company, managing our multi-line phone system and scheduling appointments. <br><br>Responsibilities:<br><br>• Operate a multi-line phone system, directing calls to appropriate individuals and departments<br>• Provide excellent customer service, responding to inquiries promptly and professionally<br>• Carry out data entry tasks with accuracy and efficiency<br>• Manage email correspondence, ensuring all communications are answered in a timely manner<br>• Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word to complete daily tasks<br>• Maintain a well-organized filing system<br>• Schedule appointments and meetings as necessary<br>• Utilize strong interpersonal skills to foster a positive work environment <br>• Ensure the reception area is well-maintained and presents a positive image of the company. <br><br>This role is a unique opportunity to contribute to our team, providing crucial support to our operations and enhancing our customer service. Office Assistant/Receptionist/Billing We are offering a contract to hire employment opportunity for an Office Assistant in the logistics industry, based in El Segundo, California. The successful candidate will be primarily focused on clerical tasks, customer service, and office functions. This position will require a high level of organization and attention to detail, as well as proficiency in Microsoft Office Suites.<br><br>Responsibilities:<br>• Maintain and update files and records efficiently to ensure they are easily accessible<br>• Sort and distribute incoming mail and prepare outgoing mail<br>• Answer phone calls, take messages or redirect calls to appropriate colleagues<br>• Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.<br>• Undertake basic bookkeeping tasks and issue invoices, checks etc.<br>• Assist in office management and organization procedures<br>• Monitor stocks of office supplies and report when there are shortages<br>• Assist in making travel arrangements and booking venues for conferences and events<br>• Perform other office duties as assigned<br>• Exhibit excellent customer service skills in all interactions. Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in Groveport, Ohio, 43125, United States. You will be joining our team in the financial industry, where your main role will be to ensure effective customer service by answering incoming phone calls, assisting walk-in customers, and updating payment information.<br><br>Responsibilities:<br><br>• Provide effective customer service by answering inbound and outbound calls<br>• Assist customers who walk into our location with their inquiries and concerns<br>• Make phone calls to customers to update their payment information<br>• Utilize Microsoft Excel and Microsoft Word for data entry and order entry tasks<br>• Schedule appointments with customers as necessary<br>• Maintain excellent attendance and punctuality to ensure smooth operations<br>• Handle email correspondence with customers efficiently and professionally<br>• Be open to coaching to constantly improve customer service skills<br>• Maintain a positive and professional demeanor to represent our organization<br>• Ensure all interactions with customers are handled with a high level of professionalism. Bilingual Receptionist We are offering a contract to hire employment opportunity for a Receptionist role based in Deerfield Beach, Florida, United States. The individual in this function will be the first point of contact for clients and visitors, manage incoming calls, and perform a range of administrative tasks. The role requires proficiency in MS Word and recent experience using Quickbooks. As the Receptionist, you will also assist other administrative staff with overflow work, including data entry and internet research tasks.<br><br>Responsibilities:<br><br>• Greet visitors and direct them to the appropriate departments or individuals<br>• Handle incoming calls and route them to the correct personnel<br>• Perform general administrative duties to support day-to-day operations<br>• Assist other administrative staff with overflow work as needed<br>• Conduct internet research tasks to support business operations<br>• Manage data entry tasks ensuring accuracy and efficiency<br>• Process invoices using Quickbooks<br>• Maintain a professional and organized reception area<br>• Provide outstanding customer service <br>• Communicate effectively with team members and senior management. Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry, based in ENDICOTT, New York. The selected candidate will be responsible for assisting with the quote process, monitoring customer online portals, and maintaining detailed customer documentation. This role will also require managing customer accounts and serving as a customer advocate with our manufacturing, engineering, and shipping personnel.<br><br>Responsibilities:<br>• Assist with the quote process, including quote preparation and maintaining quote files<br>• Monitor customer online portals daily for receipt of quotes and send quote responses<br>• Create proposals, letters, and other correspondence as requested<br>• Respond to sales calls and provide information or support as needed<br>• Manage specific customer accounts and communicate effectively with customers<br>• Serve as a customer advocate, liaising with manufacturing, engineering, and shipping personnel to ensure timely order shipping<br>• Communicate any shipment delays to customers before orders are late<br>• Maintain and develop Word and Excel templates and reports as required<br>• Research and generate correspondence to resolve customer issues<br>• Maintain detailed files for various sales and customer documentation/communication<br>• Perform other duties as required<br><br>Skills:<br>• Proficiency in Excel Formulas<br>• Familiarity with Customer service software<br>• Strong Customer Service skills<br>• Experience in Customer experience management<br>• Ability to handle Inbound Telephone Calls<br>• Excellent Customer Support skills Sales Support We are offering a contract opportunity for a meticulous Sales Support professional to join our team in Post Falls, Idaho. In this role, you will be involved in various aspects of sales support, including processing and coding purchase orders, data entry, and providing back-office support.<br><br>Responsibilities:<br><br>• Accurately process and code customer purchase orders, ensuring all information is correct.<br>• Efficiently enter orders into the ERP system and make necessary updates to sales orders as required.<br>• Review entered sales orders for accuracy and communicate any necessary corrections.<br>• Provide support to the sales and account departments, assisting with additional duties as assigned.<br>• Use your skills in purchase orders, data entry, and back-office support to ensure smooth operations within the sales department. Client Services Representative <p>We have a great opportunity for a Series 7 Client Services Representative based in Parsippany, New Jersey. The role primarily involves providing support to clients and coordinating operational activities. The successful applicant will be tasked with using financial planning, retirement, and investment software and preparing materials for client meetings. Additionally, they will also be required to provide office support, manage client and prospect contacts, and assist in marketing efforts.</p><p><br></p><p>Responsibilities:</p><p>• Utilize financial planning, retirement, and investment software to prepare for client meetings</p><p>• Prepare client packets including creating agendas, reviewing materials, illustrations, and reports</p><p>• Provide office support which includes answering telephones, assisting visitors, and resolving or referring problems or inquiries</p><p>• Schedule and coordinate meetings, events, interviews, and appointments</p><p>• Navigate CRM to maintain accurate and complete documentation of all client and prospect contacts</p><p>• Assist in and attend client event programs/seminars and other marketing efforts</p><p>• Establish, maintain, and update files, databases, records, and/or other documents</p><p>• Transcribe and prepare correspondence, agendas, and documents</p><p>• Stay up-to-date with modern office management methods and techniques</p><p>• Operate standard office equipment and use required software applications</p><p>• Sort, screen, and distribute mail</p><p>• Perform other duties and responsibilities as assigned</p><p>• Maintain Website and Social Media.</p><p><br></p><p>Skills:</p><p>• Proficient in Microsoft Excel, Microsoft Office Suites, Microsoft Outlook</p><p>• Strong client relations and communication skills</p><p>• Ability to handle complaints and provide solutions in the financial services industry.</p> Customer Service Representative We are in search of a meticulous Customer Service Representative to be based in Oklahoma City, Oklahoma. This role falls within the realm of customer service, where the selected candidate will be primarily responsible for managing and preserving documents, maintaining accurate data, and fostering positive relationships with municipal contacts. This contract to hire employment opportunity offers the chance to work in a dynamic and challenging environment, focusing on the interpretation and maintenance of commercial property data and documents.<br><br>Responsibilities:<br><br>• Analyze and review commercial property data utilizing online resources<br>• Follow established processes to complete tasks within the set timelines<br>• Manage and maintain documents, ensuring their preservation and accuracy<br>• Submit necessary requests according to municipal and department processes and find appropriate municipal contacts<br>• Monitor requests to ensure they are processed in a timely manner<br>• Enter and update information and notes in the database accurately<br>• Conduct thorough research of online resources to obtain documents and information<br>• Maintain accurate site cost transactions and notes<br>• Manage email workload efficiently and effectively<br>• Foster positive relationships with municipal contacts, team members, and supervisors<br>• Meet production targets and manage team workload as needed<br>• Receive feedback and training to continuously improve performance<br>• Utilize skills in answering inbound calls, customer service, data entry, email correspondence, order entry, and scheduling appointments<br>• Use Microsoft Excel and Word proficiently, and apply Excel formulas where necessary. Front Desk Coordinator We are offering a short term contract employment opportunity for a Front Desk Coordinator in Washington, District of Columbia, United States. As a Front Desk Coordinator, you will serve as the first point of contact for our office, handling all incoming calls, inquiries, and guest interactions. You will play a crucial role in maintaining a welcoming and professional environment for all our visitors and staff.<br><br>Responsibilities:<br><br>• Provide prompt and professional customer service by answering inbound calls and directing them to the appropriate departments.<br>• Serve as the face of the office, creating a welcoming and organized environment for all visitors and staff.<br>• Assist guests with their needs and inquiries, ensuring they are directed to the correct individuals or departments.<br>• Utilize a multi-line phone system to manage incoming calls, ensuring all calls are answered promptly and efficiently.<br>• Handle and resolve any inquiries related to the office, providing accurate information and assistance.<br>• Maintain a high level of organization and attention to detail in all tasks, ensuring all information is accurate and up to date. Customer Service Representative We are seeking a diligent Customer Service Representative in the healthcare sector, located in Minneapolis, Minnesota. This role offers a short-term contract employment opportunity, where the successful candidate will be expected to handle customer service responsibilities in a fast-paced environment. The primary job function will be to provide excellent service to clients, handle a high volume of calls, manage customer data, and understand the broader context of their role in the delivery of medical equipment.<br><br>Responsibilities:<br>• Fielding a significant number of calls from patients and case managers, ensuring all inquiries are handled promptly and professionally.<br>• Accurately inputting orders into the order system, paying close attention to detail to minimize errors.<br>• Conducting regular follow-ups on orders that may be delayed, and taking necessary action to expedite the process.<br>• Reviewing fee schedules to confirm benefit eligibility for customers, ensuring that all information is up-to-date and accurate.<br>• Submitting and processing authorizations to insurance companies, ensuring compliance with all relevant regulations and protocols.<br>• Working proactively with management to understand and fulfill their career objectives within the organization.<br>• Utilizing customer service software efficiently to manage customer interactions and maintain customer satisfaction.<br>• Performing data entry tasks, including numeric data entry, to maintain accurate customer records.<br>• Applying basic medical terminology knowledge to understand and respond to customer inquiries effectively.<br>• Using Electronic Medical Record systems to access and update patient information as required. Customer Service Representative We are in search of a Customer Service Representative, based in Irvine, California. This role offers an opportunity to work in a dynamic environment, where the main tasks revolve around handling customer inquiries, managing incoming calls, and maintaining a high level of customer satisfaction. This position offers a short-term contract employment opportunity.<br><br>Responsibilities:<br><br>• Manage high volumes of inbound and outbound calls in a timely manner<br>• Identify customers' needs and provide appropriate solutions and/or alternatives to meet those needs<br>• Build sustainable, trustworthy relationships with customer accounts through open and interactive communication<br>• Enter and update customer and account data from source documents into the database within specified time frames<br>• Compile, verify accuracy, and sort information to prepare source data for computer entry<br>• Review data for deficiencies or errors, correct any incompatibilities, and check output<br>• Schedule appointments and update calendar accordingly<br>• Use Microsoft Excel and Word to update records and process information<br>• Maintain a high level of professionalism and patience with customers at all times<br>• Ensure all customer interactions are recorded and updated as necessary. Customer Service Representative We are offering an opportunity for a Customer Service Representative to join our team in Austin, Texas. This role involves making calls, gathering information, and processing it for our in-network program. You will be a key player in our organization, interfacing directly with our providers and ensuring the smooth operation of our customer service efforts.<br><br>Responsibilities:<br><br>• Making outbound calls to providers, inviting them to join our in-network program<br>• Gathering and recording provider information accurately for processing by the team<br>• Utilizing skills in Microsoft Excel and Word for data entry and order entry tasks<br>• Maintaining a high level of customer service during inbound and outbound calls<br>• Managing email correspondence with providers efficiently and professionally<br>• Scheduling appointments as required<br>• Assisting in maintaining a smooth-running call center environment<br>• Balancing multiple tasks and priorities in a fast-paced setting<br>• Utilizing problem-solving skills to resolve customer inquiries and concerns<br>• Collaborating with the team to achieve overall customer service goals. Customer Service Representative <p>We are offering a contract employment opportunity for a Customer Service Representative in Elyria, Ohio. This role involves customer service responsibilities within the aerospace manufacturing industry, with a specific emphasis on credit-related duties. The position is based on-site and a great opportunity if you love working in a fast-paced environment. The hours for this position are Monday-Friday from 8:00am-5:00pm. </p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Manage customer service inquiries and issues, ensuring a high level of customer satisfaction</p><p><br></p><p>• Accurately process customer credit applications, following established guidelines and procedures</p><p><br></p><p>• Maintain and update customer credit records in the ERP system (Oracle)</p><p><br></p><p>• Monitor customer credit accounts for any discrepancies or delinquent payments and take appropriate action to rectify these issues</p><p><br></p><p>• Utilize CRM system to manage customer interactions and data</p><p><br></p><p>• Collaborate with other team members to ensure efficient and effective customer service delivery</p><p><br></p><p>• Utilize computer data entry skills to update and maintain customer and transactional records</p><p><br></p><p>• Utilize knowledge of the aerospace manufacturing industry to better understand and meet customer needs</p><p><br></p><p>• Resolve customer service issues in a timely and effective manner</p><p><br></p><p>• Answer customer inquiries related to credit applications, account status, and other related topics.</p> Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the Financial Services industry in Bakersfield, California. The successful candidate will act as a key liaison for customer inquiries and concerns related to their insurance policies and will be tasked with ensuring a high level of customer service at all times. <br><br>Responsibilities:<br>• Respond to high volume of inbound and outbound calls from personal lines clients<br>• Gather customer information for data entry into organizational systems<br>• Utilize Microsoft Excel and Microsoft Word for customer service and administrative tasks<br>• Manage and schedule appointments for clients as required<br>• Maintain a high level of knowledge about Property Casualty Insurance and Personal Insurance<br>• Ensure all customer queries are answered with accuracy and timeliness<br>• Conduct email correspondence with clients and internal team members<br>• Resolve client concerns and issues, ensuring customer satisfaction<br>• Maintain a professional demeanor while providing excellent customer service. Associate Customer Care Coordinator We are on the lookout for a diligent and competent Customer Service Representative to be based in Salem, Oregon or surround. This role involves providing exceptional customer service, conducting detailed research, and responding to member, provider, and employer group queries. The successful candidate will also be adept at problem-solving, demonstrating critical thinking skills, and working efficiently in a multi-channel contact center environment. <br> Responsibilities: • Address member, provider, employer group, and other internal and external queries, concerns, and needs effectively and professionally. • Advocate for customers by delivering detailed explanations of benefits in a courteous manner to ensure comprehension. Encourage members to fully utilize products and services to optimize their healthcare value. • Apply critical thinking skills to identify and solve problems when the root cause is not readily apparent. • Operate in a multi-channel contact center environment, handling interactions via phone, in person, and over email. • Facilitate timely, efficient, and detail oriented resolution of member or provider's issues. • Document all interactions in accordance with company standards and strive for first-call resolution whenever possible. • Demonstrate proficient data entry and PC processing skills in a Windows-based environment. • Exhibit strong verbal, written, and interpersonal skills. • Provide and receive feedback constructively to enhance personal performance and team effectiveness. • Efficiently multitask, with the ability to converse and type simultaneously.
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