9 results for Customer Service Representative Officer

Customer Service Representative The CompanyRobert Half are proud to be partnering with our client, a leading manufacturer in Melbourne's East, committed to delivering excellence to their customers. Our client's mission is to provide top-notch solutions and build lasting relationships with their valued clients. They believe in fostering a positive work culture that promotes collaboration, innovation, and personal growth. The RoleAs a Customer Service Representative, you will be at the forefront of our company, acting as the primary point of contact for our customers. Your role will be to listen, understand, and address their needs while providing exceptional service and support. Whether it's answering enquiries, resolving complaints, or offering product information, you will play a pivotal role in ensuring customer satisfaction and building brand loyalty. Responsibilities of the role include: <ul><li>Customer Support</li></ul>Respond to customer inquiries via various channels (phone, email, chat, or social media) in a professional, friendly, and efficient manner. <ul><li>Problem Solving</li></ul>Address and resolve customer complaints or concerns effectively, ensuring a swift resolution to maintain customer satisfaction. <ul><li>Product Knowledge</li></ul>Develop a comprehensive understanding of our products/services to provide accurate information and advice to customers. <ul><li>Product Knowledge</li></ul>Assist customers with placing orders, tracking shipments, and managing returns or exchanges. <ul><li>Upselling & Cross-selling</li></ul>Identify opportunities to promote additional products/services to enhance the customer's experience and meet sales targets. <ul><li>Documentation</li></ul>Maintain detailed and accurate records of customer interactions, transactions, inquiries, and feedback. <ul><li>Collaboration</li></ul>Collaborate with other departments such as Sales, Marketing, and Technical Support to address customer needs effectively. <ul><li>Continuous improvement</li></ul>Stay updated with product knowledge, industry trends, and customer service best practices to continually improve service quality.Your ProfileTo be successful in this role, you will have the following: <ul><li>Strong customer service experience</li><li>Excellent communication skills</li><li>Strong problem-solving skills.</li><li>Solid understanding of Microsoft Office Suite</li><li>Strong computer literacy and data entry skills</li><li>1-2 years' experience in a similar role</li><li>Experience with using CRM systems.</li><li>Solid multi-tasking skills</li><li>Collaborative attitude with the ability to work effectively in a team-based environment. </li></ul>Apply TodayPlease send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a>Job Reference No: 06830-0012982944EMBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/RWxpc2UuTWFydGluLjIyMDAxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

Customer Service Representative The CompanyOur client is team of expert consultants who assist all B2B enquiries, this company is a large private enterprise and is a household name. The Role This role is responsible for providing exceptional customer experiences and solutions to all B2B customers to ensure their needs and expectations are met and exceeded, and that the reputation of the company is enhanced during each engagement. Some of the duties will include:<ul><li>Process customer orders in a timely / accurate manner</li><li>Respond promptly and courteously to customer enquiries</li><li>Respond to order changes requested by customers</li><li>Managing inbox orders and enquiries; responding as required</li><li>Update customer details within profiles</li><li>Advise customers of delivery timelines</li><li>Run customer reports where required</li><li>Process returns, credit and debit memo as required</li><li>Proactively re-enforce the terms and conditions of delivery criteria with customers</li></ul> About You To be successful in this role, you will have the following:<ul><li>Previous Customer Service experience or Call Centre.</li></ul><ul><li>Strong interpersonal and communication skills.</li><li>Eagerness to learn.</li><li>Ability to work under pressure and in a fast-paced environment.</li><li>Problems solving skills.</li><li>Experience within industries such as Manufacturing / Logistics is desirable.</li></ul> Perks and Benefits <ul><li>Positive company culture</li><li>Flexible working arrangements</li><li>Team of 11 - so the team is more collaborative with support</li><li>EAP access provided</li><li>Monitor and devices provided to take home</li></ul> Apply TodayPlease send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3663.Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a>Job Reference No: 06810-0012979901CSBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Y2hlbHNlYS5zcGFub3MuNjk4NzEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">

Corporate Receptionist <ul><li>Brand new office with excellent facilities in the heart of the CBD - close to public transport</li><li>Competitive Salary with excellent benefits</li><li>Team environment with a fun, social work culture</li></ul> Position Summary: As the first point of contact for our esteemed clients and candidates, you'll play a crucial part in ensuring the smooth operation of our front desk area and meeting rooms. <ul><li>Master of Meetings: Take charge of all front and back of house meeting rooms, ensuring they are impeccably managed and maintained.</li><li>Hospitality Extraordinaire: Assist in booking and overseeing the daily functioning of reception, including providing refreshments when needed.</li><li>Maintain a clean, tidy, and professional appearance for the reception and kitchen areas.</li><li>Take charge of ordering and maintaining office and kitchen supplies to keep everything running smoothly.</li><li>Prepare for internal meetings diligently, ensuring no room bookings overlap and all necessary arrangements are in place.</li><li>Handle incoming and outgoing mail, deliveries, and couriers efficiently.</li><li>Liaise with building management and coordinate all necessary maintenance services.</li><li>Arrange catering for various events, ensuring our team stays well-fed during town halls and other gatherings.</li><li>Jack/Jill of All Trades: Tackle ad hoc administrative tasks with a can-do attitude.</li></ul> What We're Looking For: <ul><li>Polished Professional: Maintaining a corporate, professional appearance is a must for this role.</li><li>Someone who will bring a bright, energetic personality to our team.</li><li>Communication Champion: Confidently manage interactions with multiple stakeholders.</li><li>Service Superstar: Deliver the highest level of customer service to every visitor.</li><li>Curiosity and Drive: Stay eager to learn and grow in your role.</li><li>Master Multitasker: Juggle various responsibilities while keeping a solutions-oriented mindset.</li></ul> Work perks:<ul><li>Brand new office with excellent internal facilities (yoga, sauna, squash court!)</li><li>Friday 4pm finish</li><li>Excellent HR wellness initiatives (flu vaccines, skin checks)</li></ul> Ready to embark on an exciting journey with Robert Half? If you're enthusiastic, professional, and ready to make a real impact, we want to hear from you! Apply now and become a vital part of our team, where every day brings new challenges and opportunities for growth. This role will be in office 5 days a week. <img src="https://counter.adcourier.com/a2F0aGFyaW5lLnNtaXRoLjIwMjYzLjEwNjc1QHJvYmVydGhhbGZpbnRsLmFwbGl0cmFrLmNvbQ.gif">

Accounts Receivable / Credit Officer The CompanyWith a rich history spanning over 40 years as a prominent contributor to Australia's agricultural sector, this company originated in regional Victoria and has since flourished into a nationwide enterprise. Over the past year, the organization has been particularly dynamic, successfully integrating two newly acquired entities. Guiding your development within the company are the esteemed CFO and Financial Controller, who will shape your growth as you advance in your career. The RoleWe are seeking a skilled Accounts Receivable / Credit Officer to bolster our expanding finance division, conveniently located in Port Melbourne. The office enjoys excellent connectivity to major public transportation networks and offers accessible off-street parking for those who prefer to commute by car. Fostering a culture of collaboration and inclusivity, the team takes pride in their cohesive environment. Given the team's close-knit nature, an affinity for office-based work is important, although some flexible arrangements can be accommodated, the primary focus of this role is an in-office presence. This role will offer a 6-month commitment, however the client is currently reviewing how this role could feature within the business long term. You will be responsible for:<ul style="text-align: justify;"><li>Evaluate customers' ability to pay</li><li>Collections</li><li>Negotiate payments</li><li>Handle queries</li><li>Invoicing</li><li>Reconciliations</li><li>Allocations & Daily Banking</li><li>Assist in legal escalations</li><li>Regular reporting on outstanding debtors</li><li>Queries</li></ul> Your ProfileThis role not only provides an exceptional opportunity to work closely with the CFO & Financial Controller but also build internal relationships with Sales Managers at various sites. The environment offers abundant prospects for professional growth and progression over time. You will ideally come from a fast-paced environment & are comfortable building relationships with customers over the phone whilst chasing payment. While specific ERP skills are not required, our client is enthusiastic about providing training if necessary; however, possessing intermediate Excel skills will be advantageous. A positive attitude and a strong aspiration to advance your career are essential for this role. Apply TodayPlease send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a> Job Reference No: <a href="https://rh.my.salesforce.com/a1G3w00000HPudh?srPos=3&srKp=a1G"> </a> <h2 style="text-align: justify;">06810-0012965688</h2>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bmljay50aG9tcHNvbi43MDQwNi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">

Payroll / Accounts Payable officer - North West Sydney <ul><li><table width="680"><tbody><tr><td width="552">The Role: We are seeking a skilled and experienced Payroll & Accounts Payable Officer to join our Finance team. This is a unique opportunity to manage both Payroll and Accounts Payable functions, providing a varied and exciting role.Key Responsibilities:<ul><li>Process end-to-end payroll for [number] employees on a fortnightly basis</li><li>Manage day-to-day accounts payable processing</li><li>Provide support to the Controller and CFO</li><li>Manage internal staff and external creditor relations, fostering strong relationships with stakeholders throughout the business</li><li>Perform various system maintenance associated with accounts payable areas</li><li>Adhere to company policies and procedures</li><li>Support internal/external audit reviews</li><li>Assist with continuous process improvement initiatives</li></ul>Skills and Experience:<ul><li>Minimum 2 years' experience in a similar role</li><li>Experience with end-to-end payroll processing</li><li>Strong understanding of accounts payable processes</li><li>Proficient in Microsoft Excel and payroll software (e.g., MYOB, Xero)</li><li>Excellent attention to detail and accuracy</li><li>Strong communication skills and ability to work well in a team</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Opportunities for career development and progression</li><li>Supportive and inclusive work environment</li><li>On-site parking available</li></ul>Location: in office role in North West SydneySystems used: XERO - Deputy - Employment Hero </td></tr></tbody></table></li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/UGFzY2FsZS5EZXNwbGVudGVyZS4zODA0MC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">

Receptionist About the CompanyOur client is a technology organisation who are leading in their field. With a gorgeous office with approximately 150 employees and free parking on site, they are looking for urgent temporary support on their Reception. About the RoleThis role is crucial in the smooth running of front office & also supporting with administration across the wider office. This role is to start ASAP (as soon as in the next few days) for approximately 2 weeks, with potential to extend. Working Monday-Friday, 8:30am-5pm. Duties<ul><li>Answering and redirecting incoming calls & taking messages</li><li>Coordinating incoming and outgoing mail</li><li>Database management - ensuring details are accurate and up to date</li><li>General office maintenance - maintaining inventory, ordering stock, etc.</li></ul> Skills & ExperienceTo be a successful candidate you must have:<ul><li>Previous experience in a Reception and/or Customer Support role</li><li>Have an adaptable and reliable attitude</li><li>Be immediately available to start work!</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a>Job Reference No: 06810-0012978771By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMzAzNjguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">

Receptionist About the CompanyOur client is one of Australia's leading Superannuation funds. They are very proud of their reputation for providing top tier service to their customers. Looking for an professional and polished Receptionist to join their team in the CBD! About the RoleReporting into Procurement, this role is crucial in the smooth running of the office. You will ensure incoming visitors have a pleasant experience and support wider teams wherever needed.This role is to start ASAP on a temporary basis for approximately 3 months, working Monday-Friday, 9am-5pm. For the right candidate this has the potential to convert permanent. DutiesSome of your duties will include:<ul><li>Meet and greet incoming visitors in person, phone or via email</li><li>Office maintenance: ordering stock, organising access passes and catering</li><li>Meeting room management</li><li>General administration wherever required across the office</li></ul> Skills & ExperienceTo be a successful candidate you must have:<ul><li>Previous experience in a similar Reception/Administration role - 2 years minimum</li><li>Previous experience in a professional services environment - desirable</li><li>Strong aptitude with MS Office</li><li>Have full working rights in Australia</li><li>Be immediately available to start! </li></ul>Apply TodayPlease send your resume by clicking on the apply button.Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a>Job Reference No: 06810-0012975662 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMTAwMDUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">

HR Administrator About the CompanyOur client is a social change organisation that follows religious values to provide various outreach programs to support individuals in areas including; Housing & Support, Justice & Reconciliation, Education & Training, Mental health & Wellbeing and Justice & Reconciliation. With a workforce of 420 staff, with their head office in Melbourne, they endorse a passionate, employee-focused and approachable environment. About the RoleReporting into a HR Manager and working alongside an additional HR Administrator & 2 HR Generalists, this is a hands-on role that is integral to the smooth running of the HR function using Elmo as their HRIS.This is a temporary role starting ASAP and for the right candidate has the view to convert permanent. They work Monday-Friday, with a hybrid model of 3 days in office & 2 from home per week offered. Please note a part time/4-day week is an option for the right candidate. DutiesSome of your duties & responsibilities will include:<ul><li>Work collaboratively with the HR team and wider organisation to provide support, coordination and administration to deliver a full range of HR services across all elements of the HR function as required.</li><li>Maintain employee personnel files and records ensuring they are up to date and compliant with operational and legislative requirements.</li><li>Ongoing employment contract preparation, administration and monitoring to ensure employees are properly contracted and relevant documentation is properly executed and legislatively compliant.</li><li>Be the first point of contact for HR queries, escalate appropriately and follow up, including initial industrial relations/ employee performance issues.</li><li>Provide backup support to the payroll function.</li></ul> Skills & ExperienceTo be a successful candidate you must have:<ul><li>Previous experience in a similar HR Administrator/Coordinator role - 1/2 years minimum</li><li>An understanding of HR legislation and familiarity with a HRIS - desirable</li><li>Tertiary qualifications in HR - desirable</li><li>Full working rights in Australia</li><li>Be immediately available to start!</li></ul> Culture & Benefits<ul><li>Attractive NFP salary packaging available when converted permanent!</li><li>Hybrid working model offered!</li><li>Parking on site!</li><li>Working for a for purpose organisation!</li></ul> Apply TodayPlease send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a> Job Reference No: 06810-0012964585-KBBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuNTE5MzUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">

Collections Officer | 6 months Temp | Hybrid <ul><li> <table width="680"><tbody><tr><td width="552"> We are seeking a Collections Officer on a 6-month temporary basis to work with a well-known multinational corporation. The position is offered on a hybrid basis with 2 days working from home. The role includes:- Conducting high volume outbound calls- Managing debt portfolio- Remediate outstanding debts- Adhere to credit policy reviewing overdue accounts- Ensuring efficient follow up and administration- Collaborate with sales team on customer accounts- Monitoring arrears and account reconciliation- Reviewing credit applications Most important attributes:- 1-2 years collection experience- Excellent communication skills- A great working attitude- ERP experience advantageous This experience will be great to build your accounting profile! We are looking for an immediate start so if you are ready to start working, please apply today. </td></tr></tbody></table></li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2F0cmluYS5MYW5lLjcwMDQyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">