16 résultats pour Analyste En Soutien Pour Les Appareils Mobiles

Technicien informatique Ce poste dynamique propose un mélange de soutien technique sur site et à distance, offrant une assistance aux utilisateurs finaux sur les sites des clients et dans les environnements de télétravail. En tant que technicien(ne) de soutien informatique sur site, vous serez la personne-ressource pour le dépannage, la réparation et la maintenance du matériel informatique et des périphériques. Vous utiliserez vos compétences analytiques pour diagnostiquer et résoudre une large gamme de problèmes techniques, en collaborant efficacement avec des équipes internes et externes si nécessaire. Responsabilités : <ul><li>Expertise technique : Diagnostiquer, dépanner et résoudre les problèmes matériels et logiciels des ordinateurs de bureau, portables et appareils mobiles. Utiliser la base de données des erreurs connues (KEDB) pour gérer efficacement les tâches de support sur site.</li><li>Déploiement et gestion des actifs : Planifier, programmer et exécuter les installations, les déplacements, les ajouts et les modifications (IMAC) du matériel informatique, en respectant les processus et les approbations définis. Coordonner avec les parties concernées pour faciliter les visites sur site et assurer la mise à jour précise des enregistrements CMDB. Gérer les parcs d'appareils, y compris l'installation avec des images standard, la personnalisation et la coordination avec les fabricants d'équipement d'origine (OEM) en fonction des exigences du client.</li><li>Résolution des incidents et service à la clientèle : Résoudre efficacement les incidents sur les postes des utilisateurs finaux lorsque le support à distance ne donne pas de résultats. Fournir des appareils de prêt aux utilisateurs autorisés afin de minimiser les temps d'arrêt pendant les réparations. Maintenir une communication claire avec les clients, en les informant des délais de résolution prévus pour les incidents actifs.</li><li>Collaboration et résolution de problèmes : Coordonner avec les équipes de support à distance de niveau supérieur et les centres de service des fournisseurs pour escalader les problèmes complexes. Participer aux salles de guerre pour la gestion des incidents critiques lorsque cela est nécessaire. Faire preuve de solides compétences en analyse et en résolution de problèmes pour identifier les causes profondes et mettre en œuvre des solutions efficaces.</li><li>Support technique et documentation : Fournir une assistance sur site pour les appareils informatiques (ordinateurs portables, de bureau et mobiles). Offrir un support physique pour les appareils de conférence audio/vidéo et les serveurs/réseaux sous la supervision à distance. Maintenir une documentation précise des actions entreprises et communiquer les délais de résolution des incidents aux parties prenantes.</li></ul>

Technicien informatique Notre client, un leader en conseil en TI, recherche un technicien de support technique bilingue pour un soutien interne sur place à son bureau de Québec. Il s'agit d'un contrat d'un an avec possibilité de prolongation (jusqu'à 3 ans). Le technicien de support informatique effectue le dépannage, la réparation et la maintenance préventive des équipements informatiques des utilisateurs finaux et des équipements périphériques sur les sites du client, ainsi qu'une assistance à distance pour les utilisateurs des bureaux à domicile. Le candidat travaille sur des missions d'une portée diversifiée où l'analyse des données et du matériel nécessite l'évaluation de facteurs identifiables. Le candidat exerce son jugement sous supervision en utilisant les pratiques et politiques définies par le Client dans la sélection des méthodes et techniques permettant d'obtenir des solutions. Le candidat peut également agir comme agent de liaison entre les clients, les départements et au sein de l'organisation pour diriger la résolution des problèmes. Horaires : du lundi au vendredi - Horaires d'ouverture locaux : de 8h00 à 17h00 Les tâches essentielles du poste comprennent, sans s'y limiter, les tâches suivantes : <ul><li>Fournir une assistance sur site aux utilisateurs autorisés avec un support opérationnel et technique et pour respecter les SLA spécifiés.</li><li>Dépanner, diagnostiquer et résoudre les tickets (Hard IMAC et correctif de panne) qui nécessitent une intervention sur site.</li><li>Coordonner avec les équipes d'assistance à distance de niveau supérieur et les équipes du Service Desk du fournisseur pour la résolution des tickets.</li><li>Utilisez la base de données d'erreurs connues (KEDB) pour effectuer des tâches d'assistance sur site.</li><li>Participer aux salles de crise pour la gestion des incidents critiques lorsque cela est nécessaire ou à la discrétion du client.</li><li>Résolvez les incidents au bureau des utilisateurs finaux lorsque la résolution ne peut pas être obtenue par l’assistance à distance.</li></ul>

Bilingual Dayforce Application Support Analyst The Bilingual Application Specialist will be accountable for configuration/validation/resolution, and training of the client’s global HCM software platform.

Desktop Support Analyst Robert Half is seeking an IT Generalist with the ability to work independently to bring their experience to a growing team with our client. This is a contract role based in Calgary, Alberta. You will engage your five-star technical knowledge and your passion for exceptional customer service in order to provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems, and reduce the wait times for lab testing and offer assistance from an IT standpoint. Other duties include setting up computers, imaging computers, and moving equipment.

IT Support Lead Are you an IT professional living in the Kamloops area? Or perhaps you’ve been looking for your chance to move to Kamloops. This is a chance to join a well-established IT services company as a full-time member of the staff. In this IT Support Lead role, you’ll join a team of other IT technicians in the Kamloops headquarters. As a more senior member of the team, you’ll share your years of experience with the other members. You will be working with external clients to understand their technical needs, and then you’ll work with the other team members to deliver the solutions. This role will be a mix of technical projects, providing technical support, and coaching and mentoring the other members of the team. This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. In this role, you’ll work primarily on-site in the Kamloops, BC office, with some travel to clients in the area. You will need your own car and drivers license for this position (of course, mileage will be reimbursed). This role is well-suited if you’re an experienced technical professional who aspires to progress into leadership. This company is growing steadily, and there is an opportunity to contribute to that growth. HOW TO APPLY A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching technology professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck

IT Support Our client located in the Waterdown, Ontario area is expanding their team and looking for passionate IT individuals to join their desktop support team. If you are looking for an opportunity to expand your technical skills and work for an impressive Healthcare Organization this could be the right job for you! The ideal candidate will have experience with the following: Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Primarily provides Tier 3 level support; will provide Tier 1 and/or 2 level support as needed. Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Processes timely and accurate information to ensure compliance with vendor warranty requirements. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. Adheres to client policies and procedures while maintaining the integrity of the customer’s data. Maintains and updates work order tickets in client’s ITSM tool. Coordinates across multiple departments/vendors to provide support. Represents Bell Techlogix in a detail oriented and businesslike manner and communicates effectively with customers and associates. Interacts with the customer when responding to technical questions or requests for information. Supports the Team Lead and/or Supervisor with reporting and responsibility coverage. Maintains regular attendance. Other duties as assigned by management. If you meet the requirements and are interested in this opportunity please apply to the position directly.

IT Support Specialist Robert Half is looking to hire an IT Support Specialist for a client that is rapidly expanding in the West GTA region. This is an exciting full time opportunity offering growth, development and stability. Please take a look at the summarized information below and apply if you are the right fit. Due to the high volume of applicants, those that fit the requirements will receive a response. Thank you for understanding Role: IT Support SpecialistType: Full Time / PermanentLocation: West GTASalary: $50k to $60k (Max is $63k) + 3 Weeks Vacation + Strong Benefits + Over time payRequirements:- 2+ Years experience working in IT / Help Desk role- Providing L1 and L2 Support- Office 365 / Basic Azure- Active Directory- Hardware trouble shooting (Printers, PCs, Laptops etc)- Mobile phone support / MDM- PC imaging; remote access tools- VoIP- Working with ticketing systems

IT Support Specialist Robert Half is looking to hire an IT Support Specialist for a client that is rapidly expanding in the Haldimand County. This is an exciting full time opportunity offering growth, development and stability. Please take a look at the summarized information below and apply if you are the right fit. Due to the high volume of applicants, those that fit the requirements will receive a response. Thank you for understanding Role: IT Support SpecialistType: Full Time / PermanentLocation: West GTASalary: $50k to $60k (Max is $63k) + 3 Weeks Vacation + Strong Benefits + Over time pay

IT Manager This is an on-site position in Surrey. Candidates must be in British Columbia to be considered for this role. You will work onsite for 6 months and then move to a hybrid model. This is a completely new position with a growing organization in the public sector. The focus is on leadership and people management, and you need a technical background for this role. You will be leading the IT infrastructure team and will be an escalation point when needed. They have a hybrid environment, and have some on prem servers, and some Azure services. You would be an escalation point for their systems and networks and will provide technical coaching for the team too. What you will do and how you will make an impact … The majority of your role will be focused on people management and leadership responsibilities. You will also support project delivery and be an escalation point for the team. You need at least 2 years of leadership experience for this position. [-] You will lead the IT infrastructure team (team of 3) and will provide coaching and mentorship. You will have regular one-on-ones, and performance reviews with the team. You will support their learning and development, and provide technical training as needed. [-] You will support project delivery for their IT infrastructure projects, and will oversee successful project completion. You will implement best practices and will be responsible for documentation. [-] You will be the escalation point for their systems and network administration. They are a Microsoft shop and are using Windows servers and some Azure services. They are also using Fortinet for their networking. You will monitor performance and provide recommendations for improvements. [-] You will support the IT Director with infrastructure / network design. [-] You will be responsible for vendor management and will be their point of contact internally. [-] You will stay on top of industry trends and best practices, and will provide recommendations accordingly.

IT Manager Robert Half Technology is hiring a Manufacturing Execution Systems Manager for a client in Windsor, Ontario. This role is onsite in Windsor and requires strong manufacturing experience. 📌 Must have at least 2-3 years’ experience in IT / Manufacturing Environments📌 10+ years of experience in manufacturing execution system (MES) design, development, and implementation📌 Production data from machines.📌 Must have an excellent functional knowledge of Shop Floor Execution Systems and processes for material replenishment and related processes that support Manufacturing Execution Systems.📌 Knowledge and experience developing and supporting databases, web apps and API's.📌 An additional asset would be other specialty software/systems technology knowledge and direct solution development capabilities with Allen Bradley, Omron, Kepware, Insequence, Factory Talk, Forcam, as well as system integration to ERP platforms including SAP and Infor.📌 Strong work ethic and ability to manage simultaneous tasks and responsibilities while under

Data Manager This is a hybrid position (3 days a week in the office) in Downtown Vancouver. Candidates must be in British Columbia to be considered for this role. This is a completely new data management position at a wealth management company based in Vancouver. They handle billions of dollars of assets for private and corporate clients and have offices all around Canada. At this firm, employees can have an equity stake in the company. Everyone has a seat at the table and is heard and understood, and if you’re looking for your next long-term role, please read on! They are looking to modernize their entire technology environment, and there are a lot of ongoing projects and plans for the future. They are going through a major data transformation and are moving to microservices architecture. They are in the early stages of their data transformation journey, and this is an exciting opportunity to get involved from the very beginning. In this role, you will take ownership of this company’s data. You will be responsible for the quality of the data and will lead their data integration projects. You will be responsible for data governance, validation, and architecture. Previous experience in the financial industry will be very helpful. What you will do and how you will make an impact … [-] You will work collaboratively with Software Developers, and Financial Analysts and Traders. You will gather requirements, and you will identify and document business requirements. [-] You will identify and organize data sources and flows and optimize internal processes. [-] You will implement best practices and need previous experience with data mapping. [-] You will support the data migration and previous experience with large-scale migration and integration projects will be very helpful. [-] You will be responsible for documentation and reporting, and need experience with PowerBI or Tableau. Why we are excited about you … [-] You are familiar with the financial industry and understand investment and trading data and tools. [-] You have a ‘make it happen’ attitude and enjoy working on a mix of projects at a time. [-] You have previous experience with large-scale data integration projects. [-] You have previous experience with data and business modeling.

IT Generalist If you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users, Robert Half has the IT Generalist role for you. You might thrive in this position if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. This IT Generalist role is long-term contract / temporary to hire in nature and is based in the North Vancouver, British Columbia, area. Your responsibilities in this role - Communicate regularly and effectively with ticket submitters - Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals - Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Solve computer problems, and implement appropriate action/solutions - Offer computer desktop support in accordance with established policies and procedures - hardware repairs with the appropriate vendors - Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

CTO - Chief Technology Officer Chief Technology Officer Responsibilities:<ul><li>Define the company's technology strategy in collaboration with senior leadership to drive business success.</li><li>Lead the charge in managing a cutting-edge SAAS platform and overseeing the day-to-day operations of the development teams.</li><li>Strengthen disaster recovery and IT security protocols.</li><li>Take charge of data security, management, and governance for the SAAS platform.</li><li>Manage relationships with key stakeholders, both internal and external.</li><li>Develop and oversee annual and quarterly budgets.</li><li>Cultivate and maintain strategic partnerships with vendors and technology providers.</li><li>Direct human resource allocation, set goals/KPIs, and monitor performance metrics.</li><li>Make crucial infrastructure decisions to ensure technical excellence and scalability.</li><li>Foster collaboration across departments to drive strategic initiatives and align technology strategy with business objectives.</li><li>Craft strategic plans and timelines for evaluating, developing, and deploying technical solutions across web and mobile platforms.</li></ul>

IT Manager Are you ready to take the reins and drive innovation in the world of IT Infrastructure and Security? We're on the lookout for a dynamic Senior Manager, IT Infrastructure and Security to spearhead our global service delivery operations across the vibrant landscapes of the US, Canada, and Australia. This isn't just any role – it's a thrilling opportunity to make a real impact, reporting directly to our esteemed Vice President of Information Technology.As the Senior Manager, IT Infrastructure and Security, you'll be at the forefront of ensuring the stability, security, and scalability of our organization's digital infrastructure. You'll lead a diverse team of tech experts, providing them with the guidance and support they need to thrive in a fast-paced environment. From technical leadership to strategic planning, your role will be pivotal in shaping the future of our IT landscape.Here's what you'll be diving into:<ul><li>Lead a global team in delivering top-notch infrastructure and security services across multiple countries.</li><li>Collaborate closely with stakeholders, developers, and technical teams to drive business objectives forward.</li><li>Champion a culture of innovation and continuous improvement, empowering your team to push boundaries and challenge the status quo.</li><li>Stay ahead of the curve by providing thought leadership on emerging technologies and industry trends.</li><li>Develop and maintain strong relationships with key stakeholders, including vendors, partners, and clients.</li><li>Ensure that infrastructure and security service delivery aligns with legal, regulatory, and industry standards.</li><li>Foster a collaborative environment where creativity and teamwork flourish.</li><li>And much more!</li></ul>

Master Data Governance Specialist Robert Half is looking for a Master Data Governance Specialist to join a large client of our. This Master Data Governance Specialist contract has an initial term of 7-months, with a strong possibility of extension. While this position is open to remote candidates across Canada, preference will be given to individuals who can work on-site two to three days per week in Calgary, Alberta. What you'll do:<ul><li>Conduct comprehensive assessments of clients' master data management processes and identify opportunities for enhancement.</li><li>Design and implement master data governance frameworks tailored to the specific needs and objectives of each client.</li><li>Develop data quality standards, policies, and procedures to ensure the accuracy, completeness, and consistency of master data.</li><li>Collaborate with stakeholders across various departments to define data governance roles and responsibilities and establish clear accountability.</li><li>Provide training and support to client teams to facilitate the adoption of master data governance best practices.</li><li>Monitor and evaluate the effectiveness of data governance initiatives and recommend adjustments as necessary.</li></ul>

IT Service Manager Robert Half Technology is looking to hire a full time / permanent IT Service Manager for a client that is rapidly expanding in the East GTA Region. This position is offering stability within a strong industry, reputable organization and growth opportunities. Please take a look at the information below and apply if you are a good fit. Due to the high volume of applicants, those that fit the requirements will receive a response. Role: IT Service Manager Type: Full time / Permanent Industry: Confidential Location: East GTA (Hybrid 3 days a week in office) Compensation: $80k to $90k (Some flexibility) + 10% Bonus + STRONG Benefits + 3 Weeks Vacation + Wellness account + all hardware provided Requirements: - 2+ years minimum in an similar IT Management role; leadership capabilities like mentoring, coaching and KPI’s etc. - At least 6+ years working within IT industry (Management / Infrastructure support positions). - Improving IT Infrastructure processes (Microsoft Environment); change management. - Overseeing the delivery of IT Services to meet needs of organization. - Managing relationships with clients (or other departments internally); vendor and stakeholder management. - Establish, monitor and reporting on SLA performance, reviewing SLA with clients. - Hands on experience with creating Disaster Recovery Plans (DRP), Business Continuity Plan (BCP) and security plans. - Experienced with technology (MS Stack). o Active Directory, storage systems, Azure, servers, networks, back ups; M365 environment. - Great communication; someone who can explain technical things to non – technical people. - Continuous learner; someone who can recommend IT strategies, policies and procedures and improve the environment / service.