372 results for Applications Support

Technical Support Specialist Technical Support SpecialistWe are software solutions providers developing applications that enhance call and contact centre offerings for the Cisco© BroadSoft© platform. We have been developing and innovating our own UC and call centre apps, undertaking custom development, since 2006.We develop flagship Unity applications for BroadSoft. These are modular software applications, all able to work collectively with full omnichannel capability.Our software products are built for SMBs (small to medium businesses), with an ethos that puts genuine human connection and intuitive, feature rich, yet accessible applications at the forefront of our design decisions.We are incredibly proud to be an international company, with clients all over the world. Our HQ is in London, United Kingdom. Whilst our development office is located in Kerala, India.We are committed to the growth of both our products and clients, always evolving our knowledge and software to ensure the best out of a call or contact centre.Responsibilities<ul><li>Triage and manage incoming tickets that have been escalated beyond the Tier 1 support teams.</li></ul><ul><li>Manage expectations for customers and adherence to SLAs whilst keeping them informed of progress.</li></ul><ul><li>Contact end-user customers to visualise and understand issues for accurate diagnosis.</li></ul>Desirable<ul><li>Experience working in a Cisco BroadSoft-focused environment, either with a Service</li></ul>Provider, Reseller or BroadSoft ecosystem vendor, in a technical support role.<ul><li>A good understanding of the Cisco BroadSoft feature set, including UC and ACD call centre features.</li></ul>Required<ul><li>2 years of proven troubleshooting experience in a technical support role.</li></ul><ul><li>Experience working with a ticket system and managing multiple priorities with minimum supervision.</li></ul><ul><li>Basic working knowledge of Networking, Servers, Windows, Cloud technologies and VoIP.</li></ul><ul><li>Having some familiarity with command line shells like Command Prompt in Windows.</li></ul><ul><li>Basic knowledge of XML.</li></ul><ul><li>Liaising with customers and arranging screen shares using various remote desktop applications for troubleshooting.</li></ul><ul><li>Creating and providing instructions for users and administrators on using our software.</li></ul><ul><li>Keeping an updated and detailed record of all support calls through a ticketing system.</li></ul><ul><li>The ability to work one-on-one with clients as well as with internal and external support teams to estimate and resolve issues.</li></ul><ul><li>Good customer-facing and communication skills and clarity, both on customer calls and written ticket updates.</li></ul><ul><li>Ability and enthusiasm to learn quickly on the job.</li></ul>Salary £30,000 - £40,000 including benefits and flexible workingRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4yNDYwOC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Mac Support Engineer Robert Half is currently engaging with a creative agency that is looking to recruit a contract Mac support engineer for an initial 3-6 month period with a view to going permanent.Role:<ul><li>Provide technical support and troubleshooting assistance to clients using Mac devices.</li><li>Install, configure, and maintain Mac operating systems and software applications.</li><li>Diagnose and resolve hardware and software issues on Mac devices.</li><li>Set up, configure and deploy Mac devices, including peripherals and network connections.</li><li>Collaborate with clients to understand their IT requirements and provide tailored solutions.</li><li>Document support activities, including resolutions and recommendations, for future reference.</li><li>Stay updated on the latest Mac operating systems, software applications, and technologies.</li><li>Assist in the development and implementation of IT policies and procedures related to Mac support.</li></ul> Responsibilities:<ul><li>3+ years experience as a Mac Support Engineer</li><li>In-depth knowledge of Mac operating systems, including macOS and iOS.</li><li>Proficiency in troubleshooting hardware and software issues on Mac devices.</li><li>Experience with Mac deployment and management tools, such as Jamf Pro.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with clients.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work independently and prioritise tasks in a fast-paced environment.</li><li>Relevant certifications, such as Apple Certified Support Professional (ACSP), are a plus.</li></ul>Company:<ul><li>3-6 month contract with a potential to go permanent</li><li>Hybrid working Central London </li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuODY2MzEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support Engineer - 2nd/3rd line Robert Half are working with a great client in Theale on the recruitment of an IT Support Engineer.The successful candidate will have broad experience and be happy to work in tight IT team and deal with 1st/2nd/3rd line supportIT Support Engineer - 2nd/3rd line - Theale - £38,000 Required skills/background <ul><li>5+ years IT Support experience</li><li>1st/2nd/3rd line support</li><li>Broad experience across Windows, Linux, AD, M365/Office 365, Networking, Storage</li></ul> Role overview Technical Issue ResolutionRespond to user inquiries, troubleshoot technical problems, and provide effective solutions for hardware, software, and network issues. Hardware and Software Maintenance:Install, configure, and maintain hardware components and software applications, ensuring they are up-to-date and secure. Remote and On-Site Support:Provide remote and on-site assistance for users, addressing issues through phone, email, and remote desktop tools. IT Support Engineer - 2nd/3rd line - Theale - £38,000Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjY0MjIxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Tech Support - Call Centre Agent Tech Support Call Centre Agent / ContractAre you tech-savvy and passionate about providing top-notch customer service? We have an exciting opportunity for you to join a dynamic team with an international Digital Services companyPosition: Tech Support Call Centre Agent Location: Coleshill - Hybrid working Working Hours: 8:00 AM - 5:00 PMKey Responsibilities: * Answering 10-20 calls daily from our valued customers in the UK. * Troubleshoot and resolve issues related to digital payment services (Training provided) * Familiarity with reading vending machine diagrams/schematics to understand and assist with cabling and resolve loose connections (Training provided).Technical Skills: * Experience with Salesforce, with a focus on Lightning (Nice to have). * Familiarity with phone systems, particularly the transition to Vonage.How to Apply: If you are ready to take your tech support career to the next level, apply now! Send your resume and cover letter to Joss. Escott@ Roberthalf. co. ukTech Support Call Centre Agent / Contract Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNDk4MzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

1st/2nd Line Support Technician Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows.The Organisation Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust.Website - https://safeguardengineering.co.uk/ The role Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation.<h1>Responsibilities:</h1><ul><li>Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in</li><li>Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required.</li><li>Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members.</li><li>Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality.</li><li>Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more.</li><li>Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange</li><li>Create new users as required, provide set up and run Inductions where</li><li>Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests</li><li>To work in accordance with, and always implement, the companies Quality Management System (QMS)</li><li>Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required</li></ul><h1>Qualifications and Experience:</h1><ul><li>2 years of experience on an IT Helpdesk or similar role</li><li>Proficient in troubleshooting Windows OS Environments</li><li>Knowledge of Microsoft 365 suite and administration</li><li>Strong Customer Service and communication skills</li><li>The ability to work effectively in a team, collaborate and share knowledge</li></ul><h1>Desirable Experience/Knowledge:</h1><ul><li>Experience with Unifi Access points</li><li>Experience with Sophos Firewalls</li><li>Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint</li><li>Experience with managing Intune, EntraID and Microsoft Security products</li><li>Full UK Driving license</li></ul><h1>Salary/logistics:</h1><ul><li>£27,000 - £30,000 basic salary</li><li>Company bonus scheme</li><li>Work from the Bristol Office at least 3 days a week</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjMxMjA3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Desktop Support Company DescriptionWe foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner.Job Description Summary We seek a London-based End User Technology Analyst to join our EMEA End User Technology Team in Global Technology & Operations (GTO). Role Description The End User Technology Analyst is a key role for our firm providing the delivery and support of end user and workspace technology to our staff across EMEA offices. The successful candidate will be expected to build strong relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client-facing role which will have daily interaction with business and technology staff, including executive management. Key job responsibilities include, but are not limited to <ul><li>Act as a partner, trusted advisor and relationship manager for our business users, serving as the face of enterprise technology. This is business unit and/or location aligned and partners with the global technology management. </li><li>Partner with product management, engineering teams, and business aligned technology teams, providing feedback on products and services and engaging when new solutions are requested. </li><li>Manage customer expectations and client experience in relation to consumption of enterprise technology by levering quantitative metrics, soliciting and analyzing client feedback, with the goal of providing superior service across our technology product offerings. </li><li>End-user technology subject matter expert, understanding the product portfolio and how to support them. </li><li>Ownership of all incident tickets and service requests for the business and/or location the candidate is aligned too. This includes the logging, review and escalation of incident tickets and problems, updating of knowledge articles, and facilitation across technology teams. </li><li>Drive product training and adoption efforts; conduct end-user training, new hire training, host Tech Bar. </li><li>Overall owner of the new hire experience (setup, applications, on-boarding, training, etc.). </li><li>Leads planning and buildouts of workplace technology for new offices, as well as regular move, add and change activities. </li><li>Owns hardware procurement, disposal and asset management, including the regional equipment loaner programs. </li></ul>What makes this role unique or interesting? The successful candidate will be business-aligned and will have the opportunity to interact with all aspects of the business and technology. They will gain a thorough understanding of how technology impacts our business and contribute to the products and services that improve the business experience. The technology organization is highly collaborative and end user technologists are empowered and encouraged to be involved in discussions with engineers and application owners to work together on technology solutions. Qualifications, Experience, Education <ul><li>Bachelor's degree preferred. </li><li>5 years related experience is preferred. </li><li>Proven track record of supporting demanding and high energy users. </li></ul>Skills <ul><li>Strong interpersonal and communication skills. </li><li>Strong business and technical writing skills. </li><li>Demonstration of strong verbal and written communications skills in a corporate environment. </li><li>Strong presence and presentation skills. </li><li>Strong executive presence and high energy. </li></ul>Special Knowledge<ul><li>Strong understanding of IT Service Management practices, experience in using ITSM programs and the use of ServiceNow. </li><li>Excellent troubleshooting, technical & creative problem-solving and analytical ability. </li><li>Knowledge of Windows capabilities e.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares. </li><li>Strong knowledge of Windows 10 and 11 operating systems. </li><li>Strong knowledge of Apple and Android mobile devices. </li><li>Knowledge of Microsoft Active Directory and Active Roles interface. </li><li>Knowledge of Cisco desktop phones and features. </li></ul>Salary £55,000 - £65,000 including bonus and benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4zNjczNC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support Engineer Job Title: 1st/2nd Line Engineer - Healthcare SectorLocation: Uxbridge, LondonAbout Us: We are a leading Managed Service Provider (MSP) specializing in delivering IT solutions to the healthcare sector. With a focus on innovation and reliability, we strive to empower healthcare organizations with cutting-edge technology to enhance patient care and streamline operations.Position Overview: We are seeking a skilled and motivated 1st/2nd Line Engineer to join our dynamic team and provide technical support to our healthcare sector clients. In this role, you will be responsible for resolving IT issues promptly, maintaining systems, and ensuring the smooth operation of our clients' IT infrastructure.Key Responsibilities:<ul><li>Provide first and second-line technical support to clients, resolving IT issues efficiently and effectively.</li><li>Respond to support requests via phone, email, or in person, and escalate issues as necessary to ensure timely resolution.</li><li>Perform system administration tasks such as user account management, software installation, and configuration.</li><li>Troubleshoot hardware, software, and network problems, identifying root causes and implementing solutions.</li><li>Proactively monitor systems and perform routine maintenance to prevent issues and minimize downtime.</li><li>Collaborate with team members and third-party vendors to resolve complex technical issues and optimize system performance.</li><li>Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing.</li></ul>Requirements:<ul><li>Proven experience working in a similar role, providing technical support within the healthcare sector or a related industry.</li><li>Strong knowledge of Microsoft Windows operating systems and Office 365 applications.</li><li>Familiarity with healthcare-specific software and systems such as Electronic Health Records (EHR) and Picture Archiving and Communication Systems (PACS) is highly desirable.</li><li>Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN technologies.</li><li>Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently.</li><li>Strong communication skills with the ability to interact professionally with clients and colleagues.</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.</li></ul>Why Join Us:<ul><li>Opportunity to work with cutting-edge technology and make a positive impact on the healthcare industry.</li><li>Collaborative and supportive work environment with opportunities for professional growth and development.</li><li>Chance to be part of a forward-thinking company dedicated to delivering exceptional IT solutions and services.</li></ul>Salary - £30,000 - £40,000Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC43Njg4NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support The CompanyMy client are a publishing and retail business with offices in London Bridge who specialise in comics. Organic growth sees them recruiting for a IT Support specialist to join their team The RoleKey Responsibilities<ul><li>Serve as the primary contact for all IT support inquiries, providing comprehensive support across the company.</li><li>Configure and install hardware and software for business operations, including PCs, Macs, printers, mobile devices (iPads/iPhones), point-of-sale systems, Avast antivirus, and Adobe Creative Cloud.</li><li>Oversee the management of Google Workspace.</li><li>Assist in the implementation of new technologies.</li><li>Adhere to procedures for onboarding and offboarding employees.</li><li>Maintain an up-to-date help desk.</li><li>Document IT solutions and log them in the IT Knowledge Base.</li><li>Conduct regular stock checks and manage ordering.</li><li>Own tasks from initiation to completion, ensuring timely resolution.</li></ul> Your ProfileTo apply for this role you will have 1-2 years experience in an IT support function. You will be keen to learn and have a proactive approach to developing your career. You will be a hard worker and will possess excellent communication skills as you will be working with colleagues at all levels as well as customers. This role requires you to be in the office 5 days a week as your primary role is to support the office. Salary & Benefits£27,000 - £30,000 + discount on their productsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/SmVybWFpbmUuTHluY2guMTEyMTQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Desktop Support Engineer About you... You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us... We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support AnalystIT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base.Daily you will... <ul><li>Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan).</li><li>Liaise with local suppliers enabling access to IT supplies as and when required </li><li>Maintain the local London office IT infrastructure and meeting rooms</li><li>Plan, configure and deploy all new hire devices, proactively flagging inventory needs </li><li>Manage, track and handle all off-boarding of employees </li><li>Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects </li><li>Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support </li><li>Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager </li><li>Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place </li><li>Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA </li></ul>You'll Bring... <ul><li>Experience working in a fast-paced environment </li><li>Strong organizational skills, time management and keen attention to detail</li><li>Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance </li><li>4+ years' experience of helpdesk management and IT 1st/2nd line support </li><li>Great communication and interpersonal skills whilst being incredibly organised</li><li>Experience in both Mac and PC environments</li></ul>Why Us: <ul><li>Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. </li><li>Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. </li><li>Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment.</li><li>Development Opportunities - A strong learning and development program with training opportunities at all levels.</li><li>Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want.</li><li>Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise.</li></ul>Salary - £35,000 - £40,000 including benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC43MTc5Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support Engineer We are pleased to be partnering exclusively with a business in Swindon who are looking to recruit an IT Support Technician to join the their growing Service Desk team. You will be responsible for providing 1st and 2nd line support to all end-user queries across their core desktop technologies such as MS365, InTune, Sharepoint, Azure AD. You will also have an opportunity to specialise in a certain area of your choice - either Cyber/Information Security, Networking or Infrastructure! The role will include a blend of BAU support and project work, supporting the organisation's focus on their modernisation initiatives.Key responsibilities include: <ul><li>Manage all IT service requests through to resolution within agreed SLA</li><li>Provide 1st and 2nd line technical support either via phone, remote tooling, emails </li><li>Install and configure hardware and software </li><li>Operate and recommend continual improvements across all desktop technologies </li><li>Supporting a range of systems, software and hardware - MS365 administration, InTune, Azure AD/Entra ID, TCP/IP Concepts, OneDrive</li><li>Supporting IT governance, documentation, different security frameworks</li></ul>Skills and Experience: <ul><li>Proven experience in a Desktop Support, 2nd Line role</li><li>Ability to triage and troubleshoot a range of IT queries </li><li>Previous experience supporting IT projects </li><li>Ability to prioritise and manage end-user queries </li></ul>Salary on offer is up to £40,000 with hybrid working (3 days a week in Swindon once training is complete)Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um94eS5MYXcuNTA1ODMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Lead Engineer (Top BioTech) Python/Java/AWS Lead Engineer (Top BioTech) Python/Java/AWS!We are open to looking at a Polyglot -But you must be strong on FULL STACK AND AWS. Do you want to work on a TOTAL Greenfield Project? This is pure Greenfield as the old system is going to be stopped ASAP. So, this is an outstanding role for someone to make a mark on! You will be given full autonomy to design, build and scale this platform up!Are you looking for a challenging role and want to make a real difference in peoples lives?Are you passionate about changing the world and want to help cure diseases? Do you to work for a listed Biotech which is growing but not to big yet? And could be the next big thing? Do you want to be at the forefront of AI? Do you want your voice heard and your actions to count? This is an outstanding opening to join a very small but growing team. You will be the MAIN GO TO Lead Engineer in London. They do have a growing team to support you but if you want a real challenge and want to drive innovation then this is the place to join! Is so APPLY NOW!! A high-performing listed Biotech seeking a Lead Engineer to to join its London office to develop, enhance and support technology applications and processes required for Drug Discovery. The successful Lead Engineer will be will be self-motivated and possess superior customer service and communication skills. The Lead Engineer will need to have an outstanding ability to solve complex technical issues. <h1>Hiring Managers Vision.</h1> Currently we are in a Greenfield Platform build stage and we are open to change our Tech Stack. We are on Java services in Kubernetes, data integration pipelines, cloud native large language model applications, GUI applications. We work through the entire product life cycle, from end user requirements gathering, solution design, architecture, build, test, deploy, and support. You will be in involved in all aspects of software engineering from day one, and pushed to learn and progress as far as you are able. We will be moving to Python but I am open for someone from a different Tech Stack but ideally if they have Python then that would be a great start. This is a Total Greenfield environment so nothing is off the cards here. We are cloud Native so experience with AWS or Azure is key. You'll be a joining a small agile team with a wide range of skills, working very closely with the Data and AI teams to build and maintain our computational drug discovery platform. The software engineering team has a very varied portfolio; Responsibilities<ul><li>Working with teams across the company to design, build, and deploy new software products to aid in drug discovery</li><li>Monitoring and maintaining deployed software</li><li>Being a leader in the engineering team on architecting applications in AWS</li><li>Proactively supporting team members and wider company in achieving the company's goals</li><li>Looking out for improvements to our ways of working</li></ul> Skills<ul><li>Generalist with a background in full-stack, end-to-end cloud application design and development</li><li>Senior or leadership position in a small team (at least)</li><li>Experience of designing, planning, delivering to project deadlines/sprint goals</li><li>Strong experience with infrastructure as code on AWS using a wide range of AWS services; ECS and networking especially, but including S3, SQS, RDS, CloudWatch</li><li>Python application or Java expert, but keen polyglot - very confident in at least one other mainstream language</li><li>Comfortable with SQL and noSQL databases - both populating and querying</li><li>Experience working with non-technical users - gathering and refining complex requirements</li></ul> About you<ul><li>Honest, open, and authentic</li><li>Excellent communication, time management and organisational skills</li><li>A believer in processes with a keen eye for spotting inefficiencies</li><li>Pragmatic - interested in solving problems, not technology</li><li>Enjoys the responsibility that comes with experience</li><li>Team focused - you enjoy working to shared goals and helping others</li><li>Curious, with a desire and aptitude to learn new skills and contribute outside your direct role</li></ul>This role offers a competitive base salary. This is a Hybrid Based role in Central London. More flexibility is on offer if needed. Don't miss out on this opportunity to work with one of the best in the industry! If you're interested in this opportunity, submit your CV as soon as possible. Interviews will be arranged ASAP!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS4yMTcyMS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support Technician Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line support and contribute to Group IT projects.Roles and Responsibilities<ul><li>Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades</li><li>Support a myriad of systems and hardware for internal and external users</li><li>Manage user requests through ITSM tool</li><li>Triage and troubleshoot all queries to resolution</li><li>Provide routine maintenance</li></ul>About You<ul><li>Proven experience working as a 2nd Line Engineer</li><li>Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory</li><li>Experience in MDM solutions - InTune, SCCM, Endpoint Manager</li><li>Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS</li><li>Outstanding customer service</li></ul>On Offer<ul><li>Salary up to £35,000 DOE</li><li>Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office)</li><li>23 days annual leave plus bank holidays</li><li>Company bonus</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um94eS5MYXcuMjY3OTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support Manager IT Support Manager - Hybrid - Reading - up to £45,000 Are you looking to work within the leading global services provider as a Technology Lead who can identify and roadmap future Tech development, risk and investment? Our Lead will understand the current Digital and Technology footprint and rationale within the contract, conduct MI analysis & trending, explain impacts and provide proposals. They will also build a positive relationship with key partner technology suppliers and understand the products and new/future development. Our Lead will confidently work horizontally and influence three stakeholders. Key Responsibilities<ul><li>Builds and maintains strong relationships to proactively manage key suppliers including but not limited to AV, Security Systems, Digital App Developers & Cloud Printing.</li><li>Act as a point of escalation to resolve any problems alongside the suppliers.</li><li>Monitor services and suppliers and ensure that the required standards are maintained or exceeded and ensuring SLA's & KPI's are achieved for both planned and reactive tasks.</li><li>Utilise IT skills and knowledge to identify areas of gaps and development.</li><li>Review and report on PPM checks to meeting rooms, AV and other building technology.</li><li>Act upon reasonable requests and instructions from Contract Manager and Client.</li><li>Review proposals and designs to obtain the best costing and on time delivery of new solutions.</li><li>Identifies and roadmap with the client future Tech development, risk & investment.</li><li>Conducts MI analysis & trending and able to explain the impact.</li><li>Support to projects and ownership of workstreams linked to property projects.</li><li>Creation of case studies from activities completed on site e.g. via innovation, technology, communication, training, sustainability etc.</li><li>Support and develop new projects, as well as being able to implement insights from mapping our client journey, client feedback scoring and regularly sampling every aspect of our service interactions and engagement.</li><li>Support the implementation and ongoing day to day management of operational Technology.</li><li>Carry out training for the team of all technology-based applications.</li></ul> Personal Specification<ul><li>Experience working within a technology environment and thinking out of the box to create innovative solutions to problems.</li><li>Knowledge administering Zoom and Teams Admin Centre.</li><li>Experience of Crestron AV Systems are an advantage.</li><li>Knowledge of Networking, Routers, Firewalls and IPSec VPNs an advantage.</li><li>Knowledge of security systems such as access control and CCTV.</li><li>Experience in project planning and following through to completion.</li><li>Experience of working with app developers and app testing.</li><li>Experience in working in a client-facing environment.</li><li>Able to communicate clearly and confidently both verbally and written at all levels and Solid organisational skills & ability to manage time effectively.</li><li>Excellent customer focused manner.</li><li>General Data processing skills with Excel, Macros, and formulas</li></ul> Benefits<ul><li>Competitive salary up to £45,000</li><li>Hyrbid working model up to 3 days a week in the office</li><li>Opportunity to work or a global and leading services provider.</li><li>Great opportunity for development across the clients portfolio of companies</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/SmFtZXMuQ2hpY2hlc3Rlci4wMzQ4OC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Director Robert Half have partnered exclusively with an established regulated Financial Services business in the Bristol as they look to hire an innovative IT Director to support their continued growth. <h1> </h1><h1>Key Deliverables:</h1><ul><li>Oversee IT operations and supervise systems and IT staff</li><li>Develop strategy as it relates to the organisation's IT infrastructure (computer and information systems, security, communication systems).</li><li>Consult senior-level stakeholders across the entire organisation to identify business and technology needs and to optimise the use of information technology</li><li>Ensure smooth delivery and operation of IT services by monitoring systems performance</li><li>Manage the deployment, development, monitoring, maintenance, upgrading and support of the organisations IT systems. This will include operating systems, servers, PCs, software apps, telephones, and peripherals.</li><li>Oversee the development and enhancement of systems and integration of new systems with those existing.</li><li>Develop reliable metrics for hardware, software and storage while ensuring strategic capacity planning.</li><li>Identify security vulnerabilities and eliminate them with strategic solutions that increase data security in-line with ISO 27001 / SOX</li><li>Create processes and standards for selection, implementation, and support of systems</li><li>Manage IT staff, with responsibility for employing, evaluation, training, guidance, disciplinary procedures, and dismissals.</li><li>Developing standard operating procedures allied to best practice, and ensuring written protocols and guidelines are provided for IT staff and end users</li><li>Ensure written documentation is created and maintained, to include user and system manuals, licence agreements and all documentation relating to modifications and upgrades</li><li>Keeping up to date with the most recent technologies and advise on what new technological solutions and their implementation will meet business and systems requirements</li><li>Negotiate with suppliers of hardware and software to get the best deal, including external support, and being responsible for contracting consultants and making service agreements</li><li>Understand and compliantly work within regulation such as the Data Protection Act </li><li>Ensure personal training and competency requirements are in line and up to date with company policy</li><li>Adhere to all company policies and procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, and Information Security.</li></ul><h1>Critical Competencies:</h1><ul><li>You will have previously maintained a similar position as Head of IT/IT Director in a medium sized organisation where you have been responsible for applications through to infrastructure and service management through to change</li><li>You will be commercially focused and have a passion for how technology and data can drive value, growth, and good customer experience. Translating business strategy into technical strategy and subsequent successful delivery</li><li>Extensive experience of delivering technology/digital change with a good working knowledge of Agile/Scrum project management and change approaches.</li><li>Aware of cybersecurity best practice and standards needed to protect data, the organisation and their clients.</li></ul><h1>Desirable Skills and Experience:</h1><ul><li>Bachelor's Degree in Programming, Computer Science, or related</li><li>6+ years' management experience in an IT environment </li><li>At least three years previous experience of Board level</li><li>A good working knowledge of ISO 27001 / SOX</li><li>Strong interpersonal skills and ability to effectively communicate with teams across the entire</li><li>Excellent leadership and decision-making</li><li>Proven success working in a fast-paced, high-growth</li><li>Keen business sense, with the ability to find creative business-oriented solutions to problems </li><li>A good understanding of FCA regulations with a particular focus on General Insurance and Consumer</li></ul> Salary/Package <ul><li>£90,000 - £100,000 per annum </li><li>Hybrid working - 2-3 days on site </li><li>Company bonus scheme</li><li>25 days annual leave + bank holidays (rising with service to 30 days) </li></ul><h1> </h1>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU0NzgxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Contract First Line Support Engineer Robert Half is currently engaging with a property organisation that is looking to recruit a contract first line support engineer for an initial 12-month period with their central London office.The Contract First Line Support Engineer will be expected to complete the following:<ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Act as the first point of technical support for end users of the company, including resolving hardware and software issues</li><li>Assist with the configurations of laptop builds</li></ul><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>Provide white-glove support to VIP stakeholders </li></ul><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>Administrating and maintaining the Active Directory Environment </li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Provide support for Office365, including email, OneDrive and Sharepooint </li></ul><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>Escalate any issues to the second line support team </li></ul>Profile:The Contract First Line Support Engineer should have the following:<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>The Contract First Line Support Engineer should have excellent troubleshooting and communication skills</li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Graduate from a relevant Bachelors Degree </li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Ability to break down complex issues into simple terms for non-technical users </li><li>4+ years experience with contract IT support</li><li>Ability to commute into their London office</li></ul>Company:<ul><li>Market leading Luxury Retail Organisation </li><li>£180 - £200 per day depending on experience </li><li>5 Days on site, based in their Central London Office</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuNzI5MDguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Service Desk Engineer Robert Half are working with a growing global corporate who are looking for a Service Desk Engineer on a permanent basis as they look to enhance their IT Operations function. Responsibilities:<ul><li>Responsible for providing support for all IT services in line with agreed Service Level Agreements</li><li>Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels</li><li>Provide desk-side support to all employees in the Support Operations Centre</li><li>Ensuring all tickets are logged and data captured in full and correctly</li></ul>Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers<ul><li>Create a positive impression of the Service Desk by building a rapport with customers, focussing on business needs and delivering best possible customer service</li></ul>Experience/skills:<ul><li>Knowledge of MS Client operating systems</li><li>Knowledge of ticket management</li><li>Software licensing</li><li>Hardware management</li><li>Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies.</li><li>Exposure to remote support software</li><li>Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint</li></ul> Salary/Package:<ul><li>£27,000 - £29,000 basic salary</li><li>Annual bonus scheme </li><li>Progression pathways on offer into leadership or infrastructure teams </li><li>Hybrid working on offer post-probation (2-3 days on site)</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjQwNDIyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Network Engineer - Meraki Robert Half are currently working with an established local not-for-profit trust to recruit an Network Engineer on a permanent basis. The role is to be based on their Bristol site but the successful candidate will be in charge of their own diary flexibility to ensure the work is delivered. The role:The primary focus of this role is supporting the implementation of new high-avilability systems at one of the larger trust sites located in the north of Bristol. You would be the technical resource to install & configure the infrastructure which includes but not limited to Meraki switching and Meraki Wireless Access points. You will work alongside the IT project management office and also work alongside a third-party vendor who will provide technical resourcing to make sure everything is installed to high standards. Job responsibilities:<ul><li>You'll spend most of your time on site fitting out new comms rooms at the Trust's north Bristol site which will include configuring a new Meraki network, switching, wireless access points, UPS's and environmental monitoring devices.</li><li>Other duties outside of the project would include working alongside other members of the infrastructure team managing 60 servers, 210 Managed switches, 2 storage arrays and corporate backup solution (VEEAM), including fault diagnosis and resolution.</li><li>Attending weekly project meetings to provide updates on the technical progress of the project.</li><li>Working on more complex helpdesk queries escalated from the IT helpdesk via the JIRA helpdesk ticketing system.</li><li>Reporting directly to the IT Infrastructure Manager, giving them regular updates on the status of the project and progress on resolving any issues.</li><li>Implementing upgrades, enhancements and changes to the Trust's IT systems;</li><li>Documenting project technical IT activities, allowing knowledge to be shared within the team;</li><li>Participating in project meetings either in a facilitation or technical support capacity.</li></ul> Experience/Qualifications: <ul><li>3 years within a team managing a medium to large enterprise IT Infrastructure, with direct customer contact</li><li>Regular exposure to Microsoft Hyper-V Clusters & Server support \ troubleshooting</li><li>Hands-on building, installing and configuring Microsoft platform servers</li><li>Hands-on building Aruba & Cisco enterprise grade fibre and ethernet networks.</li><li>Experience as part of a project team for IT-based application rollouts</li><li>Experience in an environment with regular exposure to corporate networking and security</li><li>The ability to prioritise conflicting workloads</li><li>Back end support of Microsoft applications up to 2022 (Windows Admin Center, Hyper V Manager)</li><li>Networking technologies (TCP/IP, DHCP, LAN, WAN, Wireless)</li><li>MS Operating Systems (Server 2016)</li><li>Azure Active Directory</li><li>MS Exchange 2016 Hybrid</li><li>MS SQL Server 2012-16</li><li>Cisco & Aruba Managed Switches</li><li>HP Enterprise Hardware configuration</li><li>IBM Enterprise Hardware configuration</li><li>MS Hyper-V Clusters & Hosts</li><li>SAN Storage Arrays</li><li>Office 365 Admin Center tenant configuration</li><li>Powershell</li><li>On premise VOIP</li><ul><li>Desirable: Experience with Cisco Meraki networks & MDM as you'll be configuring a brand new network from scratch</li><li>Experience with Linux ZFS file systems</li><li>Maintenance of Linux systems (apache, tomcat, zabbix)</li><li>Intrusion Detection Systems (Alienvault OSSIM)</li><li>Experience of working on High Availability / Life Critical Systems</li></ul><li>Full and valid UK driving license.</li></ul>Salary/package: <ul><li>£40,000 - £43,000 basic salary</li><li>Annual salary reviews and yearly pay rises in line with inflation</li><li>28 days annual leave + bank holidays</li><li>Flexible/hybrid working on offer</li><li>Access to on site gym & pool</li><li>7.5% matched pensions scheme</li><li>free onsite parking</li></ul>Interview process/timelines<ul><li>2 stage Interview process - interviews to be conducted w/c 26th February</li><li>1st stage interview over Teams involving technical questions</li><li>2nd stage interview onsite</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjI4ODEzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Help Desk Job Advertisement: First Line Support EngineerAre you passionate about organisational health and thrive in a dynamic, problem-solving environment? We are seeking a talented First Line Support Engineer with 1-2 years of experience to join our innovative team. At our organisation, we focus on enhancing and maintaining organisational health, elevating our clients from good to great.About Us: We specialise in organisational health consulting, offering solutions tailored to our clients' needs. Whether our clients are leading in their industries or undergoing trans-formative phases, we are committed to leveraging the art and science of organisational health to drive improvement and excellence.Role Responsibilities:<ul><li>Provide first-line technical support to clients, resolving IT issues promptly and efficiently.</li><li>Manage and troubleshoot Azure, Intune, Office 365, Mac, and iOS-related queries.</li><li>Respond to support tickets and requests, ensuring timely resolution and client satisfaction.</li><li>Collaborate with other team members to escalate complex issues as needed.</li><li>Assist in maintaining IT documentation and knowledge base.</li></ul>Key Skills and Qualifications:<ul><li>1-2 years of experience in a similar role, preferably in a client-facing environment.</li><li>Proficiency in Azure, Intune, Office 365 administration, Mac, and iOS troubleshooting.</li><li>Strong problem-solving skills with the ability to diagnose and resolve technical issues.</li><li>Excellent communication skills and a customer-oriented approach.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.</li></ul>Why Join Us:<ul><li>Opportunity to work with diverse clients across various industries.</li><li>Collaborative and supportive team environment focused on growth and innovation.</li><li>Professional development and training opportunities.</li><li>Competitive compensation package with benefits.</li></ul>Salary - £30,000 - £35,000 including bonus and benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41MTY1Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Dynamics 365 Consultant Robert Half Technology is assisting a global market leading logistics organisation to recruit a Dynamics 365 Consultant - £700-£900 per day - remote working (UK) - outside IR35Role<ul><li>The Dynamics 365 Consultant will lead the implementation of D365 applications across various modules, including Finance, Procurement, Supply Chain, Human Capital Management, and Customer Experience.</li><li>Collaborate with functional teams to gather business requirements and translate them into technical solutions within the D365 framework.</li><li>Develop and maintain project plans, timelines, and documentation related to implementation projects.</li><li>Provide guidance and support to functional teams on the optimal use of D365 applications to meet business objectives.</li><li>Troubleshoot and resolve issues related to D365 implementation, and provide ongoing support to end-users.</li><li>Conduct training sessions for end-users and provide ongoing support and guidance to ensure a smooth transition to D365 applications.</li><li>Stay up-to-date with industry trends and new product releases, and provide recommendations for system upgrades and enhancements.</li></ul>Profile<ul><li>The Dynamics 365 Consultant will have a bachelor's degree in Computer Science, Information Technology, or related field.</li><li>5+ years of experience in implementing D365 applications.</li><li>Strong technical knowledge of D365 modules and their implementation methodologies.</li><li>Ability to manage multiple implementation projects simultaneously and work collaboratively with cross-functional teams.</li><li>Excellent problem-solving skills and the ability to troubleshoot and resolve complex issues related to D365 implementation.</li><li>Strong communication and interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical audiences.</li><li>Knowledge of SQL and PL/SQL, and experience with data migration and integration is a plus.</li><li>Qualified Certified Accountant with strong business process across P2P/O2C/R2R and accounting knowledge</li></ul>Company<ul><li>Global market leading Software Development Consultancy</li><li>£700-£900 per day, depending on experience </li><li>Fully remote (UK based)</li><li>12 month contract </li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjkzMTE1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Mac Support Engineer Robert Half are assisting a global market leading marketing organisation to recruit a Mac Support Engineer on a 6 month contract - £170-£270 per day - London based Role<ul><li>The Mac Support Engineer will provide support for Mac systems and applications</li><li>Great customer service skills</li><li>Troubleshoot and diagnose technical issues</li><li>Monitor and maintain system performance</li><li>Provide guidance and advice on system optimisation</li></ul>Profile<ul><li>The Mac Support Engineer will have 1-3 years' experience supporting Mac environments </li><li>The Mac Support Engineer will have experience with support ticket management and tracking (JIRA Service Desk preferred)</li><li>Strong customer service, problem-solving, and teamwork abilities</li><li>Technical knowledge of Mac OS, iOS, and Android</li><li>Technical knowledge of modern Windows OS</li><li>Network fundamentals (laptop connectivity, VPN, printing)</li><li>Basic knowledge of audio/video troubleshooting and support</li></ul>Company<ul><li>Global social media organisation with offices in London</li><li>£170 - £270 per day, depending on experience</li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjU0MzI0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

IT Systems & Support Engineer IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer.Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations.Key Responsibilities<ul><li>Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues.</li><li>Be a point of escalation for support desk</li><li>Root cause analysis specialist.</li><li>Manage the timely resolution of open calls and call actions across all companies.</li><li>Take ownership of assigned incidents and manage them through to resolution.</li><li>Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly.</li><li>Proactively research ideas and concepts to source suitable technical solutions or resolve problems. * Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration.</li><li>'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes.</li><li>Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues.</li></ul>Technical Skills (Don't worry if you don't have all the below!)<ul><li>Strong Microsoft Windows Server (2016, 2019 and 2022)</li><li>Active Directory, DNS, DHCP Administration.</li><li>O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc).</li><li>SharePoint migrations and adoption.</li><li>Printix, Mimecast, construction specific software advantageous.</li><li>SQL Server Administration and troubleshooting.</li><li>Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations.</li><li>Advanced virtualisation troubleshooting (HyperV).</li><li>Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production.</li><li>Advanced firewall troubleshooting</li><li>Advanced Intune / MDM, Autopilot.</li><li>Antivirus (Microsoft Defender).</li><li>Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL.</li><li>Microsoft certifications along with ITIL foundation accredited.</li></ul> Location - Chelmsford Budget - £45-53k + Discretionary Bonus & BenefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi45NzUyNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Senior zSeries Mainframe Analyst Senior zSeries Mainframe Analyst opportunity to join a large business with sites across the UK and internationally. Permanent, full time role with a competitive salary / package on offer, remote/hybrid working available from their offices in Nottinghamshire (with flexibility to travel to sites as & when required) The RoleThe Senior zSeries Mainframe Analyst will be responsible for:<ul><li>being an SME for IBM based infrastructure & systems, acting as technical escalation</li><li>lead on architectural & technical projects, improvements & upgrades to the IBM infrastructure</li><li>installing, configuring and administering IBM systems & environments</li><li>act as technical escalation for support queries (2nd-3rd line)</li></ul>About youApplicants for the Senior zSeries Mainframe Analyst role will have:<ul><li>experienced with supporting & installing IBM environments (zSeries essential)</li><li>IBM WebSphere Application server experience & support (preferable or similar)</li><li>Linux experience</li><li>good communicator, ability to work with technical and non-technical stakeholders</li><li>flexibility to travel to sites as and when required (in the UK and occasionally international)</li></ul>On offerCompetitive salary & benefits package, plus remote/hybrid working optionsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjE5NjQ2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

IT Project Manager IT Project Manager -Infosec experience - Remote, occasional travel to client sites in London - £50,000 - £55,000 Robert Half are working with a global organisation that are looking to recruit a talented IT Project Manager.You will have exposure to information security projects and software application development projects. *The successful Project Manager can be based remotely but will need to travel to London occasionally for client visits* Required skills/background<ul><li>Solid project management capability: scoping work, stakeholder management, supplier management.</li><li>Exposure to Information Security projects.</li><li>Experience of Software application Development projects</li><li>Support software application life cycle, from requirement to delivery.</li><li>Change management / release management.</li><li>Prince 2 methodology</li><li>Excellent communication and relationship building to a wide range of stakeholders</li><li>Desire to work within a fast-paced environment</li></ul>IT Project Manager - infosec experience - Remote, occasional travel to client sites in London - £50,000 - £55,000Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjQ0NjA0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

HR Manager HR ManagerWe are delighted to be partnering with this leading international business based in Manchester city centre in the appointment of an HR Manager.Providing services in 90 countries, you will be responsible for overseeing all aspects of human resources management within the business including recruiting, employee relations, performance management, training and development, compliance with employment law and overall employee well-beingDuties include:<ul><li>Recruiting and staffing : </li><ul><li>develop and implement effective recruitment strategies.</li><li>Support job interviews, evaluate application and hiring recommendations</li><li>Collaborate with hiring manager</li></ul><li>Employee relations : </li><ul><li>Implement and enforce company policies and procedures</li><li>Resolve ER issues, conflicts and concerns</li></ul><li>Performance management :</li><ul><li>Monitor the performance appraisal systems and provide guidance to managers on performance improvement plans</li><li>Coordinate and conduct employee performance reviews</li></ul><li>Training and development :</li><ul><li>Identify training needs and coordinate training programmes with HR line manager and head of development and talent</li><li>Support employee in the professional development and career growth</li><li>On-board processes for new hires</li></ul><li>Compliance :</li><ul><li>Compliance with employment laws and regulations</li><li>Employment legislation and update policies accordingly</li></ul><li>Benefits administrations </li><li>Employee Engagement </li><li>HR Metrics and reporting:</li><ul><li>Collect and analyse HR data to provide insights.</li><li>Generate regular reports on key HR metrics for management</li></ul></ul>YOU:<ul><li>Experience working within an HR managerial level</li><li>Great understanding of employment &HR functions</li><li>Experience managing a team</li><li>CIPD qualification level 7 desired</li><li>Excellent communication skills and attention to details</li></ul>Benefits:<ul><li>Salary up to £50,000 DOE</li><li>Hybrid working and flexible working</li><li>Company pension scheme</li><li>25 days holiday</li><li>Private medical insurance</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/SmVubmlmZXIuQmFueWF0c2kuMjEwMzAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Head of IT Position Overview: The Head of IT will play a crucial role in owning the IT and Security strategy for the organisation through an exciting period of growth. Leading a team of talented IT professionals, the successful candidate will oversee the design, implementation, and maintenance of systems, networks, and applications, providing technical expertise and strategic direction to support the company's growth and operational efficiency.The role will focus on;<ul><li>Driving productivity gains throughout the business by leveraging the use of technology.</li><li>Driving the Infrastructure modernisation programme of work - centred on Azure/M365 solutions.</li><li>Manage, develop and motivate the IT team to deliver a best-in-class service function.</li><li>The alignment of technical and business objectives to support continued revenue growth across the organisation</li><li>Development and management of the existing IT systems.</li><li>Security and integrity of system information</li></ul>Key ResponsibilitiesTeam Leadership:<ul><li>Develop and motivate immediate team to achieve IT objectives / agreed SLAs.</li><li>Lead from the front and be prepared to get "hands dirty".</li><li>Ability to business partner with all internal stakeholders and be an effective communicator.</li><li>Develop and maintain positive relationships with all key partners and stakeholders.</li><li>Clear and open reporting to wider business.</li></ul>Strategic planning:<ul><li>Evaluate business requirements and identify solutions and opportunities to both meet their requirements and drive value add activities.</li><li>Build on current vision and continue to develop rolling three-year plan.</li><li>Involve all relevant stakeholders in the planning stage and provide clear communication of the plan</li></ul>Budget Control<ul><li>Own P&L and work with finance on annual and quarterly budgeting cycles.</li><li>Effectively manage the P&L to agreed budgets.</li><li>Ability to communicate value add (ROI) of projects.</li></ul>Security and Compliance:<ul><li>Implement and enforce mechanisms that support company security policies and procedures to safeguard the integrity and confidentiality of company data.</li><li>Stay abreast of industry best practices and regulatory requirements.</li></ul>Project Management:<ul><li>Lead IT projects from inception to completion, ensuring timely delivery within budget and meeting business requirements.</li><li>Collaborate with stakeholders to define project scope, goals, and deliverables.</li></ul>Vendor/Supplier Management:<ul><li>Manage relationships with IT vendors, ensuring effective communication and timely resolution of issues.</li><li>Evaluate and recommend new technologies and solutions to enhance IT capabilities.</li></ul>Qualifications/Experience:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Proven experience as a Head of IT, with a focus on Windows environments.</li><li>Strong leadership and team management skills.</li><li>Experience implementing SaaS solutions - Azure/M365 adoption and associated security.</li><li>Proven track record of leading and developing high performing IT teams.</li><li>Experience of leading and delivering complex projects.</li><li>History of managing multi-site Infrastructure & IT Operations environments</li><li>Leading change in an IT environment.</li><li>Multiple locations/Manufacturing experience is desirable.</li><li>Experience in a high growth SME environment is highly desirable</li><li>Project management skills and familiarity with ITIL best practices.</li><li>Security certifications (e.g., CISSP, CompTIA Security+) are a plus.</li><li>Effective communicator at all levels - both internal and external</li><li>Problem solver</li><li>Innovative</li><li>Strong negotiator.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjQ5NjEwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

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