8 results for Customer Services Managersupervisor

Customer Service Manager Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff.The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience. Fostering a culture of learning and development will be pivotal, wherein teamwork, agent engagement, and empowerment are nurtured through coaching, performance evaluation, and continuous skill enhancement, aligning with the company's Mission, Vision, and Values.Location: CardiffAnnual Salary: Up to £40,000 dependant on previous experienceKey Responsibilities:<ul style="text-align: justify;"><li>Provide leadership to consultants</li><li>Uphold integrity, diligence, and transparency</li><li>Identify and nurture talent for future success</li><li>Drive improvements in customer experience using feedback channels</li><li>Lead, develop, and inspire a customer service team</li><li>Generate management reports on process enhancements and key metrics</li><li>Manage customer complaints within protocols and timelines</li><li>Collaborate on resource allocation with planning managers</li><li>Ensure ongoing training and compliance with procedures</li></ul> Qualifications:<ul style="text-align: justify;"><li>Preferably holds IF1 certification.</li></ul>Personal Qualities:<ul style="text-align: justify;"><li>Demonstrates strong leadership, coaching, and people development skills.</li><li>Possesses excellent interpersonal skills for effective communication and collaboration.</li><li>Exhibits a strong focus on measurement and performance evaluation.</li><li>Capable of prioritising tasks effectively and adept at multitasking.</li><li>Possesses a comprehensive understanding of end-to-end customer service processes.</li></ul>Experience:<ul style="text-align: justify;"><li>Preferably has experience working in a regulated environment.</li><li>Advantageous to have previous experience in complaints administration and management.</li><li>Desirable to have familiarity with Live Chat management.</li></ul>Skills & Competencies:<ul style="text-align: justify;"><li>Proficiency in Microsoft Office suite is preferred.</li></ul> Contracted hours are 37.5 per week which will usually consist of 7.5 hours over 5 days. Rotas are typically sent out 6 weeks in advance.The office opening hours are:08:30 - 20:00 Monday to Friday09:00 - 17:30 Saturday10:00 - 17:00 SundayRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Y2hhcmxpZS5odW50ZS45ODA5Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Service Desk Manager Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The RoleThe Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team.The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP'sDay-to-day responsibilities:<ul><li>Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support.</li><li>Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes.</li><li>Take responsibility for the definition, documentation and satisfactory completion of projects</li><li>Communicate effectively, acting as a key liaison with practices, team members and colleagues</li><li>Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files</li><li>Lead, manage and direct the team to support all aspects of the IT Support Service</li><li>Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required.</li><li>Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction.</li></ul>Skills/Experience:<ul><li>At least 5 years' experience managing a Service Desk in a large organisation.</li><li>Demonstrable experience in maturing a Service Desk function</li><li>Experience with coaching and mentoring team members in different roles with differing skill levels.</li><li>Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI)</li><li>Knowledge and experience of the ITIL IT Service Management Framework</li><li>Experience in the management and configuration of Service Management Toolsets (ZenDesk)</li><li>Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001)</li><li>Experience in writing business proposals (e.g. justification for additional headcount).</li><li>Experience in budgetary process and procedure.</li><li>Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (e.g. Projects, Major Incident, Change Advisory Board etc.</li><ul><li>Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies).</li><li>Microsoft Operating Systems</li><li>Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint</li><li>Cloud technology awareness (Azure AD/AWS/SaaS etc.)</li><li>Telephony solutions (VoIP, SIP, UCaaS)</li><li>Security technology (e.g. MFA, Phishing, Anti-Virus etc.)</li></ul></ul>Package: <ul><li>£55,000-£60,000 + bonus + hybrid working</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjEzOTI1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Administration Manager Administration Manager - ASAP START DATE - LONDON - REMOTEAdministration Manager perm en_UK remote job to test job apply created 08/30 Administration Manager perm en_UK job to test job apply created 08/30 Administration Manager perm en_UK job to test job apply created 08/30 Administration Manager perm en_UK job to test job apply created 08/30 Administration Manager perm en_UK job to test job apply created 08/30 Administration Manager perm en_UK job to test job apply created 08/30 Administration Manager perm en_UK job to test job apply created 08/30

Finance Manager Company Overview: This East London-based leading facilities service business is on the lookout for a dynamic Finance Manager to bolster their team amidst their continued growth.Position Overview: The Finance Manager will play a pivotal role in ensuring top-tier reporting, analysis, and data insights, with a specific emphasis on project margin analysis and forecasting. Collaborating closely with engineers, supervisors, finance peers, and senior management, you'll spearhead sustainable growth initiatives through proactive financial strategies.Key Responsibilities: Under the guidance of the Financial Controller, your duties will revolve around delivering precise and punctual financial reporting, generating fortnightly rolling cash forecasts, conducting in-depth revenue and margin analyses, optimizing working capital, aiding in budgeting and KPI tracking, fortifying internal controls, fostering continuous improvement, and maintaining transparent communication across all levels.Qualifications: Candidates should boast qualifications from ACCA, ACA, or CIMA, coupled with robust analytical skills, a track record of meeting stringent deadlines, a knack for driving continuous improvement, adept IT proficiency including advanced Excel and preferably Power BI, experience in delivering financial insights to senior management, and a comprehensive understanding of UK accounting and taxation.Salary and Benefits: The offered salary ranges from £50,000 to £63,000 (depending on experience), alongside an ample holiday allowance, enrollment in a government-approved pension scheme, prospects for career growth within a rapidly expanding company, a dedicated focus on employee well-being including access to an external support line, and perks such as an employee engagement app with retail discounts and round-the-clock access to a Virtual GP.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Q2hhei5NYWxhbi44NDM4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Office Manager Robert Half are excited to announce we are looking for an Office Manager to work for a reputable and global consultancy company based in London Bridge. This is a fast-paced, strategic and exciting role where no two days will be the same! Due to the nature of the role, you will gain fantastic exposure to the Operational side of a highly successful & global business. 4 days in the office, 1 from home. This can change due to business needs so the successful candidate will need to live within commutable distance from London Bridge. THE ROLE: - Being the main point of contact for the London office and ensuring facilities & operations are running smoothly.- Ordering office supplies and managing the office budget.- Liaising with internal departments including leadership, HR, - Legal, Real Estate, IT & Marketing.- Managing & coordinating internal and external meetings, webinars and events (covering Reception where need be).- Working closely with senior leadership to discuss new ideas including staff and client engagement events, ways to further improve the office & culture, streamlining processes, etc. THE PERSON: - Self-motivated, customer/client focused and detail orientated.- Confident to share new and creative ideas to Senior Management.- Positive personal brand and reputation for delivery excellence.- Passionate about being an Office Manager and being the go-to person. If this sounds like the perfect next step in your career, please apply now! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/RXJpbi5Ib2xseS5TdXRoZXJsYW5kLjUyNTg1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Office Manager ROLE: PA - Office Manager 🌟LOCATION: Piccadilly 📌RATE: Competitive 💵Responsibilities:* Smooth office operations 🔄* Personal assistance to executives 🤝* Coordinate events and meetings 📅* Maintain a professional workspace 🖥️ Requirements:* Previous experience in a similar role 💼* Strong organizational and communication skills 📢* Proficient in MS Office and tech-savvy 🖱️ ROLE: PA - Office Manager 🌟 LOCATION: Piccadilly 📌 RATE: Competitive 💵Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Q2FpdGxpbi5TbWl0aC4zMTQwNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Office Manager Robert Half Office Team are currently recruiting for a Office Manager based in Hammersmith. This is a 9-12 Month Mat cover. We are seeking a dynamic, confident Office Manager who can run the London / Hammersmith office in a standalone capacity to play a pivotal role in ensuring the smooth operation of the busy office. You will be the first point of contact for visitors, clients and employees and be responsible for maintaining a professional and friendly atmosphere. A key part of this role will be supporting the CFO, working with the CEO, Line Managers and Finance team, so the ability to build strong relationship at all levels is essential. The role of Office Manager is to ensure that the office runs effectively on a day-to-day basis. In addition to this it is essential that the administration tasked are also carried out effectively. You will be the 'go-to' person in the organisation as you will work closely with many departments and understand their needs. The successful candidate will also be deadline-driven, with the ability to thrive under pressure. Self-motivation and flexibility will also be crucial for reacting to the needs of our rapidly expanding company. Key Responsibilities: <ul><li>Ensuring the smooth running of the office</li><li>Keep office stocks and supplies well maintained (stationery, general office supplies, kitchen stocks)</li><li>Employee equipment management (ordering, replacements, tracking, and set-ups for all staff, including new starters)</li><li>Building and negotiating strong relationships with external suppliers</li><li>Liaising with the landlord and building manager; dealing with any maintenance issues in a timely and efficient manner</li><li>Being the point of contact for any H&S, Fire Marshall or First Aid issues</li><li>Some HR Administration </li><li>Organise and schedule meetings when requested</li><li>Coordinate office moves, organise the office layout and decorating </li><li>Managing incoming post and distributing</li><li>Arranging couriers and recorded delivery post </li><li>Coordinating office social and corporate events </li><li>Coordinating communications and supporting with offsite meetings and events for the Senior Leadership Team</li></ul> Personal Attributes:<ul><li>The right person will have previous Office Management experience</li><li>Great communication and management skills with a collaborative working style to develop strong relationship within the business</li><li>You will have the ability to deliver first class organisation and multitasking abilities, have excellent problem-solving skills, along with the ability to deal with a high level of confidentiality</li><li>We are looking for a proactive, solution-driven, self-starter who can really take ownership of this role, build meaningful relationships and make a real impact </li><li>You will be highly organised, with the ability to balance the needs of the business with those of your colleagues</li><li>You will be responsible for providing support global office sites in North America and territories across Europe</li><li>Enjoy working in a dynamic environment</li></ul>Requirements:<ul><li>Experience with a variety of office software (Microsoft Office 365 suite and Dropbox) and be able to accurately handle administrative duties</li><li>Well-versed in office management best practices</li><li>Experience in equipment and device management</li><li>Excellent verbal and written communication skills</li><li>A calm outlook and superb attention to detail along with the ability to maintain these when working under pressure or to tight timescales</li><li>Confident when multitasking and re-prioritising when working towards the relevant deadlines</li><li>Self-motivated, proactive, adaptability and flexible</li><li>5+ years of Office Management experience (essential)</li><li>Expert in Office move</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/UG9wcHkuRmFycXVoYXJzb25HcmFudC4xODE2NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Administrator Robert Half are excited to announce we have partnered with a global and prestigious Private Equity firm who are looking for an Office Assistant to join their team. This role would suit an ambitious and career driven candidate who is looking to progress their career within Financial Services. THE ROLE:<ul><li>Answering incoming phone calls and managing the front of house. </li><li>Ensuring the smooth running of the London office and ordering office supplies. </li><li>Assisting with organising internal events. </li><li>Ad-hoc PA/EA cover where needed. </li></ul>THE PERSON:<ul><li>Minimum 6 months experience as an Administrator / Receptionist / Office Assistant within a fast-paced environment. Financial Services experience highly advantageous. </li><li>Tech savvy and highly proficient on Microsoft Suite. </li><li>Excellent multitasker who is highly resilient and organised. </li><li>Strong attention to detail and a proactive problem solving approach. </li></ul>WHAT YOU GET IN RETURN:<ul><li>To be part of a supportive and friendly Administration team that you work very closely with every day.</li><li>Fantastic career progression and development. </li><li>Sociable team with regular events & work trips. </li><li>Competitive salary & benefits. </li></ul>*** Working hours are 8AM - 6PM *** *** Hybrid (4 days in office, 1 from home) with ~1 Friday in the office per month *** IF THIS SOUNDS LIKE YOU, PLEASE APPLY NOW. INTERVIEWING ASAP!Administrator Administrator Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/RXJpbi5Ib2xseS5TdXRoZXJsYW5kLjQ5MDA0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">