41 results for First Line Support

Financial Controller Robert Half are delighted to be working in partnership with PWG Trading Limited to recruit a Financial Controller on a permanent full-time basis at their site in Shrivenham. This role would suit someone with previous experience of working in an SME, with a hands-on, can-do attitude! Working closely with the Group Finance Director you will get involved with consolidating group accounts for the parent company, as well as supporting and overseeing accounts production for PWG Trading. This is a great opportunity for someone seeking a step up into their first Financial Controller role, working for a growing and entrepreneurial business with a fantastic culture. The businessPWG Trading's parent company, Performance Timber Products Group, is a market leading high-quality manufacturing and installation group for world class made to measure wooden windows and doors for all sectors of the fenestration market. With a group turnover of c. £50M, you will be responsible for consolidating the group accounts, as well as assuming responsibility for PWG Trading (c. £30M TO). The group has seen considerable growth in the last 4 years, from c. £20M TO, to c.£50M TO, as a result of increased market share and acquisitions. With over 70 years of market presence, this well established business has a rich history and an impressive growth journey.With a strong focus on people development and well being, the business boasts strong tenure and retention, with many of the leadership team having experience in other roles within the business. As well as offering a competitive benefits package, extra care has been taken to foster a good working environment (including a fully stocked kitchen) and friendly and inclusive culture. The roleThe Financial Controller role is varied in nature and requires a forward-thinking, hands-on individual who is solutions orientated. You will have the opportunity to business partner with the subsidiaries finance teams (PWG Trading, P&P Glass, Mumford & Wood) supporting with managing performance and output, and then consolidate the accounts at group level for board reporting. This role would suit someone with previous experience of preparing management accounts in an SME, ideally newly qualified as a minimum. Travel will be required to each of the sites with some overnight stays.Responsibilities will include but not be limited to:<ul><li>Drafting the financial inputs for the monthly Board reporting and support annual budgeting and forecasting processes.</li><li>Accurate and timely management accounts, including profit and loss statements, balance sheet, cash flow statements, work in progress calculations.</li><li>Mentoring and supporting an Assistant Accountant with the production of management accounts.</li><li>Year-end accounts and audit files for external audit; liaise with auditors during fieldwork to completion.</li><li>Ensuring submission, in conjunction with group tax advisors, of corporation tax returns and other ad hoc returns for the group.</li><li>Continually seeking process and system improvement opportunities to drive speed and efficiency to support the long-term growth of the business.</li></ul> ProfileWe are seeking someone with the following skills/attributes:<ul><li>ACCA/CIMA qualified preferred.</li><li>Working knowledge of Sage line 50.</li><li>Intermediate excel skills as a minimum (vlookups and pivot tables).</li><li>Previous experience of working in an SME.</li><li>Strong interpersonal skills and business partnering capabilities.</li><li>Solutions orientated mindset with a can do attitude.</li></ul> Benefits<ul><li>£55,000 - £60,000 base salary.</li><li>Annual bonus scheme.</li><li>Free on site parking.</li><li>40 hour working week - typical working pattern of 8:30-5 with half an hour for lunch (flexibility to be discussed).</li><li>The company would prefer 5 days in the office/on site but can offer some flexibility.</li><li>Pension</li><li>Private health care.</li><li>Access to online discount schemes.</li><li>25 days annual leave + bank holidays.</li><li>Paid volunteer day.</li></ul> Please note that any 3rd party CVs will be forwarded to Robert Half and may be included in our shortlisting process. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Y2hhcmxvdHRlLmNsZW1lbnRzLjU4Mjc3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Contract First Line Support Engineer Robert Half is currently engaging with a property organisation that is looking to recruit a contract first line support engineer for an initial 12-month period with their central London office.The Contract First Line Support Engineer will be expected to complete the following:<ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Act as the first point of technical support for end users of the company, including resolving hardware and software issues</li><li>Assist with the configurations of laptop builds</li></ul><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>Provide white-glove support to VIP stakeholders </li></ul><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>Administrating and maintaining the Active Directory Environment </li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Provide support for Office365, including email, OneDrive and Sharepooint </li></ul><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>Escalate any issues to the second line support team </li></ul>Profile:The Contract First Line Support Engineer should have the following:<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li>The Contract First Line Support Engineer should have excellent troubleshooting and communication skills</li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Graduate from a relevant Bachelors Degree </li></ul><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Ability to break down complex issues into simple terms for non-technical users </li><li>4+ years experience with contract IT support</li><li>Ability to commute into their London office</li></ul>Company:<ul><li>Market leading Luxury Retail Organisation </li><li>£180 - £200 per day depending on experience </li><li>5 Days on site, based in their Central London Office</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuNzI5MDguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

1st Line Support Engineer Robert Half Technology are assisting a financial services organisation based in London to recruit a 1st Line Support Engineer paying £37K - £47K per annum Role<ul><li>The 1st Line Support Engineer will be front line call resolution for all IT related issues to the internal business </li><li>Responsible for desktop, laptop and application standardisation, provision, and support.</li><li>Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc…)</li><li>Active Directory user account management, access and network administration based on company standards and policies</li><li>Ensure all support calls within the call logging system follow defined processes and procedures</li><li>Deliver outstanding customer service, perception and satisfaction to all IT users and customers</li><li>Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate.</li></ul>Profile<ul><li>The 1st Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment.</li><li>Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange</li><li>Ability to provide hands on" 1st level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely</li><li>Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools</li><li>Working knowledge of Backup Software and common backup and restoration tasks</li><li>Printer administration and management, including changing consumables and managing stock supplies;</li><li>Great MS Office 365 skills and support of the Office suite of applications</li></ul>Company<ul><li>Global financial services organisation with offices in central London</li><li>£37K - £47K</li><li>On-site required </li></ul>Salary & Benefits company, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjgzMzg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Help Desk Job Advertisement: First Line Support EngineerAre you passionate about organisational health and thrive in a dynamic, problem-solving environment? We are seeking a talented First Line Support Engineer with 1-2 years of experience to join our innovative team. At our organisation, we focus on enhancing and maintaining organisational health, elevating our clients from good to great.About Us: We specialise in organisational health consulting, offering solutions tailored to our clients' needs. Whether our clients are leading in their industries or undergoing trans-formative phases, we are committed to leveraging the art and science of organisational health to drive improvement and excellence.Role Responsibilities:<ul><li>Provide first-line technical support to clients, resolving IT issues promptly and efficiently.</li><li>Manage and troubleshoot Azure, Intune, Office 365, Mac, and iOS-related queries.</li><li>Respond to support tickets and requests, ensuring timely resolution and client satisfaction.</li><li>Collaborate with other team members to escalate complex issues as needed.</li><li>Assist in maintaining IT documentation and knowledge base.</li></ul>Key Skills and Qualifications:<ul><li>1-2 years of experience in a similar role, preferably in a client-facing environment.</li><li>Proficiency in Azure, Intune, Office 365 administration, Mac, and iOS troubleshooting.</li><li>Strong problem-solving skills with the ability to diagnose and resolve technical issues.</li><li>Excellent communication skills and a customer-oriented approach.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.</li></ul>Why Join Us:<ul><li>Opportunity to work with diverse clients across various industries.</li><li>Collaborative and supportive team environment focused on growth and innovation.</li><li>Professional development and training opportunities.</li><li>Competitive compensation package with benefits.</li></ul>Salary - £30,000 - £35,000 including bonus and benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41MTY1Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

1st/2nd Line Support Technician Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows.The Organisation Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust.Website - https://safeguardengineering.co.uk/ The role Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation.<h1>Responsibilities:</h1><ul><li>Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in</li><li>Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required.</li><li>Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members.</li><li>Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality.</li><li>Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more.</li><li>Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange</li><li>Create new users as required, provide set up and run Inductions where</li><li>Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests</li><li>To work in accordance with, and always implement, the companies Quality Management System (QMS)</li><li>Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required</li></ul><h1>Qualifications and Experience:</h1><ul><li>2 years of experience on an IT Helpdesk or similar role</li><li>Proficient in troubleshooting Windows OS Environments</li><li>Knowledge of Microsoft 365 suite and administration</li><li>Strong Customer Service and communication skills</li><li>The ability to work effectively in a team, collaborate and share knowledge</li></ul><h1>Desirable Experience/Knowledge:</h1><ul><li>Experience with Unifi Access points</li><li>Experience with Sophos Firewalls</li><li>Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint</li><li>Experience with managing Intune, EntraID and Microsoft Security products</li><li>Full UK Driving license</li></ul><h1>Salary/logistics:</h1><ul><li>£27,000 - £30,000 basic salary</li><li>Company bonus scheme</li><li>Work from the Bristol Office at least 3 days a week</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjMxMjA3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

IT Support Engineer - 2nd/3rd line Robert Half are working with a great client in Theale on the recruitment of an IT Support Engineer.The successful candidate will have broad experience and be happy to work in tight IT team and deal with 1st/2nd/3rd line supportIT Support Engineer - 2nd/3rd line - Theale - £38,000 Required skills/background <ul><li>5+ years IT Support experience</li><li>1st/2nd/3rd line support</li><li>Broad experience across Windows, Linux, AD, M365/Office 365, Networking, Storage</li></ul> Role overview Technical Issue ResolutionRespond to user inquiries, troubleshoot technical problems, and provide effective solutions for hardware, software, and network issues. Hardware and Software Maintenance:Install, configure, and maintain hardware components and software applications, ensuring they are up-to-date and secure. Remote and On-Site Support:Provide remote and on-site assistance for users, addressing issues through phone, email, and remote desktop tools. IT Support Engineer - 2nd/3rd line - Theale - £38,000Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjY0MjIxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Help Desk Analyst 2nd line - 12 Month Fixed Term Contract Robert Half Technology are currently recruiting for a 2nd line helpdesk analyst for a fantastic business in Daresbury.The role will need you to be on site 2 day a week. The role is a 12 Month Fixed Term paying up to £36,000 per annum.The role is a maternity cover, full time with hybrid working. We are looking for candidates who are local to the Daresbury office and who are willing to then spend the first 2 weeks in Bristol for training. We are looking for a candidate to start 4th March 2024. Key skills which we're looking for - <ul><li>Previous experience in a similar environment - 2nd line support</li><li>Understanding of networks and cloud computing</li><li>Configuring and troubleshooting network printers</li><li>Ticketing and asset management systems</li><li>Configuring and troubleshooting Windows</li><li>Imaging of laptops and desktops</li><li>User management (locking, changing passwords etc.)</li><li>Microsoft 365 Suite</li><li>Apple iOS</li></ul>The benefits package for this role:<ul><li>Competitive pension scheme, auto enrolled at employee contribution 3%, employer contribution 5%, matched up to 10%</li><li>25 days annual leave per annum plus bank holidays</li><li>Life Assurance</li><li>Income Protection</li><li>Partner Life Assurance</li><li>Critical Illness Cover</li><li>Partner Critical Illness Cover</li><li>Opt in benefits include Healthcare Cashplan, Private Medical Insurance, Support with training and development</li></ul> If you are on a 2 weeks notice or immediately available then please reach out to Thamina Salam.Email a copy of your CV to:Call: 01793 571 900 Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/dGhhbWluYS5zYWxhbS4yMTg0Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Mac Support Engineer Robert Half are assisting a global market leading marketing organisation to recruit a Mac Support Engineer on a 6 month contract - £170-£270 per day - London based Role<ul><li>The Mac Support Engineer will provide support for Mac systems and applications</li><li>Great customer service skills</li><li>Troubleshoot and diagnose technical issues</li><li>Monitor and maintain system performance</li><li>Provide guidance and advice on system optimisation</li></ul>Profile<ul><li>The Mac Support Engineer will have 1-3 years' experience supporting Mac environments </li><li>The Mac Support Engineer will have experience with support ticket management and tracking (JIRA Service Desk preferred)</li><li>Strong customer service, problem-solving, and teamwork abilities</li><li>Technical knowledge of Mac OS, iOS, and Android</li><li>Technical knowledge of modern Windows OS</li><li>Network fundamentals (laptop connectivity, VPN, printing)</li><li>Basic knowledge of audio/video troubleshooting and support</li></ul>Company<ul><li>Global social media organisation with offices in London</li><li>£170 - £270 per day, depending on experience</li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjU0MzI0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Desktop Support Desktop Support Specialist - Financial Services - London - Up to £35,000 Robert Half have partnered exclusively with a leading financial services firm that specialise in offering tailored solutions to it's clients across multiple products, including cash equities, ETFs, and vanilla/exotic equity derivatives. With offices across the globe including London, Paris and Israel with a further site opening in New York they pride themselves on their commitment to technology and rely on a talented team of IT professionals to support their operations.They are seeking a motivated and skilled Desktop Support Specialist to join their dynamic IT team. As a Desktop Support Specialist, you will play a crucial role in providing technical assistance and support to internal users on a 1st and 2nd line basis. You will work closely with a small team of IT professionals to ensure the smooth operation of desktop systems and related technologies within our organisation. Key Responsibilities:- Provide first and second line technical support to internal users, resolving issues related to desktop hardware, software, and peripherals.- Troubleshoot and resolve issues related to Azure, Azure AD, and Office 365 applications.- Assist with basic networking issues including connectivity, DNS, and DHCP.- Support market data systems and applications used by traders and analysts.- Install, configure, and maintain desktop operating systems and software applications.- Perform hardware and software upgrades as needed.- Maintain accurate records of technical issues and resolutions using ticketing systems.- Collaborate with other IT team members to escalate and resolve complex technical issues.- Assist with IT projects and initiatives as assigned. Requirements:- Proven experience in a desktop support role, preferably within the financial services industry.- Strong technical skills in Azure, Azure AD, and Office 365 administration.- Basic understanding of networking concepts and protocols.- Experience supporting market data systems and applications is highly desirable.- Excellent troubleshooting and problem-solving skills.- Strong communication and interpersonal skills, with the ability to interact professionally with users at all levels of the organisation.- Ability to work effectively both independently and as part of a team.- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+ are a plus. Benefits:- Competitive salary and benefits package- Opportunity for career growth and advancement within a leading hedge fund- Exposure to cutting-edge technologies and systems- Dynamic and collaborative work environmentRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/SmFtZXMuQ2hpY2hlc3Rlci43MjQyMi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Desktop Support Engineer About you... You are a go-getter. You don't wait to be told what to do, you see an issue and set off to find a solution. You operate well "in the grey," but can also follow strict processes and protocols when called for. You enjoy helping others and are patient with them, listening to their needs. A day of solving problems, creating efficiencies, giving proactive updates and keeping your systems tidy is a day well spent. About us... We are the global communications and marketing consultancy that powers the world's most innovative tech brands. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world. We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative. We are looking for an exceptional person to join our EMEA team as IT Systems Support AnalystIT Systems Support Analyst are the heart of an IT support team. Reporting to the Global IT Manager, the role will work within a wider IT team to support a growing global business. While largely responsible for London-based inquiries, you'll also support IT needs across the EMEA region and our global network and employee base.Daily you will... <ul><li>Provide 1st and 2nd line IT support to users across the London in office and EMEA offices remotely (Paris, Munich, Frankfurt, Madrid, Milan).</li><li>Liaise with local suppliers enabling access to IT supplies as and when required </li><li>Maintain the local London office IT infrastructure and meeting rooms</li><li>Plan, configure and deploy all new hire devices, proactively flagging inventory needs </li><li>Manage, track and handle all off-boarding of employees </li><li>Assist with group and local projects, maintaining excellent communications with the IT Manager on all tasks and projects </li><li>Oversee local network and server configuration maintenance, troubleshooting in the first instance before seeking 3rd level support </li><li>Assist in installing new/rebuilding existing laptops and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager </li><li>Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place </li><li>Exposure to support all SAAS-based services including Office365, Egnyte, Slack, Zoom, Google Suite, and OKTA </li></ul>You'll Bring... <ul><li>Experience working in a fast-paced environment </li><li>Strong organizational skills, time management and keen attention to detail</li><li>Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance </li><li>4+ years' experience of helpdesk management and IT 1st/2nd line support </li><li>Great communication and interpersonal skills whilst being incredibly organised</li><li>Experience in both Mac and PC environments</li></ul>Why Us: <ul><li>Flexibility - We understand that life doesn't always fit around the 9-5; and that work/life integration is crucial. </li><li>Global Reach & Opportunity - You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues. </li><li>Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment.</li><li>Development Opportunities - A strong learning and development program with training opportunities at all levels.</li><li>Autonomy - The freedom and support to be limitless, and the opportunity to own your career and create the future you want.</li><li>Variety - No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there's always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise.</li></ul>Salary - £35,000 - £40,000 including benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC43MTc5Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support Engineer Job Title: 1st/2nd Line Engineer - Healthcare SectorLocation: Uxbridge, LondonAbout Us: We are a leading Managed Service Provider (MSP) specializing in delivering IT solutions to the healthcare sector. With a focus on innovation and reliability, we strive to empower healthcare organizations with cutting-edge technology to enhance patient care and streamline operations.Position Overview: We are seeking a skilled and motivated 1st/2nd Line Engineer to join our dynamic team and provide technical support to our healthcare sector clients. In this role, you will be responsible for resolving IT issues promptly, maintaining systems, and ensuring the smooth operation of our clients' IT infrastructure.Key Responsibilities:<ul><li>Provide first and second-line technical support to clients, resolving IT issues efficiently and effectively.</li><li>Respond to support requests via phone, email, or in person, and escalate issues as necessary to ensure timely resolution.</li><li>Perform system administration tasks such as user account management, software installation, and configuration.</li><li>Troubleshoot hardware, software, and network problems, identifying root causes and implementing solutions.</li><li>Proactively monitor systems and perform routine maintenance to prevent issues and minimize downtime.</li><li>Collaborate with team members and third-party vendors to resolve complex technical issues and optimize system performance.</li><li>Document support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing.</li></ul>Requirements:<ul><li>Proven experience working in a similar role, providing technical support within the healthcare sector or a related industry.</li><li>Strong knowledge of Microsoft Windows operating systems and Office 365 applications.</li><li>Familiarity with healthcare-specific software and systems such as Electronic Health Records (EHR) and Picture Archiving and Communication Systems (PACS) is highly desirable.</li><li>Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN technologies.</li><li>Excellent problem-solving skills and the ability to diagnose and resolve technical issues independently.</li><li>Strong communication skills with the ability to interact professionally with clients and colleagues.</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.</li></ul>Why Join Us:<ul><li>Opportunity to work with cutting-edge technology and make a positive impact on the healthcare industry.</li><li>Collaborative and supportive work environment with opportunities for professional growth and development.</li><li>Chance to be part of a forward-thinking company dedicated to delivering exceptional IT solutions and services.</li></ul>Salary - £30,000 - £40,000Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC43Njg4NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support Engineer We are pleased to be partnering exclusively with a business in Swindon who are looking to recruit an IT Support Technician to join the their growing Service Desk team. You will be responsible for providing 1st and 2nd line support to all end-user queries across their core desktop technologies such as MS365, InTune, Sharepoint, Azure AD. You will also have an opportunity to specialise in a certain area of your choice - either Cyber/Information Security, Networking or Infrastructure! The role will include a blend of BAU support and project work, supporting the organisation's focus on their modernisation initiatives.Key responsibilities include: <ul><li>Manage all IT service requests through to resolution within agreed SLA</li><li>Provide 1st and 2nd line technical support either via phone, remote tooling, emails </li><li>Install and configure hardware and software </li><li>Operate and recommend continual improvements across all desktop technologies </li><li>Supporting a range of systems, software and hardware - MS365 administration, InTune, Azure AD/Entra ID, TCP/IP Concepts, OneDrive</li><li>Supporting IT governance, documentation, different security frameworks</li></ul>Skills and Experience: <ul><li>Proven experience in a Desktop Support, 2nd Line role</li><li>Ability to triage and troubleshoot a range of IT queries </li><li>Previous experience supporting IT projects </li><li>Ability to prioritise and manage end-user queries </li></ul>Salary on offer is up to £40,000 with hybrid working (3 days a week in Swindon once training is complete)Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um94eS5MYXcuNTA1ODMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support Technician Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line support and contribute to Group IT projects.Roles and Responsibilities<ul><li>Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades</li><li>Support a myriad of systems and hardware for internal and external users</li><li>Manage user requests through ITSM tool</li><li>Triage and troubleshoot all queries to resolution</li><li>Provide routine maintenance</li></ul>About You<ul><li>Proven experience working as a 2nd Line Engineer</li><li>Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory</li><li>Experience in MDM solutions - InTune, SCCM, Endpoint Manager</li><li>Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS</li><li>Outstanding customer service</li></ul>On Offer<ul><li>Salary up to £35,000 DOE</li><li>Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office)</li><li>23 days annual leave plus bank holidays</li><li>Company bonus</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um94eS5MYXcuMjY3OTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Systems & Support Engineer IT Support & Systems Engineer - Chelmsford - Circa £50k Robert Half have partnered with a fast-growing Construction Group based in Chelmsford. Due to continued growth and expansion of the businesses operations they're now looking for a broadly skilled IT Support & Systems Engineer.Reporting directly to the Head of IT and working in a small technical team you'd be involved all levels of support from 1st to 3rd Line, along with project support and migrations.Key Responsibilities<ul><li>Provide 1 st , 2 nd and 3 rd line technical support for hardware and software issues.</li><li>Be a point of escalation for support desk</li><li>Root cause analysis specialist.</li><li>Manage the timely resolution of open calls and call actions across all companies.</li><li>Take ownership of assigned incidents and manage them through to resolution.</li><li>Ensure that any technical or operational issues on a service ticket are escalated efficiently, liaising with, and managing vendors accordingly.</li><li>Proactively research ideas and concepts to source suitable technical solutions or resolve problems. * Technical and proactive involvement in various projects, from SharePoint adoption to Co-Pilot integration.</li><li>'Hands-on' approach to problem-solving; solving problems within strict SLA timeframes.</li><li>Deliver exceptional customer service and demonstrate ability and desire to go 'above and beyond' for our colleagues.</li></ul>Technical Skills (Don't worry if you don't have all the below!)<ul><li>Strong Microsoft Windows Server (2016, 2019 and 2022)</li><li>Active Directory, DNS, DHCP Administration.</li><li>O365 administration and its complimentary addons (Outlook, OneDrive, Teams, Flow, Planner, Delve, etc).</li><li>SharePoint migrations and adoption.</li><li>Printix, Mimecast, construction specific software advantageous.</li><li>SQL Server Administration and troubleshooting.</li><li>Windows 10 / 11 administration and troubleshooting, along with Windows 10 to 11 migrations.</li><li>Advanced virtualisation troubleshooting (HyperV).</li><li>Advanced Azure and Azure Virtual Desktop, ASR, AVD Imaging and Production.</li><li>Advanced firewall troubleshooting</li><li>Advanced Intune / MDM, Autopilot.</li><li>Antivirus (Microsoft Defender).</li><li>Advanced Networking skills (managed switching, VLAN's) Meraki and SonicWALL.</li><li>Microsoft certifications along with ITIL foundation accredited.</li></ul> Location - Chelmsford Budget - £45-53k + Discretionary Bonus & BenefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi45NzUyNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Service Desk Engineer Robert Half are working with a growing global corporate who are looking for a Service Desk Engineer on a permanent basis as they look to enhance their IT Operations function. Responsibilities:<ul><li>Responsible for providing support for all IT services in line with agreed Service Level Agreements</li><li>Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels</li><li>Provide desk-side support to all employees in the Support Operations Centre</li><li>Ensuring all tickets are logged and data captured in full and correctly</li></ul>Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers<ul><li>Create a positive impression of the Service Desk by building a rapport with customers, focussing on business needs and delivering best possible customer service</li></ul>Experience/skills:<ul><li>Knowledge of MS Client operating systems</li><li>Knowledge of ticket management</li><li>Software licensing</li><li>Hardware management</li><li>Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies.</li><li>Exposure to remote support software</li><li>Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint</li></ul> Salary/Package:<ul><li>£27,000 - £29,000 basic salary</li><li>Annual bonus scheme </li><li>Progression pathways on offer into leadership or infrastructure teams </li><li>Hybrid working on offer post-probation (2-3 days on site)</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjQwNDIyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

HR Advisor Robert Half are delighted to be exclusively partnering with Mypinpad, in supporting with the hire of an HR Advisor to join the team. This is a permanent, fully remote role, working 30 hours per week, with the ability to travel to Cardiff/Bath every 6-8 weeks. The CompanyMypinpad is a UK-headquartered B2B SaaS business with customers and employees in over 20 countries. Mypinpad strives to be the solution of choice for money on the move, making mobile transactions safe, easy and enjoyable. Its certified and patented technology is built on cloud-based open systems designed to be bank-grade secure and ready to scale, providing customers with the tools to grow and futureproof their business. By working together with partners, Mypinpad aims to drive financial inclusion for the benefit of millions globally.The RoleWe are looking for a proactive and experienced HR professional, to support the HR Director in the position of HR Advisor. With circa 60 employees globally, as HR Advisor you will offer support and guidance on a range of HR related matters, as a first point of contact. Additionally, you will oversee HR administration, guiding and developing the Group Administrator, and managing an effective and efficient process.This role will suit someone who is organised and detail focused and demonstrates a strong commercial understanding.Responsibilities <ul><li>Provide generalist HR support across the business, facilitating effective working relationships with global colleagues</li><li>Working with the Group Administrator, take ownership of the full Employee Lifecycle, ensuring positive and effective end to end process</li><li>Employee Relations - develop ER knowledge, support on any ER issues, collaborating with the Head of HR to resolve any issues</li><li>Development of Policies and Compliance - keeping up to date with any changes in employment legislating, making sure company policy is up to date & compliant</li><li>Optimising HR reporting and systems, providing insights on key metrics</li><li>Support and implement initiatives to enhance employee engagement</li><li>Support with Learning and Development, identifying training needs and coordinating development sessions</li><li>Support with recruitment, working with line management to understand needs, identify relevant talent, and assist with interview process</li></ul>Person Specification<ul><li>Proven experience in a similar HR role</li><li>CIPD qualified</li><li>Strong knowledge of employment legislation and HR best practice</li><li>Demonstrable experience of managing HR projects</li><li>Works in a flexible and adaptable manner</li><li>Experience working in a remote first role</li><li>Excellent communication skills, able to build effective working relationships in a remote capacity</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMjk4NTEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

HR Advisor Robert Half are delighted to be exclusively partnering with Mypinpad, in supporting with the hire of an HR Advisor to join the team. This is a permanent, fully remote role, although the desired candidate with be based in the South West, with the ability to travel to Cardiff/Bath every 6-8 weeks. The CompanyMypinpad is a UK-headquartered B2B SaaS business with customers and employees in over 20 countries. Mypinpad strives to be the solution of choice for money on the move, making mobile transactions safe, easy and enjoyable. Its certified and patented technology is built on cloud-based open systems designed to be bank-grade secure and ready to scale, providing customers with the tools to grow and futureproof their business. By working together with partners, Mypinpad aims to drive financial inclusion for the benefit of millions globally.The RoleWe are looking for a proactive and experienced HR professional, to support the HR Director in the position of HR Advisor. With circa 60 employees globally, as HR Advisor you will offer support and guidance on a range of HR related matters, as a first point of contact. Additionally, you will oversee HR administration, guiding and developing the Group Administrator, and managing an effective and efficient process.This role will suit someone who is organised and detail focused and demonstrates a strong commercial understanding.Responsibilities <ul><li>Provide generalist HR support across the business, facilitating effective working relationships with global colleagues</li><li>Working with the Group Administrator, take ownership of the full Employee Lifecycle, ensuring positive and effective end to end process</li><li>Employee Relations - develop ER knowledge, support on any ER issues, collaborating with the Head of HR to resolve any issues</li><li>Development of Policies and Compliance - keeping up to date with any changes in employment legislating, making sure company policy is up to date & compliant</li><li>Optimising HR reporting and systems, providing insights on key metrics</li><li>Support and implement initiatives to enhance employee engagement</li><li>Support with Learning and Development, identifying training needs and coordinating development sessions</li><li>Support with recruitment, working with line management to understand needs, identify relevant talent, and assist with interview process</li></ul>Person Specification<ul><li>Proven experience in a similar HR role</li><li>CIPD qualified</li><li>Strong knowledge of employment legislation and HR best practice</li><li>Demonstrable experience of managing HR projects</li><li>Works in a flexible and adaptable manner</li><li>Experience working in a remote first role</li><li>Excellent communication skills, able to build effective working relationships in a remote capacity</li></ul> What's on Offer<ul><li>Salary up to £40,000 DOE</li><li>25 days holiday</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMTMwMDkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Technical Support Specialist Technical Support SpecialistWe are software solutions providers developing applications that enhance call and contact centre offerings for the Cisco© BroadSoft© platform. We have been developing and innovating our own UC and call centre apps, undertaking custom development, since 2006.We develop flagship Unity applications for BroadSoft. These are modular software applications, all able to work collectively with full omnichannel capability.Our software products are built for SMBs (small to medium businesses), with an ethos that puts genuine human connection and intuitive, feature rich, yet accessible applications at the forefront of our design decisions.We are incredibly proud to be an international company, with clients all over the world. Our HQ is in London, United Kingdom. Whilst our development office is located in Kerala, India.We are committed to the growth of both our products and clients, always evolving our knowledge and software to ensure the best out of a call or contact centre.Responsibilities<ul><li>Triage and manage incoming tickets that have been escalated beyond the Tier 1 support teams.</li></ul><ul><li>Manage expectations for customers and adherence to SLAs whilst keeping them informed of progress.</li></ul><ul><li>Contact end-user customers to visualise and understand issues for accurate diagnosis.</li></ul>Desirable<ul><li>Experience working in a Cisco BroadSoft-focused environment, either with a Service</li></ul>Provider, Reseller or BroadSoft ecosystem vendor, in a technical support role.<ul><li>A good understanding of the Cisco BroadSoft feature set, including UC and ACD call centre features.</li></ul>Required<ul><li>2 years of proven troubleshooting experience in a technical support role.</li></ul><ul><li>Experience working with a ticket system and managing multiple priorities with minimum supervision.</li></ul><ul><li>Basic working knowledge of Networking, Servers, Windows, Cloud technologies and VoIP.</li></ul><ul><li>Having some familiarity with command line shells like Command Prompt in Windows.</li></ul><ul><li>Basic knowledge of XML.</li></ul><ul><li>Liaising with customers and arranging screen shares using various remote desktop applications for troubleshooting.</li></ul><ul><li>Creating and providing instructions for users and administrators on using our software.</li></ul><ul><li>Keeping an updated and detailed record of all support calls through a ticketing system.</li></ul><ul><li>The ability to work one-on-one with clients as well as with internal and external support teams to estimate and resolve issues.</li></ul><ul><li>Good customer-facing and communication skills and clarity, both on customer calls and written ticket updates.</li></ul><ul><li>Ability and enthusiasm to learn quickly on the job.</li></ul>Salary £30,000 - £40,000 including benefits and flexible workingRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4yNDYwOC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support Engineer Service Desk Support / 2nd Line / Contract / DerbyAn urgent requirement for an IT support Engineer has become available with an organisation based in Derby.This will be an initial 3 months (view to extend or go permanent) and will require someone on-site for at least 3 days per week.Responsibilities:<ul><li>Responsible for providing support for all IT services in line with agreed Service Level Agreements</li><li>Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels</li><li>Provide desk-side support to all employees in the Support Operations Centre</li><li>Ensuring all tickets are logged and data captured in full and correctly</li></ul>Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers<ul><li>Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service</li></ul>This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately.Please apply with your CV via the link below or email me (Joss. Escott @ Roberthalf. co. uk)Service Desk Support / 2nd Line / Contract / DerbyRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuODUzOTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Mac Support Engineer Robert Half is currently engaging with a creative agency that is looking to recruit a contract Mac support engineer for an initial 3-6 month period with a view to going permanent.Role:<ul><li>Provide technical support and troubleshooting assistance to clients using Mac devices.</li><li>Install, configure, and maintain Mac operating systems and software applications.</li><li>Diagnose and resolve hardware and software issues on Mac devices.</li><li>Set up, configure and deploy Mac devices, including peripherals and network connections.</li><li>Collaborate with clients to understand their IT requirements and provide tailored solutions.</li><li>Document support activities, including resolutions and recommendations, for future reference.</li><li>Stay updated on the latest Mac operating systems, software applications, and technologies.</li><li>Assist in the development and implementation of IT policies and procedures related to Mac support.</li></ul> Responsibilities:<ul><li>3+ years experience as a Mac Support Engineer</li><li>In-depth knowledge of Mac operating systems, including macOS and iOS.</li><li>Proficiency in troubleshooting hardware and software issues on Mac devices.</li><li>Experience with Mac deployment and management tools, such as Jamf Pro.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with clients.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work independently and prioritise tasks in a fast-paced environment.</li><li>Relevant certifications, such as Apple Certified Support Professional (ACSP), are a plus.</li></ul>Company:<ul><li>3-6 month contract with a potential to go permanent</li><li>Hybrid working Central London </li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuODY2MzEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support Engineer Service Desk Support / 2nd Line / Contract / MelkshamAn urgent requirement for an IT support Engineer has become available with an organisation based in Melksham.This will be an initial 3 months (view to extend or go permanent) and will require someone on-site for at least 3 days per week.Responsibilities:<ul><li>Responsible for providing support for all IT services in line with agreed Service Level Agreements</li><li>Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels</li><li>Provide desk-side support to all employees in the Support Operations Centre</li><li>Ensuring all tickets are logged and data captured in full and correctly</li></ul>Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers<ul><li>Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service</li></ul>This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately.Please apply with your CV via the link below or email me (Joss. Escott @ Roberthalf. co. uk)Service Desk Support / 2nd Line / Contract / MelkshamRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNzcyNjQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support Engineer Service Desk Support / 1st, 2nd Line / Contract / WarringtonAn urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington. This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week. Responsibilities:<ul><li>Responsible for providing support for all IT services in line with agreed Service Level Agreements</li><li>Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels</li><li>Provide desk-side support to all employees in the Support Operations Centre</li><li>Ensuring all tickets are logged and data captured in full and correctly</li></ul>Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers<ul><li>Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service</li></ul>This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately.Please apply with your CV via the link below or email me (Joss. Escott @ Roberthalf. co. uk)Service Desk Support / 1st, 2nd Line / Contract / Warrington Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNzI1NjEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Tech Support - Call Centre Agent Tech Support Call Centre Agent / ContractAre you tech-savvy and passionate about providing top-notch customer service? We have an exciting opportunity for you to join a dynamic team with an international Digital Services companyPosition: Tech Support Call Centre Agent Location: Coleshill - Hybrid working Working Hours: 8:00 AM - 5:00 PMKey Responsibilities: * Answering 10-20 calls daily from our valued customers in the UK. * Troubleshoot and resolve issues related to digital payment services (Training provided) * Familiarity with reading vending machine diagrams/schematics to understand and assist with cabling and resolve loose connections (Training provided).Technical Skills: * Experience with Salesforce, with a focus on Lightning (Nice to have). * Familiarity with phone systems, particularly the transition to Vonage.How to Apply: If you are ready to take your tech support career to the next level, apply now! Send your resume and cover letter to Joss. Escott@ Roberthalf. co. ukTech Support Call Centre Agent / Contract Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuNDk4MzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

IT Support The CompanyMy client are a publishing and retail business with offices in London Bridge who specialise in comics. Organic growth sees them recruiting for a IT Support specialist to join their team The RoleKey Responsibilities<ul><li>Serve as the primary contact for all IT support inquiries, providing comprehensive support across the company.</li><li>Configure and install hardware and software for business operations, including PCs, Macs, printers, mobile devices (iPads/iPhones), point-of-sale systems, Avast antivirus, and Adobe Creative Cloud.</li><li>Oversee the management of Google Workspace.</li><li>Assist in the implementation of new technologies.</li><li>Adhere to procedures for onboarding and offboarding employees.</li><li>Maintain an up-to-date help desk.</li><li>Document IT solutions and log them in the IT Knowledge Base.</li><li>Conduct regular stock checks and manage ordering.</li><li>Own tasks from initiation to completion, ensuring timely resolution.</li></ul> Your ProfileTo apply for this role you will have 1-2 years experience in an IT support function. You will be keen to learn and have a proactive approach to developing your career. You will be a hard worker and will possess excellent communication skills as you will be working with colleagues at all levels as well as customers. This role requires you to be in the office 5 days a week as your primary role is to support the office. Salary & Benefits£27,000 - £30,000 + discount on their productsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/SmVybWFpbmUuTHluY2guMTEyMTQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Desktop Support Company DescriptionWe foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner.Job Description Summary We seek a London-based End User Technology Analyst to join our EMEA End User Technology Team in Global Technology & Operations (GTO). Role Description The End User Technology Analyst is a key role for our firm providing the delivery and support of end user and workspace technology to our staff across EMEA offices. The successful candidate will be expected to build strong relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client-facing role which will have daily interaction with business and technology staff, including executive management. Key job responsibilities include, but are not limited to <ul><li>Act as a partner, trusted advisor and relationship manager for our business users, serving as the face of enterprise technology. This is business unit and/or location aligned and partners with the global technology management. </li><li>Partner with product management, engineering teams, and business aligned technology teams, providing feedback on products and services and engaging when new solutions are requested. </li><li>Manage customer expectations and client experience in relation to consumption of enterprise technology by levering quantitative metrics, soliciting and analyzing client feedback, with the goal of providing superior service across our technology product offerings. </li><li>End-user technology subject matter expert, understanding the product portfolio and how to support them. </li><li>Ownership of all incident tickets and service requests for the business and/or location the candidate is aligned too. This includes the logging, review and escalation of incident tickets and problems, updating of knowledge articles, and facilitation across technology teams. </li><li>Drive product training and adoption efforts; conduct end-user training, new hire training, host Tech Bar. </li><li>Overall owner of the new hire experience (setup, applications, on-boarding, training, etc.). </li><li>Leads planning and buildouts of workplace technology for new offices, as well as regular move, add and change activities. </li><li>Owns hardware procurement, disposal and asset management, including the regional equipment loaner programs. </li></ul>What makes this role unique or interesting? The successful candidate will be business-aligned and will have the opportunity to interact with all aspects of the business and technology. They will gain a thorough understanding of how technology impacts our business and contribute to the products and services that improve the business experience. The technology organization is highly collaborative and end user technologists are empowered and encouraged to be involved in discussions with engineers and application owners to work together on technology solutions. Qualifications, Experience, Education <ul><li>Bachelor's degree preferred. </li><li>5 years related experience is preferred. </li><li>Proven track record of supporting demanding and high energy users. </li></ul>Skills <ul><li>Strong interpersonal and communication skills. </li><li>Strong business and technical writing skills. </li><li>Demonstration of strong verbal and written communications skills in a corporate environment. </li><li>Strong presence and presentation skills. </li><li>Strong executive presence and high energy. </li></ul>Special Knowledge<ul><li>Strong understanding of IT Service Management practices, experience in using ITSM programs and the use of ServiceNow. </li><li>Excellent troubleshooting, technical & creative problem-solving and analytical ability. </li><li>Knowledge of Windows capabilities e.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares. </li><li>Strong knowledge of Windows 10 and 11 operating systems. </li><li>Strong knowledge of Apple and Android mobile devices. </li><li>Knowledge of Microsoft Active Directory and Active Roles interface. </li><li>Knowledge of Cisco desktop phones and features. </li></ul>Salary £55,000 - £65,000 including bonus and benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4zNjczNC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">