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58 results for Application Manager

Network Engineer <p><strong>Compnay Profile</strong></p><p>Our client is a global technology startup that builds cloud robotics solutions with offices in Japan, Switzerland and India and aims at building low cost, lightweight autonomous mobile robots with high-level intelligence distributed in the cloud, enabling such robots to offload some of their heavy computation and seamlessly learn and share experiences with one another.</p><p><strong>The role</strong></p><ul><li>ASRS network design and implementation</li><li>Coordination with customers, vendor management, construction planning and supervision</li><li>Technical support for L1/L2 after implementation</li><li>Implementation of monitoring to maintain stable operations</li></ul><p><strong>Your skills</strong></p><ul><li>2.4GHz/5GHZ wireless network design and implementation</li><li>Firewall design and implementation</li><li>Understand the basic operation of Linux/Unix OS.</li><li>Understand the basic operation of Cisco OS.</li><li>Must have debugging skills using Wireshark, nc, etc.</li><li>Familiarity with Cisco/Linux networking, routing concepts, DNS, DHCP, etc.</li><li>Must have the ability to perform hands-on techniques, proofs of concept, and demonstrations.</li></ul><p><strong>Location</strong></p><p>Tokyo 23 wards</p><p><strong>Salary</strong></p><p>8M - 11M JPY</p><p><strong>Selling Points</strong></p><ul><li>Receive a salary package commensurate with your expertise.</li><li>Contribute to breakthrough advances in robotics technology in a state-of-the-art work environment.</li><li>Collaborate with a team of highly skilled engineers to foster innovation and creativity.</li><li>Multinational work culture values diversity, allowing you to gain a variety of perspectives.</li><li>Flexible work arrangements tailored to individual needs while promoting work-life balance.</li></ul><p>Reference Number: 06940-0012937281</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/S2hhbmcuTGUuMDg4MjMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif"> Enterprise Network Engineer <p><strong>Company Profile</strong></p><p>Our partner company is one of the biggest player in financial services located in Tokyo.</p><p>They are renowned for their good working conditions and flexible working arrangements.</p><p><strong>The Role</strong></p><p>We are searching for a proficient Technical Lead specializing in various network technologies with a strong emphasis on engineering and operations. The person needs to manage and deliver Network projects within proposed budget and timelines.</p><ul><li>Design and implement network infrastructure in Japan data centres</li><li>Act as a liaison between cross-functional teams, providing technical expertise and guidance for successful onboarding of applications and integration of network solutions</li><li>Oversee the daily operations of the network infrastructure, ensuring seamless functionality, stability, and performance.</li><li>Provide 2nd / 3rd level network operational support</li><li>Ensure global standard and best practices are implemented in all network infrastructure</li><li>Ensure technical documentation are properly maintained</li><li>Support and administrate the firewall environment in line with IT security policy</li><li>Provide consultations and operational support to business and IT units</li><li>Manage and implement global / regional / local network initiatives as part of the global network team</li><li>Conduct thorough analysis, monitoring, and capacity planning to maintain optimal performance and resource utilization.</li><li>Drive automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention</li></ul><p><strong>Your Skills </strong></p><p>Mandatory experience:</p><ul><li>Bachelor or Master degree in a Computer Science, Telecommunications, or a related technical field</li><li>Extended experience (5+ years) in technical and network engineering / operation experience in large enterprise environment</li><li>In-depth knowledge on network technology (TCP/IP, WAN/MAN/LAN technologies, routing protocols, HTTP/HTTPS, VPN, QoS, multicast), security principles, and troubleshooting methodologies</li><li>Global / regional project implementation experience</li><li>Working knowledge in Cisco network (CCIE preferred)</li><li>Excellent communication and collaboration skills, with the ability to effectively engage and influence cross-functional teams.</li><li>Demonstrate an ability to work well as part of a global team, and on their own when required.</li><li>Bilingual of Japanese and English</li></ul><p> Welcome experience:</p><ul><li>Fortinet firewalls, F5 load balancers, Zscaler Cloud-based Proxy Services, wireless network technology, Cisco ISE, Cisco FirePower VPN, network management tools (HPNA, Sevone, SMARTS, Wireshark, etc)</li><li>Knowledge and experience of cloud infrastructure (AWS, Azure) is highly desirable</li><li>Proficiency in scripting and automation tools (e.g. Terraform) to streamline operational tasks and improve efficiency is highly desirable</li></ul><p><strong>Location </strong></p><p>Tokyo 23 wards</p><p><strong>Salary</strong></p><p><strong>11M - 16M JPY</strong></p><p><strong>Selling points</strong></p><ul><li>Full-time employment</li><li>Hybrid work style (80% WFH, 20% in office)</li><li>Flexible working hours (no core time)</li><li>Office is within 5 min walk from closest station</li><li>Their IT team is quite international and they treat each other as IT professionals with no hierarchy</li><li>Strong established global company with strong asset, which leads to more freedom to invest and promote innovation</li><li>Internal career progression to become leader with options to transfer internationally</li></ul><p>Reference Number: 06940-0012941752</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/S2hhbmcuTGUuODg1MzUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif"> VP of InsurTech <p><strong>Company Profile</strong></p><p>Renowned accelerator and venture capital firm with a big global presence.</p><p><strong>The Role</strong></p><ul><li>Develop and implement growth strategies for the Fintech/Insurtech vertical, fostering partnerships and ensuring success.</li><li>Plan and execute tailored sessions and activities for startups and stakeholders in the accelerator program.</li><li>Cultivate and manage strong relationships with corporate clients, overseeing contract renewals and onboarding efforts.</li><li>Forge connections with media, incubators, investors, and other strategic partners to expand the ecosystem.</li><li>Manage outreach to mentors and advisors involved in the accelerator program.</li><li>Oversee logistics for Fintech/Insurtech-related events.</li><li>Plan and execute marketing campaigns and outreach activities to promote the program.</li><li>Take charge of improving accelerator program operations, including team development, process optimization, and introducing new tools for efficiency.</li></ul><p><strong>Your Skills </strong></p><ul><li>Native Japanese speaker and business-level proficiency in English.</li><li>Bachelor's degree or higher in Business Administration or Finance preferred.</li><li>Over 5 years of successful experience in consulting or strategic account management within the Financial Services Industry (FSI).</li><li>Proven expertise in startups, open innovation, and new business creation, with a keen understanding of industry trends.</li><li>Dedicated to catalyzing impactful change within leading Japanese corporations.</li><li>Exceptional communication skills to engage effectively with stakeholders across all levels.</li><li>Strong analytical prowess and problem-solving abilities to tackle complex challenges innovatively.</li><li>Enthusiastic about contributing to the innovation ecosystem and proactively initiating initiatives for societal benefit.</li><li>Demonstrated capacity to handle multiple high-profile projects simultaneously, ensuring meticulous attention to detail and top-quality execution.</li></ul><p><strong>Location </strong></p><p>Tokyo 23 Wards</p><p><strong>Salary</strong></p><p><strong>12M - 16M JPY</strong></p><p><strong>Selling points</strong></p><ul><li>Great culture around teamwork and intellectual curiosity within a diverse employee.</li><li>Access to an international network and an entrepreneurial culture.</li><li>Opportunity to build relationships and initiatives with MNCs and startups, ensuring career growth and support from a dedicated team.</li></ul><p> Reference Number: 06940-0012957098</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuOTg5OTkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif"> BtoB Marketing Specialist <p><strong>Company Profile</strong></p><p>Our client, a leading player in the tech industry, is seeking a dynamic Marketing Specialist to join their innovative team in Tokyo. With a focus on cutting-edge security solutions, they're at the forefront of a rapidly growing niche within the industry. Backed by substantial investment from a multinational giant, our client offers the perfect blend of startup agility and robust resources. This is an exciting opportunity to work alongside young executives in their early 30s, shaping the future of security technology. This position is great for young and motivated professional who will to learn and thrive in a sector with immense growth potential.</p><p><strong>The Role</strong></p><ul><li>Gain experience in setting up a marketing organization from scratch.</li><li>In an organization without a marketer, you can commit from strategy design/organizational launch.</li><li>Because we have a small number of people, each person has a wide range of discretion, so we are not limited to specific channels, and are entrusted with everything from cultivating new channels to formulating new measures.</li><li>Able to carry out work with discretion from upstream in an environment where direct discussions with management members are possible.</li><li>All information is open for internal use, such as company-wide PL and all KPIs/CPAs from leads/business negotiations/proposals/contracts, allowing for flat discussions from the same perspective as board members.</li><li>Since this is the start-up phase, it is necessary to proceed while communicating closely with the CEO who is in charge of the business and the CTO who is the product owner, so you can be involved in discussions about business expansion from the upstream.</li></ul><p><strong>Your Skills</strong></p><ul><li>Those who have experience in marketing BtoB SaaS business at a business company or support company.</li></ul><p><span style="text-decoration-line: underline;">Nice to Have</span></p><ul><li>Work experience in a startup</li><li>Project management experience</li><li>Experience in digital marketing such as web advertising and LPO.</li><li>Experience in offline marketing such as exhibitions, seminars, conferences, etc.</li><li>Experience in planning lead nurturing measures and operations using MA/CRM.</li><li>Those who want to be involved in creating a 0→1 phase business</li><li>Those who enjoy building a business from scratch in a situation where there is no fixed method.</li><li>Individuals who can actively acquire domain knowledge and are highly motivated to learn.</li></ul><p><strong>Location</strong></p><p>Tokyo 23 wards</p><p><strong>Salary</strong></p><p>5M - 8M JPY</p><p><strong>Selling Points</strong></p><ul><li>Heavily invested company with strong budget but still maintaining startup culture and approach</li><li>First member of marketing team with huge changes of building up a strong legacy</li></ul><p>Reference Number: 06940-0012957154</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/ZmFiaW8uZ2FtZWxsaS4xODA1OS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif"> Sr. Strategic Partnerships - Payments <p><strong>Company Profile </strong></p><ul><li><div class="-Ve-571"> </div>The client is a prominent provider of payment solutions in Japan.</li><li>Although established in Japan, there is a good mix of international talents in the company.</li><li>Compared to other international providers, this company's product is greatly catered to the Japanese market</li></ul><p><strong>The role</strong></p><p>In this role, you will be tasked with developing and implementing both long-term and short-term partnership strategies for the company. Such as identifying new partnership opportunities, devising ways to reduce costs, enhancing merchant onboarding processes, and fostering relationships with card acquirers and non-card payment providers.</p><ul><li>Identify and capitalize on partnership opportunities.</li><li>Formulate comprehensive strategies to achieve partnership goals.</li><li>Document strategies clearly in English for presentation and internal alignment.</li><li>Present strategies to internal leadership for feedback and approval.</li><li>Effectively communicate with internal stakeholders and share updates in a timely manner.</li><li>Conduct negotiations with partner companies, including executive-level discussions.</li><li>Facilitate discussions to achieve mutually beneficial agreements.</li><li>Execute partnership strategies efficiently and within designated timelines.</li><li>Collaborate closely with internal teams and external partners to implement plans successfully.</li></ul><p><strong>Your skills<br /></strong></p><ul><li>5+ years of experience in partnership management within Credit Card firms.</li><li>Familiarity with current trends in the payments market, both domestically and internationally.</li><li>Deep understanding of merchant perspectives and operational requirements.</li><li>Proven track record of delivering new business through external partnerships.</li><li>Strong negotiation and communication skills, capable of engaging diverse stakeholders.</li><li>Fluent Japanese &amp; Business level English</li></ul><p><strong>Location</strong></p><p>Tokyo 23 wards</p><p><strong>Salary</strong></p><p>16M - 20M JPY</p><p><strong>Selling Points</strong></p><ul><li>Global work environment &amp; flat company culture.</li><li>Work with top mid to large sized clients providing a leading payments software highly catered for the Japanese market.</li></ul><p>Reference Number: 06940-0012953961</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuODc4ODkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif"> Implementation Consultant - Accounting DX <p><strong>Company Profile</strong></p><ul><li>The client offers an AI-powered solution to dramatically cut down human errors and time spent in the predominantly manual accounting realm, enhancing efficiency.</li><li>The company has been growing rapidly and is looking to hire new members in their delivery team to further assist in on-boarding new clients.</li></ul><p><strong>The Role</strong></p><ul><li>Serve as the primary POC with clients, conducting onboarding to adaptation related projects.</li><li>Understand precisely what challenges customers want to solve and drive projects forward in collaboration with stakeholders towards smooth implementation and stable operation.</li><li>Work with development and sales teams to resolve various technical issues that arise until stable operation is achieved.</li><li>Increase service utilization through continuous activities post-implementation.</li><li>Contribute to business efficiency by accompanying customers and aim for business goals through continued usage and increased processing volume.</li></ul><p><strong>Your Skills</strong></p><ul><li>Able to communicate in both business and development aspects.</li><li>Experience in implementation consulting and project management for system introduction or renewal.</li><li>Technical knowledge regarding web service provisioning and networking in cloud environments.</li><li>Experience using REST APIs.</li><li>Experience in system requirements definition and basic design.</li><li>Prior experience in ERP software related to accounting is a huge plus.</li><li>Native Japanese, English is not needed.</li></ul><p><strong>Location</strong></p><p>Tokyo 23 wards</p><p><strong>Salary</strong></p><p>8M - 11M JPY</p><p><strong>Selling Points</strong></p><ul><li>Join a fast-growing company and revolutionize the predominantly manual accounting world in Japan.</li><li>Ability to be involved in the growth of innovative AI solutions originating from Japan.</li></ul><p>Reference Number: 06940-0012958181</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuMjI2NjYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif"> Head of Data <p><strong>Company Profile</strong></p><p>A leading AI company in Tokyo</p><p><strong>The Role</strong></p><ul><li>You will be responsible for developing and implementing data-driven strategies to drive business growth and optimize operations.</li><li>You will develop roadmap to leverage their data assets effectively, enabling them to derive actionable insights, foster innovation, and achieve strategic objectives.</li><li>You will adopt a customer-centric approach to data strategy, where the ultimate goal is to enhance the customer experience and drive customer satisfaction and loyalty.</li></ul><p><strong>Your Skills </strong></p><ul><li>5+ years of professional experience in data solutions, especially in big data</li><li>Technical Skills: Experience in BI tools, such as SQL, Tableau, etc.</li><li>Language: Business Japanese and Business English</li></ul><p><strong>Location </strong></p><p>Tokyo 23 wards</p><p><strong>Salary</strong></p><p>15M JPY - 20M JPY</p><p><strong>Selling points</strong></p><ul><li>Strong work autonomy: Flexibility to path the way for Data Solutions, take ownership of your work.</li><li>International Environment: Collaborate with a diverse team, and have the opportunity to work with global teams.</li><li>Strong leaders as peers: Collaborate with other leaders coming from big companies.</li></ul><p>Reference Number: 06940-0012925053</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.jp/ja/privacy-statement">https://www.roberthalf.jp/ja/privacy-statement</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/SmFjcXVlbGluZS5MZWUuNTk4NDkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif"> Senior Technical Support <p><strong>Company Profile</strong></p><p>The client is a fintech company in Tokyo. They provide leading payment solutions to clients across the globe and help them to expand the business beyond border.</p><p><strong>The Role</strong></p><ul><li>Troubleshoot customer issues, and provide solution or technical context to the Customer Success team within our set SLAs and SLOs</li><li>Triage and escalate issues as required to the product and engineering teams</li><li>Be an expert on our platform and products, supporting colleagues and customers with your knowledge</li><li>Contribute to our knowledge base for internal and external use</li><li>Oversee our incident process and organize incident response</li><li>Act as our customer's champion, tracking product feedback from customers and relaying it to the product and engineering teams</li><li>Identify and implement improvements to our support processes and structure</li><li>Report on and help maintain key support metrics (SLA, Ticket Data)</li><li>Provide guidance and training to team members</li></ul><p><strong>Your Skills </strong></p><ul><li>Excellent problem-solving skills: creative, logical thinking with an attention to detail</li><li>Someone who can look more deeply into a problem, gather evidence, workarounds.</li><li>Someone who has managed similar bugs and issues; process driven and process improvements, etc.</li><li>Strong understanding of SQL</li><li>Experience with log monitoring and analysis services like DataDog</li><li>Some programming experience (any languages) so they can dive into the source-code A lot of the issues will require checking the source-code directly</li><li>Effective English communication skills, both written and spoken</li><li>Strong customer service acumen</li><li>Ability to effectively prioritize and manage multiple-tasks</li><li>Demonstrated experience providing software support and managing incidents</li><li>Demonstrates strong self-management skills, requiring minimal supervision, and actively seeks out tasks to fulfill</li></ul><p><strong>Location </strong></p><p>Tokyo 23 Wards</p><p><strong>Salary</strong></p><p><strong>6M - 10M JPY</strong></p><p><strong>Selling points</strong></p><ul><li>We embrace remote work while also offering office space for those who prefer in-person collaboration</li><li>10 days regular vacation, an additional 5 days summer and 5 days winter vacation</li><li>Paid birthday holiday</li><li>Budget for self-learning allowance, to ensure our employees' skills remain current</li><li>Language training for Japanese</li></ul><p>Reference Number: 06940-0012963627</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/TmFuY3kuWXVhbi42ODQ2OS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
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