11 results for Head Of Customer Success Customer Success Director

(Senior) Customer Success Manager Company Profile<ul><li>Our client is a B2B SaaS start-up in the MarTech space powered by the latest AI and Automation technologies. The company is experiencing impressive growth, ca. 30%/50%+ YoY growth in revenue and employee headcount respectively and with several customers onboarding in Japan they are now seeking an experienced Customer Success Manager.</li></ul>The Role<ul><li>Take on all aspects of Customer Success in Japan including onboarding, renewal/churn and expansion (upselling)</li><li>Act as the first point of contact for the largest and most strategic enterprise customers in Japan</li><li>Consult and problem solve product specific challenges as well as guiding the clients to transformation their digital marketing function</li><li>Collect customer feedback and drive product improvements with engineering and product teams</li><li>Become an expert on their products and the field they're on a mission to transform i.e. CX and Marketing Technologies</li></ul>Your Skills<ul><li>Minimum of 4 years' experience as a Customer Success Manager in a B2B Tech company</li><li>Experience working with different departments (preferably experience working with marketing dept.) and industries at all levels of an organization</li><li>Excellent organizational and project management skills</li><li>Preferably prior experience in enterprise sales or marketing</li><li>Japanese (Native) / English (Business level)</li><li>Passion for new technologies in the MarTech, CX and AI domain</li></ul>Selling points<ul><li>Join as the 1st Customer Success Manager in Japan</li><li>Opportunity to have a big impact on the Japan business and its customers</li><li>Amazing learning opportunity in the field of MarTech</li></ul>Location<ul><li>Tokyo 23 Wards</li></ul>Salary<ul><li>10,000,000 yen - 11,000,000 yen</li></ul>Reference number: 06940-0012832542By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.jp/ja/privacy-statement">https://www.roberthalf.jp/ja/privacy-statement</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNTQyNDUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Customer Success Manager - FinTech (Associate Level) Company Profile<ul><li>The client is a prominent provider of payment solutions in Japan.</li><li>Although established in Japan, there is a good mix of international talents in the company.</li><li>Compared to other international providers, this company's product is greatly catered to the Japanese market.</li></ul>The Role<ul><li>Cultivate strong customer relationships, acting as a trusted advisor and advocate.</li><li>Understand customers' business objectives, offering guidance on leveraging our products and services.</li><li>Collect and analyze customer input to identify potential challenges and propose improvements.</li><li>Collaborate with internal teams to implement customer success programs.</li><li>Conduct check-ins and business reviews, identifying upselling or cross-selling opportunities.</li><li>Provide training to optimize customer use of our products, leveraging data.</li><li>Monitor and analyze customer usage data to identify trends and patterns.</li></ul>Your Skills<ul><li>3-5 years of prior customer success / customer support experience.</li><li>Previous tenure within the financial services or IT sector.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and critical-thinking abilities.</li><li>Ability to manage multiple customer accounts while ensuring high satisfaction.</li><li>Experience with customer success software or CRM tools is a plus.</li><li>Ability to thrive in a dynamic and fast-paced environment.</li><li>Fluent Japanese & Business level English</li></ul>LocationTokyo 23 wardsSalary6M - 8M JPYSelling Points<ul><li>Global work environment & flat company culture.</li><li>Work with top mid to large sized clients providing a leading payments software highly catered for the Japanese market.</li></ul>Reference Number: 06940-0012926204By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.jp/ja/privacy-statement">https://www.roberthalf.jp/ja/privacy-statement</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuMjc1NTMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Senior CSM- SaaS vendor (Manufacturing DX) Company ProfileA world leading provider of software solutions for PLM/IoT etc. Enable manufacturers to optimize their product development, production, and maintenance processes, thereby enhancing their competitiveness in the global market.The RoleWe are seeking an experienced Customer Success Manager to collaborate with our corporate clients to enhance business value using our cloud platform. You will play a crucial role in providing customers with best practices to swiftly realize the value of our solutions.<ul><li>Engage with customers to ensure positive outcomes</li><li>Work with sales on new opportunities to identify the customer success plan. Renewal and upsell measured by gross revenue within your portfolio</li><li>Product Adoption measured by product usage within your portfolio</li><li>Be an expert on best practices in change management</li><li>Be a Challenger to our customers to stay focused on delivering business value</li><li>Determine how to define, drive, and demonstrate the value (ROI) delivered</li><li>Lead cross functionally to drive customer success</li></ul>Your Skills<ul><li>Fluent in Japanese, Business English (report to overseas)</li><li>Minimum of 8+ years in a customer facing role, B2B</li><li>Experience in Customer Success preferable. Experience in Pre-Sales, Consulting and/or Project Management required.</li><li>5+ years' experience with Industrial Automation and Manufacturing Software SaaS solutions, with a strong IT/OT technology background.</li><li>An excellent understanding of Cloud/ SaaS technology, digital transformation, the ability to explain how technology drives business value.</li><li>Highly organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners)</li><li>Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers.</li></ul>Better to have:<ul><li>Previous experience supporting Automotive/Manufacturing customers.</li><li>Ability to map the customer's business processes to product capability.</li></ul>LocationTokyo 23 wardsSalary12M - 18M JPYSelling Points<ul><li>Hiring for expanding the team due to business growth.</li><li>Multinational team culture, work closely with overseas.</li><li>High reputation brand and supportive team member.</li><li>Flexible remote working arrangement: 37.5 hours per week with no set core hours.</li></ul>Reference Number: 06940-0012946569 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNjA2NTMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Country Manager [Web/Mobile App start-up!] Client ProfileA global web/app consulting firm is now hiring for a Country Manager in Japan. The Role<ul><li>As the Japan representative you will be tasked with the following tasks: o Business Development & Account Management/Customer Success (70:30) o Operations (reporting, legal, administrative tasks), team management (engineers),company strategy, hiring </li><li>Act as the Japan representative in relation to marketing (increase brand awareness and event management)</li><li>Primarily you will be focused on acquiring new customers/partners (existing network, cold calling, email outreach), including upselling within existing customers</li><li>Lead the local engineering team</li><li>Event organizing and increase brand awareness through various marketing activities</li><li>Key internal stakeholders: CEO/Co-Founders, CFO, CBO, CTO, local engineering teams</li></ul>Your Skills<ul><li>8+ years of professional experience, preferably 3-4 years in B2B (Software/Consulting) sales</li><li>Proven track-record of meeting sales quota, including demonstrable experience in strategic pipeline management, and hands-on prospecting</li><li>Must be fully fluent in Japanese/English (reading, writing, speaking)</li><li>Entrepreneurial mindset with the ability to work effectively with a level of ambiguity</li></ul>LocationTokyo 23 wardsSalary10M - 13M JPYSelling Points<ul><li>Global company, reporting to the company CEO directly</li><li>Work closely with engineering teams and co-develop cutting-edge solutions with international clients</li><li>Flexible work enviroment</li></ul>Reference Number: 06940-0012927253By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.jp/ja/privacy-statement">https://www.roberthalf.jp/ja/privacy-statement</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuODc1MTYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Director of Product Company Profile<ul><li>Fast growing Saas business in hospitality industry! With international expansion, flexible company culture and a series of solid products developer from scratch... we are on the move to provide better services to clients.</li></ul>The Role<ul><li>Strategic Leadership: Define and implement comprehensive product strategies that complement our vision and business objectives. Drive the development of a compelling product roadmap to achieve ambitious goals.</li><li>Team Management: Lead, mentor, and expand a high-performing product management team. Foster an environment of innovation, excellence, and accountability.</li><li>Cross-Functional Collaboration: Partner with Engineering UX/UI, Sales, Marketing, and Customer Success teams to ensure the successful execution of product initiatives and the delivery of superior product solutions.</li><li>Market and Customer Insight: Stay ahead of market trends, customer needs, and competitive dynamics. Leverage insights to inform product strategy and enhance our offerings.</li><li>Product Launches and Lifecycle Management: Oversee the launch of new products and features, managing the entire lifecycle from concept to market introduction and beyond. Ensure products meet key performance metrics and customer satisfaction goals.</li><li>Stakeholder Engagement: Communicate effectively with all stakeholders, including senior management and external partners. Build consensus and align resources to achieve product</li></ul>Your Skills<ul><li>Proven track record as a Product Manager or related leadership role in the SaaS or hospitality industry.</li><li>Demonstrable experience in launching and scaling successful products.</li><li>Experience with AI, machine learning technologies, and familiarity with Agile methodologies.</li><li>Strong strategic thinking, analytical, and problem-solving skills.</li><li>Excellent communication and team leadership abilities. Agile and adaptable to change.</li><li>BSc/BA in Computer Science, Engineering, or a related field.</li></ul>Location<ul><li>Tokyo 23 Wards</li></ul>Salary<ul><li>12,000,000 yen - 20,000,000 yen</li></ul>Selling points<ul><li>Solid Saas business with steady and robust growth</li><li>Flexible working policy: remote mainly, flexible time</li><li>International environment: especially engineer team is very diverse</li><li>Competitive salary and good benefits</li></ul>Reference number : 06940-0012963621 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/TmFuY3kuWXVhbi41NzA2Ny4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">

Account Manager (Associate level) Company Profile<ul><li>This role is for a fast-growing SaaS firm in the Japan market.</li><li>The company has been in business for 12 years and has over 600+ clients with great financials.</li><li>As an Account Manager, you will play a pivotal role in ensuring the satisfaction and success of their clients. This hybrid role combines aspects of account management and customer support to deliver exceptional service to their valued customers.</li></ul>The Role1. Client Relationship Management:<ul><li>Build and maintain strong, long-lasting relationships with clients.</li><li>Serve as the primary point of contact for client inquiries, requests, and issues.</li></ul>2. Account Management:<ul><li>Understand clients' business needs and objectives to provide tailored solutions.</li><li>Develop account strategies to achieve growth and retention targets.</li><li>Collaborate with internal teams to ensure client satisfaction and project success.</li></ul>3. Customer Support:<ul><li>Address client inquiries and concerns promptly and professionally.</li><li>Provide product support and guidance to clients to optimize their usage experience.</li><li>Troubleshoot and resolve issues to ensure client satisfaction and retention.</li></ul>4. Communication and Collaboration:<ul><li>Coordinate with internal teams to support client needs effectively.</li><li>Communicate client feedback and insights to relevant stakeholders for continuous improvement.</li></ul>Your Skills<ul><li>2+ years of experience in account management or customer support roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a customer-centric approach.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Familiarity with CRM software and other relevant tools is a plus.</li><li>Native Japanese & Business English</li></ul>LocationTokyo 23 wardsSalary5.5M - 7.5M JPYSelling Points<ul><li>International work environment, internal communication is in English.</li><li>Flexible work style</li><li>Opportunity to work in an Agile environment with great opportunity to grow.</li></ul>Reference Number: 06940-0012940513By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuMDU3OTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Senior Technical Support Company ProfileThe client is a fintech company in Tokyo. They provide leading payment solutions to clients across the globe and help them to expand the business beyond border.The Role<ul><li>Troubleshoot customer issues, and provide solution or technical context to the Customer Success team within our set SLAs and SLOs</li><li>Triage and escalate issues as required to the product and engineering teams</li><li>Be an expert on our platform and products, supporting colleagues and customers with your knowledge</li><li>Contribute to our knowledge base for internal and external use</li><li>Oversee our incident process and organize incident response</li><li>Act as our customer's champion, tracking product feedback from customers and relaying it to the product and engineering teams</li><li>Identify and implement improvements to our support processes and structure</li><li>Report on and help maintain key support metrics (SLA, Ticket Data)</li><li>Provide guidance and training to team members</li></ul>Your Skills <ul><li>Excellent problem-solving skills: creative, logical thinking with an attention to detail</li><li>Someone who can look more deeply into a problem, gather evidence, workarounds.</li><li>Someone who has managed similar bugs and issues; process driven and process improvements, etc.</li><li>Strong understanding of SQL</li><li>Experience with log monitoring and analysis services like DataDog</li><li>Some programming experience (any languages) so they can dive into the source-code A lot of the issues will require checking the source-code directly</li><li>Effective English communication skills, both written and spoken</li><li>Strong customer service acumen</li><li>Ability to effectively prioritize and manage multiple-tasks</li><li>Demonstrated experience providing software support and managing incidents</li><li>Demonstrates strong self-management skills, requiring minimal supervision, and actively seeks out tasks to fulfill</li></ul>Location Tokyo 23 WardsSalary6M - 10M JPYSelling points<ul><li>We embrace remote work while also offering office space for those who prefer in-person collaboration</li><li>10 days regular vacation, an additional 5 days summer and 5 days winter vacation</li><li>Paid birthday holiday</li><li>Budget for self-learning allowance, to ensure our employees' skills remain current</li><li>Language training for Japanese</li></ul>Reference Number: 06940-0012963627By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/TmFuY3kuWXVhbi42ODQ2OS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">

eCommerce Director Company ProfileOur client, a leading player in the sport industry, is seeking an high performing eCommerce Director to join their vibrant team in Tokyo. They offer a fun, international, diverse, and dynamic environment, perfect for those who thrive on excitement and innovation. With new investments and strategies planned for 2024, now is the ideal time to join them on their journey to success. As the eCommerce Director, you'll have the opportunity to work closely with the local CEO, a smart and international professional who brings decades of invaluable Japan and global market experience to the table. Managing an attractive brand portfolio of seasonal and all-season brands, you'll directly oversee each eCommerce brand manager, making a significant impact on the company's growth and direction. This role is suitable for both experienced eCommerce Managers accepting a new challenge and experience Directors keen to shape the future of eCommerce within a top industry player.The Role<ul><li>Manage the annual budget process and quarterly forecasting for the ecom business unit in conjunction with the President & CFO/FP&A team</li><li>Manage all online activity in relation to traffic acquisition, sales, conversion and reporting</li><li>Develop and implement ecommerce strategy in order to improve website performance</li><li>Strategic and day to day operation responsibility to drive growth</li><li>Work with the marketing teams in order to improve quality and traffic acquisition</li><li>Analyze various data in order to deliver data driven strategies in order to deliver top performance and achieve KPIs</li></ul>Your Skills<ul><li>3+ year experience in leadership position in Japan consumer goods ecommerce business</li><li>5+ year experience in Japan consumer goods ecommerce business</li><li>Significant online performance-based marketing experience, both customer acquisition and retention, including SEO/SEM, affiliates, mobile, social media optimization</li><li>Confidence developing and overseeing retail and ecommerce-focused digital marketing strategies</li><li>Demonstrated leadership and team-building skills to define a shared vision and accomplish team goals.</li><li>Excellent interpersonal, organizational, and communication skills with an ability to facilitate dialog and collaborate effectively in teams.</li><li>English preferred but not required</li></ul>LocationTokyo 23 wardsSalary14M - 18M JPYSelling Points<ul><li>Great company for sport passionate</li><li>Fun, friendly and international environment</li><li>Broad portfolio with multiple and well known brands</li><li>Top decision making for eCommerce and Digital practices</li></ul>Reference Number: 06940-0012957155 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/ZmFiaW8uZ2FtZWxsaS4yNDQ4Ni4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">

Product Manager - Leading Tech Company Company ProfileAs one of the leading tech companies in the industry, their goal is to empower people and society and aims to become a global innovation leaders in the industryThe Role<ul><li>Leads without authority in the product development, strategy, and redesign from concept through development and manufacturing to market launch.</li><li>Develops products by identifying potential products, conducting market research, generating product requirements, and determining specifications, production timetables, and time-integrated plans for product introduction.</li><li>Determines customer's needs and desires by specifying the research needed to obtain market information.</li><li>Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.</li><li>Assesses market competition by comparing the company's product to competitor's products.</li><li>Brings new products to market by analysing proposed product requirements and product development programs, preparing return-on-investment analyses, and establishing time schedules with engineering and business units.</li><li>Works with marketing and sales departments to ensure product success and market growth.</li><li>Completes operational requirements and meets product development deadlines by scheduling and assigning employees, and following up on work results, including quality control and testing.</li><li>Identifies and manages new and existing product partnerships.</li></ul>Your Skills<ul><li>Experience in tech product and project management with good communication with engineers.</li><li>Ability to analyze the overall impact of system changes and detailed oriented.</li><li>Business-level Japanese and English</li></ul>LocationTokyo 23 wardsSalary7.5M - 10M JPYSelling Points<ul><li>Work life balance</li><li>Good benefits</li><li>Global work environment</li></ul>Reference Number: 06940-0012909845By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.jp/ja/privacy-statement">https://www.roberthalf.jp/ja/privacy-statement</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/ZXJpa2EueWFtYWRhLjAyMDc0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">

Network and Infrastructure Ops Expert Company Profile<ul><li>Our client is a global powerhouse with 50,000 employees worldwide. Their success is built on the passion and talent of their people, who foster a diverse, collaborative, and inclusive culture.</li></ul>The RoleBusiness Consultancy:<ul><li>Develop a deep understanding of the local business environment and needs.</li><li>Collaborate with stakeholders to drive standardization and global solutions.</li><li>Build relationships as a trusted technology advisor.</li></ul>Technology Expertise:<ul><li>Oversee the design, development, and maintenance of network solutions.</li><li>Manage IT operations, including configuration management and system lifecycle documentation.</li><li>Stay abreast of industry trends and contribute as an SME in global technology discussions.</li></ul>Collaboration:<ul><li>Advocate for agile methods and efficiency.</li><li>Drive change through collaboration and inclusion.</li><li>Maintain a strong customer focus.</li></ul>Management & Mentoring:<ul><li>Lead projects and steer external partners/vendors.</li><li>Ensure system compliance.</li><li>Mentor team members to inspire their growth and potential.</li></ul>Your Skills<ul><li>7+ years of IT experience, with 3+ years in a large enterprise.</li><li>Deep knowledge and experience in internet fundamentals and IP routing protocols.</li><li>Strong LAN switching and WAN deployment experience.</li><li>Proficiency in project management and ITIL processes.</li><li>Understanding of asset management, internet security, and cloud solutions.</li><li>Keen interest in emerging technologies and continuous learning.</li><li>Drive to achieve and adaptability to thrive in any environment.</li><li>Familiarity with the Japanese market, culture, and business practices.</li><li>Cross-cultural competency with fluency in Japanese and English.</li></ul>Additional Skills:<ul><li>Programming experience, preferably in Python.</li><li>Experience with automation and configuration management tools (e.g., Ansible, Chef, Puppet).</li></ul>LocationTokyo 23 wardsSalary12M - 15M JPYSelling Points<ul><li>Flexible work hours, offering both onsite and remote opportunities</li><li>Earn competitively</li></ul>Reference Number: 06940-0012928351By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.jp/ja/privacy-statement">https://www.roberthalf.jp/ja/privacy-statement</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/VHNpdHNpLldhdGFtYndhLjI3MjgxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">

IT Coordinator Company ProfileOur client is a global leader in mesh panel solutions. They have recently expanded their business in the country and are seeking a talented IT Coordinator.The Role<ul><li>Implement and maintain IT policies and procedures within a group of smaller sales companies.</li><li>Ensure data security compliance across all network access, cloud services, and backups.</li><li>Collaborate with group IT to establish and manage local IT budgets for each sales unit.</li><li>Provide end-user support for hardware and software issues within assigned units.</li><li>Identify opportunities to improve and update technology within the sales teams.</li><li>Partner with internal and external resources to optimize systems, processes, and user experience.</li><li>Report IT KPIs and deviations in compliance to group IT.</li><li>Maintain accurate user data and information systems, adhering to company policies.</li></ul>Your Skill<ul><li>Proven experience in IT support or a related field.</li><li>Strong understanding of technical management, information analysis, and computer hardware/software systems.</li><li>Hands-on experience with computer networks, network administration, and network installation.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Microsoft Azure platform and components (a plus).</li><li>Ability to work independently and manage multiple tasks simultaneously.</li></ul>LocationTokyo 23 wardsSalary 8M - 10M JPYSelling Points<ul><li>Play a critical role in supporting the success of our sales teams.</li><li>Work within a dynamic and collaborative environment.</li><li>Gain valuable experience in a fast-growing company.</li><li>Develop your skills and knowledge in a supportive environment.</li></ul>Reference No: 06940-0012977709By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/VHNpdHNpLldhdGFtYndhLjk2NTI3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">