7 results for It Governance Specialist

BtoB Marketing Specialist Company ProfileOur client, a leading player in the tech industry, is seeking a dynamic Marketing Specialist to join their innovative team in Tokyo. With a focus on cutting-edge security solutions, they're at the forefront of a rapidly growing niche within the industry. Backed by substantial investment from a multinational giant, our client offers the perfect blend of startup agility and robust resources. This is an exciting opportunity to work alongside young executives in their early 30s, shaping the future of security technology. This position is great for young and motivated professional who will to learn and thrive in a sector with immense growth potential.The Role<ul><li>Gain experience in setting up a marketing organization from scratch.</li><li>In an organization without a marketer, you can commit from strategy design/organizational launch.</li><li>Because we have a small number of people, each person has a wide range of discretion, so we are not limited to specific channels, and are entrusted with everything from cultivating new channels to formulating new measures.</li><li>Able to carry out work with discretion from upstream in an environment where direct discussions with management members are possible.</li><li>All information is open for internal use, such as company-wide PL and all KPIs/CPAs from leads/business negotiations/proposals/contracts, allowing for flat discussions from the same perspective as board members.</li><li>Since this is the start-up phase, it is necessary to proceed while communicating closely with the CEO who is in charge of the business and the CTO who is the product owner, so you can be involved in discussions about business expansion from the upstream.</li></ul>Your Skills<ul><li>Those who have experience in marketing BtoB SaaS business at a business company or support company.</li></ul>Nice to Have<ul><li>Work experience in a startup</li><li>Project management experience</li><li>Experience in digital marketing such as web advertising and LPO.</li><li>Experience in offline marketing such as exhibitions, seminars, conferences, etc.</li><li>Experience in planning lead nurturing measures and operations using MA/CRM.</li><li>Those who want to be involved in creating a 0→1 phase business</li><li>Those who enjoy building a business from scratch in a situation where there is no fixed method.</li><li>Individuals who can actively acquire domain knowledge and are highly motivated to learn.</li></ul>LocationTokyo 23 wardsSalary5M - 8M JPYSelling Points<ul><li>Heavily invested company with strong budget but still maintaining startup culture and approach</li><li>First member of marketing team with huge changes of building up a strong legacy</li></ul>Reference Number: 06940-0012957154By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/ZmFiaW8uZ2FtZWxsaS4xODA1OS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">

Network and Infrastructure Ops Expert Company Profile<ul><li>Our client is a global powerhouse with 50,000 employees worldwide. Their success is built on the passion and talent of their people, who foster a diverse, collaborative, and inclusive culture.</li></ul>The RoleBusiness Consultancy:<ul><li>Develop a deep understanding of the local business environment and needs.</li><li>Collaborate with stakeholders to drive standardization and global solutions.</li><li>Build relationships as a trusted technology advisor.</li></ul>Technology Expertise:<ul><li>Oversee the design, development, and maintenance of network solutions.</li><li>Manage IT operations, including configuration management and system lifecycle documentation.</li><li>Stay abreast of industry trends and contribute as an SME in global technology discussions.</li></ul>Collaboration:<ul><li>Advocate for agile methods and efficiency.</li><li>Drive change through collaboration and inclusion.</li><li>Maintain a strong customer focus.</li></ul>Management & Mentoring:<ul><li>Lead projects and steer external partners/vendors.</li><li>Ensure system compliance.</li><li>Mentor team members to inspire their growth and potential.</li></ul>Your Skills<ul><li>7+ years of IT experience, with 3+ years in a large enterprise.</li><li>Deep knowledge and experience in internet fundamentals and IP routing protocols.</li><li>Strong LAN switching and WAN deployment experience.</li><li>Proficiency in project management and ITIL processes.</li><li>Understanding of asset management, internet security, and cloud solutions.</li><li>Keen interest in emerging technologies and continuous learning.</li><li>Drive to achieve and adaptability to thrive in any environment.</li><li>Familiarity with the Japanese market, culture, and business practices.</li><li>Cross-cultural competency with fluency in Japanese and English.</li></ul>Additional Skills:<ul><li>Programming experience, preferably in Python.</li><li>Experience with automation and configuration management tools (e.g., Ansible, Chef, Puppet).</li></ul>LocationTokyo 23 wardsSalary12M - 15M JPYSelling Points<ul><li>Flexible work hours, offering both onsite and remote opportunities</li><li>Earn competitively</li></ul>Reference Number: 06940-0012928351By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.jp/ja/privacy-statement">https://www.roberthalf.jp/ja/privacy-statement</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/VHNpdHNpLldhdGFtYndhLjI3MjgxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">

In-house MES(Manufacturing execution system) Expert Company Profile<ul><li>A prominent Japanese multinational corporation renowned for its personal care products.</li><li>It boasting a legacy spanning over a century of innovation and excellence. With integrity and social responsibility, the company sets industry standards while making a positive impact on society and the environment.</li></ul>The RolePurpose of the Position<ul><li>The Global Business Process Expert for Manufacturing Planning and Execution plays a pivotal role in designing and maintaining the global business process model for manufacturing operations. The role involves supporting regional deployments by providing expertise, knowledge, training, and project support.</li><li>You will work closely with various stakeholders to understand and document current processes, driving adoption of best practices to enhance end-user satisfaction and business productivity. Expertise in manufacturing operations, S4 configuration, MES systems, and integration touchpoints is crucial for success in this role.</li></ul>Responsibilities<ul><li>Lead standardization and alignment of business processes globally.</li><li>Develop business processes based on best practices.</li><li>Drive global process design for S4 HANA & Apriso.</li><li>Govern the global solution, managing business requirements and preventing region-specific solutions.</li><li>Communicate regularly with stakeholders on design updates and proposals.</li><li>Support Change Management activities for deploying target business processes and technology.</li><li>Propose customizations to global processes where beneficial.</li><li>Quantify, document, and monitor benefits of process improvements through S4/HANA and Apriso.</li><li>Ensure interaction of MTE/MES with other functions like FTS, OTC, PTP, and ITD.</li></ul>Your Skills<ul><li>Vast experience in business processes and data models within manufacturing</li><li>Strong knowledge of manufacturing and quality processes, standards, and operations.</li><li>Deep experience in process design, analysis, and harmonization.</li><li>Knowledge of MES operations and applications.</li><li>Experience working within an agile, matrix organized team.</li><li>Ability to engage and manage senior stakeholders effectively.</li><li>Fluency in English is essential.</li></ul>LocationTokyo 23 wardsSalary10M - 15M JPYSelling Points<ul><li>Join this massive global Factory DX projects working with multinational team members based in Japan, APAC and other regions</li><li>Opportunities for career growth and professional development in a globally recognized leader company</li><li>Competitive salary and benefits package</li></ul>Reference Number: 06940-0012927256By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.jp/ja/privacy-statement">https://www.roberthalf.jp/ja/privacy-statement</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uOTg5NTQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

APAC Pre-sales (Technical account management) - US SaaS vendor Company ProfileAn US SaaS vendor who provides AI search tools and engineering data/technology that delivers whole workflow solutions to empower engineering and technical professionals to identify, design, build, and accelerate innovation in market.The RoleYour primary role is to discovery of customer pain points by meet the customers, leverage expertise in our Knowledge Solutions-content, software, and services-to facilitate pre-sales activities and drive business development efforts for securing new deals. Your focus will be on two main areas:Supporting solution sales to expand and enhance opportunities within existing client accounts.Assisting in solution sales to introduce and validate our Knowledge Solutions to prospective clients.In existing accounts, you'll collaborate with clients to identify additional value opportunities and align Knowledge Solutions with potential business and process enhancements. For new business development, your emphasis will be on conducting thorough discovery, assessments, and analyses to pinpoint and validate solution opportunities. You'll be responsible for defining and validating appropriate solutions and supporting the development of robust business cases, including customer return on investment (ROI).During strategic sales pursuits, you'll serve as the expert in demonstrating and validating integrated our Knowledge Solutions through on-site business operations workshops, utilizing actual customer requirements and data. This will often involve working closely with engineering management, executives, and C-level stakeholders.Your Skills <ul><li>Fluent Japanese and Business level English</li><li>5 years exp. as Pre-sales, sales engineer, technical sales, solution consultant for software solutions or similar experience</li><li>Have interests in AI, Data, knowing PLM/PDM/CAD/CAE tools can be a plus</li><li>Collaboration with sales teams to identify key stakeholders and build strong business relationships.</li><li>Ability to communicate effectively with customers, understand current processes, identify issues, and define desired future processes.</li><li>Support in planning project management frameworks for solution development and implementation.</li><li>Experience in requirement analysis, base design, and detailed design phases.</li></ul>Location Tokyo 23 wardsSalary9M - 12.5M JPYSelling points<ul><li>Internatinal working environment, mainly communicating language in the team will be English;</li><li>Hybrid working style, 1~2 days work in the office in a week</li><li>Newly independent company from a global giant provides professionals with growth opportunities and greater flexibility in an innovative, entrepreneurial environment</li></ul>Reference Number: 06940-0012941683By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMzk4MzcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Senior CSM- SaaS vendor (Manufacturing DX) Company ProfileA world leading provider of software solutions for PLM/IoT etc. Enable manufacturers to optimize their product development, production, and maintenance processes, thereby enhancing their competitiveness in the global market.The RoleWe are seeking an experienced Customer Success Manager to collaborate with our corporate clients to enhance business value using our cloud platform. You will play a crucial role in providing customers with best practices to swiftly realize the value of our solutions.<ul><li>Engage with customers to ensure positive outcomes</li><li>Work with sales on new opportunities to identify the customer success plan. Renewal and upsell measured by gross revenue within your portfolio</li><li>Product Adoption measured by product usage within your portfolio</li><li>Be an expert on best practices in change management</li><li>Be a Challenger to our customers to stay focused on delivering business value</li><li>Determine how to define, drive, and demonstrate the value (ROI) delivered</li><li>Lead cross functionally to drive customer success</li></ul>Your Skills<ul><li>Fluent in Japanese, Business English (report to overseas)</li><li>Minimum of 8+ years in a customer facing role, B2B</li><li>Experience in Customer Success preferable. Experience in Pre-Sales, Consulting and/or Project Management required.</li><li>5+ years' experience with Industrial Automation and Manufacturing Software SaaS solutions, with a strong IT/OT technology background.</li><li>An excellent understanding of Cloud/ SaaS technology, digital transformation, the ability to explain how technology drives business value.</li><li>Highly organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners)</li><li>Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers.</li></ul>Better to have:<ul><li>Previous experience supporting Automotive/Manufacturing customers.</li><li>Ability to map the customer's business processes to product capability.</li></ul>LocationTokyo 23 wardsSalary12M - 18M JPYSelling Points<ul><li>Hiring for expanding the team due to business growth.</li><li>Multinational team culture, work closely with overseas.</li><li>High reputation brand and supportive team member.</li><li>Flexible remote working arrangement: 37.5 hours per week with no set core hours.</li></ul>Reference Number: 06940-0012946569 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNjA2NTMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

(Senior) Customer Success Manager Company Profile<ul><li>Our client is a B2B SaaS start-up in the MarTech space powered by the latest AI and Automation technologies. The company is experiencing impressive growth, ca. 30%/50%+ YoY growth in revenue and employee headcount respectively and with several customers onboarding in Japan they are now seeking an experienced Customer Success Manager.</li></ul>The Role<ul><li>Take on all aspects of Customer Success in Japan including onboarding, renewal/churn and expansion (upselling)</li><li>Act as the first point of contact for the largest and most strategic enterprise customers in Japan</li><li>Consult and problem solve product specific challenges as well as guiding the clients to transformation their digital marketing function</li><li>Collect customer feedback and drive product improvements with engineering and product teams</li><li>Become an expert on their products and the field they're on a mission to transform i.e. CX and Marketing Technologies</li></ul>Your Skills<ul><li>Minimum of 4 years' experience as a Customer Success Manager in a B2B Tech company</li><li>Experience working with different departments (preferably experience working with marketing dept.) and industries at all levels of an organization</li><li>Excellent organizational and project management skills</li><li>Preferably prior experience in enterprise sales or marketing</li><li>Japanese (Native) / English (Business level)</li><li>Passion for new technologies in the MarTech, CX and AI domain</li></ul>Selling points<ul><li>Join as the 1st Customer Success Manager in Japan</li><li>Opportunity to have a big impact on the Japan business and its customers</li><li>Amazing learning opportunity in the field of MarTech</li></ul>Location<ul><li>Tokyo 23 Wards</li></ul>Salary<ul><li>10,000,000 yen - 11,000,000 yen</li></ul>Reference number: 06940-0012832542By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.jp/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.jp/ja/privacy-statement">https://www.roberthalf.jp/ja/privacy-statement</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNTQyNDUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Senior Technical Support Company ProfileThe client is a fintech company in Tokyo. They provide leading payment solutions to clients across the globe and help them to expand the business beyond border.The Role<ul><li>Troubleshoot customer issues, and provide solution or technical context to the Customer Success team within our set SLAs and SLOs</li><li>Triage and escalate issues as required to the product and engineering teams</li><li>Be an expert on our platform and products, supporting colleagues and customers with your knowledge</li><li>Contribute to our knowledge base for internal and external use</li><li>Oversee our incident process and organize incident response</li><li>Act as our customer's champion, tracking product feedback from customers and relaying it to the product and engineering teams</li><li>Identify and implement improvements to our support processes and structure</li><li>Report on and help maintain key support metrics (SLA, Ticket Data)</li><li>Provide guidance and training to team members</li></ul>Your Skills <ul><li>Excellent problem-solving skills: creative, logical thinking with an attention to detail</li><li>Someone who can look more deeply into a problem, gather evidence, workarounds.</li><li>Someone who has managed similar bugs and issues; process driven and process improvements, etc.</li><li>Strong understanding of SQL</li><li>Experience with log monitoring and analysis services like DataDog</li><li>Some programming experience (any languages) so they can dive into the source-code A lot of the issues will require checking the source-code directly</li><li>Effective English communication skills, both written and spoken</li><li>Strong customer service acumen</li><li>Ability to effectively prioritize and manage multiple-tasks</li><li>Demonstrated experience providing software support and managing incidents</li><li>Demonstrates strong self-management skills, requiring minimal supervision, and actively seeks out tasks to fulfill</li></ul>Location Tokyo 23 WardsSalary6M - 10M JPYSelling points<ul><li>We embrace remote work while also offering office space for those who prefer in-person collaboration</li><li>10 days regular vacation, an additional 5 days summer and 5 days winter vacation</li><li>Paid birthday holiday</li><li>Budget for self-learning allowance, to ensure our employees' skills remain current</li><li>Language training for Japanese</li></ul>Reference Number: 06940-0012963627By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/TmFuY3kuWXVhbi42ODQ2OS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">