While AI and other emerging technologies can streamline many routine tasks in administrative and customer support processes, the human element remains vital — especially when it comes to delivering standout customer experiences. However, recruiting skilled talent for these positions is a persistent challenge for employers in Canada. So is retention. That’s why many companies seek versatile professionals who can handle roles with multiple and varied responsibilities.
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Administrative and Customer Support Hiring Trends in Canada
Employers prioritize tech-savvy applicants
More than ever, companies seek workers with technology skills, including the ability to work with accounting software, CRM systems and data analytics programs. 52% of managers say their greatest hiring challenge is finding candidates with the skill set required for the open role. To keep valued talent and reduce churn, many employers are increasing efforts to reward staff for good work with development opportunities and competitive pay.
Leadership/ management experienceProject and program managementAI and automationCustomer experienceMicrosoft 365 Leadership/ management experienceProject and program managementAI and automationCustomer experienceMicrosoft 365
Hybrid work necessary to attract talent
More than half (51%) of candidates say flexibility in where and when they work is the perk that most influences their decision to accept a job offer.40% of administrative and customer support departments say they will offer hybrid jobs to attract and hire skilled candidates.While they recognize the need to offer flexibility to attract top talent, nearly 6 in 10 managers say having new hires on site full time would be ideal.
Reasonable workload and job expectationsCompetitive salary with merit increasesFlexibility in where they can workPositive work culture and team dynamicsReasonable workload and job expectationsCompetitive salary with merit increasesFlexibility in where they can workPositive work culture and team dynamics
Administrative and Customer Support Hiring at a Glance
How do we determine our salary figures and benchmarks? See our methodology.The salaries listed in the salary tables represent starting compensation only, meaning pay for someone new to a company in the position listed. Our estimates do not include bonuses, benefits or perks. We report salaries in percentiles and ranges, recognizing that professionals join companies at varied experience levels.Non-salary data referenced in this Salary Guide is based on online surveys developed by Robert Half and conducted by independent research firms. Respondents included hiring managers and employees from small (1-99 employees), midsize (100-999 employees) and large (1,000-10,000 or more employees) private, publicly listed and public sector organizations across Canada.
