189 results for Customer Service Manager

IT Service Manager Robert Half Technology is looking to hire a full time / permanent IT Service Manager for a client that is rapidly expanding in the East GTA Region. This position is offering stability within a strong industry, reputable organization and growth opportunities. Please take a look at the information below and apply if you are a good fit. Due to the high volume of applicants, those that fit the requirements will receive a response. Role: IT Service Manager Type: Full time / Permanent Industry: Confidential Location: East GTA (Hybrid 3 days a week in office) Compensation: $80k to $90k (Some flexibility) + 10% Bonus + STRONG Benefits + 3 Weeks Vacation + Wellness account + all hardware provided Requirements: - 2+ years minimum in an similar IT Management role; leadership capabilities like mentoring, coaching and KPI’s etc. - At least 6+ years working within IT industry (Management / Infrastructure support positions). - Improving IT Infrastructure processes (Microsoft Environment); change management. - Overseeing the delivery of IT Services to meet needs of organization. - Managing relationships with clients (or other departments internally); vendor and stakeholder management. - Establish, monitor and reporting on SLA performance, reviewing SLA with clients. - Hands on experience with creating Disaster Recovery Plans (DRP), Business Continuity Plan (BCP) and security plans. - Experienced with technology (MS Stack). o Active Directory, storage systems, Azure, servers, networks, back ups; M365 environment. - Great communication; someone who can explain technical things to non – technical people. - Continuous learner; someone who can recommend IT strategies, policies and procedures and improve the environment / service.

Customer Success Manager We have an excellent opportunity for a motivated Customer Success Manager! If you are a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment, then we have the position for you. This role involves working in a high-volume environment, managing customer relationships, and helping maximize the customer experience to help drive loyalty and increase revenue. This role is a hybrid work model, located in Markham Ontario. Responsibilities - Brainstorm and implement strategies to improve the customer experience - Provide exceptional customer service in a fast-paced environment via phone and/or email correspondence - Promote customer loyalty, retention, acquisition - Train/coach customer-facing staff to improve customer service and loyalty - Solve complicated problems and issues - Develop, track, and analyze customer satisfaction metrics

Electrical Account Manager Robert Half is seeking an Electrical Account Manager for our client in Prince George, B.C. The successful candidate will develop and maintain relationships with current and potential clients. The successful candidate will have a knowledge of electrical sales, customer service orientated and motivated to increase sales. Some key responsibilities will include:<ul><li>Outside electrical sales, quotes, and after-sale service.</li><li>Maintaining and developing existing relationships with current clients/accounts</li><li>Developing new accounts</li><li>Building and developing accounts with vendors</li><li>Understanding industry related products</li><li>Some travel may be required on occasion</li></ul>

Service Delivery Specialist You could join the Robert Half team if you are looking for work as a Help Desk Analyst! This long-term contract / temporary to hire employment opportunity is based in the Toronto, Ontario area. We encourage you to apply if you have a can-do attitude and are looking to be part of a highly motivated team. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As the Help Desk Analyst, it is important that you understand how your role relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. If you understand how these processes work together to provide superior support and high availability of our business, you will have an edge over the competition. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. You will be successful at this Analyst job if you can cover alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. Key responsibilities - Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - This position must facilitate user account management by closing tickets in a timely manner, while upholding customer service standards - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues - Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

Accounting Manager Robert Half is seeking a strong Accounting Manager who is eager, and determined for one of our clients in the Real Estate industry. This Accounting Manager engagement is a contract-to-permanent opportunity and will require the individual with immediate availability. In this Accounting Manager role, you will be responsible for leading daily operations, including preparing and/or reviewing appropriate ledger entries and reconciliations, maintaining the general ledger system, and preparing monthly and annual financial statements for both the corporate office as well as client portfolios. Stationed in Surrey, British Columbia, this job opening is a tremendous opportunity for candidates who would prefer to work with a company that is on the active growth path. You will be supervise and manage a team of two, while reporting directly to the ownership of the company. Your responsibilities <ul><li>Manage and support the accounting staff in month-end tasks</li><li>Prepare month-end financial reports for the Board Deck Overseeing the reconciliation and reviewing appropriate ledger entries</li><li>Overseeing cash flow management and treasury Performing data analysis and metrics reporting</li><li>Monthly and quarterly debt compliance reporting</li><li>Leading year-end audit and budget preparation</li><li>Perform payroll month-end entries and reconciliation</li></ul>

Management Trainee Are you a recent College or University Graduate that studied Mechanical or Technology Engineering? Our client, a leading manufacturer that specializes in HVAC and refrigeration across Canada and the USA is hiring for it's Management Trainee program. This is an exciting opportunity to learn about all the inner workings of the manufacturing process and to be exposed to areas of the plant from sales, design, drafting, procurement, production planning, design and more! This a permanent full time position located in Kingston, ON. Job Duties: <ul><li>Learn how the supply chain works and procure goods</li><li>Create, read and gain understanding of 3D & 2D models and drawings</li><li>Provide excellent customer service to customers and advise on a range of products that best suit their needs</li><li>Design and drafting</li><li>Production planning</li><li>Work on special projects</li></ul>

Sales Coordinator We are looking for a Sales Coordinator for a growing and valued client in the Maple Ridge area. This position reports directly into the General Manager and works closely with the Procurement Manager. Great opportunity if you are looking for a stable and growing organization. Responsibilities:<ul><li>Work with team to minimize shortages and improve inventory holding.</li><li>Frequent inventory counts establish and maintain. - Coordinate transfer of inventory and communicate the cycle count and year end count requirements.</li><li>Posting production orders, update the management team on weekly progress.</li><li>Assist with pricing and coordinate with the sales team to increase accuracy</li><li>Quote worksheets</li><li>Enter all purchase orders into the system</li><li>Any other admin duties required within the sales team</li></ul>

Sales Assistant We are looking for a dynamic Sales Assistant to join our team in Field, Ontario. This is a contract position, ideal for someone eager to contribute to a fast-paced sales environment. The role entails supporting our sales team with administrative tasks and customer interactions to enhance overall productivity. If you are a proactive individual with a keen eye for detail and excellent communication skills, we encourage you to apply. Responsibilities: • Provide administrative support to the sales team, ensuring smooth operations and effective communication. • Assist in managing customer inquiries and resolving issues promptly to maintain high satisfaction levels. • Process sales orders and maintain accurate records using CRM software. • Collaborate with team members to develop and implement sales strategies. • Generate detailed reports using Crystal Reports to track sales performance and trends. • Facilitate the buying process by coordinating with suppliers and ensuring timely delivery of products. • Handle cash activities and transactions with precision and integrity. • Utilize data processing skills to organize and analyze sales data effectively. • Answer inbound calls professionally, addressing customer needs and directing inquiries appropriately. • Support financial services tasks using ADP software.

Customer Service Representative If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This long-term contract / contract Customer Service Representative position could be for you, if you're available to work in Concord, Ontario. What you get to do every single day - By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers - Manage the fielding and sending of important written business correspondence - Contribute accurate, friendly customer service in a timely fashion - Manage and place incoming telephone calls

Medical Recruiter Our client, one of the largest Health Teams in the province is seeking an experienced and dynamic Healthcare Recruiter to join their team for a 6 month contract. The ideal candidate will have a strong background in recruiting healthcare professionals, including nurses, physicians, allied health professionals, and administrative staff. The Healthcare Recruiter will be responsible for sourcing, screening, and placing qualified candidates in various healthcare settings. This role requires excellent communication skills, a keen understanding of the healthcare industry, and the ability to build and maintain strong relationships with both candidates and clients. Key Responsibilities: Sourcing and Recruiting:<ul><li>Utilize various sourcing methods to identify and attract top healthcare talent, including job boards, social media, networking, and referrals.</li><li>Develop and implement effective recruiting strategies to meet the staffing needs of clients.</li><li>Screen and evaluate candidates through interviews and assessments to ensure they meet the required qualifications and fit the organizational culture.</li></ul>Client Management:<ul><li>Build and maintain strong relationships with healthcare clients to understand their staffing needs and provide tailored recruitment solutions.</li><li>Act as a liaison between clients and candidates, facilitating interviews, negotiations, and placements.</li><li>Provide exceptional customer service and support to clients throughout the recruitment process.</li></ul>Candidate Management:<ul><li>Maintain a database of qualified healthcare professionals and ensure regular communication to keep candidates engaged and informed about opportunities.</li><li>Provide guidance and support to candidates during the application, interview, and onboarding processes.</li><li>Assist with credentialing and compliance requirements to ensure candidates meet all necessary regulatory and licensing standards.</li><li>Market Research and Analysis:</li><li>Stay informed about industry trends, labor market conditions, and competitive landscape to effectively advise clients and candidates.</li><li>Conduct market research to identify potential clients and business development opportunities.</li></ul>Administrative Duties:<ul><li>Maintain accurate and up-to-date records in the applicant tracking system (ATS) and other databases.</li><li>Prepare and present regular reports on recruitment activities, candidate pipelines, and client feedback.</li></ul>

Desktop Support Analyst Robert Half is seeking an IT Generalist with the ability to work independently to bring their experience to a growing team with our client. This is a contract role based in Calgary, Alberta. You will engage your five-star technical knowledge and your passion for exceptional customer service in order to provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems, and reduce the wait times for lab testing and offer assistance from an IT standpoint. Other duties include setting up computers, imaging computers, and moving equipment.

Accounts Payable Supervisor In anticipation of future needs Robert Half is currently seeking Accounts Payable Supervisors throughout the Calgary region. As an Accounts Payable Supervisors your day to day responsibilities may include, but not be limited to: Key Responsibilities:<ul><li>Oversee the day-to-day operations of the accounts payable department, ensuring accurate and timely processing of invoices, payments, and expense reports.</li><li>Supervise and mentor accounts payable staff, providing guidance and support to promote professional growth and development.</li><li>Collaborate with cross-functional teams to streamline processes and improve efficiency within the accounts payable function.</li><li>Maintain vendor relationships, resolve discrepancies, and address inquiries in a prompt and professional manner.</li><li>Prepare monthly, quarterly, and annual reports, analyzing payable data and identifying trends or areas for improvement.</li><li>Assist with audits and compliance initiatives, ensuring adherence to company policies and regulatory requirements.</li><li>Ad-hoc duties as requested.</li></ul>

Customer Service Representative Customer Service Representatives might be interested in this opportunity via Robert Half, in a dynamic, rapidly changing call center. Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Representative we're looking for. If you're looking for work in Vaughan, Ontario and can work a permanent position, this could be the Customer Service Representative opportunity for you! Your responsibilities in this role - Receive and send written business correspondence - Offer friendly, accurate customer service in a timely fashion - Be a part of business development by by actively cross-selling and referring customers - Handle incoming telephone calls

Accounting Manager Our client is a full-service Real Estate company with a strong history working on some of the largest and most breathtaking projects in North America. With more than 400 acres in our growing portfolio, our client operates over 4 million square feet of commercial space with over 3.5 million square feet of commercial and residential space under construction.This role is based out of their corporate office, located in Downtown Vancouver, and offer a collaborative work environment in a modern office setting with the flexibility to work 1-2 days from home. About the roleReporting to the Controller, the Accounting Manager will manage full cycle reporting, maintain and improve processes and controls as well as support a team of accounting professionals working on a growing portfolio of commercial and rental properties. This individual will be an integral part of the team and should be detail-oriented, self-motivated and have the desire to work with a dynamic and fast paced. Primary responsibilities• Oversee accounting function within the assigned commercial portfolio.• Manage day to day activities of a team of property accountants and a portfolio of properties.• Responsible for timely and accurate completion of annual, quarterly and monthly activities, by reviewing, providing feedback, being hands on when necessary, on the following:o Monthly close and reportso Quarterly reportso Annual budgetso Annual CAM reconciliations billings• Prepares reports to senior management with insightful analysis of financial results and issues that arise.• Ensure timely and accurate completion of all monthly, quarterly and annual internal/external financial statements and reports.• Collaborate with internal teams (operations, construction, leasing, finance, etc.) within the organization to translate property level actions into accurate financial results while adhering to financial reporting requirements.• Assists in external audits, ensuring PBCs are provided in a timely and accurate manner.• Continuously educate and communicate with internal teams on various accounting policies and internal control requirements. Managerial / Supervisory responsibilities:• Provide guidance and training to the existing team and new members.• Monitor team performance and provide feedback to drive improvement and administering performance evaluations. Ad Hoc duties / Responsibilities:• Support IPP Finance and Accounting teams with special projects and ad-hoc analysis• Take on special projects and analysis as required.• Contribute to improvements in departmental processes, internal controls and team development.• Other ad hoc duties as assigned.

Manager, Financial Planning and Analysis Our client based in Vancouver, is looking for a Senior Manager, Financial Planning and Analysis (FP& A) (Treasury business partner). Our client, is seeking a dynamic individual to spearhead finance support for their Treasury Group. As a crucial liaison, you'll immerse yourself in understanding Treasury's intricate financial landscape, offering invaluable insights and strategic guidance. From real estate lending to managing fixed income assets, you'll play a pivotal role in shaping our financial operations and influencing strategic decisions. If you thrive in a fast-paced environment, possess a strong technical foundation, and enjoy collaborating closely with business units, we want to hear from you! What you'll be doing: <ul><li>As an integral leader within the Finance function, the Senior Manager will:</li><li>Develop and foster a dynamic environment focused on being agile and flexible to best support the growing and changing needs of the business,</li><li>Create an environment that empowers team members and enables them to realize their full potential and value,</li><li>Provide senior level finance support to the Treasury Group</li><li>Build relationships with senior leaders in Treasury, gaining a deep knowledge of that area and providing insight into financial data that influences decision-making. </li><li>Act as financial advisor for Treasury business units by providing advice on structuring of potential new products and services, product pricing and other financial considerations.</li><li>Extensive knowledge of the Treasury products, processes and controls, balance sheet and earnings at both the Group and the product level, providing insights of drivers and influencers of financial results; both historically and forward looking.</li><li>Responsible for appropriate financial information and communication with Treasury through strong collaboration with various finance team members and leverage of their information and reporting. </li><li>Deliver results professionally and clearly, highlighting key assumptions and potential risks to drive and support recommendations for business decisions.</li><li>Support the FP& A team in the annual budget and rolling quarterly forecasts for the Treasury Group and support Finance members in inputs required for Capital planning and monitoring. </li><li>Work closely with the Treasury Administration team that provides daily settlement of Treasury transactions and reconciliations.</li><li>Advise on technical accounting for Treasury products with the assistance of other Finance teams. </li></ul>

Property Administrator We are seeking a Property Administrator to join our property management team. The candidate will be responsible for the day-to-day property portfolio administration as a highly valued member of our team. This is a hybrid position with the office located in Oakville.<ul><li>First point of contact for tenant correspondence (commercial and industrial )</li><li>Administer, review and monitor service contracts</li><li>Liaise with Property Accountants and Property Managers to ensure the accuracy of information</li><li>Prepare checklists for tenants' move-in and move-outs and ensure all documentation is completed</li><li>Assist with budget process and new-year / year-end billings</li><li>Abstract leases and set up tenants in Yardi</li><li>Track insurance COI for expiry and compliance</li><li>Preparing welcome package for tenants and general coordination for new tenants (including acquisition transition/onboarding)</li><li>Contract vendors as required to work/support (with direction from PM); transition utility accounts as required</li><li>Assist with accrual / AP questions from accounting group</li></ul>

IT Support Lead Are you an IT professional living in the Kamloops area? Or perhaps you’ve been looking for your chance to move to Kamloops. This is a chance to join a well-established IT services company as a full-time member of the staff. In this IT Support Lead role, you’ll join a team of other IT technicians in the Kamloops headquarters. As a more senior member of the team, you’ll share your years of experience with the other members. You will be working with external clients to understand their technical needs, and then you’ll work with the other team members to deliver the solutions. This role will be a mix of technical projects, providing technical support, and coaching and mentoring the other members of the team. This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. In this role, you’ll work primarily on-site in the Kamloops, BC office, with some travel to clients in the area. You will need your own car and drivers license for this position (of course, mileage will be reimbursed). This role is well-suited if you’re an experienced technical professional who aspires to progress into leadership. This company is growing steadily, and there is an opportunity to contribute to that growth. HOW TO APPLY A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching technology professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck

Payroll Administrator Our established retail client in Coquitlam is looking for a Payroll Administrator to report to the Payroll Manager sitting with the Human Resources department. Prior experience with payroll and great customer service communications are key for this role. It is a fully in office role. Responsibilities:<ul><li>Complete pay period cycle tasks using ADP WFN for 200+ employees</li><li>Answer payroll inquiries from staff</li><li>Prepare weekly, quarterly and yearly reports</li><li>Assist with year-end processes</li></ul>

Senior Manager Financial Reporting Our professional services client in the downtown core is seeking a Senior Manager, Financial Reporting to join their outstanding team. This role requires you to be onsite 5 days per week. This role reports directly into the President/CEO and has 5 direct reports. Snapshot of the Role:The Senior Manager, Financial Reporting, will act as a fractional Chief Financial Officer (CFO) for both internal and external clients where engaged to provide such services, and will be required to certify the annual and quarterly financial statements and MD& A. The Senior Manager Financial Reporting will also assist on all strategic and tactical matters as they relate to budget management, job costing, forecasting needs and securing of new clients. This role operates within a dynamic environment, catering to clients with diverse reporting schedules. It offers an exceptional opportunity for broad exposure across various industries and clientele.

Accounts Payable Clerk Robert Half has a short-term contract / temporary position available for an Accounts Payable (A/P) Clerk to become an integral part of a rapidly growing team at a company in the Healthcare, Hospitals, Social Assistance industry. A successful Accounts Payable Clerk will match, batch, and code invoices, resolve A/P issues, process expense reports, update and reconcile sub-ledger to G/L, and process checks. If you are a collaborative team member with a positive attitude and effective communication skills, then this role is for you. Located in Toronto, Ontario, the Accounts Payable Clerk will be a short-term contract / temporary position. Your responsibilities - Complete special projects on an as-needed basis - Ensure compliance with company policies while carrying out daily processes and controls accurately and on time - Assist with internal and external audits as needed - Perform full-cycle A/P - Validate, record and send checks, including expediting special handling - Provide support to internal business partners - Support the AP/Finance Department by completing administrative tasks - Sort, log, scan, and file invoices, checks, and other documents - Open, organize, and distribute department mail daily

Senior Accounts Payable Specialist In anticipation of future needs Robert Half is currently seeking Senior Accounts Payable Specialists throughout the Calgary region. As a Senior Accounts Payable Specialist your day to day responsibilities may include, but not be limited to: <ul><li>Provide high-level administrative support to executives and departments, including managing calendars, scheduling meetings, and coordinating travel arrangements.</li><li>Prepare and distribute correspondence, reports, and presentations using Microsoft Office Suite and JDE software.</li><li>Maintain and update confidential information and files with accuracy and discretion.</li><li>Assist with financial tasks, including processing invoices, expense reports, and purchase orders using JDE software.</li><li>Coordinate and support special projects and initiatives as assigned.</li><li>Serve as a point of contact for internal and external stakeholders, providing excellent customer service and resolving inquiries in a timely manner.</li><li>Collaborate with cross-functional teams to ensure effective communication and coordination of administrative tasks.</li><li>Maintain a high level of professionalism and confidentiality in all interactions and communications.</li><li>Ad-hoc duties as requested.</li></ul>

Accounts Payable Clerk Robert Half has an Accounts Payable (A/P) Clerk opportunity that offers a stimulating work environment with a team of highly skilled professionals. The candidate in this position will be reporting to the Accounting Manager while attending to the general administrative needs of the AP/Finance Department. Matching and batching code, resolving A/P issues, processing expense reports, updating and reconciling sub-ledger to G/L and processing checks will be the main focus points in this role. If you're looking for an opportunity that offers job growth, contact us today to learn more about this fast-growing team. Located in Vancouver, British Columbia, the Accounts Payable Clerk will be a short-term contract / temporary position. How you will make an impact - Open, organize, and distribute department mail daily - Handle administrative tasks for the AP/Finance Department - Facilitate internal and external audits as needed - Verify, log and send checks, including facilitating special handling - Execute additional tasks as needed - Conduct full-cycle A/P - Execute daily processes and controls accurately and in a timely manner; ensuring compliance with company policies - Manage customer service tasks for internal business partners - Maintain proper storage of invoices, checks, and other documents by organizing, logging, scanning, and filing them

Purchasing Specialist Robert Half's newest client in the manufacturing industry is seeking a Purchasing Specialist with the following expertise. • Create and submit purchase orders to suppliers• Receive supplier invoices in our ERP• Analyze purchasing trends and make recommendations to manager• Conduct physical checks of inventory and rectify inventory discrepancies• Reduce product shrinkage by ensuring products going out of date are well managed• Respond to supplier emails and calls• Ensure customer requested items are ordered and tracked• Follow purchasing procedures and all applicable laws and regulations

Audit Sr. - Public Our client a mid tier growing public accounting firm based in central GTA has a great opportunity for a Senior Accountant who is potentially on the Partnership Career Path. Responsibilities are as follows, <ul><li>In consultation with the engagement manager plans, organizes, and controls multiple responsibilities and resources to achieve Audit, Review and Notice to Reader engagement objectives.</li><li>Prepares engagement file, financial statements, and appropriate income tax returns</li><li>Monitors multiple projects and deadlines</li><li>Builds and nurtures strong working relationships with client management and peer client levels</li><li>Delegates effectively and contributes to a motivated and empowered work team. Shares and transfers knowledge within the team.</li></ul>

Human Resources (HR) Manager Our client in the construction/paving industry is looking for a Human Resources Manager for a 3 month coverage. Responsibilities of this role will be full cycle recruitment of office, trades and driving staff. Depending on the time of year, recruitment could be 10-90% of the day. Other responsibilities will be onboarding, preparing offer letters, terminations, exit interviews, benefits administration, communication with the Health & Safety team, organizing employee information and being accessible on-site to resolve all employee concerns and concerns. The successful candidate must have prior Human Resources Management experience as either a Senior HR Generalist or HR Manager experience in a trades environment. Experience in both union and non-unionized environment is preferred.. The ability to communicate in a professional manner with a wide range of employees in different positions is key. Ability to manage all HR aspects and prior management is preferred.