189 results for Customer Service Manager

Financial Planning & Analysis Manager Robert Half is looking for a FP& A Manager to join our Well -Established Global Client!The ideal candidate will have deep analytical capabilities, strong verbal and writing skills, and the ability to multitask and work under multiple tight deadlines at once. If you are an experienced FP& A Manager looking for a challenging role at an established company, this may be the role for you. How you will make an impact - Examine fiscal and budget assumptions in the development of operating plans As key member of the operations group , you will be reporting to Sr. Finance Director and Operations to help facilitate the Annual Budget process, and meeting strategic objectives Key Accountabilities:• Lead the coordination and preparation of monthly forecast for senior leadership, while providing actionable insights into financial performance for the operations team.* Report on Key Performance Indicators, offering comprehensive analysis to drive informed decision-making • Spearhead special projects, conducting ad hoc financial analysis and providing support to various departments as required * Maintain robust financial models supporting annual planning, monthly forecasting, and strategic decision-making by utilizing advanced Business Intelligence (BI) tools to deliver insightful analytics and drive day to day data-driven business decisions Must have a strong business and financial acumen, with the ability to align business requirements with financial objectives and drive strategic growth initiatives

Controller The Director of Finance, reporting to the VP of Corporate Services and CFO, will oversee budgeting, forecasting, system and process improvements, as well as manage all special projects within the Corporate Services department. Roles and Responsibilities-Oversee the management, design, and implementation of budgeting systems and processes.-Develop and implement a quarterly forecasting model to provide accurate and timely information to the Senior Leadership Team.-Enhance internal reporting for the Senior Leadership Team to drive operational efficiencies and cost reductions.-Lead the analysis of monthly, quarterly, and annual financial results.-Proactively identify issues and implement process/policy improvements to streamline accounting processes.-Modernize and automate critical accounting processes such as Accounts Payable (AP), Accounts Receivable (AR), and the month-end close process.-Develop and execute an IT roadmap for finance, including the implementation and upgrade of Enterprise Resource Planning (ERP).-Design and coordinate the implementation of the integration between ERP and Customer Relationship Management (CRM) tools.-Evaluate optional plans by identifying outcomes and potential returns.-Provide recommendations for financial actions by assessing options in relation to organizational goals.-Design and generate key reports using either management reporting tools or Power BI.-Prepare the Corporate Canada Annual Charity Return, Non-Profit Organization (NPO) tax return, and coordinate the annual corporate insurance renewal.-Address ad hoc requests and undertake special projects and analyses as directed by the Chief Financial Officer.-Foster and maintain strong working relationships with the finance team and other key internal stakeholders.-Serve as a backup for the Director, Finance & Corporate Services.-Review and revise deliverables of self and team to ensure that they meet client expectations-Manage the creation of and monthly monitoring of the annual budget and forecasts-Support Finance Department initiatives, such as software and systems implementation and other departmental or firm-wide improvements, with research, planning, and implementation, as required-Produce cash-flow reports, calculating cash needs at weekly and monthly intervals, and manage daily cash-Perform tasks associated with month-end and year-end close of income statement and balance sheet, account reconciliations & G/L analysis-Collaborate with executive team and partners to make efficient and effective firm-wide operation possible-Perform duties beyond formal job responsibilities-Present executive committee and partners with monthly financial reports-Oversee the activities of the finance department, such as accounts payable, billings & collections, and payroll-Support punctual cash collection by managing the timing for monthly billing and other cash management techniques

Tax Manager Our client a growing investment company based in central GTA has an immediate opening for a Tax Manager to join their Finance Department. <ul><li>Work closely with tax advisors on complicated Canadian returns</li><li>Maintain a detailed schedule of tax reporting requirements ensuring that all entities are captured</li><li>Oversee tax instalments ensuring that instalments are made on schedule</li><li>Manage the tax compliance calendars, ensuring deadlines are timely met, reducing risk of non-compliance</li><li>Prepare tax provisions under ASPE standards</li><li>Liaise with tax authorities and prepare responses to audit queries</li><li>Preparation of tax projections and budgets</li><li>Work on special projects, acquisitions, and other re-organizations</li><li>Prepare quarterly and annual income tax provisions in accordance to support stand-alone financial statement requirements, including notes to the financial statements </li><li>Prepare Canadian income tax returns for Trust, Partnerships and Corporations and other Information returns like T106, T1134, T1135, UHT and Country-by-country reporting</li><li>Assist in long-term tax forecasting and annual tax expense budgeting</li><li>Communicate with Canada Revenue Agency and other provincial tax authorities in connection with income and sales tax audits, tax notices and other requests</li><li>Assist in tax research and planning assignments</li><li>Ensure appropriate internal controls are executed and followed</li><li>Oversee HST compliance and questions: work closely with accountants</li><li>Respond to ad hoc tax queries and advise internal parties of tax implications on transactions as needed</li></ul>

Assurance Manager - Public Our client, a pre-approved CPA accounting firm dedicated to providing high-quality assurance and financial services to their diverse clientele is seeking a Senior Accountant within public practice looking to advance their career or an Assurance Manager to join their dynamic team and play a crucial role in their firm's success. As an Assurance Manager, you will be a key member of their team, responsible for overseeing assurance engagements, preparing financial statements, and compilations for corporations. This position is ideal for aspiring senior accountants looking to take the next step in their careers and contribute to the growth of our firm. Key Responsibilities: Assurance Engagement Management:<ul><li>Lead and manage assurance engagements, ensuring compliance with regulatory standards (ASPE & NPO) and firm policies.</li><li>Identify the audit approach from an early stage and ensure that adequate resources are allocated with the required skills, knowledge, and experience to execute the work effectively.</li></ul>Financial Reporting:<ul><li>Prepare accurate and comprehensive financial statements and compilations for corporate clients.</li><li>Review and analyze financial data to identify areas for improvement and provide valuable insights to clients.</li></ul>Team Collaboration:<ul><li>Involve team members in the planning process and foster a collaborative work environment.</li><li>Guide and mentor junior team members, assisting them in their professional development and prioritization of tasks.</li></ul>Technology Utilization:<ul><li>Utilize advanced accounting software, including CaseWare, CaseView, and Tax Prep, to streamline and enhance the efficiency of audit and assurance processes.</li><li>Stay updated on industry best practices and technology advancements to continuously improve processes.</li></ul>

Accounts Payable Manager Responsibilities• Supervise day to day Accounts Receivable and Cash Application operations• Strategize optimum and timely collection activities through support, guidance, hands-on training and coverages• Reconcile GL accounts (Bank/AR/AFDA)• Oversee direct debit and credit card payments• Review customer correspondence (e.g. overdue notices, account statements)• Employee performance reviews and coaching for 10+ direct reports• Departmental staffing needs (e.g. hiring and onboarding)• Collaborate & coordinate with various stakeholders• Monitor shared mailboxes• Audit assistance• Other duties as requiredRequirements• Minimum 5 years AR management experience• Strong attention to detail• Excellent communication skills both written and verbal• Strong organizational skills• Excellent time management skills• Intermediate proficiency in Microsoft Office Suite applications• Experience with NetSuite• Experience with credits / rebates / deductions• Team player and works well under pressure

Accounting Supervisor Our client is a reputable not-for-profit organization. They are committed to making a meaningful impact in our community and beyond. As they continue to grow and expand their reach, they are seeking an experienced Accounting Manager to join the team. The Accounting Manager plays a pivotal role in ensuring the financial integrity and efficiency of our client. This position is responsible for overseeing all aspects of accounting, financial reporting, and compliance in alignment with regulatory standards and organizational goals. Key Responsibilities:Financial Management:<ul><li>Develop and maintain accounting principles, practices, and procedures to ensure accurate and timely financial statements.</li><li>Manage day-to-day financial operations, including accounts payable, accounts receivable, payroll, and general ledger activities.</li></ul>Reporting and Analysis:<ul><li>Prepare monthly, quarterly, and annual financial reports for management and Board of Directors, highlighting key insights and trends.</li><li>Conduct variance analysis and provide recommendations for improving financial performance.</li></ul>Budgeting and Forecasting:<ul><li>Collaborate with department heads to develop annual budgets and forecasts, monitoring expenditures and ensuring adherence to budgetary guidelines.</li><li>Provide financial guidance to support strategic planning initiatives.</li></ul>Compliance and Audit:<ul><li>Ensure compliance with regulatory requirements and reporting standards, including CRA guidelines for not-for-profit organizations.</li><li>Coordinate audits and liaise with external auditors to facilitate annual audits and reviews.</li></ul>Team Leadership:<ul><li>Supervise and mentor accounting staff, fostering a collaborative and high-performance work environment.</li><li>Provide guidance and support for professional development and training initiatives.</li></ul>Qualifications:<ul><li>Bachelor's degree in Accounting, Finance, or related field</li><li>Proven experience with 5+ years in accounting and financial management, preferably in the not-for-profit sector.</li><li>Strong knowledge of accounting principles, regulations, and best practices.</li><li>Proficiency in financial software and ERP systems; experience with QuickBooks, Xero, or similar platforms.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to work effectively in a team and collaborate across departments.</li></ul>

Accounts Receivable Analyst Are you a detail-oriented professional with experience in credit and collections? Our client, a leading company partnered with Robert Half, is currently seeking a skilled Credit and Collections Specialist to join their team in Mississauga. As a Collections Specialist, you will manage credit applications, conduct evaluations, process payments, and resolve customer disputes. This role offers the opportunity to work collaboratively with various departments and contribute to the financial success of the organization. <ul><li>Evaluate credit applications, run credit reports, and discuss accounts with questionable credit scores with the Director of Credit & Collections.</li><li>Set up customer accounts in the computer system, including tax status and credit levels.</li><li>Process credit card payments and post received payments to customer accounts in accounting software.</li><li>Monitor account credit limits and aging of receivables, and communicate with relevant parties when accounts are over their limit.</li><li>Perform collection procedures on invoices over 30 days old, including identifying problem accounts and making prompt decisions for collection (e.g., collections, construction liens, legal actions).</li><li>Monitor the volume of credit checks used online with credit reporting agencies to maximize value and minimize costs.</li><li>Identify and resolve customer disputes in a timely manner, working with internal departments/branch stakeholders when necessary.</li><li>Support monthly customer account disputes meetings.</li><li>Perform other duties and tasks as assigned.</li></ul>

VP, SMB Sales & Partnerships Strategy & Enablement Robert Half's client in the finance sector is seeking a Sales and Partnership professional. In this position you will be reporting to the Head of SMB Strategy & Support Ops, this high-impact role will be responsible for coordinating the execution and delivery of a wide breadth of sales strategy and enablement initiatives that will drive effectiveness and nimbleness of the SMB Sales & Partnerships organization. You will provide expert guidance and leadership within your delivery streams, enhance client and employee experiences, and execute against critical initiatives focused on product and service delivery, sales enablement, continual process improvement, and the creation of a strong, scalable controls environment to protect our clients and the firm. The VP, SMB Sales & Partnerships Strategy & Enablement will:· Act as a key execution and delivery partner to support the SMB Sales & Partnerships organization's strategic efforts in close partnership with stakeholders across the organization.· Perform and lead analysis to identify learnings, performance, and process improvement recommendations across the SMB Sales & Partnerships organization.· Deliver multiple initiatives leveraging strategy, project management, analytics, communication, and stakeholder engagement skills.· Partner across functions to ensure a frictionless integration of new sales strategy and enablement initiatives.· Develop, manage, and maintain a communications, collateral, and process repository to ensure consistent messaging and engagement across Sales & Partnerships organization.· Deliver multiple initiatives leveraging strategy, project management, analytics, communication, and stakeholder engagement skills.· Partner across functions to ensure a frictionless integration of new sales strategy and enablement initiatives.· Develop, manage, and maintain a communications, collateral, and process repository to ensure consistent messaging and engagement across Sales & Partnerships teams, stakeholders, and clients.· Develop, manage, and maintain a portfolio of partner-facing training and marketing material that will bolster our partners' abilities to positively position our business to their members. Desired Background & Qualifications:· 5+ years experience in project management, communications, sales readiness and overall business management.· Learning and development experience is an asset.- Very strong PowerPoint skills· Bachelor's degree or combination of relevant professional experience and/or certifications.· A Project Management certification is preferred but not required.

Human Resources (HR) Advisor Robert half is currently working with a dynamic and forward-thinking organization. Our client strongly believes in fostering a positive and inclusive work environment where every individual can thrive and contribute to our collective success. As they continue to grow, our client is seeking a highly skilled and experienced Bilingual Human Resources (HR) Manager to join their team and help lead their HR department to new heights. Responsibilities:-Develop and implement HR strategies and initiatives aligned with the overall business strategy-Oversee the recruitment and hiring process, including sourcing candidates, conducting interviews, and making hiring decisions-Manage employee relations issues, including conflict resolution, disciplinary actions, and grievances-Lead performance management processes, including goal setting, performance evaluations, and career development planning-Coordinate training and development programs to enhance employee skills and knowledge-Manage compensation and benefits programs, ensuring competitiveness and fairness-Monitor and ensure compliance with all relevant employment laws and regulations-Provide guidance and support to managers and employees on HR-related matters-Stay informed about industry trends and best practices in HR management-Offers expert research, analysis, counsel, and direction in the creation, monitoring, and enhancement of HR management strategies, policies, procedures, systems, and services to ensure ongoing improvement

VP, Loan Administration Our client, an international financial institution, offers a broad range of financial services centered on banking. They are also engaged in the leasing, securities, credit card, investment, mortgage securitization, venture capital and other credit related businesses. They are currently seeking a VP Loan Administration for their Toronto office. While there are no direct reports for this role as of yet, the incumbent must have 3+ years of experience in managing a small team. This role requires an initial in-office training period. After completing the training, the position will transition to a hybrid model, with three days per week in the office. Snapshot of the Role:The VP, Loan Administration will act as a team lead and will assist and support the Vice President/Team Leader(department head) to manage and guide the operations of the department, including but not limited to monitoring and maintaining the relevant credit information of each customer within the Loan IQ application and our client’s proprietary credit application platform. Perform operational processing and support to commercial lending, focused on monitoring and servicing commercial and business loan transactions that service a portfolio of corporate participation and syndicated loans. Review, prepare and finalize loan documents ahead of the disbursement of funds; verify that documentation and work processes are complete and conform to policy. This position is also responsible for managing daily operations, overseeing, and checking daily functions of the Loan Administrators.

Collections Robert Half is seeking a Credit Collections specialist who will lead the Credit Collections team in providing support to the organization through the management of customer credit and accounts receivable. The Credit Collections specialist will report directly to the Credit and Collections manager. The Credit and Collections specialist is working 8:00 a.m. to 5:00 p.m. Monday to Friday. Duties:- Monitor assigned accounts for past due balances and collectability- Contact delinquent customers by phone, e-mail, fax, mail or other means to address and resolve past due balances.- Work to address and resolve issues related to cash applications, NSF checks, credit card processing and more.- Work to address and resolve issues related to terms, pricing, freight and shipping.- Assist with cash applications when needed.

Operations Manager Working with a growing and leading organization in innovation, and customer satisfaction. Specializing in [specific areas of construction, e.g., residential, commercial, infrastructure projects]. As our client continues to grow, we are seeking a highly skilled and motivated Operations Manager to join a collaborative team. Position Overview:We are looking for a dedicated Operations Manager to oversee the daily operations of our construction projects, ensuring efficiency and effectiveness across all departments. This role involves managing human resources, logistics, and operations while working closely with project managers to ensure smooth project execution. The Operations Manager will report directly to the owner and play a critical role in strategic planning and decision-making. The Operations Manager will oversee recruitment, onboarding, training, and development of staff, manage employee relations, performance reviews, and ensure compliance with labor laws specific to the construction industry. They will develop and implement HR policies and procedures to enhance workplace culture and productivity. The role requires streamlining and optimizing operational processes to improve efficiency and reduce costs, developing and monitoring key performance indicators (KPIs) to ensure operational goals are met, and implementing and maintaining quality control standards across all construction operations. Coordination of logistics and supply chain activities, including procurement, inventory management, and distribution, is a key responsibility. The Operations Manager will ensure timely and cost-effective delivery of materials and services, manage relationships with vendors, suppliers, and logistics partners, and work closely with project managers to ensure projects are delivered on time, within scope, and within budget. They will provide operational support and resources to project teams as needed and assist in the development of project plans and timelines. The Operations Manager will prepare and present operational reports to the owner, providing insights and recommendations for improvement. They will participate in strategic planning sessions and contribute to the development of business strategies, monitor industry trends, and implement best practices to maintain a competitive edge.

Human Resources Generalist Our client is searching for an experienced Human Resources Generalist to join their organization in a newly developed role. You will be responsible for all aspects of HR such as Employee Relations, Policies & Procedures, Employee Engagement, Training & Development, Performance Management, and Hiring processes. If you are searching for a new challenge where you can utilize your HR experience and hold autonomy in your role, this might be the position for you! Responsibilities:<ul><li>Employee Relations: point of contact for employee concerns, conflict resolution, provide guidance to employees in relation to company policies ad procedures. </li><li>Performance Management: implement and support managers with employee training and development, performance management processes including goal setting, regular feedback and performance reviews. Provide guidance to managers on performance related issues and help develop improvement plans when necessary.</li><li>Talent Acquisition: support the recruitment process and collaborate with hiring managers to identify staffing needs, appropriate interview process, onboarding and new hire documentation.</li><li>People Strategy: promote company values and a high performing positive environment; monitor people strategies, systems and procedures across the organization; maintain employee morale and engagement.</li><li>Policies & Procedures: Develop and implement policies and procedures, ensure compliance with labour laws and regulations regularly, update policies and procedure in line with industry best-practices, conduct regular audits to ensure data accuracy.</li></ul>

HR Business Partner Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance, and business systems professionals. Our Ottawa area client is currently looking for an Human Resources Business Partner This is a 3-month engagement with the possibility of extension. This organization offers a fully-remote work model. The Human Resources Business Partner will be responsible for:-Oversee day-to-day Human Resources functions including hands-on and strategic input, insight, and advice on people-related issues.-Talent management, employee relations, coaching/development, compensation, conflict management-Working closely with management and supporting department heads supporting employee relations and engagement-Talent Acquisition and workforce planning-Support change management and organizational development initiatives -Review, develop and communicate policy & procedures to all staff -Performance management-Other duties as required

Plant Controller Our client is an established and successful Canadian manufacturing company with plants across Canada, as well as in the US. Due to exciting growth through a recent acquisition, they are looking to hire a Plant Controller who will manage the finance function for the Brantford location as well as another plant in Eastern Canada. This is a hybrid role, requiring 3-4 days onsite. The Plant Controller reports to the Group Controller and manages an overall team of 6 direct reports based at the two plants. The Plant Controller is responsible for full cycle accounting and month end close for both plants, as well as supporting the Plant Manager and local Operations staff. As the Plant Controller, you are responsible for inventory management, analysis of production cost variances and budgeting/forecasting. To be considered for the role of Plant Controller, you must be a CPA with 5+ years of accounting experience in a manufacturing environment, including 2+ years of people management. You should be a driven individual who sees this as an opportunity to grow your career and also be involved in corporate functions. You are a CPA with a successful track record for being a Finance Business Partner who consistently delivers value to Operations. Strong ERP and Excel experience is mandatory for this role.

Payroll Supervisor Our reputable client is seeking a Payroll Manager to join the company. This Payroll Manager will be responsible for work on tax-related tasks, such as W2 forms, preparing reports and updating policies, and will help achieve standards that are necessary for growth within the financial department. This may be the role for you if you are a dynamic Payroll Manager with excellent communication, proven leadership, and are deadline driven. How you will make an impact - Liaise with auditors and manage payroll tax audits - Manage processing of payroll changes (e.g., new hires, terminations, raises) and system upgrades - Engage with accounting and Human Resources (HR) teams - Manage the accuracy of records and prepare reports - Develop systems to process payroll account transactions (e.g., salaries, benefits, garnishments, deductions, taxes and third-party payments) - Oversee and train payroll assistants and clerks - Comply with relevant laws and internal policies - Answer payroll-related questions and resolve issues - Organize payroll systems and timekeeping

Cloud Systems Administrator Our client, located in Toronto is looking for a talented Cloud Systems Administrator to join their growing team and contribute to the development, deployment, and maintenance of their on-premises and cloud-based solutions. As a Cloud Systems Administrator, you will be responsible for designing, deploying, and managing Azure cloud solutions. You will work closely with other engineers and project managers to ensure the cloud environments are efficient, secure, and scalable. This role requires a deep understanding of Azure services and a passion for technology. Responsibilities:• Design, deploy, and manage Azure cloud infrastructure and solutions.• Monitor, troubleshoot, and optimize Azure cloud environments to ensure performance and cost-efficiency.• Implement security best practices to protect cloud infrastructure and data.• Collaborate with development teams to integrate and optimize cloud-based applications.• Develop and maintain automated processes for cloud provisioning, configuration, and management.• Create and maintain documentation for cloud architectures, configurations, and processes.• Assist in the migration of on-premises systems to Azure cloud.• Stay current with emerging cloud technologies and recommend innovative solutions.• Provide technical support and guidance to other team members and clients.• Participate in on-call rotation to provide support outside regular working hours.

Legal & Compliance Coordinator Our client is a national organization in the insurance industry, dedicated to providing exceptional service and innovative solutions to our clients. We are currently seeking a Legal & Compliance Coordinator to join their team and support their legal and compliance efforts. Reporting to the Senior Legal Counsel & Privacy Officer, the Legal & Compliance Coordinator will be responsible for a variety of duties. This support may involve various areas such as insurance licensing, regulatory affairs, privacy, and compliance. Additionally, the Coordinator will assist with projects aimed at achieving broader legal and compliance goals for the companies. Essential Responsibilities:<ul><li>Track and coordinate submissions to Canadian insurance regulators</li><li>Manage technology platforms for legal administration</li><li>Oversee the Camms regulatory compliance management system</li><li>Analyze data and generate comprehensive reports</li><li>Maintain the Company's insurance portfolio</li><li>Write and update policies and procedures</li><li>Administer legal, compliance, and privacy email intake process</li><li>Assist with consumer complaints and privacy inquiries</li><li>Support legal and compliance educational training</li><li>Create and maintain file management system for legal documents</li><li>Provide administrative assistance to Senior Legal Counsel & Privacy Officer and Chief Financial Officer</li></ul>

VP, Business Control Our client, an international financial institution, offers a broad range of financial services centered on banking. They are also engaged in the leasing, securities, credit card, investment, mortgage securitization, venture capital and other credit related businesses. They are currently seeking a VP Business Control Officer/Treasury for their Toronto office. Snapshot of the Role: This first line of defense role is responsible for control design and monitoring support for all their Canadian Branch business lines. The Business Control Design and Monitoring role will support the management team to develop appropriate front office controls, and design and execute a control monitoring program to ensure they maintain a strong control environment within the front office. This position will also be responsible for control and process mapping related to priority areas of focus, especially in Treasury and will assist with the design and execution of control effectiveness assessments.

Assistant Controller <ul><li>Responsible for the integrity, completeness and accuracy of financial information and systems of the organization in local GAAP and US GAAP. </li><li>Revenue accounting, statutory reporting, consolidation of subsidiaries, management and business metrics reporting, and Treasury </li><li>Lead and manage the Revenue Team </li><li>Review and preparation of monthly revenue journals and balance sheet reconciliations including associated royalties and rebates </li><li>Oversee the monthly review of revenues, cash collection and bad debt </li><li>Review and prepare month-end revenue reports, commentaries and variance analysis </li><li>Oversee the quarterly contract review process </li><li>Provide technical expertise oversight related to revenue recognition matters </li><li>Research accounting issues and provide recommendations that are compliant with generally accepted compliance principles </li><li>Provide input into customer and contract opportunities </li><li>Support the FP& A team in revenue, rebates and royalties budgeting and forecasting </li><li>Mentor and coach the Revenue Team </li><li>Ensure all matters concerning corporate governance are carried out as per company guidelines </li><li>Responsible for observance of all corporate standards for finance and control areas </li><li>Production of required monthly and ad hoc revenue, treasury and reports </li><li>Prepare detailed reports on audit outcomes and provide recommendations to improve accounting and management practices within the company </li><li>Liaison with internal and external auditors and tax advisors as required</li></ul>

Senior Manager, Third Party Risk Management Our client is a Federally Regulated Financial Institution. They are seeking a Senior Manager, Third Party Risk Management (Contract position, with potential to become permanent, full-time). The purpose of the Senior Manager, Third Party Risk Management is to assist the VP, Third Party Risk Management in overseeing and supporting the development and implementation of the enterprise Third Party Risk Management framework and for providing effective support across the organization. Reporting to the VP, this role is responsible for contributing to the design and oversight of implementation of the enterprise Third Party Risk Management framework and for providing effective support across the organization. Working closely with partners and stakeholders, the Senior Manager, Third Party Risk Management will be responsible for developing Third Party Risk Management methodologies, performing risk assessments, governance, training and reporting. Key responsibilities: <ul><li>Develop and contribute to the execution of the Third Party Risk Management Strategy, framework, Policy, Standards, structures, and processes</li><li>Responsible for providing support for regulatory reporting on third party risk management for the organization in accordance with OSFI guideline B10</li><li>Support the development and implementation of the company’s operational resilience framework</li><li>Create alignment of third party management methodologies and practices amongst key internal stakeholders</li><li>Assist in the identification and preparation for emerging risks</li><li>Establish and maintain Third Party Risk Management reporting and governance related activities</li><li>Support the development of training and testing programs to provide assurance of resilience to key risks and threats</li><li>Establish and report on Third Party Risk Management key risk metrics and facilitate the sharing of best practices across the organization</li><li>Ability to independently manage and prioritize multiple assignments and meet deadlines</li><li>Maintain productive relationships with all internal and external stakeholders</li></ul>

Financial Analyst Robert Half is looking for a zealous Financial Analyst to be part of a thriving company in the Financial Services industry. In this position, you will conduct financial modeling on various financial products as well as have responsibility for measuring, analyzing, and forecasting performance in conjunction with operating plans. We will be depending on you to advise management on the allocation of resources to best accomplish objectives and prepare reports for management. As part of a dynamic team, you will be a key business partner in areas including forecasting, performance reporting, and expense management. This Financial Analyst role is based in the Surrey, British Columbia, area and is a short-term contract / contract employment opportunity. We seek someone who has internal drive and strong potential for detail oriented growth and development. What you get to do every day - Function next to senior executives on strategic deep dives by developing financial models and insights on topics such as: Retention forecasts, Campaign Planning & Tracking, return on investment of strategic investments, event tracking and execution, strategic resource allocation, and prioritization - Enable effective Business Intelligence (BI) to provide decision making support - Work closely with cross-functional partners in Accounting and Operations to execute against plans - Flexible individual capable of handling large amounts of information and managing expectations - Oversee the monthly and quarterly financial close process by working with Accounting - Analyze annual performance by comparing actual results to their expectations and supply information to business partners to inform decision making - Support weekly, quarterly and annual Area/Segment-level Bookings and P& L forecasting - Assess potential risks and opportunities and research performance - Discover the root causes of internal and external facts that are influencing performance and outcomes - Drive monthly reporting to business partners on financial results and actions required - Execute and monitor forecasting reports

Controller The CompanyOur Oakville client is an established and very successful manufacturing company. They are a stable business and boast decades of success in their industry. They are experiencing unprecedented growth organically, as well as through acquisitions. As a result, they are adding a Controller to the team. This is a HYBRID position. The RoleThe Controller reports to the President and is responsible for management of the Finance and Accounting function. The Controller has complete oversight of the day-to-day accounting, month end close, financial reporting, government remittances, financial statements, and variance analysis. As the Controller, you will supervise a team of 2 staff. What do you bring to the role?You are a designated CPA with 2+ as a Controller or Accounting Manager where you managed the Finance function and supervised a team. You are an energetic go-getter with strong business acumen who wants to help the company expand. Your keen business sense will assist the President in increasing revenues and the bottom line. You can utilize your strong FP& A skills to lead strategic planning, budgeting and forecasting. To be considered for this position, you must have manufacturing industry experience, preferably from another SMB organization. Experience in helping to scale a business, particularly through acquisitions, is an asset. What’s in it for You?<ul><li>Generous salary</li><li>Performance bonus</li><li>Full health, dental, prescription, paramedical and vision benefits</li><li>CPA dues and professional development</li><li>Generous vacation and PTO</li><li>Excellent work/life balance</li><li>Hybrid work </li><li>Opportunity to help scale a company and achieve its goals and growth targets</li><li>Be a member of the Senior Leadership Team</li></ul>

Transportation Manager We are currently seeking a dynamic Transportation Manager for one of our clients in the automotive industries in the lower mainland. As a Transportation Manager, you will oversee the logistics team for your assigned market, ensuring the safe, efficient, and profitable movement of fleet lease, factory, and consignment vehicles. You will provide leadership, supervision, training, and development of the logistics team. Responsibilities:<ul><li>Oversee the logistics team, ensuring the safe, efficient, and profitable movement of fleet lease, factory, and consignment vehicles.</li><li>Provide leadership, supervision, training, and development for the logistics team, including carrier dispatching, compliance, claims, and internal driver pool management.</li><li>Manage timekeeping for drivers, clerks, and dispatchers, ensuring proper scheduling and staffing levels.</li><li>Act as the primary point of contact for transportation, maintaining high customer satisfaction.</li><li>Monitor financial performance, including total spend, and coordinate changes with senior management.</li><li>Resolve customer concerns, utilizing performance management reports and KPIs to manage expenses and costs effectively.</li><li>Support initiatives and ensure the application of standard processes to meet or exceed SLA standards.</li><li>Promote a safe work environment and ensure department employees are familiar with operating procedures.</li><li>Foster talent development and maintain a high trust team culture that values diversity and contributions.</li></ul>

Senior Financial Business Analyst (FP&A) Our client, a very successful law firm, is currently seeking a Senior Financial Business Analyst (FP& A) for their finance team This is a hybrid role in the downtown core (2 days in office). Reporting to the Manager, Financial Analysis , the Senior Financial Business Analyst (FP& A) will provide financial reporting, forecasting, financial modeling, and financial analysis in evaluating the firm’s financial performance, and other data to support decision-making across the partnership with a view to positively impacting results. Snapshot of the Role:· Timely and accurate collection, preparation, and analysis of data for financial reporting.· Analyzing and interpreting large volumes of data from financial systems to facilitate management reporting.· Developing financial models and forecasting to measure and report on KPI’s.· Preparation of written reports and presentations summarizing financial performance and providing insights to internal stakeholders, including senior management.· Conducting trend analysis and industry benchmarking to prepare monthly executive presentations.· Participating in BI projects to consolidate data and create BI reports and dashboards.· Strengthening relationships within finance and various stakeholders with regular communication and effective feedback.

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