48 results for Customer Service Specialist

Customer Service Representative If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This long-term contract / contract Customer Service Representative position could be for you, if you're available to work in Concord, Ontario. What you get to do every single day - By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers - Manage the fielding and sending of important written business correspondence - Contribute accurate, friendly customer service in a timely fashion - Manage and place incoming telephone calls

Customer Service Representative Customer Service Representatives might be interested in this opportunity via Robert Half, in a dynamic, rapidly changing call center. Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Representative we're looking for. If you're looking for work in Vaughan, Ontario and can work a permanent position, this could be the Customer Service Representative opportunity for you! Your responsibilities in this role - Receive and send written business correspondence - Offer friendly, accurate customer service in a timely fashion - Be a part of business development by by actively cross-selling and referring customers - Handle incoming telephone calls

Service Delivery Specialist You could join the Robert Half team if you are looking for work as a Help Desk Analyst! This long-term contract / temporary to hire employment opportunity is based in the Toronto, Ontario area. We encourage you to apply if you have a can-do attitude and are looking to be part of a highly motivated team. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As the Help Desk Analyst, it is important that you understand how your role relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. If you understand how these processes work together to provide superior support and high availability of our business, you will have an edge over the competition. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. You will be successful at this Analyst job if you can cover alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. Key responsibilities - Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - This position must facilitate user account management by closing tickets in a timely manner, while upholding customer service standards - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues - Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

IT Support Specialist Robert Half is looking to hire an IT Support Specialist for a client that is rapidly expanding in the West GTA region. This is an exciting full time opportunity offering growth, development and stability. Please take a look at the summarized information below and apply if you are the right fit. Due to the high volume of applicants, those that fit the requirements will receive a response. Thank you for understanding Role: IT Support SpecialistType: Full Time / PermanentLocation: West GTASalary: $50k to $60k (Max is $63k) + 3 Weeks Vacation + Strong Benefits + Over time payRequirements:- 2+ Years experience working in IT / Help Desk role- Providing L1 and L2 Support- Office 365 / Basic Azure- Active Directory- Hardware trouble shooting (Printers, PCs, Laptops etc)- Mobile phone support / MDM- PC imaging; remote access tools- VoIP- Working with ticketing systems

Sales Specialist We are seeking a results-driven and experienced Sales Specialist to join our clients team. The successful candidate will play a crucial role in the sales department, with a focus on handling quotes, interacting with clients, and providing excellent customer service. The ideal candidate should have a minimum of 2 years of experience in sales within the lumber industry and possess strong skills in preparing and managing quotes. Proficiency in Sage 50 and the MS Office Suite is essential for success in this role. Responsibilities:<ul><li>Generate and share quotes with potential clients, ensuring accuracy and timely delivery</li><li>Prepare comprehensive quotes based on customer requirements and product specifications</li><li>Handle administrative tasks related to the sales process, including order processing and documentation</li><li>Utilize Sage 50 and MS Office Suite to manage sales data and customer information</li><li>Collaborate with the sales team to achieve sales targets and contribute to the overall success of the department</li><li>Build and maintain positive relationships with clients, addressing inquiries and providing excellent customer service</li><li>Stay informed about industry trends, market conditions, and competitor activities</li></ul>

Purchasing Specialist Robert Half's newest client in the manufacturing industry is seeking a Purchasing Specialist with the following expertise. • Create and submit purchase orders to suppliers• Receive supplier invoices in our ERP• Analyze purchasing trends and make recommendations to manager• Conduct physical checks of inventory and rectify inventory discrepancies• Reduce product shrinkage by ensuring products going out of date are well managed• Respond to supplier emails and calls• Ensure customer requested items are ordered and tracked• Follow purchasing procedures and all applicable laws and regulations

Inside Sales Representative Job Title: Inside Sales RepresentativeLocation: Surrey, BCSalary: $22-25 per hour We are seeking an Inside Sales Representative to join our established client in Surrey, BC. The ideal candidate will have experience in the building materials industry and possess exceptional communication and customer service skills. If you're a self-starter with a go-getter attitude and a passion for providing excellent service to customers, we want to hear from you! Responsibilities:<ul><li>Answer inbound telephone calls and inquiries promptly and professionally.</li><li>Provide excellent customer service through phone calls, email, WhatsApp, and in-person interactions.</li><li>Process orders accurately and efficiently, including scheduling deliveries.</li><li>Perform data entry tasks for orders and maintain accurate records.</li><li>Demonstrate in-depth product knowledge to assist customers with product-related inquiries.</li><li>Monitor the company inbox and respond to client inquiries with urgency and attention to detail.</li></ul>

Accounts Payable Specialist We are seeking highly motivated AP Clerk for a contract opportunity. This role does havep otential to extend and/or become permanent. To be considered or this role you must have strong employee expense experience and end to end AP in high volume environment. KEY ACTIVITIES:• Processing accounts payable activity on a timely and accurate basis, ensuring available payment discount and vendor terms are met to maintain the strong vendor relationships o Perform 3-way match (matching the invoice, purchase order, and receiving report) or 2-way match (matching the invoice to the PO- used for non-physical goods) to ensure payments are accurate.o Ensure correct tax application has been applied. Confirm and verify HST numbers as required.o Ensures all communication received into the Finance Office via telephone, mail, Microsoft Teams, individual or shared email inboxes is actioned, as required, in a timely and friendly manner.o Contact vendor to make payment of approved invoices by P-Card when option is available in accordance with P-Card procedures and within AP spending limits.o Submits receipts and allocates transactions to appropriate GL accounts through on-line system in an accurate and timely manner.o Creates voucher batches and performs voucher data entry review per procedures.• Provides exceptional customer service for assigned vendors.o Respond to all assigned vendor inquiries in a prompt and professional manner, obtaining information from various sources as required.

Payroll Specialist Our client seeking a detail-oriented and experienced Payroll Specialist to join their team. The ideal candidate will have a strong understanding of payroll processes, tax regulations, and compliance standards. This role offers an opportunity to contribute to the smooth operation the payroll system and make a meaningful impact on employees' satisfaction and well-being. Responsibilities: <ul><li>Process bi-weekly or monthly payroll for employees accurately and on time</li><li>Verify timekeeping records and resolve any discrepancies</li><li>Calculate and process payroll deductions, including taxes, benefits, and garnishments</li><li>Generate payroll reports and maintain accurate payroll records</li><li>Stay up-to-date on payroll laws, regulations, and compliance requirements</li><li>Assist with payroll-related inquiries and provide excellent customer service to employees</li><li>Collaborate with HR and finance teams to ensure seamless payroll processes</li></ul>

Accounts Receivable/ Accounts Payable Specialist Are you a detail-oriented finance professional with a passion for accuracy and efficiency? Our client is seeking an experienced Accounts Receivable/Accounts Payable Specialist to join their team. If you're ready to contribute your expertise to a dynamic and supportive environment, we want to hear from you! As our Accounts Receivable/Accounts Payable Specialist, you will: <ul><li>Process incoming and outgoing payments accurately and efficiently</li><li>Reconcile accounts and resolve discrepancies in a timely manner</li><li>Generate invoices, statements, and reports as needed</li><li>Manage vendor relationships and ensure timely payment of invoices</li><li>Collaborate with cross-functional teams to streamline processes and improve efficiency</li><li>Provide exceptional customer service to both internal and external stakeholders</li></ul>

Payroll Specialist Jump start your career as a Payroll Administrator in this exciting opportunity from one of Robert Half's clients. The ideal candidate should have a demonstrated ability in the production of accurate and timely payroll for employees, communicate effectively, and deliver strong internal customer service while working in a deadline-driven environment. This permanent employment opportunity is based in the Toronto, Ontario area. You'll want to apply for this fantastic opportunity as soon as you can! Your responsibilities - Examine data entered by others in the payroll software to include, but not limited to salary/wage increases, benefit deductions, employee termination dates, and employee leaves of absence under FMLA or other unpaid leave - Review payroll areas, fringe benefit reporting, and pay practices related to FLSA to determine how those practices apply to advise management - Agree to current payroll tax requirements and relevant laws associated with the processing of employee wage data, including payroll taxes, employee federal and state income and social security taxes and other required reporting - Prepare voluntary deductions, as well as wage garnishments, pay levies, and other involuntary court-ordered payments in a timely manner, including reporting to the necessary authorities - Strive towards timely processing of payroll in accordance with labor regulations and standard accounting principles - Carry out regular payroll reporting as required and assist with financial audits related to pay records and associated general ledger - Process quarterly and year-end payroll reports - Formulate systems and protocols to direct the collection, calculation and entering of pay data - Join forces Information Technology, Human Resources, and other internal business partners to ensure security protocols for pay systems - Give support to staff with general questions related to payroll, PTO accruals, wage deductions, fringe benefits and other pay related issues

Health & Safety Resource Specialist We are searching for experienced Health & Safety professionals for our client, a non-profit organization for construction, based in Vancouver. In this role, you will be the Health & Safety Resource Specialist, and will be responsible to review, monitor, revise, and develop Occupational Health & Safety resources for the organizations training department courses, committee projects, safety advisors, and website resources. The main duties of this person are:• Oversee the maintenance and updates the H& S website, ensuring the availability of OH& S resources - perform annual reviews to ensure the resources are relevant and accurate.• Develop presentations and resources• Design and collaborate on the development of course materials in conjunction with stakeholders.• Assess resource and training needs with internal stakeholders, subject matter experts, to ensure accuracy and relevance of content.• Provide project updates on a consistent basis about strategy, adjustments, and progress.• Measure project performance to identify areas of improvement and monitor progress.• Lead external safety campaigns, represent organization at conferences, and advocate for its initiatives.• Stay updated with regulations.• Provide excellent customer service to internal and external stakeholders.

Sales Support Representative II Robert Half is currently working with a dynamic client seeking a Cash Application Specialist. As the Cash Application Specialist, you will be responsible for processing high volume transactions for the accounts receivable department. The Cash Application Specialist will ideally have previous accounts receivable experience while working in a high-volume environment. This could be the role for you if you are a Cash Application Specialist! Key responsibilities - Record daily payments including wires, ACH credit transfers, and checks to customer accounts - Help manage customer database accounts - Manage accounts receivables and remittances - Perform weekly general ledger reports - Address payment issues or other discrepancies

Network Infrastructure & Operations Specialist THE ROLE:Are you an experienced professional in network services looking to take on a challenging role with a dynamic company? Robert Half is currently seeking a skilled Network Infrastructure & Operations Specialist to join our esteemed Calgary client. If you're passionate about managing and optimizing network systems in a high-stakes environment, this could be the perfect opportunity for you. As our Network Infrastructure & Operations Specialist, you'll play a pivotal role in overseeing and administering network systems throughout our organization. From participating in cutting-edge projects to ensuring day-to-day operational support and security services, you'll be instrumental in maintaining the availability of critical business applications.ABOUT YOU:You have breadth of IT experience and proven working knowledge of networking with LAN, WAN, Voice, Wireless and Security support, maintenance, design and implementation. Advanced knowledge and proven experience with network capacity planning, network security principles, and general network management best practices. You have strong leadership and project Management experience and the ability to explore new ideas and contribute innovatively to network processes or solutions.WHAT YOU’LL GET:Our client offers a competitive Salary package including bonuses, training/professional incentives and a comprehensive benefit plan. You will have the opportunity to work in an exciting team-oriented environment while increasing your skillset and moving your career forward. If you think you have what it takes to join this recognized and innovative organization, please submit your details online today!

IT Support Specialist Robert Half is looking to hire an IT Support Specialist for a client that is rapidly expanding in the Haldimand County. This is an exciting full time opportunity offering growth, development and stability. Please take a look at the summarized information below and apply if you are the right fit. Due to the high volume of applicants, those that fit the requirements will receive a response. Thank you for understanding Role: IT Support SpecialistType: Full Time / PermanentLocation: West GTASalary: $50k to $60k (Max is $63k) + 3 Weeks Vacation + Strong Benefits + Over time pay

Human Resources Generalist Robert Half is looking for an Onboarding Specialist for one of our Downtown Vancouver clients within the professional services industry. This is an in office role working with a team. Some of the key responsibilities will include; proactively engaging with new clients, ensuring training is provided in order to set up client with success when it comes onboarding, provide recommendations and a high level of customer service, training and demonstrations, coordinate and conduct webinars and other ad-hoc projects around training and being proactive. This is a great opportunity for someone who prides themselves on their high level of customer service, attention to detail and for someone who is interested in pursuing a career in HR. It is a great organisation to start with, learn and grow with a bunch of highly collaborative and fun individuals. The successful candidate will be someone who can build rapport naturally with stakeholders and clients.

Collections Specialist Accounts Receivable Reconciliation & Analysis • Prepare and analyze monthly accounts receivable reconciliations • Prepare and analyze provision for doubtful accounts and other A/R month-end reports Collections & Customer Communication • Provide support to the Finance team in understanding, investigating and resolving Accounts Receivable collection issues • Notify customers of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received • Develop payment plans and negotiate debt payments • Document and track in system all collection activities • Strengthen and develop relationships with customers by professionally handling customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds Internal Communications • Liaise with all sites when necessary to resolve customer discrepancies with sales contracts Performance Improvement and Process Optimization • Recommend further action or discontinuation of product and service on occasions where payment is not forthcoming • Assist in streamlining and optimizing the Accounts Receivable and collection processes by identifying areas for performance improvement Reporting and Documentation • Preparing ad-hoc reports related to collection work

Sales Analyst Specialist We are looking for a Sales Analyst to join our clients team and support their sales team by compiling and analyzing sales and market data to help our organization sell more effectively, as well as keeping up to date with Bid to tenders and ongoing projects. Sales Analyst responsibilities include reviewing market trends and other sales figures to help our sales team understand the market and provide more recommendations to our clients potential clients. Ultimately, you will work with our clients sales team to improve our sales process and help us close more sales opportunities. ResponsibilitiesDevelop methods and strategies for assessing large amounts of dataStudy past sales data to determine trends in productivityConduct research into competitive companies and the surrounding marketHandling customer contract addendums, ensuring information provided is correct and filing of contract addendums once executedMonitoring performance, running PM reports, and Key Performance Indicator (KPI) reports.Assisting with the preparation of RFP’s & tenders Attending meetings to assist with note taking, account receivables and providing general updates Communicating on accounts, working with account managers regarding accounts to help resolve customer concerns and address gaps in delivery servicePlatform management, analyzing and checking work order status, monitoring and reporting on technician check arrival and departure timesRun reports from Dashboard and SAPManage customer adhoc requests Collate data for internal meetings and customer meetings Assist with presentations

Senior Accounts Payable Specialist In anticipation of future needs Robert Half is currently seeking Senior Accounts Payable Specialists throughout the Calgary region. As a Senior Accounts Payable Specialist your day to day responsibilities may include, but not be limited to: <ul><li>Provide high-level administrative support to executives and departments, including managing calendars, scheduling meetings, and coordinating travel arrangements.</li><li>Prepare and distribute correspondence, reports, and presentations using Microsoft Office Suite and JDE software.</li><li>Maintain and update confidential information and files with accuracy and discretion.</li><li>Assist with financial tasks, including processing invoices, expense reports, and purchase orders using JDE software.</li><li>Coordinate and support special projects and initiatives as assigned.</li><li>Serve as a point of contact for internal and external stakeholders, providing excellent customer service and resolving inquiries in a timely manner.</li><li>Collaborate with cross-functional teams to ensure effective communication and coordination of administrative tasks.</li><li>Maintain a high level of professionalism and confidentiality in all interactions and communications.</li><li>Ad-hoc duties as requested.</li></ul>

Desktop Support Analyst Robert Half is seeking an IT Generalist with the ability to work independently to bring their experience to a growing team with our client. This is a contract role based in Calgary, Alberta. You will engage your five-star technical knowledge and your passion for exceptional customer service in order to provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems, and reduce the wait times for lab testing and offer assistance from an IT standpoint. Other duties include setting up computers, imaging computers, and moving equipment.

Senior Accounting Specialist THE ROLE:Do you want to make a difference and see positive change in Calgary? Our client requires the support of a passionate, driven Accounting Specialist for a 4-month engagement with a non-profit organization.Typical duties include:<ul><li>Prepare monthly and quarterly financial reporting package to the board and business units</li><li>Oversee the AP and AR process, including the accurate and timely processing of invoices, expense reports, collections and payments</li><li>Monitor budget performance, analyze variances, and provide insights and recommendations to optimize resource allocation</li><li>Review and approve monthly bank and account reconciliations, investigate and resolve discrepancies</li><li>Reviews and approves trust account reconciliations and monitors compliance with trust condition</li><li>Coordinates external audit and prepares annual financial statements in accordance with accounting principles for not-for-profit organizations</li><li>Approve all journal entries for direct reports and provide all transactional reporting requirements, including payroll</li><li>Prepare GST returns</li></ul>ABOUT YOU:With over 7 years of dedicated experience in financial accounting roles, you bring a wealth of expertise to the table. Holding a professional accounting designation in good standing, you pride yourself on your meticulous attention to detail and strong communication skills. Microsoft Excel mastery and familiarity with ERP systems are second nature to you, enabling seamless navigation of complex financial landscapes. Equipped with solid problem-solving abilities and analytical prowess, you are adept at tackling challenges head-on. As a natural leader, you are eager to contribute your skills to support the noble mission of a non-profit organization in a 4-month engagement. WHAT'S ON OFFER?Explore a rewarding opportunity in joining our client's esteemed team in this contract role, you'll not only earn a competitive wage but also open doors to professional development and growth opportunities. Become an integral part of a forward-thinking team, contributing your skills and expertise to make a meaningful impact. Don't miss out on this chance to enhance your career. Please submit your details online today!

Collections Specialist Our client, a dynamic company based in Mississauga, is currently seeking a diligent and experienced Bilingual French Collections Representative to join their team on an ongoing contract basis. As the Bilingual French Collections Representative, you will play a crucial role in the finance department, focusing on collections, reconciliations, and customer communications. Your responsibilities in this role:<ul><li>Make collection calls to customers, ensuring timely payments and resolving any outstanding issues.</li><li>Connect with approximately 500 customers per week to maintain payment schedules and address any concerns.</li><li>Perform reconciliations to ensure accuracy in account balances and transactions.</li><li>Investigate discrepancies and disputes, working to resolve issues promptly and efficiently.</li><li>Re-send invoices to customers upon request, maintaining accurate records of all communications.</li><li>Yield to all Federal Fair Credit Reporting Act rules and regulations.</li><li>Ensure payments are processed</li><li>Direct all billing and reporting activities in accordance to deadlines</li><li>Maintain and update customer files to sustain data integrity</li><li>Register all customer payments to the correct reports</li></ul>

Master Data Governance Specialist Robert Half is looking for a Master Data Governance Specialist to join a large client of our. This Master Data Governance Specialist contract has an initial term of 7-months, with a strong possibility of extension. While this position is open to remote candidates across Canada, preference will be given to individuals who can work on-site two to three days per week in Calgary, Alberta. What you'll do:<ul><li>Conduct comprehensive assessments of clients' master data management processes and identify opportunities for enhancement.</li><li>Design and implement master data governance frameworks tailored to the specific needs and objectives of each client.</li><li>Develop data quality standards, policies, and procedures to ensure the accuracy, completeness, and consistency of master data.</li><li>Collaborate with stakeholders across various departments to define data governance roles and responsibilities and establish clear accountability.</li><li>Provide training and support to client teams to facilitate the adoption of master data governance best practices.</li><li>Monitor and evaluate the effectiveness of data governance initiatives and recommend adjustments as necessary.</li></ul>

OTSC Analyst/Network Specialist THE ROLE:Are you ready to dive into a dynamic role as a Network Specialist? Our esteemed Calgary client is seeking a proactive individual to spearhead responses to a diverse array of OTSC enquiries and IMS incidents, bugs, and feature requests. As a pivotal part of our team, you'll be the cornerstone of our helpdesk capability, handling calls, emails, and meticulously logging client support requests in our internal ticketing system. Moreover, you'll craft technical reports and contribute valuable insights in scheduled meetings, enhancing OT network performance, asset availability, and recommending optimizations to our stakeholders.ABOUT YOU:You are a highly driven Network Specialist with over 2 years of relevant work experience. You bring proficient expertise in wireless networking alongside a robust background in delivering Root Cause Analysis (RCA) for incidents impacting asset availability. Your skill set includes a strong aptitude for critical response, troubleshooting, and general maintenance, complemented by hands-on involvement in leading or assisting proof-of-concept trials with new technologies. Your ability to manage multiple projects and prioritize assignments, coupled with a knack for raising and resolving business and technical issues, enables effective project delivery. WHAT'S ON OFFER?Our client offers a competitive wage and comprehensive benefit package with the ability to develop your knowledge and skills. This is a unique opportunity to contribute your expertise and be part of a dynamic and successful organization. Please submit your details online today!

Bilingual Collections Specialist The strongest candidates for our Collections Specialist position will have a strong sense of ownership and attention to detail. If you're looking to join a growing team in the Security industry, contact Robert Half today to start building your career as a finance professional. This Collections Specialist position in the Mississauga, Ontario region is a long-term contract / temporary opportunity. Your responsibilities:<ul><li>Providing excellent service and ensuring exceptional results in the collection of outstanding commercial and consumer receivables.</li><li>Conducting collections calls for all past due accounts as per portfolio of accounts assigned.</li><li>Contacting past-due customers by phone or e-mail, requesting payments, and negotiating appropriate payment arrangements.</li><li>Assessing and mitigating risk by referring accounts for further action.</li><li>Reviewing and analyzing Accounts Receivables to determine problem accounts and initiate reconciliation/dispute process</li><li>Obtaining and preparing credit information and recommending credit limits, including limits for Credit Supervisor’s approval and above.</li><li>Achieving individual collection targets in order to meet Department and Company’s goals.</li></ul>