Payroll SupervisorOur reputable client is seeking a Payroll Manager to join the company. This Payroll Manager will be responsible for work on tax-related tasks, such as W2 forms, preparing reports and updating policies, and will help achieve standards that are necessary for growth within the financial department. This may be the role for you if you are a dynamic Payroll Manager with excellent communication, proven leadership, and are deadline driven.<br><br>How you will make an impact<br><br>- Liaise with auditors and manage payroll tax audits<br><br>- Manage processing of payroll changes (e.g., new hires, terminations, raises) and system upgrades<br><br>- Engage with accounting and Human Resources (HR) teams<br><br>- Manage the accuracy of records and prepare reports<br><br>- Develop systems to process payroll account transactions (e.g., salaries, benefits, garnishments, deductions, taxes and third-party payments)<br><br>- Oversee and train payroll assistants and clerks<br><br>- Comply with relevant laws and internal policies<br><br>- Answer payroll-related questions and resolve issues<br><br>- Organize payroll systems and timekeepingBookkeeper/Accountant<p>Robert Half has a permanent employment opportunity for a bookkeeper position with one of their clients. If you thrive under tight deadlines with minimal supervision and consider yourself self-driven and organized accounting professional, this Bookkeeper position could be a great match for your skills. Managing accounts receivable, month-end closing, accounts payable, and reconciliation are important tasks in the Bookkeeper role. Furthermore, the Bookkeeper will manage a general ledger reconciliation or light journal entries, full cycle A/P coding, cash applications, and perform data entry. This Bookkeeper role will be located in the Oakville, Ontario area and will be a permanent position. Submit an application today!</p><p><br></p><p>What you get to do every single day</p><p><br></p><p>- Maintain Accounts Payable</p><p><br></p><p>- Keep general ledger updated</p><p><br></p><p>- Form monthly reconciliations, financial statements and all supporting documents</p><p><br></p><p>- Classify sales tax records and create and file quarterly payments</p><p><br></p><p>- Verify monthly accounting close</p><p><br></p><p>- Lead Accounts Receivable</p><p><br></p><p>- Supplementary assignments when necessary</p><p><br></p><p>- File cash flow projections, as needed</p><p><br></p><p>- Manage monthly accounting close</p><p><br></p><p>- Well-versed in credit card management and reconciliation</p>Customer Service RepresentativeIf you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This long-term contract / contract Customer Service Representative position could be for you, if you're available to work in Concord, Ontario.<br><br>What you get to do every single day<br><br>- By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers<br><br>- Manage the fielding and sending of important written business correspondence<br><br>- Contribute accurate, friendly customer service in a timely fashion<br><br>- Manage and place incoming telephone callsAccounts Receivable Clerk<p>Robert Half is seeking an Accounts Receivable (A/R) professional with experience and a knack for problem-solving to join a growing firm in the Education - Trade industry. In this position, you will enter, post and reconcile batches, research and resolve customer A/R issues, prepare aging report, place billing and collection calls, maintain cash receipts journal, update, and reconcile sub-ledger to G/L. Apply for this superb opportunity today. This is a long-term contract / temporary Accounts Receivable Clerk position and is based in the Scarborough, Ontario area.</p><p><br></p><p>How you will make an impact</p><p><br></p><p>- Corroborate documents and codes</p><p><br></p><p>- Offer information to customers, the sales/marketing department and other stakeholders</p><p><br></p><p>- Settle bank accounts, posting and balancing financial data in a variety of ledgers</p><p><br></p><p>- Be an ambassador of the mission, values, and culture of the organization</p>Bookkeeper<p>Utilize your accounting and interpersonal skills in this team-oriented Bookkeeper position. This long-term contract / temporary Bookkeeper role will be located in the Concord, Ontario area. Robert Half is seeking a professional Bookkeeper with excellent communication tactics and a can-do attitude to build their career with a thriving company in the Non-Profit industry. Don't wait to find out more about this role! If you have experience with A/P, A/R, General ledger, and financial reporting, then this may be the right Bookkeeper role for you.</p><p><br></p><p>What you get to do every single day</p><p><br></p><p>- Oversee and manage general ledger</p><p><br></p><p>- Reconcile accounts by rectifying entries</p><p><br></p><p>- Design Accounts Receivable invoices, analyzing payments received, and record deposits</p><p><br></p><p>- Arrange financial reports by collecting, analyzing, and summarizing account information</p><p><br></p><p>- Supervise bookkeeping policies and procedures, along with developing a framework to track financial transactions with an established chart of accounts</p><p><br></p><p>- Support accounts by verifying, allocating, and posting transactions</p><p><br></p>Accounts Receivable ClerkRobert Half is looking to fill an Accounts Receivable (A/R) Clerk at a growing Utilities/Infrastructure company. This position involves entering, posting, and reconciling batches, researching and resolving customer A/R issues, preparing aging report, placing billing and collection calls, maintaining a cash receipting journal, and updating, and reconciling sub-ledger to G/L. This quickly growing team is searching for a self-starter to join the accounting team! You will process full-cycle AP and handle a large number of invoices per week, with high attention to detail. If you are looking for a company that offers great career growth potential and an impressive benefits package, this could be a great match for you. This permanent opportunity for an Accounts Receivable Clerk is in the Burlington, Ontario area.<br><br>What you get to do every single day<br><br>- Verify the correctness of documents and codes<br><br>- Handle payments and compile segments of monthly closings and annual reports in compliance with GAAP<br><br>- Ensure the mission, values, and culture of the organization are supported, conveyed and reinforced<br><br>- Respond to requests for information from shippers, customers, the sales/marketing department and other stake holders<br><br>- Work with clients to solve payment issues; set up payment plans as needed<br><br>- Reconcile bank accounts, recording and balancing financial information in a variety of ledgers<br><br>- Follow standard procedures to execute general accounting tasksFull Charge BookkeeperHave a background in accounting? Interested in taking on a challenging Full Charge Bookkeeper role with opportunity for advancement? If you're comfortable with preparing and processing financial statements and accounts and managing all general accounting and bookkeeping essential functions, you might be the Full Charge Bookkeeper Robert Half is looking for. If you have excellent organizational skills, strong communication tactics, and the ability to handle and prioritize multiple tasks and deadlines, you might be a good fit for this position. The short-term contract / temporary Full Charge Bookkeeper will work in Toronto, Ontario.<br><br>What you get to do every day<br><br>- Tracking fixed assets and preparing depreciation schedules<br><br>- Retaining historical records through the accurate filing of documents<br><br>- Processing accounts payable and accounts receivable, including collections<br><br>- Handling reconciliations for bank and general ledgers, and processing payroll<br><br>- Ensuring monthly, quarterly and year end close happens accurately and on time<br><br>- Studying and adhering to federal, state, and local legal requirements, filing reports, and detailing needed actions to management<br><br>- Producing the trial balance and financial statements, including, but not limited to, balance sheet and statements of income and of cash flows<br><br>- Supervising accounting clerks and entry-level bookkeepersPurchasing Specialist<p>Robert Half's newest client in the manufacturing industry is seeking a Purchasing Specialist with the following expertise.</p><p><br></p><p>• Create and submit purchase orders to suppliers</p><p>• Receive supplier invoices in our ERP</p><p>• Analyze purchasing trends and make recommendations to manager</p><p>• Conduct physical checks of inventory and rectify inventory discrepancies</p><p>• Reduce product shrinkage by ensuring products going out of date are well managed</p><p>• Respond to supplier emails and calls</p><p>• Ensure customer requested items are ordered and tracked</p><p>• Follow purchasing procedures and all applicable laws and regulations</p>Jr Anti Money Laundering Analyst (onsite downtown Toronto)<p>Are you a new College or University graduate from accounting, math, stats or business program and looking to get your foot in the door? We have project in downtown Toronto with a global consulting firm at a major Canadian Financial Institution. This is your chance to get your foot in the door with an award winning organization, they are willing to train on specific aspects of this job. This role is great for someone looking to get experience in financial services risk, compliance, and anti money laundering.</p>Accounts Receivable Clerk<p>Our client, a leading company in the distribution industry, is committed to delivering excellence through our products and services. Their team is the cornerstone of their success, and they are currently seeking a highly motivated and detail-oriented Accounts Receivable (AR) Billing Clerk to join the finance team. If you have a passion for finance, a knack for numbers, and a commitment to customer satisfaction, we would love to hear from you.</p><p><br></p><p>Job Description:</p><p><br></p><p>As an AR Billing Clerk, you will play a crucial role in managing the company’s billing functions. This includes the generation and distribution of invoices, processing of incoming payments, and maintenance of accurate financial records. You will work closely with the sales and customer service teams to ensure a seamless billing process and enhance customer relations.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>· Generate and distribute accurate invoices and credit memos to customers.</p><p>· Reconcile customer accounts and resolve any discrepancies in billing and payments.</p><p>· Communicate effectively with customers to address billing inquiries and resolve issues.</p><p>· Process payments, prepare deposits, and execute electronic transfers.</p><p>· Assess and manage customer credit applications and credit limits.</p><p>· Assist in the preparation of financial reports related to accounts receivable.</p><p>· Ensure compliance with legal requirements, company policies, and accounting standards.</p><p>· Maintain comprehensive records of billing activities, payments, and account statuses.</p><p>· Collaborate with sales and customer service to improve billing processes and customer satisfaction.</p><p>· Handle special billing arrangements and manage overdue accounts.</p>.Net Full Stack Developer<p>Our Client in the Mississauga, Ontario are is looking for a .NET Full Stack developer who can start immediately. This is a contract to permanent position looking for someone that has 4+ years of experience in .NET Development as well as C#, API development, Azure, and SQL server. If you meet the requirements and are interested in this opportunity please apply to the position directly. </p>Software EngineerAre you creative and have strong coding skills and a deep understanding of enterprise systems? We are looking for a highly motivated Full Stack Software Engineer with strong software engineering techniques and knowledge of design patterns. As a Full Stack Software Engineer, you will create superior software solutions by utilizing best practices and innovation. To be successful in the role, you should be self-driven, a creative problem solver and eager to collaborate and solve complex problems both on your own and within project teams.<br><br>How you will make an impact<br><br>- Evaluate new technologies and build prototypes for continuous improvements<br><br>- Create high quality production-ready code in an agile environment<br><br>- Invite solutions which account for scalability and optimize performance<br><br>- Collaborate within an agile team to understand business needs and work through complex business processes to create solutions that align with the company goals<br><br>- Uphold top programming practices and standards<br><br>- Design and implement back end and front end components and servicesVP, Business Control<p>Our client, an international financial institution, offers a broad range of financial services centered on banking. They are also engaged in the leasing, securities, credit card, investment, mortgage securitization, venture capital and other credit related businesses. They are currently seeking a VP Business Control Officer/Treasury for their Toronto office.</p><p><br></p><p><strong>Snapshot of the Role:</strong></p><p> </p><p>This <strong><u>first line of defense role</u></strong> is responsible for control design and monitoring support for all their Canadian Branch business lines. The Business Control Design and Monitoring role will support the management team to develop appropriate front office controls, and design and execute a control monitoring program to ensure they maintain a strong control environment within the front office. This position will also be responsible for control and process mapping related to priority areas of focus, especially in Treasury and will assist with the design and execution of control effectiveness assessments.</p>Software EngineerDo you combine strong coding skills and a deep understanding of enterprise systems with creativity? We are looking for a highly motivated Full Stack Software Engineer with strong software engineering techniques and knowledge of design patterns. As a Full Stack Software Engineer, you will create superior software solutions by utilizing best practices and innovation. Successful developers will be self-driven, creative problem solvers and eager to collaborate and solve complex problems both on their own and within project teams.<br><br>How you will make an impact<br><br>- Analyze new technologies and design prototypes for continuing improvements<br><br>- Develop high quality production-ready code in an agile environment<br><br>- Collaborate within an agile team to understand business needs and work through complex business processes to create solutions that align with the company goals<br><br>- Outline and enact back end and front end components and services<br><br>- Uphold top programming practices and standards<br><br>- Invite solutions which account for scalability and optimize performanceSupply Chain Manager<p>We are looking for an experienced supply chain manager to ensure our supply chain and logistics operations function properly. </p><p>In this role, you’ll collaborate with other departments, such as Operations and Finance, to create effective business plans, so teamwork skills are important. You should also have experience in project management, as well as great leadership and communication ability.</p><p>If you meet these criteria and also possess a strategic, analytical mind, we’d like to hear from you.</p><p><strong>Responsibilities</strong></p><ul><li>Create the company’s supply chain strategy</li><li>Analyze data from shipping and delivering processes to find bottlenecks and other issues </li><li>Evaluate and report on KPIs Monitor logistics to make sure they run smoothly </li><li>Maintain supply chain inventory and records</li><li>Train and guide employees</li><li>Find cost-effective solutions for supply chain processes</li><li>Resolve issues that come up (e.g. delays in delivery, accidents)Collaborate with other departments to create coordinated plans for business growth</li><li>Develop and implement safety guidelines in all aspects of the supply chain (e.g. use of trucks, forklifts)</li><li>Ensure supply chain processes meet legal requirements and standards</li><li>Communicate and negotiate with suppliers and vendors to land more profitable deals</li></ul><p><br></p>Compensation & Benefits Specialist<p>Robert Half's client in the Long-Term care industry is looking for someone who leads the way in establishing, implementing and embedding comprehensive, organization-wide programs to enable a physical and psychologically safe work environment. Responsibilities include developing, managing and working with line of business leaders to implement an internal responsibility system that consists of health and safety protocols and wellness programs. Serves as the primary liaison with the Ministry of Labour (MoL) and Workplace Safety and Insurance Board (WSIB), and facilitates the participation and involvement of the Joint Health and Safety Committees (JHSC). Advances safety standards, conducts health and safety training and oversees inspections and audits. Additionally, manages both short-term and long term disability claims.</p><p><br></p><p>Key Responsibilities:</p><p>1. Develop, implement, and continuously improve integrated health, safety and wellness policies and procedures that are aligned with organization needs, industry standards, Occupational Health & Safety Act/regulations (OHSA), WSIB regulations, and JHSC recommendations</p><p>2. Conduct regular assessments and audits to identify potential health and safety hazards and risks, implement corrective actions to maintain compliance with OHSA, WSIB requirements and JHSC recommendations. Develops and implements wellness initiatives opportunities and improvements </p><p>3. Collaborate with line of business leaders to establish a prominent role as the go to expert in health, safety, and wellness</p><p>4. Facilitate effective processes to seamlessly integrate health, safety, and wellness in promoting continuous improvement, sustainability, leader, staff and organization resiliency</p><p>5. Provide education and training to leaders and employees on health, safety and wellness practices, techniques, and strategies for maintaining a healthy work environment including: </p><p>- Related legislative updates & compliance, injury prevention, WSIB reporting procedures and wellness initiatives, while encouraging active participation and feedback to the JHSC</p><p>6. Facilitate the participation and involvement of the JHSCs in identifying health and safety concerns and risks, conducting and tracking workplace inspections, and developing recommendations for improvement including ensuring compliance with corrective actions within the required timeframe</p><p>7. Implement effective risk management and quality improvement programs, including infection control, occupational health, etc.</p><p>8. Serve as liaison between MoL and WSIB, handling all inquiries, visits, and claims administration, including reporting, investigations, and coordinating return-to-work plans, while ensuring alignment with JHSC recommendations</p><p>9. Collaborate with leaders to implement and integrate wellness considerations into organizational practices</p><p>10. Monitor and analyze data related to health, safety, wellness and WSIB outcomes, and use findings to inform program improvements and new initiatives</p><p><br></p><p><br></p><p>Qualifications:</p><p>1. Bachelors Degree or Diploma in heath promotion, nursing, or one of the allied health/rehabilitation sciences, or Occupational Health and Safety</p><p>2. Certification in health and safety management (e.g., Certified Health and Safety Consultant) and WSIB administration</p>Accounts Receivable Analyst<p>Are you a detail-oriented professional with experience in credit and collections? Our client, a leading company partnered with Robert Half, is currently seeking a skilled Credit and Collections Specialist to join their team in Mississauga. As a Collections Specialist, you will manage credit applications, conduct evaluations, process payments, and resolve customer disputes. This role offers the opportunity to work collaboratively with various departments and contribute to the financial success of the organization.</p><p><br></p><ul><li>Evaluate credit applications, run credit reports, and discuss accounts with questionable credit scores with the Director of Credit & Collections.</li><li>Set up customer accounts in the computer system, including tax status and credit levels.</li><li>Process credit card payments and post received payments to customer accounts in accounting software.</li><li>Monitor account credit limits and aging of receivables, and communicate with relevant parties when accounts are over their limit.</li><li>Perform collection procedures on invoices over 30 days old, including identifying problem accounts and making prompt decisions for collection (e.g., collections, construction liens, legal actions).</li><li>Monitor the volume of credit checks used online with credit reporting agencies to maximize value and minimize costs.</li><li>Identify and resolve customer disputes in a timely manner, working with internal departments/branch stakeholders when necessary.</li><li>Support monthly customer account disputes meetings.</li><li>Perform other duties and tasks as assigned.</li></ul><p><br></p>JR ML AnalystAre you looking to advance in your career? This Financial Analyst position through Robert Half may be a great entry-level role for professionals seeking a career-building opportunity. This is a great entry-level Financial Analyst opportunity in which you will provide daily support to the accounting and finance departments as well as perform routine assignments and solve routine/standard problems with limited discretion. You should be able to direct vagueness and a grand amount of information. If you are a solution-oriented critical thinker with a passion for analysis, this is the Financial Analyst opportunity for you! If you're seeking a long-term contract / temporary employment opportunity, this is for you.<br><br>What you get to do every day<br><br>- Be a factor in the development of monthly financial reporting and other business data<br><br>- Accommodate a number of aspects of the monthly/quarterly/annual close process (i.e. journal entries, account reconciliations, expense analysis, and trend analysis, variance analysis)<br><br>- Dispense unique alternatives and advise to reduce costs and promote financial performance of a company<br><br>- Contribute in annual budgeting process<br><br>- Provide assistance to internal and external auditors during financial and operational audits<br><br>- Offer insight to ensuring adequate controls and procedures<br><br>- Collaborate on the monitoring and maintaining internal accounting controls to ensure compliance with Sarbanes Oxley requirements<br><br>- Scan defining results at the corporate and division levels<br><br>- Could have to guide non-financial staff members on complicated financial subjects in special assignments<br><br>- Probe and query a vast amounts of data<br><br>- Unify and interpret budgets and income statement forecastsAccountant<p>Our client in the Property Management area are looking to fill an Accountant's role. The role would be managing the operations for the owned properties by the organization. </p><p><br></p><p>Responsibilities will include:</p><p><br></p><p>- Performing full cycle accounting duties for a portfolio of real estate assets in the U.S. and Canada, Holdings Inc, and family trusts </p><p>- Responsible for monitoring cash flow for all the corporate bank accounts </p><p>- Preparing and filing quarterly GST/ HST returns within CRA deadlines, administer payments to and refunds from CRA, assist with CRA audits/reviews, maintain electronic filing of all CRA correspondence and documentation and supporting files </p><p>- Preparing and filing annual reports for US entities and various US tax obligations </p><p>- Preparing and filing personal tax returns for the family</p><p><br></p>Financial Planning & Analysis Manager<p>Robert Half is looking for a FP& A Manager to join our Well -Established Global Client!</p><p>The ideal candidate will have deep analytical capabilities, strong verbal and writing skills, and the ability to multitask and work under multiple tight deadlines at once. If you are an experienced FP& A Manager looking for a challenging role at an established company, this may be the role for you.</p><p><br></p><p>How you will make an impact</p><p><br></p><p>- Examine fiscal and budget assumptions in the development of operating plans</p><p><br></p><p>As key member of the operations group , you will be reporting to Sr. Finance Director and Operations to help facilitate the Annual Budget process, and meeting strategic objectives </p><p><br></p><p>Key Accountabilities:</p><p>• Lead the coordination and preparation of monthly forecast for senior leadership, while providing actionable insights into financial performance for the operations team.</p><p>* Report on Key Performance Indicators, offering comprehensive analysis to drive informed decision-making </p><p>• Spearhead special projects, conducting ad hoc financial analysis and providing support to various departments as required </p><p>* Maintain robust financial models supporting annual planning, monthly forecasting, and strategic decision-making by utilizing advanced Business Intelligence (BI) tools to deliver insightful analytics and drive day to day data-driven business decisions </p><p>Must have a strong business and financial acumen, with the ability to align business requirements with financial objectives and drive strategic growth initiatives</p><p><br></p>Software Developer<p>Our client is looking for a Senior Microservices Developer for a long term contract role in the GTA, Oakville area. If you have the below requirements, please apply today! </p><p><br></p><p>Roles and Responsibilities</p><ul><li>Bachelor's degree in Computer Science or related discipline required</li><li>6+ years of experience building and supporting highly distributed applications, with significant experience with Java microservices connecting to databases (PostGreSQL, MongoDB, NoSQL) and cloud systems</li><li>Experience writing RESTful services, and understanding CI/CD pipelines</li><li>Exceptional problem analysis and trouble shooting skills</li><li>Excellent interpersonal, collaboration and team skills</li><li>Creativity in developing solutions for complex problems</li><li>Experience working in an Agile development environment</li><li>Java and SpringBoot</li><li>PostGreSQL Server, MongoDB, Redis</li><li>Restful APIs, Postman</li><li>Git, JIRA, Confluence</li><li>Jenkins, Nexus, Kubernetes</li><li>ElasticSearch is an asset</li></ul><p><br></p>Staff Accountant<p>● Performs month-end close, journal entries and balance sheet reconciliation</p><p>● Accounts receivable and accounts payable processing</p><p>● Invoice and sales order entry</p><p>● Payroll processing</p><p>● Bank and account reconciliations</p><p>● Monthly/quarterly reporting</p><p>● CRA, ON Gov and other tax/authority filings</p><p>● Prepare for and work with external auditors on year-end financial reports</p><p>● Partner with business to understand reporting requirements and ongoing business activities, to adjust financial reporting/analysis to meet changing business need</p><p>● Interaction with team members, vendors, and external agencies</p><p>● Budget preparation and reports</p><p>● Additional ad hoc requests related to the finance/accounting function, general administration</p>Administrative AssistantRobert Half is looking for an experienced Administrative Assistant (Part time- 20//25 hrs weekly)who enjoys problem-solving and taking on new challenges to join a company in the Non-Profit industry. You will be leading the efforts of supporting the office by taking on various office and administrative tasks as an Administrative Assistant. Do your talents include mail merging, pivot tables, and presentation design? Then we have the Administrative Assistant position for you. This Administrative Assistant role is a long-term contract / contract opportunity and is located in the North York, Ontario area. <br> What you get to do every day <br> - Navigate through word processing, filing, and faxing <br> - Receive and direct visitors <br> - Support a variety of projects for other employees <br> - Field telephone callsIntermediate Accountant<p>We are seeking a motivated and detail-oriented Intermediate Accountant with full cycle accounts receivable experience to join our client’s team in Mississauga. The ideal candidate will be responsible for a wide range of accounting tasks, including managing full cycle accounts receivable, performing month-end and year-end close processes, and ensuring accurate financial records. This role is crucial for maintaining the financial health and integrity of the organization and involves providing exceptional service in the collection of outstanding receivables.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Posting journal entries, handling daily deposits, processing payments, and maintaining A/R aging reports.</li><li>Managing full cycle accounts receivable, including invoicing, collections, and reconciling accounts.</li><li>Performing month-end and year-end close activities, including bank reconciliations, financial reporting, and preparing financial statements.</li><li>Reviewing financial data for accuracy and completeness, and making necessary adjustments or corrections.</li><li>Processing invoices accurately and timely, ensuring all transactions are recorded properly.</li><li>Providing excellent service and ensuring exceptional results in the collection of outstanding commercial and consumer receivables.</li><li>Conducting collections calls for all past due accounts as per the portfolio of accounts assigned.</li><li>Contacting past-due customers by phone or email, requesting payments, and negotiating appropriate payment arrangements.</li><li>Assessing and mitigating risk by referring accounts for further action when necessary.</li><li>Reviewing and analyzing accounts receivables to identify problem accounts and initiate the reconciliation/dispute process.</li><li>Obtaining and preparing credit information and recommending credit limits, including limits for Credit Supervisor’s approval and above.</li><li>Preparing and analyzing financial reports to support management decisions.</li><li>Achieving individual collection targets to meet departmental and company goals.</li></ul>Service Delivery Specialist<p>You could join the Robert Half team if you are looking for work as a Help Desk Analyst! This long-term contract / temporary to hire employment opportunity is based in the Toronto, Ontario area. We encourage you to apply if you have a can-do attitude and are looking to be part of a highly motivated team. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. As the Help Desk Analyst, it is important that you understand how your role relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. If you understand how these processes work together to provide superior support and high availability of our business, you will have an edge over the competition. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. You will be successful at this Analyst job if you can cover alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply.</p><p><br></p><p>Key responsibilities</p><p><br></p><p>- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory</p><p><br></p><p>- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment</p><p><br></p><p>- This position must facilitate user account management by closing tickets in a timely manner, while upholding customer service standards</p><p><br></p><p>- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.</p><p><br></p><p>- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues</p><p><br></p><p>- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards</p>