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Help Desk Tier 2 in Cincinnati, OH

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier IDeciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Cincinnati, OH
45338 - 63863
25th percentile
45338
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57038
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
63863
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 114806 141619 168431 Cable/Computer Technician 41438 49481 55819 Help Desk Support Manager 81656 100669 112613 Desktop Support Analyst 53625 64838 75319 Product Support Specialist 48994 60206 75319 Help Desk Tier 3 57769 68738 78975 Help Desk Tier 1 39488 47775 53381 Explore More Salaries

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