Emerging technologies are reshaping the skill sets managers seek in the healthcare support field. In particular, professionals with AI experience are sought to handle duties such as patient scheduling, revenue cycle management, medical coding and transcribing telehealth visits.Salary increases are not keeping up with the demand for nonclinical healthcare professionals. Measures to improve work-life balance, including hybrid work and flexible schedules, can help attract talent. Managers who hire less-experienced professionals and train them can have more recruiting success than those who hold out for a unicorn candidate.
Salary and Hiring Trends in Healthcare
Increased demand for healthcare services is prompting hiring for nonclinical roles, especially those related to telehealth, patient services and the revenue cycle. There is also greater need for professionals experienced with industry software and AI.of healthcare managers are experiencing challenges finding highly skilled job candidates. of healthcare managers are experiencing challenges finding highly skilled job candidates.
How much should I pay or earn?
For jobs that can be done remotely, 69% of healthcare support managers are willing to increase starting salaries for new hires to work in the office full or part time. Of those, 58% are offering workers up to 20% more pay to come in 4 to 5 days per week, but professionals in this field prefer an average of 3 days per week on-site. of healthcare support professionals prefer jobs that allow remote or hybrid work.of healthcare support professionals prefer jobs that allow remote or hybrid work.
Paying for professional certificationsUpskilling employeesReskilling employees for new rolesCross-training employeesEngaging skilled contract talentUsing managed services Paying for professional certificationsUpskilling employeesReskilling employees for new rolesCross-training employeesEngaging skilled contract talentUsing managed services
The hottest healthcare jobs and skills
Medical administrationMedical administrationOffice servicesOffice servicesMember servicesMember servicesMedical billing and collectionsMedical billing and collections
The salary benchmarks listed in the Salary Guide From Robert Half are the result of a rigorous, multistep process to ensure our projections accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary ranges. Learn more about our methodology.The salaries listed in the salary tables represent starting compensation only, meaning pay for someone new to a company in the position listed. Company size, industry and the availability of remote work options can influence salaries. Our estimates do not include bonuses, benefits or perks. We report salaries in percentiles and ranges, recognizing that professionals join companies at varied experience levels.Non-salary data referenced in this Salary Guide is based on online surveys developed by Robert Half and conducted by independent research firms. Respondents include hiring managers and workers from small (1-99 employees), midsize (100-999 employees) and large (1,000-plus employees) private, publicly listed and public sector organizations across the United States.
