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Help Desk Tier 2 in Orange, CA

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier IDeciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Orange, CA
54870 - 77290
25th percentile
54870
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
69030
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
77290
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 138945 171395 203845 Cable/Computer Technician 50150 59885 67555 Help Desk Support Manager 98825 121835 136290 Desktop Support Analyst 64900 78470 91155 Product Support Specialist 59295 72865 91155 Help Desk Tier 3 69915 83190 95580 Help Desk Tier 1 47790 57820 64605 Explore More Salaries

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