Desktop Support Analyst<p>We are on the hunt for a Desktop Support Analyst to join our team located in Playa Vista, California. This role is instrumental in providing computer and facilities helpdesk support to all staff and onsite clients. As the first line of support, this role is end-user facing and requires a strong understanding of various IT principles.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the first responder for technical support & facilities service, ensuring requests are resolved, routed, or escalated for prompt resolution.</p><p>• Document processes and procedures as needed and contribute regularly to the catalog of self-service documentation.</p><p>• Maintain general IT policy and ensure end-users stay trained accordingly.</p><p>• Manage end-to-end break/fix issues that involve replacing and repairing equipment.</p><p>• Oversee the Helpdesk ticketing system and respond to/assign all tickets within SLAs.</p><p>• Assist with new user hardware provisioning and equipment maintenance.</p><p>• Participate in employee onboarding, ensuring new employees have a smooth and seamless experience.</p><p>• Assist with end-user system/software deployment and maintenance.</p><p>• Manage and support office A/V equipment.</p><p>• Have the ability to work well with various departments.</p><p>• Comfortable lifting heavy equipment (e.g.,battery backups, computer monitors and towers, etc.).</p><p>• Strong knowledge of Mac OS and Windows 10/11 operating systems.</p><p>• Familiarity with modern IT Service Management platforms (ServiceNow preferred)</p><p>• Strong problem-solving and critical thinking skills, ability to prioritize workload, and detailed, methodical approach to troubleshooting and resolving issues based on company demands.</p><p>• Team player who is comfortable working independently to maximize team/department performance. </p><p><br></p><p>Skills: Mac OS, Okta, Active Directory, TCP/IP</p><p><br></p><p>For immediate consideration, direct message, Reid Gormly on LinkedIN</p>PC TechnicianWe are offering a contract opportunity for a PC Technician located in Tustin, California. The role predominantly involves troubleshooting and repairing technical issues for customers in the Medical Static industry. This position is customer-centric and requires a hands-on approach to hardware and software configurations.<br><br>Responsibilities:<br><br>• Engage with customers via phone to comprehend the scope of their technical problems.<br>• Troubleshoot and repair issues related to software updates, film ware replacements, and electronic boards.<br>• Remotely or in-person, perform repairs based on the nature of the problem.<br>• Conduct Quality Assurance (QA) tests on repaired devices/units to ensure proper functionality.<br>• Document all repair actions and customer interactions in the ERP system.<br>• Utilize skills in Electrical Engineering, Motherboards, Hardware & Software Installation, Hardware Components, Hardware configuration, Software Configuration, Electrical Repairs, and Customer Service to effectively address and resolve technical issues.<br>• Assemble and disassemble electrical devices as part of the troubleshooting process.
