78 results for Medical Administrative Assistantsecretary

Administrative Assistant We are offering an opportunity in the retail industry for an Administrative Assistant to join our team in Charlotte, North Carolina. This role will involve a variety of administrative tasks, such as answering inbound and outbound calls, data entry, and managing email correspondence. The role also involves customer service and receptionist duties, and requires proficiency in Microsoft Excel, Outlook, PowerPoint, and Word. Responsibilities: • Answering inbound and outbound calls, directing calls as necessary • Greeting visitors and providing excellent customer service • Managing data entry tasks and maintaining accurate records • Handling email correspondence and adding notes to customer accounts when necessary • Reviewing sales brochures for low inventory and reordering as needed • Organizing open order file cabinets and transferring files to paid file cabinets • Scheduling appointments and performing general administrative duties • Filing documents and maintaining an organized work environment • Using Microsoft Excel, Outlook, PowerPoint, and Word to perform various tasks • Providing administrative support to the sales department

Administrative Assistant We are offering a contract to permanent employment opportunity for an Administrative Assistant in the Construction/Contractor industry based in Montgomery, Alabama, United States. This role entails managing inbound calls, providing customer service, and performing data entry tasks in a casual construction type environment. You will also handle email correspondence and some administrative work for on-site project managers. Responsibilities: • Answer and manage inbound calls in a detail oriented and efficient manner • Deliver high-quality customer service, addressing and resolving customer inquiries • Perform data entry tasks accurately, updating and maintaining customer information • Manage email correspondence with clients, ensuring timely and appropriate responses • Assist on-site project managers with administrative tasks as needed • Utilize Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) to complete tasks and manage information • Schedule appointments and organize meetings for project managers • Handle both inbound and outbound calls, maintaining excellent communication with clients and team members.

Administrative Assistant We are offering an exciting opportunity for a meticulous Administrative Assistant to join our team in Cordova, Tennessee. This role involves answering phones, data entry of financial information, and scanning documents.

Medical Receptionist We are offering a short-term contract employment opportunity for a Medical Receptionist in New Hyde Park, New York. This role involves managing front office tasks in a medical setting, including data entry, phone handling, and document management. Responsibilities: • Serving as the first point of contact for patients, including greeting them and answering their inquiries. • Handling inbound phone calls and directing them to the appropriate parties. • Accurately entering patient data into the healthcare system. • Assembling and preparing packets of information for patients. • Performing light faxing duties as required. • Ensuring the reception area remains clean and organized. • Using basic office skills to manage administrative tasks. • Communicating effectively with patients, colleagues, and healthcare providers. • Respecting and maintaining patient confidentiality at all times. • Coordinating with the medical team to ensure smooth operations.

Administrative Assistant Candidates must have special needs population experience, high acuity population experience, or been exposed to high acuity properties. Job Duties:• Supervises one Maintenance Technician• Maintains a working partnership with local community groups including government officials, law enforcement and fire safety professionals• Collects rent, security deposits, makes bank deposits and verifies resident income• Ensures timely and accurate re-certifications, both interim and annual• Manages delinquent accounts, resident receivables, and petty cash• Assists Property Manager with the completion of monthly variance budget reports, annual budget preparation, and monitor fiscal status of the property• Obtains all required program certifications, remains current with compliance and regulatory requirements (e.g. Fair Housing, HUD, TCAC, COS), and ensures property and staff are in compliance• Completes annual and interim re-certifications accurately and on schedule• Assists with completion of MOR/TCAC reviews• Maintains property files in accordance with regulatory guidelines and in accordance with MidPen’s policies and procedures (waitlists and software data files)• Establishes, executes and monitors a preventative maintenance schedule for each property in liaison with the Facilities Coordinator• Coordinates periodic interior and exterior inspections with Preventive Maintenance Lead and maintain property files accordingly• Conducts daily inspections to identify maintenance issues in need of correction• Initiates maintenance work orders and monitors repair status• Ensures turnover of vacant units are completed in three to six days• Maintains curb appeal and achieves satisfactory performance• Keeps property in compliance with fire/safety codes, hazardous materials regulations and OSHA• Ensures emergency preparedness procedures are in place and communicates to residents in case of natural disaster or fire• Completes incident reports within 24 hours of incident and sends documentation to Human Resources• Coordinates employee accident reports, conducts building site reviews and provides policies/ procedures to new tenants• Processes evictions in compliance with regulatory guidelines, court orders and/or upon direction by Property Manager• Participates in staff hiring decisions and conducts site operations for new employees• Conducts performance reviews according to MidPen policy; meets with staff monthly to provide performance feedback• Completes required company specific training within designated timeframe• Perform other duties as assigned

Administrative Assistant We are looking for a diligent and competent Administrative Assistant to join our team in Oklahoma City, Oklahoma. This role offers a contract-to-hire employment opportunity and is primarily focused on providing backup and support to our dispatching team. The Administrative Assistant will be an instrumental part of our team, ensuring smooth operations by managing inbound and outbound calls, scheduling appointments, and handling data entry tasks. Responsibilities: • Answer inbound calls and direct them to the appropriate department or individual • Assist with dispatching tasks as needed, providing support to ensure efficient operations • Manage data entry tasks, ensuring accuracy and attention to detail • Handle email correspondence, responding to inquiries in a timely and professional manner • Schedule appointments and manage calendars, ensuring all individuals are aware of upcoming commitments • Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to complete tasks and manage information • Provide exceptional customer service, addressing inquiries and resolving issues promptly • Aid in the coordination of inbound and outbound calls, ensuring effective communication channels • Assist with other administrative tasks as needed, contributing to the smooth operation of our team.

Administrative Assistant We have an exciting opportunity for an Administrative Assistant in Naperville, Illinois. The successful candidate will perform a variety of administrative tasks in a dynamic workplace environment, supporting both the office and the President. This role is perfect for a recent college graduate or an experienced Administrative Assistant. Apply today! Responsibilities:• Organize and schedule meetings and manage calendar • Book travel arrangements• Produce and edit emails, memos, and daily correspondence• Organize mail and sort• Maintain Files• Monitor and order office supplies • Answer phone calls and help customers with any questions

Administrative Assistant We are offering a job opportunity for an Administrative Assistant in MANHASSET, New York. The role involves performing typing and data entry tasks to support the operations within the telecom industry. The workplace environment is fast-paced and requires a high level of attention to detail. Responsibilities: • Type correspondence, reports, memos, and other documents from various sources. • Enter data into computer systems and databases accurately and promptly. • Format documents according to established guidelines. • Proofread typed documents for errors and inconsistencies. • Maintain both electronic and physical filing systems for documents and records. • Organize and index files for easy retrieval and reference. • Communicate effectively with team members and supervisors regarding assignments. • Respond to inquiries and requests for information in a timely manner. • Ensure the accuracy and completeness of typed documents and data entry tasks. • Provide administrative support to other departments as needed, including copying, scanning, and filing documents. Skills: • Answering Inbound Calls • Customer Service • Data Entry • Email Correspondence • Inbound Outbound Calls • Proficiency in Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word • Ability to Schedule Appointments.

Administrative Assistant We are looking for an Administrative Assistant to join our team in the non-profit sector based in Coachella, California. The individual will be responsible for a wide range of administrative duties to support departmental operations. This includes maintaining office supplies, data entry, transcription, and responding to customer and staff inquiries. The role also involves meticulous record keeping, data analysis, and assisting in the planning and organization of city-sponsored events. Responsibilities: • Undertake a variety of administrative duties including filing, preparing records and monthly reports, and ordering and maintaining office supplies • Perform skilled word processing, data entry, and transcription, displaying independent judgment and discretion in preparing correspondence and reports • Research records within areas of responsibility to prepare and provide follow-up information to customer and staff inquiries • Assist in providing telephone and counter support to the public and staff, explaining procedures, providing general information, and distributing forms and other documents as requested • Respond to public and staff inquiries regarding department and city policies, procedures, and timelines, ensuring compliance and resolving moderate complexity problems within areas of responsibility • Type, originate, format, proofread, and distribute a variety of reports, letters, and memoranda • Organize and maintain various administrative, reference, and follow-up files • Assist in records management and retention function, including scanning, editing, and indexing all official city documents, paperwork, and records • Receive payments and fees from the public in the form of cash and check, issue receipts, post information to departmental, fiscal, or other records, and collect and submit data for reports pertaining to assigned functions • Verify and review forms and reports for completeness and conformance with established regulations and procedures • Assist in planning, organizing, and coordinating city-sponsored events.

Administrative Assistant We are offering an opportunity for an Administrative Assistant in West Palm Beach, Florida. This role is crucial to the smooth operation of our front-end operations, serving as the first point of contact for our company. The successful candidate will be tasked with managing various administrative tasks, providing excellent customer service, and maintaining a detail-oriented demeanor at all times. Responsibilities:• Serve as the first point of contact, greeting guests and managing the front end.• Offer visitors refreshments and ensure the fridge is well-stocked.• Handle supply management, ensuring all office supplies are adequately stocked.• Demonstrate excellent multitasking abilities and attention to detail in all tasks.• Report to the manager and provide regular updates on office operations.• Answer inbound calls and provide excellent customer service.• Perform data entry tasks and manage email correspondence.• Handle both inbound and outbound calls as required.• Utilize Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) for various administrative tasks.• Schedule appointments and manage calendars as necessary.• Provide general administrative assistance as required

Office Assistant We are seeking an Office Assistant to join our client in Glen Allen, Virginia. The successful candidate will be responsible for managing various office tasks, ensuring smooth and efficient operations. The role involves handling a wide range of responsibilities, from processing mail to maintaining office supplies and assisting with company events. Responsibilities: • Answering and directing phone calls to the appropriate parties• Managing the front desk sign-in sheet and greeting visitors• Processing incoming and outgoing mail, including UPS packages• Tracking and ordering office supplies as needed• Organizing lunches for meetings and assisting with company events• Maintaining a clean and organized office environment, including checking copiers for paper and tidying counters• Assisting with the creation and distribution of client gift baskets• Distributing safety supplies and making maintenance calls as needed• Processing subcontracts, including drafting, distributing, and following up• Utilizing various software including Microsoft Excel

Medical Unit Clerk ****THIS IS AN ONSITE POSITION****We are offering a contract to hire employment opportunity for a Medical Unit Clerk in Milton, Washington. This role primarily involves managing patient records and charts in a medical health setting, ensuring accuracy and compliance with all relevant regulations. The successful candidate will work on-site, contributing to our team's efficiency and quality of patient care. As a Medical Unit Clerk, your daily responsibilities will include the following: Scanning, collecting patient information, issuing medical files, filing medical records, and processing patient admissions and discharge papers. Communicating with medical staff, family and other parties. You will also be reconciling patient charts, assisting in medical billing, completing follow up. Responsibilities: • Accurately process and maintain patient records, including notes from medical professionals, patient history, and other necessary information.• Ensure all medical charts are organized and updated, ready for referrals, pharmacy requests, and history documentation.• Regularly check charting to ensure all elements are up to date, including signatures and other necessary elements.• Perform daily census and auditing tasks, ensuring charts are in compliance.• Utilize medical terminology knowledge to accurately interpret and record information.• Collaborate with clinicians and staff to ensure timely follow-ups and efficient communication.• Use EMR - Electronic Medical Records, EHR SYSTEM, and MS Office to manage patient records and perform data entry tasks.• Adhere to audit compliance standards and perform clerical duties as required.• Conduct scanning and filing tasks to digitize and maintain patient records.• Utilize medical coding skills to accurately record patient information.

Medical Receptionist We are offering a contract to hire employment opportunity for a Medical Receptionist in Brockton, Massachusetts. The role involves working in a healthcare setting where you will be the first point of contact for patients. The main function of this role is to provide support to medical staff by handling administrative tasks in a busy healthcare environment. Responsibilities: • Answering incoming phone calls and addressing patient inquiries • Checking patients in and out of the facility • Scheduling follow-up appointments for patients • Sending reminders to patients about upcoming appointments • Utilizing various medical software such as Allscripts, EHR SYSTEM, and Medisoft for administrative tasks • Assisting in billing functions and maintaining charts and graphs as required • Handling insurance-related tasks and queries • Ensuring the smooth running of the reception area and improving patient satisfaction • Adhering to healthcare laws and regulations in all tasks • Utilizing Microsoft Excel for data entry and management tasks.

Patient Care Coordinator We are offering an exciting opportunity for a Patient Care Coordinator based in Richland, Washington. This role is part of the healthcare industry and involves interacting with patients and healthcare professionals to facilitate seamless patient care. This position is a contract role and will be based in a clinic environment. Responsibilities: • Act as the first point of contact for patients, both over the phone and in person • Establish trust with patients through professional and courteous interactions • Facilitate communication between patients and healthcare professionals to ensure a comfortable and enjoyable patient experience • Turn phone calls into appointments, contributing to the revenue generation of the practice • Utilize organizational skills to ensure the office runs smoothly and professionally • Assist customers in navigating health insurance processes • Coordinate patient scheduling to ensure efficient operation of the practice • Perform a variety of customer service, sales, marketing, operational, and administrative tasks • Contribute to the overall success of the practice through diligent and thorough work.

Office Assistant We are offering a short-term contract employment opportunity for an Office Assistant in Clinton, Maine. The role involves a mix of administrative and clerical duties in a fast-paced setting. The Office Assistant will be responsible for document review, follow-ups on paperwork, and working independently in a highly organized manner. Proficiency in Microsoft Office Suite is a must, along with a keen attention to detail. Responsibilities:• Regularly follow up on various paperwork to ensure timely completion of tasks• Work independently in a fast-paced environment, maintaining efficiency and productivity• Proficiently use Microsoft Office Suite for various tasks and projects• Pay close attention to detail in all tasks to avoid errors and ensure accuracy• Perform various clerical duties as needed, contributing to the smooth running of the office• Provide excellent customer service, resolving inquiries and providing assistance where necessary• Utilize data entry skills to maintain and update various databases• Handle correspondence in a timely and professional manner.

Sr. Administrative Assistant Our client has a short-term contract employment opportunity for a Sr. Administrative Assistant in SAN ANTONIO, Texas. In this role, you will be responsible for providing comprehensive administrative support, including organizing meetings and events, maintaining documentation, and overall office management. This position plays a critical role in the efficient operation of our organization. Responsibilities:• Plan and schedule meetings, including arranging for facilities and catering when needed• Create and distribute meeting minutes to ensure all attendees have access to the key points and action items• Organize events, coordinating logistics, and ensuring smooth execution• Undertake a range of other administrative duties as assigned by the management• Utilize Microsoft Office Suites, including Word, Excel, and Outlook, for day-to-day tasks• Manage corporate calendar, ensuring all important dates and events are accurately recorded and communicated• Handle correspondence, ensuring all incoming and outgoing communications are managed appropriately• Support the C-suite executives in their daily administrative tasks• Use Concur and About Time software for various administrative tasks• Maintain accurate documentation, ensuring all files and records are kept up to date and in compliance with company policies.

IP Legal Assistant Robert Half is partnering with an established intellectual property law firm in the South Bay that is seeking to replace a secretary who is retiring after 15+ years with the firm. It is a boutique firm with great benefits, including two days working from home!! Responsibilities of Role:<ul><li>Supporting 2-3 attorneys, 2 who come into the Long Beach office daily and light support one who is remote.</li><li>Prepare patent, trademark, and copyright applications from prosecution through issuance.</li><li>Prepare litigation documents as needed.</li><li>Prepare documents and correspondence regarding post-registration of U.S. and foreign trademark/service marks.</li><li>Prepare USDC litigation filings for Patent/Trademark infringement and other IP disputes.</li><li>Electronically file with the USPTO and Federal Court.</li><li>Prepare client reports.</li><li>Maintain calendar of drop-dead dates for assigned attorney(s) in either paper or Outlook.</li><li>Manage attorney calendars and assist in meeting deadlines.</li><li>Schedule appointments, provide information to callers, transcribe/type correspondence, and read/route mail.</li><li>Manage emails and save them to internal document management system.</li></ul> Work plan:<ul><li>3x onsite, 2 remote.</li></ul> Perks of Firm:<ul><li>Stability! Two secretaries who have been with the firm for over 15 years!</li><li>Very casual environment, flexibility for people to handle things that come up in personal life.</li><li>Nothing is set with regularity, but attorneys will go out to lunch with staff and the firm celebrates peoples’ birthdays.</li></ul> Compensation:<ul><li>Salary range up to 107k</li><li>Annual, year-end bonuses based on firm performance.</li><li>Annual pay increases.</li><li>Medical, dental, and vision are covered – Gold & Platinum blue shield plan, 90% covered for the employee & 15% for dependents. These kick in 1st of the month after 30 days of employment.</li><li>75 hours per year of sick leave + 2 weeks of PTO in the first year, which goes up with tenure.</li><li>401k matched up to 5% based on firm performance.</li><li>Major holidays (10 per year) and half days.</li></ul>

Bilingual Administrative Assistant We are looking for a detail-oriented Administrative Assistant to join our team in Pompano Beach, Florida. In this role, you will be heavily involved in customer service, administrative tasks, and scheduling duties within the industry. This role offers a contract employment opportunity, where your main responsibilities will include interfacing with homeowners, contractors, and businesses. Responsibilities: • Fielding and managing incoming calls from contractors to confirm order statuses, pricing, and material availability. • Handling customer inquiries and resolving their issues promptly. • Scheduling trucks for material delivery based on customer orders. • Collecting payments and executing orders in a timely and efficient manner. • Assisting customers in person as they come to look at materials. • Sending electronic signatures for documentation as required. • Utilizing MS Office and Sage for various administrative tasks. • Assisting in other administrative duties as required. • Maintaining clear and accurate communication via emails. • Ensuring a smooth and efficient flow of operations within the office.

Administrative Coordinator ***THIS IS AN ONSITE POSITION*** If you love building solid customer relationships, this Administrative Coordinator Assistant position via Robert Half, might be for you. This Administrative position is an excellent career opportunity for an articulate, highly-skilled candidate. If you're looking for a long-term contract / temporary to hire engagement, a non traditional start time, and can work in Federal Way, WA this could be the position for you! This position is perfect for candidates looking to work in a dynamic, rapidly-changing environment. Your responsibilities in this role - Welcome and greet new employees to program - Support new employee with digital onboarding - Capture digital signatures - Answer inquiries - Ensure all documents are complete - Field and send out send written business correspondence - Contribute accurate, friendly customer service in a timely fashion - Ability to navigate multiple screens and software's to support intake process - Field and send out send written business correspondence - Contribute accurate, friendly customer service in a timely fashion

Practice Manager We are seeking an Office Manager for a non-profit organization based in Norfolk, Virginia. This role is responsible for overseeing administrative operations, managing office needs, and supervising administrative support staff members. This role requires collaboration with the team to create excellent customer service for clients and ensure best practices and operational compliance. This job offers a contract employment opportunity. Responsibilities: • Oversee administrative clinic activities to ensure compliance with policies and procedures• Collaborate with the Clinical Director to achieve service delivery goals• Coordinate with the Clinic Director for credentialing of clinicians• Process medical record requests as needed• Manage office supplies inventory• Provide front desk coverage when required• Collaborate with the building manager to address site or maintenance needs• Interface with technical support partners for operational needs• Supervise two administrative support staff members to ensure smooth operations• Implement procedures that ensure best practices and operational compliance. Skills: • Proficiency in ADP - Financial Services• Proficiency in Microsoft Office Suites including Excel and Outlook• Excellent Customer Service skills• Knowledge of Medical Coding• Experience in Medical practice management.

Office Administrator Robert Half is partnering with a wonderful company in Plaquemine, LA that is is seeking an organized and self-motivated Office Administrator who will be responsible for providing administrative support to their office personnel. This candidate will have the opportunity to work closely with leadership to help shape the way we organize and operate our business. The office administrator’s role will include clerical/receptionist duties, assisting with bookkeeping/HR/payroll functions, coordinating meeting/events, and assisting management with special projects. This is a wonderful opportunity to join a friendly, fun, and family-oriented workplace environment.

Medical Receptionist We are offering a contract to hire employment opportunity for a Medical Receptionist in Little Rock, Arkansas. The role involves managing front desk operations in a medical facility. This position is integral to ensuring smooth operations in the healthcare setting and providing excellent service to patients and visitors. Responsibilities: • Answering incoming calls and addressing patient queries efficiently. • Scheduling patient appointments and managing the appointment system. • Verifying patient's medical insurance and coordinating with insurance companies. • Handling prior authorizations for procedures and medications. • Performing general receptionist duties such as greeting and assisting visitors, handling incoming and outgoing mail, and maintaining the reception area. • Liaising with medical professionals to ensure patient needs are met. • Maintaining patient confidentiality and adhering to HIPAA guidelines. • Utilizing medical software to update and maintain patient records.

Accounting Clerk Robert Half has an exciting position available for an Accounting Clerk for a well respected, growing organization. Candidate's responsibilities will include, matching invoices to purchase orders and/or vouchers, data entry and assisting in the process of Accounts Payable (A/P) and Accounts Receivable (A/R). You will work with a dynamic team in a great work space/office and have excellent benefits and great career advancement opportunity. This position is a permanent role and is located in the Seattle, Washington area. What you get to do every single day- Assist with other related duties and special projects as assigned- Code documents that require knowledge in determining proper classification of expenditure codes and accounting codes- Utilize a number of sources to create statements and reports- Handle general accounting tasks: help with G/L account reconciliation and month-end closing, other ad hoc projects- Assist Accounts Receivable with processing daily invoices/credit, applying cash receipts, and collecting past due balances- Manually or electronically post financial information- Assist accounts payable with vendor invoices and disbursement filing and with A/P invoice matching & filing- Reconcile discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and recognizing the effect on other accounts; prepare correction documents as required The salary range for this position is $70,000 to $90,000. Benefits:Medical/Dental/VisionSimple IRA20 days PTO9 paid holidays

Contracts Administrator/ Coordinator Robert Half has partnered with a company seeking a contract-to-hire, for a hybrid (2in, 3 out) Contracts Administrator/Coordinator role based in El Segundo, California. This is an amazing opportunity to work in the bio-medical field in legal while helping to advance a cure for cancer ! The role is primarily focused on compliance, data entry, and review tasks, providing a supportive function for a team of attorneys. The individual will be a part of our legal department, contributing to our mission of changing the world for patients. Responsibilities:• Assist in the coordination and administration of contracts such as NDAs, SOWs, MSAs, Vendor Agreements.• Ensure accurate data entry and maintain records in CRM, About Time, and other related systems.• Compare and review documents for consistency and accuracy.• Provide support to attorneys in maintaining schedules, outlook, email, and word processing tasks.• Track changes and update documents as required.• Ensure professionalism in writing and pay attention to spelling and detail.• Use DocuSign for getting agreements solidified from company/attorneys and CFO.• Report to the manager of contract operations.• Demonstrate proficiency in using MS Office tools for data entry, sorting, and formatting tasks.

Cancer Programs Coordinator We are offering a short term contract employment opportunity for a Project Manager in the healthcare industry based in New Port Beach, California. This role primarily involves coordinating and providing support for various programs and events, developing and executing administrative responsibilities, and interacting with multidisciplinary teams to improve services. Responsibilities: • Coordinate with various teams in the development, implementation, and execution of administrative duties, educational events, community outreach, and awareness events • Participate in events, program meetings, and workshops to convey and gather information required to improve services • Assist with the readiness of classes and meetings, ensuring that audio-visual equipment and supplies are available, and rooms are prepared appropriately • Provide support to patients and their caregivers with travel and accommodation planning • Assist in the collection and entry of data, development of presentations, and scheduling of patients and meetings/events • Collaborate with multidisciplinary teams to educate physicians and staff regarding program elements and implementation • Assist with front office duties as necessary to assure efficient patient care and provide coverage for other program coordinators as needed • Handle the obtaining of medical records from offsite facilities • Demonstrate proficiency in various software such as Microsoft Excel, Microsoft Word, and Microsoft PowerPoint in the execution of duties • Exhibit strong interpersonal skills and the ability to innovate in the coordination and execution of tasks • Ensure customer satisfaction through efficient handling of inquiries and providing support for clinical trial operations and healthcare processes. Skills: • Microsoft Excel • Planning • Microsoft • Answering Inbound Calls • Materials Handling • Microsoft Word • Quality • Scheduling • Presentations • Workstation Support • Medical Coverage • Benefit Functions • Facility • Implementation • Microsoft PowerPoint • Travel • Customer Satisfaction • Clinical Trial Operations • Process Improvement • Medical Records • HealthCare.gov • Interpersonal Skills • Coordination • Data Collection • Innovation

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