38 results for Noc Technician

NOC Technician We are seeking a NOC Technician in the healthcare industry based in San Diego, California. The role primarily involves network monitoring and administration, troubleshooting of physical servers, and assisting in the performance of corrective actions. This is a short-term contract opportunity that provides a chance to work in a dynamic, fast-paced environment. Responsibilities: • Administer and monitor the operation of wide-area, local area, and wireless networks, including the associated hardware, software, and SaaS solutions. • Act as an escalation point for NOC Technicians and IT Technical Support staff for any system or network-related incidents. • Assist in installing, monitoring, and administering extensions of the network to accommodate new sites, systems, and equipment. • Monitor and evaluate the usage of the Internet and Intranet websites for performance, capacity planning, and security policy compliance. • Troubleshoot physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations, and software problems. • Understand and interpret error conditions and messages and assist in performing required corrective actions. • Work with various technologies such as Border Gateway Protocol (BGP), Cisco Routers, Cisco Technologies, EO/IR systems, Linux Technologies, AB Testing, Circuit Board, Computer Hardware, Configuration Management, Documentation, Network Engineering, Switches, Network Administration. • Assist in network fundamental teaching and tech training. • Maintain a basic requirement of Azure fundamentals or technology association.

NOC Engineer We are seeking a NOC Technician to join our team in the healthcare industry, located in San Diego, California. This role offers a short term contract employment opportunity and focuses on managing and administering various network operations including wide-area, local area, and wireless networks. The successful candidate will be responsible for planning, designing, and installing network extensions, monitoring network usage, and troubleshooting various network equipment and software problems. Responsibilities: • Administer and manage the operation of wide-area, local area, and wireless networks including the associated hardware, software, and vendors. • Act as an escalation point for other NOC Technicians for any system or network-related incidents. • Plan, design, install, monitor, and administer extensions of the network to accommodate new sites, systems, and equipment. • Monitor and evaluate the usage of Internet and Intranet websites for performance, capacity planning, and security policy compliance. • Troubleshoot physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations, and software problems. • Understand and interpret error conditions and messages and perform required corrective actions. • Process customer credit applications accurately and efficiently. • Maintain accurate customer credit records. • Monitor customer credit accounts and take appropriate action to collect delinquent payments. • Apply skills in Network Security, Network Design, and WAN - Wide Area Network to ensure the smooth operation of the network.

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.

Network Engineer Job Title: Network Engineer Position Overview: Robert Half is currently seeking a Network Engineer for a Direct Hire opportunity with our client in Appleton, WI. To be considered you must be located in the Appleton area or be willing to relocate. No C2C will be considered for this position. As Network Engineer, you will be responsible for designing, implementing, maintaining, and managing the company's computer networks and relative security systems. Your responsibilities will also include maintaining the efficient and secure flow of data and communication across all systems within the organization. Work Schedule: This role is open to a hybrid work schedule after the initial onboarding period. The typical working hours are Monday through Friday, 8am to 5pm. Key Responsibilities: - Design, configure, and manage all the network infrastructure.- Maintain the overall network security, including firewalls and LAN segmentation.- Regular monitoring of network health and performance and resolving any potential issues.- Regular interaction with vendors regarding system functionality, upgrades, and maintenance.

Sr. Desktop Support Technician Job Overview:<ul><li>Provide expert application support and guidance to colleagues.</li><li>Manage maintenance for personal computers and associated hardware systems.</li><li>Support the installation of both software and hardware in collaboration with Network Engineers.</li></ul>

Network Administrator We are offering an exciting opportunity for a Network Administrator in Burton, Michigan. The primary role of the Network Administrator will be to maintain our clients' computing environment by identifying network needs, implementing upgrades, and monitoring network performance. This role is crucial for managing and troubleshooting our clients' Windows Server infrastructure and ensuring that the technology backbone supports the staff and business operations efficiently. Responsibilities: • Install, configure, and support local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. • Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment, security updates, and patches. • Manage Windows Server environments, including installation, configuration, troubleshooting, and maintenance. • Ensure the integrity and security of the network data, servers, and backup systems. • Respond to network administration needs and issues as they arise. • Work with the IT team to optimize and enhance the network and system performance. • Train and guide staff on basic network administration and troubleshooting procedures. • Implement, administer, and troubleshoot network infrastructure devices. • Create accurate network diagrams and documentation for the design and planning of network communication systems.

Network Engineer You might be the Network Engineer Robert Half is looking for, if you have technical expertise in networking hardware and software. If you have strong attention to detail and a firm grasp of interfacing, security, Internet protocols and server and network infrastructure, you might be a good fit for this role. Candidates who are passionate about technical networking should contact us to find out more. Located in the Menomonee Falls, Wisconsin area, this Network Engineer role is an opportunity for long-term contract / temporary to hire employment.We will not review or consider out of state or c2c applicants. Please do not apply. Thanks! Responsibilities - Provide high-level support and technical expertise in networking technology, including hardware, hubs, bridges and routers - Manage a secure transfer of data to multiple locations by way of internal and external networks - Set up and manage network test facilities - Work alongside vendors, clients, carriers and technical staff on the implementation, optimization and ongoing management of networks - Utilize both traditional and creative methods to engineer enterprise data, voice, and video networks

PC Technician We are offering a short term contract employment opportunity for a PC Technician in the Education - University sector based in Tampa, Florida, 33620-6970, United States. The role involves setting up computer hardware, managing peripheral devices, and maintaining aesthetic and functional cable management. Responsibilities • Set up computer hardware and associated peripheral devices. • Manage and maintain proper cable management, ensuring both functionality and aesthetics. • Utilize skills in Dell Technologies, EO/IR systems, Microsoft, Networking, Operating System, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support. • Maintain and troubleshoot Microsoft and Dell Technologies systems. • Provide deskside support and manage deployments. • Implement configuration management and maintain EO/IR systems. • Operate and maintain the computer's operating system. • Manage Active Directory and networking tasks. • Troubleshoot and maintain computer hardware.

PC Technician We are offering a short term contract employment opportunity for a PC Technician in the education industry at a university located in Tampa, Florida, 33620-6970, United States. The primary role will be to setup computer hardware and associated peripheral devices, ensuring both functionality and aesthetics through proper cable management. Responsibilities: • Setup and configure computer hardware and associated peripheral devices • Ensure proper cable management for both functionality and aesthetic purposes • Provide reliable technical support to staff and students on campus • Maintain and repair various PC equipment and hardware • Utilize skills in Dell Technologies, EO/IR systems, Microsoft, Networking, Operating System, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support • Troubleshoot software and hardware issues, ensuring minimal downtime and smooth operations • Maintain up-to-date knowledge of current and emerging technologies • Collaborate with other IT team members on projects and problem-solving efforts • Adhere to university's IT policies and best practices in all tasks and responsibilities • Provide excellent customer service to staff and students, addressing their IT-related queries and concerns promptly and professionally.

PC Technician We are offering a contract opportunity for a PC Technician located in Tustin, California. The role predominantly involves troubleshooting and repairing technical issues for customers in the Medical Static industry. This position is customer-centric and requires a hands-on approach to hardware and software configurations. Responsibilities: • Engage with customers via phone to comprehend the scope of their technical problems. • Troubleshoot and repair issues related to software updates, film ware replacements, and electronic boards. • Remotely or in-person, perform repairs based on the nature of the problem. • Conduct Quality Assurance (QA) tests on repaired devices/units to ensure proper functionality. • Document all repair actions and customer interactions in the ERP system. • Utilize skills in Electrical Engineering, Motherboards, Hardware & Software Installation, Hardware Components, Hardware configuration, Software Configuration, Electrical Repairs, and Customer Service to effectively address and resolve technical issues. • Assemble and disassemble electrical devices as part of the troubleshooting process.

Network Engineer Robert Half is looking for a Senior or Intermediate-level Systems Network Engineer in Kansas City. This role would be onsite 5 days a week and vital to the team, with the primary function being to design, implement, upgrade, and troubleshoot the network infrastructure. The job will also entail maintaining a high level of network performance and security in a professional, executive-level environment. Key Responsibilities: • Design and implement network systems in line with our business needs• Troubleshoot network issues and outages, working to minimize downtime• Use Border Gateway Protocol (BGP) for routing and making decisions in the network• Utilize Cisco Technologies, including Cisco ASA and Cisco Routers, in a daily operation• Implement and maintain firewall technologies to ensure the security of our network• Use Configuration Management tools to automate tasks and improve efficiency• Work with Microsoft Azure and Azure Active Directory for cloud-based solutions• Use system administration skills to maintain network and system performance• Implement patches as necessary to fix vulnerabilities and bugs• Utilize CrowdStrike for endpoint security within the network.

PC Technician HQ in Boston, other offices in Charlotte, Vegas, San Fran, Atlanta• Growing this year, possibly 10-15 growth roles • Need a Tier 1 support tech to support their office move from their lease is up• Skills needed: hardware set up experience, office move experience, basic IT troubleshooting experience, basic help desk experience• Soft skills: customer service, professionalism, good attitude • Day to Day: unpacking boxes, setting up equipment, setting up workstations, organizing and setting up their tech room, troubleshooting level 1 tickets (monitor not turning on, login issues, webcam isn’t working, setting up peripherals, plugging in equipment) • Job is from May 28-June 14, possibly extension of a week or two• 28th they will work remote and get up to speed• 29th – 14th will take place solely at their new office – 225 Franklin Street. They never really need to go to the old office • Project is in two phases – May 29 – May 31st will be setting up new workstations and unpacking. Next two weeks will be an extra set of hands of IT Tier 1 support tickets • They will not be “moving” the equipment, just unboxing and setting it up• They will be doing some Tier 1 troubleshooting

IT Support Technician Essential Skills and Experience Experience providing excellent customer service Highly self-motivated and directed with keen attention to detail 1+years experience in technical support Be tech savvy and ableto learn new technology quickly Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times Curious and solutions focused Solid documentation skills Experience supporting Operating Systems and the O365 Suite Excellent interpersonal skills with both technical and non-technical personnel.  Good to Have Experience with Autopilot/Intune deployment experience or experience configuring, testing, and deploying machines using Autopilot/Intune or similar tools Knowledge of SCCM, JAMF, or other endpoint management tools Understanding of Active Directory(group policy management, Sites and Services, Users and Groups) Experience with project management, change management, and basic ITIL principles Bachelor's degree in Computer Science or a related field Experience or training in Design Thinking

Systems Engineer *Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Systems Engineer / Network Engineer with experience in Azure, M365, Intune, and Windows. If this sounds like your background, then this Systems Engineer / Network Engineer role is for you. For this opportunity, you will work near the Irvine, CA area. Position: Systems EngineerHours/Duration: 40 hrs/wk, M-F, CTH or FTETop Skills: Azure, M365, Intune, WindowsOnsite/Remote: 2 Days/Week OnsiteCompany: BioTech We are looking to present candidates immediately and this Systems Engineer / Network Engineer position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).

Systems Engineer We are inviting applications for the role of Systems Engineer in the Real Estate industry, based in Phoenix, Arizona. The successful candidate will be tasked with ensuring the smooth operation of our systems, including email, Windows server, and Azure Cloud. This position is essential to maintaining our organization's technological framework, and we are looking for someone who is communicative and efficient. Responsibilities: • Ensure the effective operation of the 365-email system, ensuring smooth communication within the organization. • Oversee the Windows server in our fully Microsoft shop, guaranteeing the seamless running of our internal systems. • Manage and maintain Hyper-V systems. • Oversee the operation and maintenance of firewalls, including SonicWALL, FortiGate, and Meraki. • Act as a key communicator within the team, ensuring tasks are completed in a timely manner. • Manage our Azure Cloud Entra-ID system, ensuring optimal performance and security. • Utilize a range of skills including Cisco Technologies, Citrix Technologies, Database, Dell Technologies, and EO/IR systems. • Conduct AB Testing to ensure all systems are functioning at their best. • Maintain our Active Directory, ensuring all user data is up-to-date and secure. • Oversee Backup Technologies, ensuring data is safely stored and can be easily retrieved. • Handle Computer Hardware and Configuration Management, ensuring all systems are working together effectively. • Manage the company's use of Microsoft Azure, ensuring this resource is utilized effectively and securely.

Help Desk Analyst I Robert Half is searching for a Help Desk Technician to support a non-profit company, based in Seattle, Washington. In this role, you will be primarily responsible for handling tier I tasks, including creating users, imaging, new user setup, and password resets. This position is a 2 month contract with potential to extend that is 100% Onsite. Responsibilities:<ul><li>Create and set up new user accounts, ensuring that all necessary permissions and access rights are appropriately assigned.</li><li>Perform imaging tasks as needed, including installing and configuring operating systems and essential software on new or existing hardware.</li><li>Promptly and securely reset user passwords to maintain security and accessibility.</li><li>Assist in the implementation of the ERP system, including setup, troubleshooting, and user training.</li><li>Maintain comprehensive documentation for all tasks performed, ensuring that records are up-to-date and easily accessible for future reference.</li><li>Utilize Citrix Technologies, Database systems, and EO/IR (Electro-Optical/Infrared) systems effectively to support organizational needs.</li><li>Use Lotus Notes, Microsoft tools (such as Office Suite), and Active Directory daily to manage user accounts, communications, and system settings.</li><li>Maintain and manage computer hardware configurations, ensuring all equipment is functioning correctly and is up-to-date with the latest updates and patches.</li><li>Provide deskside support, assisting users with hardware and software issues, and handling desktop hardware setup, troubleshooting, and repair as needed.</li></ul>

Helpdesk Support: IV (Lead)- The HelpDesk Technician will be assigned to provide Services to Help Desk at Banco Santander International with skills and activities that include but are not limited to: 1: Install configure and provide ongoing support for desktop computers Laptops iPhones iPads Printers peripherals and software. 2: Ensure that desktop computer are networked and interconnect with Active Directory File/Print servers Internet Access etc. 3: User information Backup and recovery 4: Perform ticket documentation using the Platform of Service Now Follow-Up and closure for all User-HelpDesk interactions. 5: Diagnostics and support for telephone systems. 6: Support MS Office 365 Microsoft Intune in order to manage the Mobile Devices iPhone and iPads. 7: Support and assist remote users connecting using the new VPN connections.

Desktop Support Analyst Robert Half is assisting a leading investment management firm to hire for a full-time Desktop Support Analyst onsite in Boston. They are looking for a motivated, tech-savvy Desktop Support Analyst to join their team. This role provides high-level support towards the firm's overall productivity by supporting users and maintaining a high level of system reliability and availability. Being a part of an investment firm, you will be expected to deliver quick and effective solutions to our team's challenging IT problems. Responsibilities:<ul><li>Provide desktop/laptop support across the firm; troubleshoot hardware and software issues.</li><li>Complete ticket entries for all reported incidents and requests in the ticketing system.</li><li>Troubleshoot, diagnose, and resolve technical hardware and software issues in a Windows environment.</li><li>Provide assistance and training to end-users regarding hardware/software usage.</li><li>Maintain and deploy software updates and patches.</li><li>Monitor and handle scheduled backups of systems.</li><li>Assist in the implementation and support of cloud-based systems.</li><li>Cooperate closely with the IT team, providing feedback and taking direction.</li><li>Document procedures, standards, best practices configurations, settings, etc.</li></ul>

IT Coordinator Robert Half is searching for an IT Support Coordinator to assist a healthcare client based in Redmond, OR. This candidate will will procure, organize, maintain, and inventory all company assets. This opportunity is a contract to hire opportunity that is 100% Onsite. Apply Now! Job Duties:<ul><li>New Employee Tech Onboarding Set Up and Trainings</li><li>Work with outside vendors to streamline and optimize IT functionality</li><li>Build Infrastructure for future growth of IT department</li><li>Create secure infrastructure for IT department</li><li>Equipment Ordering, Set Up, and Shipping - inc. phones, computers, printers, locks, digital keys, cords, etc</li><li>Equipment Inventorying, including maintaining a database of all tech inventory, including serial numbers</li><li>Equipment Maintenance, including coordinating with outside vendors</li><li>Equipment Troubleshooting - including phones, computers, printers, etc</li><li>Working knowledge of Netsuite, Celigo, Microsoft 365 and Azure</li><li>Production of Training and How-To manuals for employee use and understanding</li><li>Create Orientation and Training Courses for New Employees to IT Department and Platforms/Systems/Server</li></ul>

Help Desk Analyst II We are seeking a Help Desk Analyst II to join our team in Minneapolis, Minnesota. This role focuses on providing exceptional phone support using ServiceNow queue. You will be responsible for troubleshooting and resolving issues related to Microsoft Office 365 and associated office products, as well as connectivity problems. Responsibilities: • Provide phone support to users, ensuring timely and efficient resolution of issues. • Utilize ServiceNow queue to manage and track support requests. • Troubleshoot and resolve issues related to Microsoft Office 365 and associated office products. • Handle connectivity issues, ensuring users can access and utilize necessary systems and software. • Maintain a high level of customer service, ensuring all users receive prompt and courteous support. • Work collaboratively with team members to share knowledge and solve complex issues. • Stay updated on current technologies and trends related to Microsoft Office 365 and associated office products. • Document all support interactions and resolutions in the ServiceNow system. • Escalate complex issues to the appropriate level of IT support when necessary. • Contribute to the continuous improvement of the help desk service.

Network Administrator Network Administrator$85K - $95K + benefitsCalabasas, Los Angeles, CAOnsite for first 90 days, and then eligible for hybrid remote work We are searching for a Network Administrator to join our team in Calabasas. The role involves supporting and maintaining our multi-site local area network (LAN) and wide area network (WAN) infrastructure to meet the communication, connectivity, and data needs of our community. Responsibilities: • Support and maintain a robust, multi-site LAN and WAN infrastructure• Exhibit strong verbal and written communication skills• Work as a team player with a commitment to success in a fast-paced, rapidly-changing network environment• Identify, analyze, and troubleshoot problems and determine their source• Resolve problems or quickly escalate issues and manage their resolution with the assistance of others• Possess strong knowledge of LAN-related technologies: STP, vlans, HSRP, VTP, etc.• Have working technical knowledge of HTTP/S, DNS, SNMP, Tacacs+• Support wireless technologies (Cisco)

Salesforce Technical Lead (PERM Direct Hire) IMMEDIATE INTERVIEW & HIRE!RARE “TECHIE” SALESFORCE TECHNICAL LEAD / SALESFORCE DEVELOPMENT LEAD• NEED TO HAVE SOLUTION ARCHITECTURE AND EXPERIENCE LEADING SALESFORCE DEVELOPERS • NEED TO HAVE EXPERIENCE DRIVING SOLUTIONS • NEED TO HAVE PROJECT AND STAKEHOLDER EXPERIENCE • NOT LOOKING FOR SALESFORCE DEVELOPER EXPERIENCE PERM DIRECT HIRE IMMEDIATE HIRE! REMOTE POSITION WITH 1X / YEAR TRAVEL TO DES MOINES AND GREEN CARD, EAD CARD, OR US CITIZEN. No sponsorship or H1B sponsorship provided.Looking for a candidate who has done Salesforce Development work previously and Who has been a TECHNICAL LEAD WITH SALESFORCE DEVELOPMENT. SALESFORCE DEVELOPER / SALESFORCE TECHNICAL LEAD WHERE this very “Techie” will build out from the ground floor and work within MULTIPLE Clouds: Financial Services Cloud, Service Cloud, Sales Cloud with the Customer.You MUST have the Tech Stack in THESE SPECIFIC SALESFORCE DEVELOPMENT & TECHNICAL LEAD AREAS TO BE CONSIDERED.* LEAD design, development, and implementation of Salesforce solutions, leveraging expertise in Salesforce Financial Services Cloud, Service Cloud, and Sales Cloud and Omni-Channel. * LEAD other Salesforce developers * Do Salesforce CODE REVIEWS* Mentor other Salesforce Developers* You must have Salesforce experience with: Configuration, Apex coding, Lightning web components, Visualforce, Salesforce APi’s, and integrations with external systems.* Build out Salesforce solutions * Integrate Salesforce with other Data Integrations touch points of other applications and systems* ADO / Azure DevOps experience Enhance the Salesforce FSC Financial Service Cloud, Sales Cloud, and Service Cloud platform and work with a modern Cloud tool skill set and manage and lead all aspects of SALESFORCE projects, AND OVERALL HEALTH OF THE SALESFORCE ENVIRONMENT!**** Lead all Salesforce teams in Multiple Work Streams and Multiple Clouds*Salesforce Certifications such as: Salesforce Certified Platform Developer, Salesforce Certified Technical Architect, and/or Salesforce Certified System ArchitectThis is a company SHIFT where the company is modernizing HOW they do business. Building up a Salesforce platform using more FTE permanent hires than consultants.Great people on this team and a very RICH benefits **Bonus. Mostly remote with some travel are just a few of the qualities that make this company culture great!This is a Mid-Level SALESFORCE DEVELOPER / SALESFORCE TECHNICAL LEAD Direct Hire position with a base salary range up to 150K BASE PLUS 13% Bonus + 15 – 18% PROFIT SHARING! For immediate and confidential consideration on this Direct Hire IT opportunity, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, Iowa & Nebraska Region @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger – My direct email address is on my LinkedIN profile. APPLY TO LINKEDIN POST.

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the healthcare industry located in MILFORD, Connecticut. The primary function of this role is to provide direction for external IT managed services, ensure standard practices are met and followed, troubleshoot technology issues, assist with employee onboarding and offboarding, and oversee major IT projects. This role offers a short term contract employment opportunity. Responsibilities: • Directing and coordinating activities of external IT managed services provider team members. • Keeping upper management updated on weekly status, potential roadblocks and risks that may impact business processes. • Obtaining and reviewing system audits to ensure adherence to standard practices. • Troubleshooting technology issues and providing tier 3 level support, stepping in for tier 1 or 2 support as needed. • Assisting with the onboarding and offboarding processes for employees. • Conducting regular checks on network and data security, collaborating with external vendors for review and monitoring. • Identifying opportunities for software and system improvement, updates, and patches. • Reviewing current IT policy and best practice guides for the organization in cooperation with Management and external vendor. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages, working with external vendors to ensure successful implementation. Skills: • Proficiency in Nortel and PBX - PABX systems. • Knowledge of PC Desktop - Workstation setup and maintenance. • Proficiency in PC Hardware and general PC Skills.

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

ERP Application Support Robert Half is hiring an ERP Application Support Analyst. Hybrid role. 1 day onsite a week Responsibilities:- Tier 2 and 3 tickets- Onboarding/offboarding of users- Troubleshooting hardware issues, - Working on projects for system upgrades- Work with IT Teams and vendors to troubleshoot security/network issues Provide ongoing maintenance, support and development to assigned applications and implement new products.- Troubleshoot, research, and solve technically challenging problems involving integrated systems.- Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.- Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.- Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.- Create and route required operational and management reporting needs as required by management and regulatory agencies.- Solid understanding of operational / clinical services and information / work flow of assigned areas.- Ability to analyze, diagnose, support and implement process/operational change.- Level 3 support for Application related issues.