4 results for Customer Experience Specialist in Baltimore, MD

Travel & Expense Specialist Travel & Expense Specialist ~ Professional Services Firm Washington, D.C.$70k-$75k, career growth, great benefits, hybrid! My client is a well-established Professional Services Firm located in Arlington, VA with a need for a Travel & Expense Specialist. The Travel & Expense Specialist will report to the Accounting Manager and offers tremendous career growth. Candidates with Concur experience are highly encouraged to apply. The Travel & Expense Specialist will be responsible for the following duties: <ul><li>Process and review employee travel and expense reports for accuracy and compliance with company policies</li><li>Monitor compliance with the company’s travel and expense policy and elevate issues as needed</li><li>Provide training and guidance on travel and expense business practices and expense reporting processes to employees</li><li>Maintain Concur system and guide employees through process </li></ul> All interested candidates in this Travel & Expense Specialist Specialist opportunity and other full-time opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Product Sourcing Specialist Robert Half is recruiting for an exciting supply chain support role with a growing organization in Rockville, MD! As the Product Sourcing Specialist, you will play a crucial role in identifying, evaluating, and procuring biotechnology products from suppliers and manufacturers. You will work closely with internal stakeholders to understand product requirements, negotiate contracts, and ensure timely delivery of goods. The ideal candidate will have strong sourcing and negotiation skills, a solid understanding of biotechnology products, and a passion for driving value and innovation. Key Responsibilities:<ol><li>Supplier Identification: Identify and evaluate potential suppliers and manufacturers of biotechnology products based on product specifications, quality standards, and pricing considerations. Build and maintain a database of approved suppliers.</li><li>Negotiation: Negotiate contracts, pricing terms, and delivery schedules with suppliers to secure favorable terms and ensure cost-effectiveness. Collaborate with internal stakeholders, including purchasing managers and scientists, to align sourcing strategies with organizational goals.</li><li>Product Sourcing: Source a wide range of biotechnology products, including reagents, consumables, equipment, and specialized materials, to meet the needs of our customers. Ensure compliance with regulatory requirements and industry standards.</li><li>Supplier Relationship Management: Build and maintain strong relationships with suppliers and manufacturers, acting as the primary point of contact for vendor inquiries, issues, and escalations. Monitor supplier performance and address any issues or concerns promptly.</li><li>Market Research: Stay informed about market trends, industry developments, and emerging technologies in the biotechnology sector. Conduct market research and analysis to identify new products, suppliers, and opportunities for innovation.</li><li>Risk Management: Assess and mitigate risks associated with sourcing activities, including supply chain disruptions, quality issues, and regulatory compliance. Develop contingency plans and alternative sourcing strategies as needed.</li><li>Contract Management: Manage supplier contracts and agreements, ensuring compliance with terms and conditions, pricing agreements, and service level agreements. Monitor contract expiration dates and initiate contract renewals or renegotiations as necessary.</li><li>Cross-functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, operations, and quality assurance, to support product launches, promotions, and other business initiatives. Communicate effectively with internal stakeholders to ensure alignment and coordination of sourcing activities.</li></ol>

Member Services Representative We are offering a short term contract employment opportunity for a Member Services Representative in Washington, District of Columbia. The role includes a variety of job functions such as managing employee benefits, conducting candidate reference checks, and handling complaints. This role is crucial in our team as it involves direct interaction with our members and contributes significantly to our service delivery. Responsibilities: • Answer and manage day-to-day queries regarding employee benefits • Ensure efficient benefits administration including enrollment and census reports • Conduct candidate reference checks as part of the recruitment process • Post job vacancies on relevant platforms as needed • Handle offboarding processes for outgoing employees • Utilize CRM and ERP - Enterprise Resource Planning systems for efficient management • Use Microsoft Excel and Microsoft Office Suites for various administrative tasks • Perform basic accounting functions related to the role • Manage benefit functions including claim administration • Handle complaints, ensuring they are resolved in a timely and efficient manner.

Front Desk Coordinator We are offering a short term contract employment opportunity for a Front Desk Coordinator in Washington, District of Columbia, United States. As a Front Desk Coordinator, you will serve as the first point of contact for our office, handling all incoming calls, inquiries, and guest interactions. You will play a crucial role in maintaining a welcoming and professional environment for all our visitors and staff. Responsibilities: • Provide prompt and professional customer service by answering inbound calls and directing them to the appropriate departments. • Serve as the face of the office, creating a welcoming and organized environment for all visitors and staff. • Assist guests with their needs and inquiries, ensuring they are directed to the correct individuals or departments. • Utilize a multi-line phone system to manage incoming calls, ensuring all calls are answered promptly and efficiently. • Handle and resolve any inquiries related to the office, providing accurate information and assistance. • Maintain a high level of organization and attention to detail in all tasks, ensuring all information is accurate and up to date.