12 results for Customer Service Manager in Baltimore, MD

Office Manager We are offering a contract to hire employment opportunity for an Office Manager in Howard County. The role is primarily focused on managing office administration and human resources duties. The Office Manager will be responsible for a range of tasks, including onboarding, handling incoming mail, data entry, and providing backup support for accounting duties. Responsibilities: • Oversee the onboarding process for new hires, ensuring a smooth transition into the company • Administer benefits and coordinate trainings for employees • Maintain and manage personnel files, keeping all employee records up-to-date • Handle incoming mail, ensuring it is appropriately sorted and distributed • Provide project support as needed, including filing contracts • Assist in managing customer credit applications and maintain accurate credit records• Monitor customer credit accounts and take necessary actions for delinquent payments• Provide backup support for the accounting department during vacations or absences • Utilize Microsoft Office Suites, specifically Microsoft Excel and Outlook, for administrative tasks • Deliver excellent customer service while handling inquiries and issues related to Human Resources Administration and Onboarding

Administrative Assistant We are offering a unique opportunity for an Administrative Assistant in the Housing Association industry, located in Baltimore, Maryland. The role primarily involves administrative and clerical work for the Internal Audits and Investigations Unit. This is a contract employment opportunity that requires a range of skills including MS Outlook, HR (Human Resources), Customer Service, MS Excel, Data Entry Alphanumeric, and MS Word. Responsibilities: • Oversee the workflow of the Internal Audits and Investigations Unit and staff, ensuring smooth operations • Scheduling meetings as per requirement, facilitating effective time management • Manage and compose memos, letters, investigative and audit reports, ensuring clear and effective communication • Provide excellent customer service by greeting visitors, answering telephone inquiries from staff, outside organizations, and the general public • Direct visitors and telephone calls to appropriate personnel, ensuring efficient communication flow • Sort and distribute office mail, ensuring timely receipt and response to all correspondence • Assist the Director and Investigators with special assignments as needed, providing support and assistance • Maintain all office equipment, ensuring it's in good working condition for optimal productivity • Create a monthly front desk calendar, ensuring organized scheduling • Support the office by managing the front desk, performing data entry tasks, and utilizing MS Word.

Travel & Expense Specialist Travel & Expense Specialist ~ Professional Services Firm Washington, D.C.$70k-$75k, career growth, great benefits, hybrid! My client is a well-established Professional Services Firm located in Arlington, VA with a need for a Travel & Expense Specialist. The Travel & Expense Specialist will report to the Accounting Manager and offers tremendous career growth. Candidates with Concur experience are highly encouraged to apply. The Travel & Expense Specialist will be responsible for the following duties: <ul><li>Process and review employee travel and expense reports for accuracy and compliance with company policies</li><li>Monitor compliance with the company’s travel and expense policy and elevate issues as needed</li><li>Provide training and guidance on travel and expense business practices and expense reporting processes to employees</li><li>Maintain Concur system and guide employees through process </li></ul> All interested candidates in this Travel & Expense Specialist Specialist opportunity and other full-time opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.

Office Assistant We are offering a contract employment opportunity for an Office Assistant in the non-profit sector, located in Washington, District of Columbia. The role involves a variety of administrative tasks and interaction with internal staff. The ideal candidate will have proficiency in Microsoft Excel, Microsoft Office Suites, Microsoft Outlook, and possess clerical skills, customer service skills, and data entry skills. Responsibilities: • Review and switch priority level for client accounts • Handle database management tasks effectively • Interact with internal staff regularly and professionally • Participate in project-based work • Process customer credit applications accurately and efficiently • Maintain accurate customer credit records • Monitor customer credit accounts and take appropriate action to collect delinquent payments • Deliver excellent customer service in all interactions • Perform clerical duties and data entry tasks efficiently.

Treasury Manager Our client, a very large non-profit in DC is looking for a Treasury Manager to join their growing treasury team. Treasury is responsible for the cash and investment management activities of this entire $2B organization. This includes maintaining sufficient liquidity for operating needs, maximizing earnings on investments within policy guidelines and efficiently processing daily transactions. The Treasury Manager administers payment transactions and collections, bank account organization and services, cash flow monitoring, and electronic banking. Monitors bank performance, services, and fees and makes recommendations for appropriate action as necessary. Collaborates with management to identify opportunities to streamline processes and develops new procedures that support the business unit/department. Responsibilities• Oversees daily cash management activities including managing the cash position, debt and short-term investments, liquidity forecast, and bank account administration. Reviews, develops, and maintains cash and banking policies.• Reviews and evaluates current processes related to cash management and Treasury operations. Develops and implements process improvements using best practices and technical expertise to increase efficiencies and enhance controls.• Manages cash operations processes and reviews, authorizes, and releases wire transfer requests via treasury workstation (TWS).• Analyzes and interprets short-term liquidity forecast, funding requirements, and investment reports to make recommendations with respect to borrowings or use of excess cash.• Manages cash settlements of intercompany balances and provides recommendations for funding intercompany accounts.• Manages and reviews reconciliation of account analysis fees.• Manages letter of credit and bank guarantee requests, including policy development and oversight, issuance, renewals, and reporting.• Supports continuous process improvements to TWS functions and maintains day-to-day cash management banking relationships. The ideal candidate for this Treasury Manager role will have 3+ years of experience in either treasury or analysis, BS in Finance (MBA preferred) and a CTP would be wonderful but not required. This person also needs to be able to communicate effectively with everyone in the organization, be a team player as well as have strong Excel skills. To apply to this Treasury Manager role please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035.

Help Desk Analyst We are offering a Help Desk Analyst I role in the professional services industry, located in Washington, District of Columbia. The successful candidate will be responsible for providing on-site technical support, with proficiency in MS O365, Active Directory and general IT troubleshooting. This role offers a short term contract employment opportunity. Responsibilities: • Provide on-site technical support to users, addressing their queries and resolving issues efficiently • Demonstrate proficiency in using MS O365 for various IT-related tasks and projects • Utilize Active Directory to manage user accounts, including creating, managing, and deleting user accounts as necessary • Conduct general IT troubleshooting to identify, analyze, and resolve system errors and faults • Collaborate with the IT team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Interact with network services, software systems engineering, and applications development to restore service and/or identify and correct core problems • Simulate or recreate user problems to resolve operating difficulties • Recommend system modifications to reduce user problems • Maintain currency and high level of technical skill in field of expertise.

Staff Accountant A client Robert Half has partnered with is looking for a talented Payroll Accountant to manage the production of accurate and timely payroll for employees, communicate effectively, and deliver strong internal customer service while working in a deadline-driven environment. This full-time employment opportunity is based in the Silver Spring, Maryland area. Apply today and learn more about this exciting role. Responsibilities: <ul><li>The Payroll Accountant is tasked with processing and managing the entire payroll cycle, which involves calculating wages, overtime, and deductions accurately</li><li>Generating regular payroll reports for management, finance, and other departments. </li><li>Providing insights through financial analysis related to payroll expenses. </li><li>Identifying opportunities for process improvement and efficiency in payroll operations.</li><li>Implementing best practices to streamline processes and reduce errors. </li><li>Overall, a Payroll Accountant plays a crucial role in ensuring that employees are accurately and timely compensated while maintaining compliance with relevant regulations and contributing to the overall financial health of the organization.</li></ul>

Member Services Representative We are offering a short term contract employment opportunity for a Member Services Representative in Washington, District of Columbia. The role includes a variety of job functions such as managing employee benefits, conducting candidate reference checks, and handling complaints. This role is crucial in our team as it involves direct interaction with our members and contributes significantly to our service delivery. Responsibilities: • Answer and manage day-to-day queries regarding employee benefits • Ensure efficient benefits administration including enrollment and census reports • Conduct candidate reference checks as part of the recruitment process • Post job vacancies on relevant platforms as needed • Handle offboarding processes for outgoing employees • Utilize CRM and ERP - Enterprise Resource Planning systems for efficient management • Use Microsoft Excel and Microsoft Office Suites for various administrative tasks • Perform basic accounting functions related to the role • Manage benefit functions including claim administration • Handle complaints, ensuring they are resolved in a timely and efficient manner.

Staff Accountant We are offering a contract to hire employment opportunity for a Staff Accountant in Columbia, Maryland. The role involves daily and weekly accounts payable processing, bank reconciliations, and maintaining all AP records in line with policies and procedures. Additionally, the successful candidate will provide support for internal and external annual audits, assist with data for annual budget preparation, and work on projects as assigned by the Finance Manager. Responsibilities: • Process daily and weekly accounts payable efficiently • Attend to the department's daily needs for immediate assistance • Prepare bi-weekly client deposits and daily deposits in QuickBooks • Assist in monthly accounts receivable processing • Prepare monthly bank reconciliations and customer invoices • Provide support for monthly G/L reconciliations • Be responsible for monthly online credit card processing, including verifying expense receipts • Research internal and external accounting inquiries • Process yearly 1099 documents • Perform quarterly inventory count on company’s gift cards • Maintain all AP Records following the Document Retention Policy & Procedures • Provide support for internal and external annual audit, prepare reports and assemble documents • Assist with providing data for annual budget preparation • Work with the Finance Manager on projects and other duties as assigned.

Project Analyst MAINLY REMOTE WORK OPPORTUNITY AVAILABLE FOR SOMEONE WITH PUBLIC ACCOUNTING OR PROJECT FINANCE EXPERIENCE!! If you have a background in project finance, and/or public accounting, and strong communication skills, Robert Half may have the Financial Analyst role for you! If working at an innovative, growing engineering firm with top notch peers and leadership sounds appealing to you, you may want to check out this job posting! Duties include conducting financial analysis on various projects, as well as measuring, analyzing, and forecasting performance in conjunction with contracts, advising project management on the allocation of resources to best accomplish objectives, and preparing reports for management. If forecasting, performance reporting, and expense management are your strong suits, come join this innovative team as a key business partner! How you will make an impact:- Support weekly, quarterly and annual Area/Segment-level Bookings and P& L forecasting- Track monthly and quarterly performance through comparison of actuals versus expectations and enable business partners to handle their resources- Work closely with Accounting on the monthly and quarterly financial close processes- Drive monthly reporting to business partners on financial results and if any actions are required- Understand and explain internal and external drivers impacting performance and trending- Work closely with cross functional partners in Accounting and Operations to execute against plans- Analyze performance to date and assess potential risks and opportunities- Produce and monitor forecasting reports- Flexible individuals comfortable with large amounts of information, and adept at managing expectations Our client is looking to expand their growing team and is looking for top talent like yourself! Please apply immediately as this opportunity will not last long! Send your resume to Tracy Kaszuba on LinkedIn, or to tracy.kaszuba at Roberthalf.

Product Sourcing Specialist Robert Half is recruiting for an exciting supply chain support role with a growing organization in Rockville, MD! As the Product Sourcing Specialist, you will play a crucial role in identifying, evaluating, and procuring biotechnology products from suppliers and manufacturers. You will work closely with internal stakeholders to understand product requirements, negotiate contracts, and ensure timely delivery of goods. The ideal candidate will have strong sourcing and negotiation skills, a solid understanding of biotechnology products, and a passion for driving value and innovation. Key Responsibilities:<ol><li>Supplier Identification: Identify and evaluate potential suppliers and manufacturers of biotechnology products based on product specifications, quality standards, and pricing considerations. Build and maintain a database of approved suppliers.</li><li>Negotiation: Negotiate contracts, pricing terms, and delivery schedules with suppliers to secure favorable terms and ensure cost-effectiveness. Collaborate with internal stakeholders, including purchasing managers and scientists, to align sourcing strategies with organizational goals.</li><li>Product Sourcing: Source a wide range of biotechnology products, including reagents, consumables, equipment, and specialized materials, to meet the needs of our customers. Ensure compliance with regulatory requirements and industry standards.</li><li>Supplier Relationship Management: Build and maintain strong relationships with suppliers and manufacturers, acting as the primary point of contact for vendor inquiries, issues, and escalations. Monitor supplier performance and address any issues or concerns promptly.</li><li>Market Research: Stay informed about market trends, industry developments, and emerging technologies in the biotechnology sector. Conduct market research and analysis to identify new products, suppliers, and opportunities for innovation.</li><li>Risk Management: Assess and mitigate risks associated with sourcing activities, including supply chain disruptions, quality issues, and regulatory compliance. Develop contingency plans and alternative sourcing strategies as needed.</li><li>Contract Management: Manage supplier contracts and agreements, ensuring compliance with terms and conditions, pricing agreements, and service level agreements. Monitor contract expiration dates and initiate contract renewals or renegotiations as necessary.</li><li>Cross-functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, operations, and quality assurance, to support product launches, promotions, and other business initiatives. Communicate effectively with internal stakeholders to ensure alignment and coordination of sourcing activities.</li></ol>

Accounts Receivable Clerk We are offering an opportunity for an Accounts Receivable Clerk to join our team in JESSUP, Maryland. This role will involve managing our accounts receivable process, including processing customer credit applications, maintaining customer credit records, and handling customer inquiries. You will also be responsible for monitoring customer credit accounts and taking appropriate action to collect delinquent payments. Responsibilities: • Accurately process customer credit applications in a timely manner • Maintain precise customer credit records to ensure all information is up-to-date • Resolve customer credit inquiries promptly and professionally • Monitor customer credit accounts and take necessary action to collect delinquent payments • Assemble invoices and support documents for collection via credit card application • Maintain a database of paid and pending invoices • Research discrepancies in invoices and resolve them efficiently • Contact customers regarding collections and invoice information • Gather and verify invoices for appropriate documentation prior to payment • Perform daily cash management duties, including recording bank deposits, updating and distributing cash receipt logs, and posting cash to the accounts receivable sub-ledger • Monitor and collect accounts receivable by contacting clients via telephone, email, and mail • Prepare analytical and ratio analyses relevant to accounts receivable to provide insight into the progress of collection efforts. Note: This role requires proficiency in Accounts Receivable (AR), Collections, Major ERP System, Excel Formulas, and Cash Posting.