7 results for Customer Service Manager in Boston, MA

Product Manager We are offering an exciting opportunity for a Product Manager in the Health Insurance industry. Located in Somerville, Massachusetts, the successful candidate will be tasked with overseeing the implementation of customer service applications, capturing business requirements, writing user stories, and managing external vendors. This role offers a short term contract employment opportunity. Responsibilities: • Oversee the implementation of customer service applications, with a focus on knowledge base applications such as CXOne, Dynamics, Panviva. • Capture business requirements accurately to guide the development of new products and enhancements. • Write user stories that accurately reflect requirements and can guide the development team. • Manage day-to-day interactions with external vendors, ensuring deliverables are met on time and within budget. • Develop content for the knowledge base to support our customer service team. • Oversee the integration of technology solutions to house the knowledge base. • Conduct initial training and provide go-live support for the knowledge base solution. • Engage with stakeholders to communicate project status and gather feedback. • Utilize Agile product management principles to deliver products that meet business and customer needs. • Apply your skills in Business Analysis and Requirements Gathering to ensure all products meet the needs of the business and the customers.

Sales Coordinator Job Description: We are seeking a dedicated and organized Sales Coordinator to join our team on a contract basis. This role is critical in handling customer calls and scheduling the delivery of appliances. The ideal candidate will have excellent communication skills, a keen attention to detail, and a strong ability to multitask. Responsibilities: Coordinate appliance phone support by handling inquiries from the sales team. Make and receive calls to customers to schedule appliance delivery and installation. Provide timely and accurate information in response to incoming requests and status inquiries. Ensure meticulous attention to detail when scheduling and coordinating deliveries. Maintain accurate calendars and update system software data. Resolve customer complaints regarding sales and service. Enhance customer satisfaction by ensuring orders are processed accurately and timely. Collaborate with other departments and locations to ensure the timely shipment of orders; expedite when necessary. Ensure regular and reliable attendance. Perform other duties as assigned.

Bilingual Spanish National Service Representative We are seeking a diligent and customer-focused individual for a role as a Customer Service Representative in Roxbury, Massachusetts. This role is within the telecom industry, and the selected candidate will be expected to provide exceptional service to customers in a call center environment. This role offers a contract to hire employment opportunity. Responsibilities: • Addressing and resolving customer inquiries in a timely and professional manner • Processing customer credit applications with strict attention to detail • Maintaining accurate and up-to-date customer credit records • Monitoring customer credit accounts and taking necessary action to collect overdue payments • Providing exceptional customer service to ensure customer satisfaction and loyalty • Collaborating with team members to improve overall customer service standards • Utilizing call center tools to enhance customer interactions • Assisting in implementing customer service policies and procedures to improve operational efficiency • Escalating unresolved issues to the appropriate department or personnel • Participating in training and development opportunities to enhance job skills and performance.

PC Technician HQ in Boston, other offices in Charlotte, Vegas, San Fran, Atlanta• Growing this year, possibly 10-15 growth roles • Need a Tier 1 support tech to support their office move from their lease is up• Skills needed: hardware set up experience, office move experience, basic IT troubleshooting experience, basic help desk experience• Soft skills: customer service, professionalism, good attitude • Day to Day: unpacking boxes, setting up equipment, setting up workstations, organizing and setting up their tech room, troubleshooting level 1 tickets (monitor not turning on, login issues, webcam isn’t working, setting up peripherals, plugging in equipment) • Job is from May 28-June 14, possibly extension of a week or two• 28th they will work remote and get up to speed• 29th – 14th will take place solely at their new office – 225 Franklin Street. They never really need to go to the old office • Project is in two phases – May 29 – May 31st will be setting up new workstations and unpacking. Next two weeks will be an extra set of hands of IT Tier 1 support tickets • They will not be “moving” the equipment, just unboxing and setting it up• They will be doing some Tier 1 troubleshooting

Regional Branch Manager Our client is a Credit Union, looking to add a Regional Branch Manager to their location in the Lynn area.The Deposit Services Manager is responsible for overseeing the three branches. In addition, responsible for the back-office processing, such as, ACH processing, Reg E Disputes, and Mortgage Servicing. Key roles also encompass overseeing policies and procedures for OFAC, Bank Secrecy Act and Patriot Act.Ideal candidate will bring 5+ years of applicable experience, managing a team and Credit Union experience is a big plus. In addition, OFAC, BSA and Patriot Act

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

C# Developer Job Title: Senior C# Developer Location: Providence, RI Type: Full-Time, Onsite 5 days a week. required / non-negotiable About the Role: We're seeking a talented Senior C# Developer to join our team, who will be responsible for the development and maintenance of our desktop and web applications. This role will provide technical leadership in all areas of .NET development including Winforms, VB.NET and .NET CORE. On a typical day, you’ll be working in an agile environment with our team and clients to understand requirements, design, code and test innovative applications, and support those applications for our highly valued customers. Responsibilities: 1. Develop desktop, and web-based .NET applications in C# and .NET Core.2. Maintain and enhance legacy applications in Winforms and VB.NET.3. Write clean, scalable code using .NET programming languages.4. Collaborate with internal teams to produce software design and architecture.5. Test and deploy applications and systems.6. Revise, update, refactor and debug code.7. Prepare and maintain code documentation.8. Participate in requirements analysis.9. Collaborate with internal and client teams to meet project objectives.10. Develop documentation throughout the software development life cycle (SDLC).