3 results for Customer Service Specialist in Boston, MA

Customer Service Representative We are offering a short term contract employment opportunity for a Customer Service Representative based in North Attleboro, Massachusetts. This role is primarily focused on supporting the Production department, taking orders, and fulfilling them from the warehouse. You will also be responsible for maintaining meticulous records through data entry and ensuring accurate inventory levels. Responsibilities: • Take orders and fulfill them physically from the warehouse, ensuring accuracy and efficiency.• Perform data entry tasks to log quantities of fulfillment and track purchase orders.• Verify the correctness of delivery addresses to avoid errors in shipment.• Regularly check inventory levels to ensure adequate stock is maintained.• Utilize your technical skills to ensure smooth operations and efficient customer service.• Use your strong organizational skills and attention to detail to maintain accurate records and manage tasks efficiently.• Communicate with customers through email correspondence and inbound and outbound calls to address inquiries and issues.• Execute order fulfillment tasks and track inventory effectively to avoid discrepancies.

Bilingual Spanish National Service Representative We are seeking a diligent and customer-focused individual for a role as a Customer Service Representative in Roxbury, Massachusetts. This role is within the telecom industry, and the selected candidate will be expected to provide exceptional service to customers in a call center environment. This role offers a contract to hire employment opportunity. Responsibilities: • Addressing and resolving customer inquiries in a timely and professional manner • Processing customer credit applications with strict attention to detail • Maintaining accurate and up-to-date customer credit records • Monitoring customer credit accounts and taking necessary action to collect overdue payments • Providing exceptional customer service to ensure customer satisfaction and loyalty • Collaborating with team members to improve overall customer service standards • Utilizing call center tools to enhance customer interactions • Assisting in implementing customer service policies and procedures to improve operational efficiency • Escalating unresolved issues to the appropriate department or personnel • Participating in training and development opportunities to enhance job skills and performance.

Purchasing Specialist We are searching for an efficient Purchase & Sales Specialist to be stationed in Danvers, Massachusetts. This role will involve a significant amount of data entry and customer service, primarily within the purchasing department. The selected candidate will have the opportunity to work within a dynamic environment handling purchasing activities, including processing purchase orders and invoices, and interacting with vendors and customers. Responsibilities: • Handle the processing of all purchase orders with accuracy and timeliness. • Ensure all purchasing activities are conducted in accordance with company guidelines and policies. • Maintain and update purchasing records/data and pricing in the system. • Perform routine checks on the processing of purchase orders and invoices to ensure accuracy. • Collaborate with internal teams to ensure clarity of the specifications and expectations of the company. • Monitor stock levels and place orders as needed. • Coordinate with vendors and suppliers to ensure timely delivery of products or services. • Provide exceptional customer service, addressing and resolving any issues or complaints related to purchases. • Perform data entry tasks, updating the system with purchase information. • Collaborate with the purchasing department to ensure all business goals are met in a timely and cost-effective manner.