3 results for Database Manager in Boston, MA

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

Sr. Software Engineer Essential Functions:<ul><li> Provides software technical leadership on a software development team. This includes participating in requirements review, design reviews, code reviews, test case reviews, and team meetings.</li><li>Participate as an active member on a project development team: This includes requirements change control, defect management, risk analysis, and release management.</li><li>Creates/Maintains software requirement/functional specifications.</li><li>Creates/Maintains software architecture documentation.</li><li>Creates/Maintains software (component) design documentation.</li><li>Creates/Maintains software source code that adheres to design documentation.</li><li>Performs unit testing and/or code reviews as per project policy.</li><li>Performs integration testing to ensure software functions within application and with electrical and mechanical devices.</li><li>Evaluates, investigates, and implements fixes to assigned software defects.</li><li>Evaluates, investigates, and implements assigned software change proposals.</li><li>Provides level of effort for assigned software activities</li><li>Tracks personal estimates over time in order to improve accuracy.</li><li>Follows project and corporate software plans, standards, and procedures to perform software development</li></ul>Management:<ul><li>Creates/Maintains software project plans.</li><li>Creates/Maintains software configuration management plans.</li><li>Coordinates, schedules and supervises software developers for a project</li></ul>Technical:<ul><li>Brings new software technologies into the company.</li><li>Creates/Maintains applications (utilities) for the project to improve team efficiency, such as hardware control for other engineering disciplines or automated data analyzers for software test.</li><li>Must have the ability to handle many software components and take ownership for a large percentage of the code base.</li><li>Must have the ability to take ownership for high complexity implementations.</li><li>Perform other related duties as assigned</li></ul>Skills & Capabilities:<ul><li>Leadership, Management, Team, Individual, etc (for e.g.: holds people accountable, teamwork, delegation, communication, impact and influencing, etc) </li><li>Consult dictionary of competencies on Manager's Database Ability to administer software engineering tools: configuration management, requirements management, and defect management.</li><li>Ability to operate instrumentation.</li><li>Possesses strong written and oral communications skills.</li><li>Ability to work in a team environment of software developers and testers.</li></ul>

Technical Writer We are in the search for a Technical Writer to join our team in Stow, Massachusetts. This role focuses on managing and controlling product configurations, crafting technically accurate documents, and ensuring robust document control procedures. The successful candidate is expected to collaborate effectively with various teams and resolve discrepancies in product configurations. Responsibilities: • Manage and control product configurations, keeping track of revisions and ensuring all documentation reflects the latest specifications. • Write clear, concise, and technically accurate documents, including bills of materials (BOMs), assembly drawings, and engineering change orders (ECOs). • Implement and maintain robust document control procedures, ensuring compliance with industry standards and internal best practices. • Collaborate effectively with engineers, manufacturing teams, and other stakeholders to gather and verify critical product information. • Identify and resolve discrepancies in product configurations, proactively minimizing errors and delays. • Utilize various tools and software such as Adobe FrameMaker, Adobe RoboHelp, and Microsoft for documentation and management. • Ensure the accuracy, completeness, and timeliness of all product configuration documentation. • Assist in database management and ensure the deliverable design is in compliance with the industry standards. • Utilize knowledge in EO/IR systems and computer hardware to effectively perform job responsibilities. • Conduct AB Testing to verify the accuracy and reliability of the product configurations.