6 results for Help Desk Support Manager in Boston, MA

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

Desktop Support Analyst Robert Half is assisting a leading investment management firm to hire for a full-time Desktop Support Analyst onsite in Boston. They are looking for a motivated, tech-savvy Desktop Support Analyst to join their team. This role provides high-level support towards the firm's overall productivity by supporting users and maintaining a high level of system reliability and availability. Being a part of an investment firm, you will be expected to deliver quick and effective solutions to our team's challenging IT problems. Responsibilities:<ul><li>Provide desktop/laptop support across the firm; troubleshoot hardware and software issues.</li><li>Complete ticket entries for all reported incidents and requests in the ticketing system.</li><li>Troubleshoot, diagnose, and resolve technical hardware and software issues in a Windows environment.</li><li>Provide assistance and training to end-users regarding hardware/software usage.</li><li>Maintain and deploy software updates and patches.</li><li>Monitor and handle scheduled backups of systems.</li><li>Assist in the implementation and support of cloud-based systems.</li><li>Cooperate closely with the IT team, providing feedback and taking direction.</li><li>Document procedures, standards, best practices configurations, settings, etc.</li></ul>

Accounting Supervisor Our south of Boston seeks an experienced Accounting Supervisor to join their non-profit organization. The Accounting Supervisor will play a key role in overseeing the financial operations, ensuring compliance with accounting standards, and supporting organizational objectives. This position requires strong leadership skills, attention to detail, and a commitment to the mission of our non-profit.Responsibilities:<ol><li>Financial Management: Oversee day-to-day accounting operations, including accounts payable, accounts receivable, general ledger, and payroll functions.</li><li>Budgeting and Forecasting: Assist in the development and monitoring of annual budgets and forecasts, providing insights and recommendations to management for resource allocation.</li><li>Financial Reporting: Prepare accurate and timely financial reports, including monthly, quarterly, and annual financial statements, for management, board of directors, and external stakeholders.</li><li>Compliance: Ensure compliance with regulatory requirements, including IRS regulations for non-profit organizations, grant reporting, and financial policies and procedures.</li><li>Audit Support: Coordinate and assist with annual audits, including preparation of audit schedules, responding to auditor inquiries, and implementing audit recommendations.</li><li>Staff Supervision: Supervise and mentor accounting staff, providing guidance, training, and performance feedback to ensure the team's effectiveness and professional development.</li><li>Process Improvement: Identify opportunities for process improvements and efficiencies within the accounting function, implementing best practices to streamline workflows and enhance accuracy.</li><li>Internal Controls: Establish and maintain internal controls to safeguard organizational assets and ensure the integrity of financial data.</li><li>Grant Management: Assist in the management of grants, including budgeting, reporting, and compliance with grant requirements.</li><li>Collaboration: Work collaboratively with other departments, including program management and development, to support organizational goals and initiatives.</li></ol>

Product Manager We are offering an exciting opportunity for a Product Manager in the Health Insurance industry. Located in Somerville, Massachusetts, the successful candidate will be tasked with overseeing the implementation of customer service applications, capturing business requirements, writing user stories, and managing external vendors. This role offers a short term contract employment opportunity. Responsibilities: • Oversee the implementation of customer service applications, with a focus on knowledge base applications such as CXOne, Dynamics, Panviva. • Capture business requirements accurately to guide the development of new products and enhancements. • Write user stories that accurately reflect requirements and can guide the development team. • Manage day-to-day interactions with external vendors, ensuring deliverables are met on time and within budget. • Develop content for the knowledge base to support our customer service team. • Oversee the integration of technology solutions to house the knowledge base. • Conduct initial training and provide go-live support for the knowledge base solution. • Engage with stakeholders to communicate project status and gather feedback. • Utilize Agile product management principles to deliver products that meet business and customer needs. • Apply your skills in Business Analysis and Requirements Gathering to ensure all products meet the needs of the business and the customers.

Medical Receptionist We are offering a contract to hire employment opportunity for a Medical Receptionist in Brockton, Massachusetts. The role involves working in a healthcare setting where you will be the first point of contact for patients. The main function of this role is to provide support to medical staff by handling administrative tasks in a busy healthcare environment. Responsibilities: • Answering incoming phone calls and addressing patient inquiries • Checking patients in and out of the facility • Scheduling follow-up appointments for patients • Sending reminders to patients about upcoming appointments • Utilizing various medical software such as Allscripts, EHR SYSTEM, and Medisoft for administrative tasks • Assisting in billing functions and maintaining charts and graphs as required • Handling insurance-related tasks and queries • Ensuring the smooth running of the reception area and improving patient satisfaction • Adhering to healthcare laws and regulations in all tasks • Utilizing Microsoft Excel for data entry and management tasks.

Sales Coordinator Job Description: We are seeking a dedicated and organized Sales Coordinator to join our team on a contract basis. This role is critical in handling customer calls and scheduling the delivery of appliances. The ideal candidate will have excellent communication skills, a keen attention to detail, and a strong ability to multitask. Responsibilities: Coordinate appliance phone support by handling inquiries from the sales team. Make and receive calls to customers to schedule appliance delivery and installation. Provide timely and accurate information in response to incoming requests and status inquiries. Ensure meticulous attention to detail when scheduling and coordinating deliveries. Maintain accurate calendars and update system software data. Resolve customer complaints regarding sales and service. Enhance customer satisfaction by ensuring orders are processed accurately and timely. Collaborate with other departments and locations to ensure the timely shipment of orders; expedite when necessary. Ensure regular and reliable attendance. Perform other duties as assigned.