PC Technician<p><strong> HQ in Boston, other offices in Charlotte, Vegas, San Fran, Atlanta</strong></p><p><strong>• Growing this year, possibly 10-15 growth roles </strong></p><p><strong>• Need a Tier 1 support tech to support their office move from their lease is up</strong></p><p><strong>• Skills needed: hardware set up experience, office move experience, basic IT troubleshooting </strong></p><p><strong> experience, basic help desk experience</strong></p><p><strong>• Soft skills: customer service, professionalism, good attitude </strong></p><p><strong>• Day to Day: unpacking boxes, setting up equipment, setting up workstations, organizing and </strong></p><p><strong> setting up their tech room, troubleshooting level 1 tickets (monitor not turning on, login issues, </strong></p><p><strong> webcam isn’t working, setting up peripherals, plugging in equipment) </strong></p><p><strong>• Job is from May 28-June 14, possibly extension of a week or two</strong></p><p><strong>• 28th they will work remote and get up to speed</strong></p><p><strong>• 29th – 14th will take place solely at their new office – 225 Franklin Street. They never really </strong></p><p><strong> need to go to the old office </strong></p><p><strong>• Project is in two phases – May 29 – May 31st will be setting up new workstations and </strong></p><p><strong> unpacking. Next two weeks will be an extra set of hands of IT Tier 1 support tickets </strong></p><p><strong>• They will not be “moving” the equipment, just unboxing and setting it up</strong></p><p><strong>• They will be doing some Tier 1 troubleshooting</strong></p>Desktop Support Analyst<p>Robert Half is assisting a leading investment management firm to hire for a full-time Desktop Support Analyst onsite in Boston. They are looking for a motivated, tech-savvy Desktop Support Analyst to join their team. This role provides high-level support towards the firm's overall productivity by supporting users and maintaining a high level of system reliability and availability. Being a part of an investment firm, you will be expected to deliver quick and effective solutions to our team's challenging IT problems.</p><p><br></p><p>Responsibilities:</p><ul><li>Provide desktop/laptop support across the firm; troubleshoot hardware and software issues.</li><li>Complete ticket entries for all reported incidents and requests in the ticketing system.</li><li>Troubleshoot, diagnose, and resolve technical hardware and software issues in a Windows environment.</li><li>Provide assistance and training to end-users regarding hardware/software usage.</li><li>Maintain and deploy software updates and patches.</li><li>Monitor and handle scheduled backups of systems.</li><li>Assist in the implementation and support of cloud-based systems.</li><li>Cooperate closely with the IT team, providing feedback and taking direction.</li><li>Document procedures, standards, best practices configurations, settings, etc.</li></ul>
