3 results for Product Support Specialist in Boston, MA

FPGA Principal Electrical Engineer ResponsibilitiesKey Accountabilities:<ul><li>Acts as an Individual contributor, core team or technical lead for a specific project or product line.</li><li>Accountable for the completion of assigned deliverables in accordance with approved schedules.</li><li>Authors documentation and participates in activities in support of design control.</li><li>Independently plans, performs & prioritizes tasks that are complex in nature, in alignment with corporate goals.</li><li>Analyzes and interprets data, identifying trends and formulating the next steps, while effectively performing trade off analysis, if required by the function.</li><li>Leads, designs and/or develops one or more of the following: new test methods, specifications, technical apparatus, software and processes for complex components and functions.</li><li>Evaluates complex designs or processes, with respect to acceptability, suitability and cost. Recommends preferred design options. Presents trade-off, if required by the function.</li><li>Identifies product defects and able to recognize outliers in results. Able to explain and document product defects and their impact.</li><li>Effectively communicates technical information to a multidisciplinary team in the form of documentation, presentations and technical summaries and promotes collaboration.</li><li>Technical expertise in more than one or a subject matter expert in at least 1 area.</li><li>Leads without authority & provides technical guidance to engineers and technicians assigned to him/her on a given project. Provides mentoring within or outside of their department.</li><li>Provides technical support for or leads CAPA or complaint investigations.</li><li>Independently generates predictable schedules for activities related to the function, understanding cross-functional dependencies.</li></ul>Secondary Functions:<ul><li>May review and provide input to deliverables from other functions.</li><li>Recommends and drives improvement initiatives and motivates others to implement.</li><li>May be assigned CAPA ownership.</li></ul>Technical Experience <ul><li>FPGA – 5-10 years in FPGA design and implementation and/or embedded DSP software </li><li>High Level Digital/Analog Signal – Understand digital and analog circuits, component selection, and debugging of mixed-signal devices. </li><li>Control System – Design and managing the systems that allow to control different processes to produce products. </li><li>System Level Root Cause – Ability to have system level mindset when comes to trouble shooting and root cause issues. </li><li>Design and prototype simulation models and hardware implementations </li><li>Noise/EMI/EMC – Understand compliance concepts and testing. </li><li>Power Electronics and Distribution </li></ul>

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

Product Manager We are offering an exciting opportunity for a Product Manager in the Health Insurance industry. Located in Somerville, Massachusetts, the successful candidate will be tasked with overseeing the implementation of customer service applications, capturing business requirements, writing user stories, and managing external vendors. This role offers a short term contract employment opportunity. Responsibilities: • Oversee the implementation of customer service applications, with a focus on knowledge base applications such as CXOne, Dynamics, Panviva. • Capture business requirements accurately to guide the development of new products and enhancements. • Write user stories that accurately reflect requirements and can guide the development team. • Manage day-to-day interactions with external vendors, ensuring deliverables are met on time and within budget. • Develop content for the knowledge base to support our customer service team. • Oversee the integration of technology solutions to house the knowledge base. • Conduct initial training and provide go-live support for the knowledge base solution. • Engage with stakeholders to communicate project status and gather feedback. • Utilize Agile product management principles to deliver products that meet business and customer needs. • Apply your skills in Business Analysis and Requirements Gathering to ensure all products meet the needs of the business and the customers.