4 results for Project Assistantcoordinator in Boston, MA

Project Manager/Sr. Consultant We are in search of a dedicated Program Manager to join our team in Boston, Massachusetts. This role involves managing and overseeing the complete transformation of our Identity and Access Management (IAM) systems. You will be responsible for the successful delivery of this project, aligning it with business goals and compliance requirements. This role offers a long contract employment opportunity. Responsibilities:• Leading the IAM Transformation Program and ensuring alignment with organizational goals and regulatory requirements• Managing the replacement of legacy IAM tools and overseeing the transition to advanced systems such as CyberArk & Hashicorp• Collaborating with cross-functional teams, including IT, security, compliance, and business units, to drive project success• Developing, maintaining, and managing detailed project plans, timelines, and budgets• Identifying and mitigating risks to ensure project milestones are met on time and within scope• Regularly updating senior leadership and stakeholders, ensuring transparency and accountability• Fostering a culture of continuous improvement and innovation within the program team

Product Manager We are offering an exciting opportunity for a Product Manager in the Health Insurance industry. Located in Somerville, Massachusetts, the successful candidate will be tasked with overseeing the implementation of customer service applications, capturing business requirements, writing user stories, and managing external vendors. This role offers a short term contract employment opportunity. Responsibilities: • Oversee the implementation of customer service applications, with a focus on knowledge base applications such as CXOne, Dynamics, Panviva. • Capture business requirements accurately to guide the development of new products and enhancements. • Write user stories that accurately reflect requirements and can guide the development team. • Manage day-to-day interactions with external vendors, ensuring deliverables are met on time and within budget. • Develop content for the knowledge base to support our customer service team. • Oversee the integration of technology solutions to house the knowledge base. • Conduct initial training and provide go-live support for the knowledge base solution. • Engage with stakeholders to communicate project status and gather feedback. • Utilize Agile product management principles to deliver products that meet business and customer needs. • Apply your skills in Business Analysis and Requirements Gathering to ensure all products meet the needs of the business and the customers.

IT Coordinator We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Answer helpdesk tickets promptly and professionally, ensuring high levels of customer satisfaction. • Utilize Citrix Technologies for secure, remote access to Windows desktops and applications. • Maintain and update the database with accurate and current information. • Support EO/IR systems to monitor and analyze critical situations. • Use Lotus Notes to manage emails, calendars, and instant messaging. • Work with Microsoft and Active Directory for network user and computer account management. • Handle computer hardware issues and provide support to ensure optimal performance. • Apply Configuration Management strategies to manage system configurations and changes. • Provide Deskside Support for end-users, troubleshooting hardware and software issues. • Support Desktop Hardware, ensuring all systems are operational and updated. • Manage Answering Inbound Calls, providing prompt and effective customer service.

Sr. Software Engineer Essential Functions:<ul><li> Provides software technical leadership on a software development team. This includes participating in requirements review, design reviews, code reviews, test case reviews, and team meetings.</li><li>Participate as an active member on a project development team: This includes requirements change control, defect management, risk analysis, and release management.</li><li>Creates/Maintains software requirement/functional specifications.</li><li>Creates/Maintains software architecture documentation.</li><li>Creates/Maintains software (component) design documentation.</li><li>Creates/Maintains software source code that adheres to design documentation.</li><li>Performs unit testing and/or code reviews as per project policy.</li><li>Performs integration testing to ensure software functions within application and with electrical and mechanical devices.</li><li>Evaluates, investigates, and implements fixes to assigned software defects.</li><li>Evaluates, investigates, and implements assigned software change proposals.</li><li>Provides level of effort for assigned software activities</li><li>Tracks personal estimates over time in order to improve accuracy.</li><li>Follows project and corporate software plans, standards, and procedures to perform software development</li></ul>Management:<ul><li>Creates/Maintains software project plans.</li><li>Creates/Maintains software configuration management plans.</li><li>Coordinates, schedules and supervises software developers for a project</li></ul>Technical:<ul><li>Brings new software technologies into the company.</li><li>Creates/Maintains applications (utilities) for the project to improve team efficiency, such as hardware control for other engineering disciplines or automated data analyzers for software test.</li><li>Must have the ability to handle many software components and take ownership for a large percentage of the code base.</li><li>Must have the ability to take ownership for high complexity implementations.</li><li>Perform other related duties as assigned</li></ul>Skills & Capabilities:<ul><li>Leadership, Management, Team, Individual, etc (for e.g.: holds people accountable, teamwork, delegation, communication, impact and influencing, etc) </li><li>Consult dictionary of competencies on Manager's Database Ability to administer software engineering tools: configuration management, requirements management, and defect management.</li><li>Ability to operate instrumentation.</li><li>Possesses strong written and oral communications skills.</li><li>Ability to work in a team environment of software developers and testers.</li></ul>