7 results for Customer Service Manager in Charlotte, NC

Administrative Assistant We are offering an opportunity in the retail industry for an Administrative Assistant to join our team in Charlotte, North Carolina. This role will involve a variety of administrative tasks, such as answering inbound and outbound calls, data entry, and managing email correspondence. The role also involves customer service and receptionist duties, and requires proficiency in Microsoft Excel, Outlook, PowerPoint, and Word. Responsibilities: • Answering inbound and outbound calls, directing calls as necessary • Greeting visitors and providing excellent customer service • Managing data entry tasks and maintaining accurate records • Handling email correspondence and adding notes to customer accounts when necessary • Reviewing sales brochures for low inventory and reordering as needed • Organizing open order file cabinets and transferring files to paid file cabinets • Scheduling appointments and performing general administrative duties • Filing documents and maintaining an organized work environment • Using Microsoft Excel, Outlook, PowerPoint, and Word to perform various tasks • Providing administrative support to the sales department

Office Manager We are offering a short term contract employment opportunity for an Office Manager in the location of Charlotte, North Carolina. The primary role involves managing employee relations, handling disputes, overseeing special projects, and facilitating the on-boarding and off-boarding process. This position will be operated 100% on-site, following a Monday - Friday, 8:30 - 5:30 schedule. Responsibilities: • Overseeing and managing all office procedures and processes • Resolving employee disputes and maintaining a healthy work environment • Managing special projects as assigned and ensuring their successful completion • Handling the on-boarding process for new employees, which includes conducting orientations and integrating new hires into the team • Overseeing the off-boarding process for departing employees, which includes conducting exit interviews and ensuring a smooth transition • Administering employee benefits plans and explaining benefits to employees • Utilizing HRIS - Human Resources Info Systems for efficient management of employee data • Ensuring compliance with all human resources administration processes and regulations • Utilizing MS Office Suite for various administrative tasks • Taking up additional responsibilities as required, demonstrating self-motivation and eagerness to be involved.

Category Manager- Rail, Truck and Facilities We are offering an opportunity to take on the role of a Category Manager in the manufacturing industry. This role is based in Charlotte, North Carolina, and will require on-site attendance from Monday to Friday. The successful candidate will be responsible for the strategic management of all rail and truck operations, as well as facilities management in the North American region. Responsibilities: • Oversee and manage all rail and truck procurement in the North American region• Assume responsibility for strategic facilities management• Collaborate with the Indirect Procurement and Logistics team • Apply ERP - Enterprise Resource Planning knowledge in day-to-day operations• Utilize Microsoft Excel for data management and analysis • Apply skills in Indirect Procurement to optimize operations• Implement Category Management strategies to improve efficiency• Be prepared for a travel requirement of approximately 20%• Act promptly to fill this backfill position • Work collaboratively with the Vice President of Indirect Procurement and Logistics to achieve strategic objectives.

Billing Analyst We are offering a short term contract employment opportunity for a Billing Analyst in the Transportation Equipment Manufacturing industry, located in Charlotte, North Carolina. This role involves handling a variety of responsibilities related to billing and financial services. The successful candidate will have the opportunity to work in a dynamic environment, leveraging their skills in accounting software systems, CRM, and billing functions. Responsibilities: • Process and manage invoices and billing statements with accuracy and efficiency • Utilize accounting software systems such as Great Plains (GPAC) and IBM AS/400 • Work closely with shared services, specifically handling billing tasks • Use CRM and other software like Oracle Fusion and Fusion Financials for managing customer accounts and billing data • Handle accounts receivable tasks, ensuring timely collection of payments • Participate in claim administration and collection processes • Maintain and update customer credit records regularly • Resolve customer billing inquiries and disputes promptly and professionally • Collaborate with different teams to streamline and improve billing functions • Monitor customer credit accounts and take appropriate action to collect delinquent payments.

Controller Job Title: Controller Position Overview:Our client in the Hickory area is seeking a highly skilled and detail-oriented individual to join their team as a Controller. As a key member of the finance department, the Controller will be responsible for overseeing all aspects of financial management within this retail organization. The ideal candidate will have a strong background in retail, manufacturing, or service finance, a keen eye for financial analysis, and the ability to provide strategic insights to drive business success.Responsibilities:<ol><li>Financial Reporting: Prepare accurate and timely financial statements for the retail division. Conduct regular financial analysis and present key insights to senior management.</li><li>Budgeting and Forecasting: Collaborate with department heads to develop annual budgets and forecasts. Monitor budgetary performance, identify variances, and provide recommendations for improvement. Assist in long-term financial planning to support the retail division's strategic goals.</li><li>Cost Control and Expense Management: Implement and maintain effective cost control measures. Analyze and manage retail division expenses to ensure optimal resource allocation. Identify opportunities for cost savings and operational efficiencies.</li><li>Inventory Management: Oversee the financial aspects of inventory control, including valuation and turnover analysis. Collaborate with operations teams to optimize inventory levels and minimize carrying costs. Implement and monitor inventory accounting procedures.</li><li>Compliance and Risk Management: Ensure compliance with accounting principles, legal regulations, and company policies. Develop and maintain internal controls to safeguard company assets. Mitigate financial risks through proactive identification and management.</li><li>Team Leadership and Development: Lead and mentor a team of finance professionals within the retail finance department. Foster a collaborative and high-performance culture within the team. Provide ongoing training and development opportunities to enhance the team's skills and knowledge.</li></ol>

Controller Compensation: $125-130k + bonusBenefits: GREAT benefits, Flexible PTOWork Arrangement: Full-time, permanent/direct hireSchedule: Primarily onsite, some hybrid flexibility About Us:Our client is a thriving smaller company in the manufacturing space, dedicated to providing high-quality products. As they continue to grow, they are seeking a skilled and experienced Controller to lead their financial operations and contribute to their success. Position Overview:The Controller will be responsible for overseeing all accounting and financial activities of the company. This role requires a hands-on professional with a comprehensive understanding of accounting principles, strong financial analysis skills, and the ability to manage the day-to-day financial operations of a small or mid-sized company. Key Responsibilities:<ol><li>Financial Management and Reporting: Prepare and oversee the preparation of monthly, quarterly, and annual financial statements. Provide detailed financial analysis and reports to the CEO/Owner to support strategic decision-making.</li><li>Budgeting and Forecasting: Develop, implement, and monitor the annual budget and financial forecasts. Analyze budget variances and recommend corrective actions as needed.</li><li>Cash Flow Management: Monitor and manage cash flow to ensure sufficient liquidity for operations. Prepare cash flow forecasts and identify potential funding needs.</li><li>General Ledger and Operational Accounting: Oversee day-to-day accounting operations, including accounts payable, accounts receivable, payroll, and general ledger maintenance. Ensure timely and accurate month-end and year-end close processes.</li><li>Team Leadership and Development: Foster a positive and collaborative work environment.</li><li>Process Improvement: Identify and implement process improvements to enhance efficiency and accuracy in the accounting department. Leverage technology to streamline financial processes and reporting.</li><li>Strategic Planning: Partner with senior management to develop and execute financial strategies aligned with business goals. Provide financial insights and recommendations to support growth and profitability.</li></ol>

Controller Driven by high expectations? Check out this job! If you thrive in a role where integrity, reliability and leadership are valued, this could be the job for you. Candidates who would be excited to take responsibility for an accounting and clerical department will be interested in Robert Half's opportunity to join a successful company as a Controller. The permanent Controller position is situated in the Charlotte, North Carolina area. Planning and directing all accounting operational functions, handling the accumulation and consolidation of financial data for internal and external financial statements, evaluating accounting and internal control systems, and leading departmental staff will be essential for this role. Candidates who can effectively manage self and others within strict time constraints when providing client services, lead while also being a team player, generate innovative ideas, and challenge the status quo, will be preferred for this position. This position offers exceptional compensation and benefits and potential for career growth. Major responsibilities - Assure client expectations are met by reviewing deliverables of self and team - Time monthly billing and other cash management techniques to make sure cash collection is punctual - Manage daily cash and prepare cash-flow reports, projecting cash needs at weekly and monthly intervals - Assess, execute and streamline policies, procedures, controls and most methodologies - Manage finance department operations, including accounts payable, billings & collections, and payroll - Takes action on items beyond formal job responsibilities - Work closely with executive team and partners to ensure that firm-wide operation is efficient and effective - Research, plan and implement Finance Department initiatives including software and systems implementation and other departmental or firm-wide improvements, as needed - Each month, present executive committee and partners with financial reports - Manage the creation of and monthly monitoring of the annual budget and forecasts - Complete month-end and year-end close of income statement and balance sheet, reconcile accounts, and handle G/L analysis