3 results for Call Center Specialist in Chicago, IL

Customer Service/Call Center Representative We are offering a contract to hire employment opportunity based in Rolling Meadows, Illinois. This role is within customer service, and the successful candidate will be expected to work on-site with the potential transition to a hybrid working arrangement post-training. Call center experience is highly preferred. Responsibilities:• Respond to customer inquiries via phone calls, emails, and chat in a timely manner• Provide exceptional customer service in managing customer inquiries • Offer basic troubleshooting to customers, including product knowledge, recommendations, and problem resolution• Respond to all written customer correspondence in a professional manner• Possess detailed knowledge of all products and procedures to assist customers effectively• Maintain a friendly, courteous, and professional demeanor while providing excellent customer service• Document all customer service tickets thoroughly • Collaborate with team members and vendor partners to deliver industry-leading customer service• Utilize skills in 'Call Center Customer Service', 'Customer Service', 'Superior Customer Service', 'Customer Support', and 'Customer experience management' to ensure customer satisfaction. Please note that this role requires the use of Microsoft Office tools such as Word, Excel, MS Teams, and Salesforce. There may be periods where overtime is necessary due to high call volume.

Customer Service Representative We are offering a short term contract employment opportunity for an organized and detail-oriented individual to join our transport industry team in Broadview, Illinois. The role will be focused on outbound customer service in the capacity of a Scheduling Specialist. Your primary responsibility will be to conduct outbound phone calls to prospective clients, with the end goal of scheduling appointments for our sales team. Responsibilities: • Conduct outbound phone calls to prospective clients with a view to schedule appointments for the sales team. • Use provided scripts and effective communication skills to convey the value proposition of our products and services. • Accurately record and update client information and scheduling details in our CRM system. • Collaborate with the sales team to coordinate meeting schedules and ensure optimal utilization of their time. • Address any inquiries or concerns raised by prospective clients with exceptional customer service. • Continually identify opportunities for process improvement and efficiency enhancement in the scheduling process. • Adhere to company policies and procedures while maintaining high standards of professionalism and ethics.

Receptionist Robert Half is in the market for an Administrative Assistant for a permanent position with a company. Serving as the Administrative Assistant, you will have a hand in managing legal administrative and office support duties, all with a self-starting mindset. This top-grade legal team in the Chicago, Illinois area is waiting for you to join the team - submit an application now. What you get to do every day - File various office and legal documents - Schedule travel arrangements and process expense reports - Distribute incoming mail according to specified procedures - Help with a diverse group of projects - Generate correspondence - Oversee calendars - Word processing, filing, and faxing documents - Respond to incoming telephone calls - Provide support to other administrative staff with overflow work, including word processing, data entry and Internet research tasks - Help greet and direct visitors - Oversee inventory for office and kitchen supplies