6 results for Customer Experience Specialist in Chicago, IL

Customer Service Representative We are offering a short term contract employment opportunity for an organized and detail-oriented individual to join our transport industry team in Broadview, Illinois. The role will be focused on outbound customer service in the capacity of a Scheduling Specialist. Your primary responsibility will be to conduct outbound phone calls to prospective clients, with the end goal of scheduling appointments for our sales team. Responsibilities: • Conduct outbound phone calls to prospective clients with a view to schedule appointments for the sales team. • Use provided scripts and effective communication skills to convey the value proposition of our products and services. • Accurately record and update client information and scheduling details in our CRM system. • Collaborate with the sales team to coordinate meeting schedules and ensure optimal utilization of their time. • Address any inquiries or concerns raised by prospective clients with exceptional customer service. • Continually identify opportunities for process improvement and efficiency enhancement in the scheduling process. • Adhere to company policies and procedures while maintaining high standards of professionalism and ethics.

Customer Service/Call Center Representative We are offering a contract to hire employment opportunity based in Rolling Meadows, Illinois. This role is within customer service, and the successful candidate will be expected to work on-site with the potential transition to a hybrid working arrangement post-training. Call center experience is highly preferred. Responsibilities:• Respond to customer inquiries via phone calls, emails, and chat in a timely manner• Provide exceptional customer service in managing customer inquiries • Offer basic troubleshooting to customers, including product knowledge, recommendations, and problem resolution• Respond to all written customer correspondence in a professional manner• Possess detailed knowledge of all products and procedures to assist customers effectively• Maintain a friendly, courteous, and professional demeanor while providing excellent customer service• Document all customer service tickets thoroughly • Collaborate with team members and vendor partners to deliver industry-leading customer service• Utilize skills in 'Call Center Customer Service', 'Customer Service', 'Superior Customer Service', 'Customer Support', and 'Customer experience management' to ensure customer satisfaction. Please note that this role requires the use of Microsoft Office tools such as Word, Excel, MS Teams, and Salesforce. There may be periods where overtime is necessary due to high call volume.

Client Relationship Specialist To apply to this hybrid role, please send your resume to John Sadofsky at [email protected] Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Client Relationship Specialist. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. We are seeking a highly motivated Client Relationship Specialist to work out of our Highland Park office to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>

Corporate Accountant and Payroll Specialist To apply to this hybrid role, please send your resume to John Sadofsky at [email protected] Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Corporate Accountant and Payroll Specialist. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. Job Summary:The Corporate Accountant and Payroll Specialist will play a pivotal role in managing various financial aspects within the company. This multifaceted position involves overseeing multiple company financial statements, handling billing processes for both internal and external stakeholders, managing transfers across internal operating entities, ensuring accurate and timely payroll recording, administering employee benefits programs, and assisting with employee onboarding processes. Key Responsibilities:<ul><li>Management of the corporate books and records for multiple corporate entities, including reconciliations</li><li>Maintenance and management of multiple company financial statements, ensuring accuracy and compliance with relevant regulations and standards.</li><li>Management of the billing processes for both internal and external customers, ensuring accuracy and timeliness.</li><li>Facilitating fund transfers across internal operating companies, ensuring proper documentation and adherence to internal policies.</li><li>Management of internal liquidity reporting to provide insights into the company's financial position and cash flow management.</li><li>Overseeing and maintaining internal budgeting tools to support effective financial planning and decision-making processes.</li><li>Management of internal credit card transactions and reimbursement processes, ensuring compliance with company policies and procedures.</li><li>Management of the payroll process and ensuring compliance with applicable regulations.</li><li>Re-billing payroll costs to customers and internal entities as necessary, maintaining accurate records of expenses.</li><li>Administering the 401K and health benefit programs charges and credits and ensuring compliance applicable regulations</li><li>Assistance with the onboarding process for new employees, including coordinating payroll setup, benefits enrollment, and providing necessary guidance and support</li><li>Various accounting and financial projects in support of all departments within the company</li></ul>

Receptionist Robert Half is in the market for an Administrative Assistant for a permanent position with a company. Serving as the Administrative Assistant, you will have a hand in managing legal administrative and office support duties, all with a self-starting mindset. This top-grade legal team in the Chicago, Illinois area is waiting for you to join the team - submit an application now. What you get to do every day - File various office and legal documents - Schedule travel arrangements and process expense reports - Distribute incoming mail according to specified procedures - Help with a diverse group of projects - Generate correspondence - Oversee calendars - Word processing, filing, and faxing documents - Respond to incoming telephone calls - Provide support to other administrative staff with overflow work, including word processing, data entry and Internet research tasks - Help greet and direct visitors - Oversee inventory for office and kitchen supplies

Senior Compensation Analyst A Robert Half client is seeking a Senior Compensation Specialist in Chicago, Illinois. The successful applicant will play a key role in the design, analysis, budgeting, and implementation of new compensation programs. Additionally, they will ensure that these programs are efficient and effective, and remain competitive. This position offers a hybrid work arrangement with an expanding global company. Responsibilities<ul><li>Lead and participate in various compensation projects, including the design, analysis, budgeting, and rollout of new compensation programs.</li><li>Conduct thorough analyses to assess the effectiveness, efficiency, and competitiveness of existing compensation structures, policies, and processes. Generate reports, dashboards, and metrics to pinpoint key trends and opportunities.</li><li>Collaborate with cross-functional teams to design, implement, and manage wage structures, incentives, and rewards programs to support organizational goals, pay equity, and transparency.</li><li>Serve as a subject matter expert on significant compensation initiatives, identifying opportunities for enhancements in programs, policies, and procedures. Recommend and implement approved changes.</li><li>Assist in the annual compensation planning cycle, including testing and ensuring the functionality of the compensation planning system.</li><li>Develop models and perform analyses to support compensation programs, special projects, and the annual budgeting process.</li><li>Create and support communication and change management efforts for compensation programs to enhance understanding across the organization.</li><li>Partner with Legal, Finance, and Payroll teams to complete required pay equity compliance reporting.</li><li>Prepare presentations, scorecards, trends, and graphical illustrations for leadership reviews of compensation programs.</li><li>Collaborate with HRIS to ensure accurate updates regarding compensation-related HR data in the system of record. Act as a compensation expert on system implementations affecting compensation.</li><li>Participate in compensation surveys across relevant regions, maintaining an up-to-date market data database with accurate job matching.</li><li>Work with HR, Talent Acquisition, Talent Development, and people leaders to keep job descriptions current and market-aligned.</li><li>Ensure all compensation programs comply with federal, state, and local regulations.</li><li>Collaborate with the total rewards team on projects, such as developing total compensation statements.</li><li>Mentor and collaborate with team members as an expert on compensation, recognition, and rewards programs.</li><li>Participate in total rewards program surveys.</li><li>Perform other duties and responsibilities as needed.</li></ul>