13 results for Customer Service Manager in Chicago, IL

Customer Service/Call Center Representative We are offering a contract to hire employment opportunity based in Rolling Meadows, Illinois. This role is within customer service, and the successful candidate will be expected to work on-site with the potential transition to a hybrid working arrangement post-training. Call center experience is highly preferred. Responsibilities:• Respond to customer inquiries via phone calls, emails, and chat in a timely manner• Provide exceptional customer service in managing customer inquiries • Offer basic troubleshooting to customers, including product knowledge, recommendations, and problem resolution• Respond to all written customer correspondence in a professional manner• Possess detailed knowledge of all products and procedures to assist customers effectively• Maintain a friendly, courteous, and professional demeanor while providing excellent customer service• Document all customer service tickets thoroughly • Collaborate with team members and vendor partners to deliver industry-leading customer service• Utilize skills in 'Call Center Customer Service', 'Customer Service', 'Superior Customer Service', 'Customer Support', and 'Customer experience management' to ensure customer satisfaction. Please note that this role requires the use of Microsoft Office tools such as Word, Excel, MS Teams, and Salesforce. There may be periods where overtime is necessary due to high call volume.

SEC Reporting Manager To apply to this hybrid role, please send your resume to John Sadofsky at [email protected] Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a SEC Reporting Manager. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. Job Description: - Supervise day-to-day SEC and FERC reporting processes, including drafting disclosures, processing changes, ensuring accuracy and consistency throughout the document, maintaining quarterly list of disclosure items and coordinating with the printer. - Proactively notify Manager or Director of any accounting/reporting issues or concerns. - Work closely with other departments and Business Units regarding reporting activities. - Supervise and provide review and approval of a variety of reporting assignments. - Interface with leadership positions within Finance, Legal and Secretary’s Office. Team oriented interface with comparable roles. - Work with various parties, both within the Controller’s Group as well as other areas of the company, to accomplish goals, resolve issues and enhance and improve processes. Contact with others requires tact and persuasiveness. - Supervise assigned staff including development, staffing, performance assessment, work review, etc. Day to day supervisory responsibilities are limited but, depending on size and accounting complexity of assigned entity, may provide lead direction to staff assigned to specific project or work group. Work leadership is generally administrative in nature and typically involves functional direction to others assigned to assist on an occasional to moderate basis.

Part Time Regional Development Associate We are seeking a Part time Regional Development Associate to join our team in Chicago, Illinois. The role involves a substantial amount of data management and client communication, as well as event coordination and administrative tasks. This position supports the regional development team, collaborating with volunteers and board members to bolster fundraising efforts. Responsibilities: • Support the regional development team in maintaining data, including using the CRM, data input, and producing reports for analysis, strategic planning, and board meetings. • Assist the development team with research and drafting of materials for prospective and existing clients/donors. • Serve as a liaison for chapter events, assisting with event logistics and coordination in collaboration with the national events team and development managers. • Manage client stewardship activities such as answering calls, responding to emails, pledge collection, and other inquiries. • Take and file meeting minutes for key donor and board meetings. • Provide administrative support to the development team and chapter board members, including assistance with scheduling, donor meetings, and key staff meetings. • Deliver on special projects and campaigns as needed. • The role will involve regional travel with occasional evening and weekend work schedules based on need. • Utilize skills in customer service, data entry, managing timelines, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, organizing files, scanning, shipping functions, and volunteer management. This part time role offers a contract to permanent employment opportunity.

Online Community Manager We currently have an opening for an ongoing, part-time contract employment opportunity for an Online Community Manager in the banking industry. This role requires weekend hours ONLY, working full days on Saturdays and Sundays. This is a set shift, and there is no flexibility in the schedule. Responsibilities:• Manage online communities across various platforms such as Reddit, TikTok Today, Facebook, YouTube, Instagram, and Twitter• Proactively engage with community members to drive participation and brand affinity• Function as a moderator for online discussions, removing comments that may be inappropriate or disruptive• Collaborate closely with the customer experience and product ops teams to align community engagement with overall business objectives• Utilize social media tools such as Sprinklr, Sprout Social, Spark Central, Khoros for effective community management• Maintain a customer support/service mindset, ensuring all community interactions are managed with professionalism and empathy• Understand the nuances of moderation, acting not just as an enforcer of rules, but as an active participant in the community• Leverage content management systems and databases for efficient community management• Monitor online communities for potential issues or crises and respond accordingly• Document all community interactions for future reference and analysis.

Client Relationship Specialist To apply to this hybrid role, please send your resume to John Sadofsky at [email protected] Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Client Relationship Specialist. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. We are seeking a highly motivated Client Relationship Specialist to work out of our Highland Park office to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>

Construction Accountant To apply to this hybrid role, please send your resume to John Sadofsky at [email protected] The warmer Chicago months are pretty much here! Treat yourself this Spring season to a new job opportunity at a Fortune 500 company that was voted one of the best places to work in 2024. The role of the Draw Accountant is responsible for monitoring invoices, compiling construction draws and ensuring billings are recorded in a timely manner. A focus on process improvement, teamwork, and delivering results will be critical. Responsibilities:<ul><li>Aggregate all invoices to process for construction draws</li><li>Upload invoices into Accounts Payable system (no approval)</li><li>Prepare monthly construction project draws</li><li>Prepare sworn statements</li><li>Ensure presence of lien waivers, contact vendors for follow-up and receipt of waivers</li><li>Prepare and process communication with vendors, Chicago Title and Stewart Title (escrow companies)</li><li>Office Manager duties including but not limited to expense report preparation, office supplies ordering, meeting scheduling, mail sorting and distribution, support to visitors, organizing office operations and procedures</li></ul>

Compliance Officer Robert Half Legal is partnering with an alternative investment management firm headquartered in Chicago who's looking to hire a Compliance Officer with at least 3-6+ years of experience to join their team. The ideal candidate will have experience in a compliance or regulatory role, with experience in asset management and previous employment with a financial regulator or previous oversight of a compliance program within a substantial regulated investment adviser. Responsibilities of the position are below. This position is paynig between $180-250K+ base salary plus a strong bonus target of 50%, full benefits, and this position will be working on a hybrid WFH schedule. Compliance Officer Responsibilities: <ul><li>Develop and manage the Firm’s compliance program, and promote and maintain the Firm’s culture of compliance </li><li>Identify and mitigate conflicts of interest, including adopting and implementing policies around principal transactions and cross trades </li><li>Perform internal audit related functions and manage regulatory audit processes when applicable </li><li>Interact with third party service providers on compliance-related issues</li><li>Interact with personnel on issues related to Code of Ethics, such as pre-clearance of personal trades, gift and entertainment requests, and questions regarding the SEC and/or compliance manual </li><li>Document and monitor investigations of breaches or alleged breaches of regulations and/or company compliance policies, standards or procedures, and facilitate the resolution of breaches </li><li>Perform KYC and AML analysis and assist the deal teams in preparing due diligence reports </li><li>Assist with the retention, organization and retrieval of transaction data in the Firm’s compliance monitoring system, including with respect to compliance testing </li><li>Design and oversee client on-boarding procedures</li><li>Coordinate and support a global marketing effort for private funds and IMAs </li><li>Support the launching of client accounts by analyzing investment advisory contracts and investment guidelines, coding automated compliance tests into a CRM and coordinating with members of the investment teams </li><li>Assist in the review of marketing materials to ensure compliance with the relevant regulatory requirements as well as internal standards </li><li>Mange the process and consult with outside counsel and compliance consultants as directed on regulatory questions, filings and related matters, including Form ADV, Reg D, Form PF, FINRA filings, blue sky state filings, etc.</li></ul> For immediate consideration, please email your resume directly to Justin Rambert, AVP - Permanent Placement at justin . rambert @ robert half com

Senior Financial Analyst To apply to this hybrid role, please send your resume to John Sadofsky at [email protected] The warmer Chicago months are pretty much here! Treat yourself this Spring season to a new job opportunity at a Fortune 500 company that was voted one of the best places to work in 2024. Job Summary:We are seeking to fill the role of Senior Financial Analyst, Financial Planning & Analysis within our Financial Planning and Analysis organization. You will lead the financial planning, reporting and analysis supporting the Affiliates business. This role is located in Chicago, Illinois and is not eligible for relocation assistance. Duties· Lead the financial planning, reporting, analysis and forecasting activities for the brokerage and Affiliates business.· Prepare and validate monthly results business reporting packages to help explain key drivers in revenue/expense trends key timing metrics.· Work with leadership to continuously build and evolve standardized KPIs and support schedules to improve revenue and expense performance.· Lead and prepare cost benefit analysis in support of key investments relating to incremental growth through office expansion and/or new Affiliates opportunities. (e.g., break even analysis).· Lead the annual budgeting process, prepare budget and drive accountability by working with Affiliate Offices to understand revenue and expense drivers.· Lead the financial planning, reporting, analysis and forecasting activities for consolidation of At World Holdings (parent company) as well as direct support of corporate functions· Develop and lead the financial planning, forecasting and reporting activities for the consolidated balance sheet and cash flow statements.

Senior Compensation Analyst A Robert Half client is seeking a Senior Compensation Specialist in Chicago, Illinois. The successful applicant will play a key role in the design, analysis, budgeting, and implementation of new compensation programs. Additionally, they will ensure that these programs are efficient and effective, and remain competitive. This position offers a hybrid work arrangement with an expanding global company. Responsibilities<ul><li>Lead and participate in various compensation projects, including the design, analysis, budgeting, and rollout of new compensation programs.</li><li>Conduct thorough analyses to assess the effectiveness, efficiency, and competitiveness of existing compensation structures, policies, and processes. Generate reports, dashboards, and metrics to pinpoint key trends and opportunities.</li><li>Collaborate with cross-functional teams to design, implement, and manage wage structures, incentives, and rewards programs to support organizational goals, pay equity, and transparency.</li><li>Serve as a subject matter expert on significant compensation initiatives, identifying opportunities for enhancements in programs, policies, and procedures. Recommend and implement approved changes.</li><li>Assist in the annual compensation planning cycle, including testing and ensuring the functionality of the compensation planning system.</li><li>Develop models and perform analyses to support compensation programs, special projects, and the annual budgeting process.</li><li>Create and support communication and change management efforts for compensation programs to enhance understanding across the organization.</li><li>Partner with Legal, Finance, and Payroll teams to complete required pay equity compliance reporting.</li><li>Prepare presentations, scorecards, trends, and graphical illustrations for leadership reviews of compensation programs.</li><li>Collaborate with HRIS to ensure accurate updates regarding compensation-related HR data in the system of record. Act as a compensation expert on system implementations affecting compensation.</li><li>Participate in compensation surveys across relevant regions, maintaining an up-to-date market data database with accurate job matching.</li><li>Work with HR, Talent Acquisition, Talent Development, and people leaders to keep job descriptions current and market-aligned.</li><li>Ensure all compensation programs comply with federal, state, and local regulations.</li><li>Collaborate with the total rewards team on projects, such as developing total compensation statements.</li><li>Mentor and collaborate with team members as an expert on compensation, recognition, and rewards programs.</li><li>Participate in total rewards program surveys.</li><li>Perform other duties and responsibilities as needed.</li></ul>

Corporate Accountant and Payroll Specialist To apply to this hybrid role, please send your resume to John Sadofsky at [email protected] Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Corporate Accountant and Payroll Specialist. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. Job Summary:The Corporate Accountant and Payroll Specialist will play a pivotal role in managing various financial aspects within the company. This multifaceted position involves overseeing multiple company financial statements, handling billing processes for both internal and external stakeholders, managing transfers across internal operating entities, ensuring accurate and timely payroll recording, administering employee benefits programs, and assisting with employee onboarding processes. Key Responsibilities:<ul><li>Management of the corporate books and records for multiple corporate entities, including reconciliations</li><li>Maintenance and management of multiple company financial statements, ensuring accuracy and compliance with relevant regulations and standards.</li><li>Management of the billing processes for both internal and external customers, ensuring accuracy and timeliness.</li><li>Facilitating fund transfers across internal operating companies, ensuring proper documentation and adherence to internal policies.</li><li>Management of internal liquidity reporting to provide insights into the company's financial position and cash flow management.</li><li>Overseeing and maintaining internal budgeting tools to support effective financial planning and decision-making processes.</li><li>Management of internal credit card transactions and reimbursement processes, ensuring compliance with company policies and procedures.</li><li>Management of the payroll process and ensuring compliance with applicable regulations.</li><li>Re-billing payroll costs to customers and internal entities as necessary, maintaining accurate records of expenses.</li><li>Administering the 401K and health benefit programs charges and credits and ensuring compliance applicable regulations</li><li>Assistance with the onboarding process for new employees, including coordinating payroll setup, benefits enrollment, and providing necessary guidance and support</li><li>Various accounting and financial projects in support of all departments within the company</li></ul>

Receptionist Robert Half is in the market for an Administrative Assistant for a permanent position with a company. Serving as the Administrative Assistant, you will have a hand in managing legal administrative and office support duties, all with a self-starting mindset. This top-grade legal team in the Chicago, Illinois area is waiting for you to join the team - submit an application now. What you get to do every day - File various office and legal documents - Schedule travel arrangements and process expense reports - Distribute incoming mail according to specified procedures - Help with a diverse group of projects - Generate correspondence - Oversee calendars - Word processing, filing, and faxing documents - Respond to incoming telephone calls - Provide support to other administrative staff with overflow work, including word processing, data entry and Internet research tasks - Help greet and direct visitors - Oversee inventory for office and kitchen supplies

Paralegal We are seeking a skilled Paralegal to join our legal department in CHICAGO, Illinois. This role entails providing advanced level application and document support for lawyers and staff, producing a variety of documents, and working efficiently under deadlines. The successful candidate will be proficient in software used in a legal environment and will have a strong understanding of legal format and terminology. Responsibilities: • Proofread, edit, format, and finalize various types of documents (legal and non-legal) using MS Word, PowerPoint, Excel, and Adobe Acrobat • Create comparison documents using Litera, CompareDocs, and Microsoft Office Native Comparison functions • Diagnose, troubleshoot, and correct problem documents using BigHand and DocXTools • Develop OFT email files in MS Outlook • Convert documents from one application to another using Adobe Acrobat and/or Kofax • Provide Vuture support to draft invitations and announcements • Manage, share, and collaborate using NetDocs • Provide SharePoint support for intranet pages • Contribute to the drafting of specifications, policies, and processes • Perform quality assurance, quality checking, and user testing as needed • Assist callers via remote assistance • Perform or facilitate translations and transcriptions • Perform data entry and analysis services • Provide support for other specialized legal software

Human Resources (HR) Assistant We are seeking a Human Resources (HR) Assistant to join our manufacturing team located in Chicago, Illinois. This role involves scheduling and coordinating candidate interviews, maintaining administrative duties, and ensuring a positive candidate experience throughout the recruitment process. This role offers a short term contract employment opportunity. Responsibilities: • Schedule and coordinate candidate interviews efficiently• Maintain administrative cleanliness by managing tasks and schedules• Ensure a positive candidate experience throughout the recruitment process• Work with external recruiters to screen and move candidates through the organization• Utilize Microsoft Teams to facilitate candidate meetings and communications• Maintain and manage calendars using Outlook and Google Calendar• Contribute to the HR department's compliance and employee relations function• Assist in talent assessment and talent acquisition processes• Communicate effectively with clients using strong written and presentation skills.