4 results for Product Support Specialist in Chicago, IL

Cloud Architect We are looking for a skilled Cloud Architect to join our team. The primary function of this role is to support our infrastructure engineering team, focusing on Azure cloud design, new product development, and maintaining the health of our cloud environments. The ideal candidate will have a background in administering hybrid cloud datacenter environments, including on-premises storage and compute resources. Responsibilities: • Utilize experience with cloud concepts such as Infrastructure as a Service, Serverless Architecture, Container Architecture, Platform as a Service, Storage, Infrastructure as Code, and Identity and Access Management• Participate in the creation and review of architecture and solution design artifacts• Design DevOps pipelines using Azure DevOps with Infrastructure as Code (Terraform) for Azure infrastructure• Develop blueprints and deliverables that advance our Azure Cloud capabilities, involving both new solutions and migration of existing solutions• Demonstrate thought leadership in cloud computing across multiple streams• Collaborate with IT Leadership, Enterprise IT Architects, and IT engineering peers to develop the principles and guidelines for the future-state Cloud IT architecture in alignment with strategic goals• Conduct design reviews of new and existing architectures, create reference architectures and standards to enable effective solution delivery, design solutions for performance optimization, and design automation solutions for reusability and consistency• Provide technical support to the IT team and stakeholders to ensure that cloud-based solutions are functioning effectively and efficiently• Ensure cloud-based solutions are secure and compliant with relevant regulations and standards• Work closely with operational resources in updating their on-premises practices to include cloud

Financial Systems Analyst To apply to this hybrid role, please send your resume to John Sadofsky at [email protected] Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Financial Systems Analyst position. Which may seem pretty standard…until you get to the best part: The perks. 1) The pay rates are above what their top competitors pay their employees2) They have higher bonus structures3) There’s work from home flexibility and prioritization for employee work/life balance.4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)5) And more… Responsibilities:<ul><li>Ensure the timely and accurate execution of the global closing process, planning process and payment processing by coordinating, monitoring, and identifying and resolving issues.</li><li>Address and resolve all issues raised from the CFO community.</li><li>Support the production of information for management and financial reporting, using SAP BW, SAP Analytics Cloud and SAP Analysis for Office.</li><li>Support Finance stakeholders in making best use of the available reporting capabilities.</li><li>Execute and/or contribute to the execution of governance processes for Finance Solutions.</li><li>Support financial audits with the necessary reports and process documentation from financial systems.</li><li>Review the audit findings that relate to the financial applications and processes, identifying possible courses of action to address findings.</li><li>Collaboration with stakeholders to implement steps to mitigate issues.</li><li>Contribute as Finance specialist in agile release trains and other projects and initiatives.</li><li>Work with local and global CFO teams to assess as-is process and system flow, develop/document business requirements, ensure understanding between the company's functions, lead testing, facilitate sign off from CFO unit and ensure implementation and execution of features or other project deliverables.</li><li>Support the development of financial applications and process landscape in close collaboration with the local and global CFO community, IT, process management and Group functions.</li><li>Harmonize, document and implement Finance related processes, based on sound analysis of various inputs from the different Finance teams and other sources.</li><li>Regularly update and review process flows and procedures related to Financial Solutions North America as needed.</li><li>Participate in process improvement initiatives within North America and the Global Finance community, and assure consistency across multiple areas.</li><li>Support the root cause analysis of data quality issues by analysing data, processes, and data flows.</li></ul>

Staff Accountant To apply to this hybrid role, please send your resume to John Sadofsky at [email protected] Is your current job giving “all-work-no-play” when it should be giving “work-life balance + above market pay rates”? Job Description:Responsible for ensuring compliance with internal controls and executing general accounting activities primarily in support of General & Fixed Assets Accounting, Compensation & Benefits, Consolidations & SEC Reporting, Technical Accounting and Income Tax. Responsibilities include the day-to-day maintenance of a complete and accurate general ledger and preparing financial statements and reports. The company has a complex structure with multiple entities and Accountants are assigned responsibility across all business segments. Specific responsibilities may vary depending upon functional assignment. The Staff Accountant will work in our Fixed Assets team, ensuring physical assets are appropriately stated on the general ledger, including physical counts and reconciliations. This role will also support fixed asset activities including asset settlements and depreciation analysis.

Customer Service/Call Center Representative We are offering a contract to hire employment opportunity based in Rolling Meadows, Illinois. This role is within customer service, and the successful candidate will be expected to work on-site with the potential transition to a hybrid working arrangement post-training. Call center experience is highly preferred. Responsibilities:• Respond to customer inquiries via phone calls, emails, and chat in a timely manner• Provide exceptional customer service in managing customer inquiries • Offer basic troubleshooting to customers, including product knowledge, recommendations, and problem resolution• Respond to all written customer correspondence in a professional manner• Possess detailed knowledge of all products and procedures to assist customers effectively• Maintain a friendly, courteous, and professional demeanor while providing excellent customer service• Document all customer service tickets thoroughly • Collaborate with team members and vendor partners to deliver industry-leading customer service• Utilize skills in 'Call Center Customer Service', 'Customer Service', 'Superior Customer Service', 'Customer Support', and 'Customer experience management' to ensure customer satisfaction. Please note that this role requires the use of Microsoft Office tools such as Word, Excel, MS Teams, and Salesforce. There may be periods where overtime is necessary due to high call volume.