Online Community Manager<p>We currently have an opening for an ongoing, part-time contract employment opportunity for an Online Community Manager in the banking industry. This role requires weekend hours ONLY, working full days on Saturdays and Sundays. This is a set shift, and there is no flexibility in the schedule.</p><p><br></p><p>Responsibilities:</p><p>• Manage online communities across various platforms such as Reddit, TikTok Today, Facebook, YouTube, Instagram, and Twitter</p><p>• Proactively engage with community members to drive participation and brand affinity</p><p>• Function as a moderator for online discussions, removing comments that may be inappropriate or disruptive</p><p>• Collaborate closely with the customer experience and product ops teams to align community engagement with overall business objectives</p><p>• Utilize social media tools such as Sprinklr, Sprout Social, Spark Central, Khoros for effective community management</p><p>• Maintain a customer support/service mindset, ensuring all community interactions are managed with professionalism and empathy</p><p>• Understand the nuances of moderation, acting not just as an enforcer of rules, but as an active participant in the community</p><p>• Leverage content management systems and databases for efficient community management</p><p>• Monitor online communities for potential issues or crises and respond accordingly</p><p>• Document all community interactions for future reference and analysis.</p>
