2 results for Call Center Specialist in Cleveland, OH

Customer Service Representative We are offering a contract employment opportunity for a Customer Service Representative in Elyria, Ohio. This role involves customer service responsibilities within the aerospace manufacturing industry, with a specific emphasis on credit-related duties. The position is based on-site and a great opportunity if you love working in a fast-paced environment. The hours for this position are Monday-Friday from 8:00am-5:00pm. Responsibilities: • Manage customer service inquiries and issues, ensuring a high level of customer satisfaction • Accurately process customer credit applications, following established guidelines and procedures • Maintain and update customer credit records in the ERP system (Oracle) • Monitor customer credit accounts for any discrepancies or delinquent payments and take appropriate action to rectify these issues • Utilize CRM system to manage customer interactions and data • Collaborate with other team members to ensure efficient and effective customer service delivery • Utilize computer data entry skills to update and maintain customer and transactional records • Utilize knowledge of the aerospace manufacturing industry to better understand and meet customer needs • Resolve customer service issues in a timely and effective manner • Answer customer inquiries related to credit applications, account status, and other related topics.

Customer Service Representative We are offering a contract to hire employment opportunity for a meticulous and organized Customer Service Representative in AKRON, Ohio, in the insurance industry. The role primarily involves handling lien clearance issues, resolving title issues with customers, and verifying information for accurate record keeping. The ideal candidate will possess strong customer service skills, proficiency in Microsoft Office Suites, and a knack for research and data entry. Responsibilities: • Reviewing new files to ascertain if lien clearance is required, adhering to specifications or making customer contact as necessary. • Notifying customers of any lien clearance issues that may arise. • Resolving any title issues with customers and borrowers promptly and professionally. • Determining if customers have satisfied title requirements. • Monitoring logs to follow up on outstanding lien clearance issues. • Contacting counties, lenders, borrowers, and examiners to verify information shown on record. • Utilizing Microsoft Office Suites for data entry and administrative tasks. • Conducting lien searches and research as part of the job function. • Maintaining professional email correspondence with customers to provide updates and resolve issues. • Assisting in administrative office tasks as needed.