4 results for Customer Service Manager in Cleveland, OH

Customer Service Representative We are offering a contract employment opportunity for a Customer Service Representative in Elyria, Ohio. This role involves customer service responsibilities within the aerospace manufacturing industry, with a specific emphasis on credit-related duties. The position is based on-site and a great opportunity if you love working in a fast-paced environment. The hours for this position are Monday-Friday from 8:00am-5:00pm. Responsibilities: • Manage customer service inquiries and issues, ensuring a high level of customer satisfaction • Accurately process customer credit applications, following established guidelines and procedures • Maintain and update customer credit records in the ERP system (Oracle) • Monitor customer credit accounts for any discrepancies or delinquent payments and take appropriate action to rectify these issues • Utilize CRM system to manage customer interactions and data • Collaborate with other team members to ensure efficient and effective customer service delivery • Utilize computer data entry skills to update and maintain customer and transactional records • Utilize knowledge of the aerospace manufacturing industry to better understand and meet customer needs • Resolve customer service issues in a timely and effective manner • Answer customer inquiries related to credit applications, account status, and other related topics.

Project Assistant We are offering a contract to permanent employment opportunity for a Project Assistant in the heating and cooling industry, located in North Royalton, Ohio, United States. This role involves generating leads, coordinating events, and actively engaging in product knowledge sessions. The role requires on-site presence and does not offer remote work options. Responsibilities: • Actively participate in generating leads to enhance business growth. • Coordinate events ensuring smooth execution and desired outcomes. • Actively engage with product knowledge sessions to gain a deeper understanding of our offerings. • Teach and train associates to build a well-informed and efficient team. • Exhibit strong leadership skills in managing timelines and prioritizing tasks. • Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for various tasks including data entry, organizing files, and managing communication. • Use your customer service skills to address inquiries and resolve issues, ensuring customer satisfaction. • Multitask effectively, balancing and prioritizing multiple projects to meet deadlines. • Drive lead generation initiatives to create new business opportunities. • Handle shipping functions as needed, ensuring timely delivery of products.

Bookkeeper We are seeking a diligent and meticulous Credit Clerk based in Cleveland, Ohio. This role will involve working in the finance industry, specifically in the function of a Bookkeeper. The incumbent will be responsible for maintaining and monitoring financial records, processing customer credit applications, and resolving customer credit inquiries. Responsibilities: - Recording day to day financial transactions and completing the posting process in QuickBooks and QuickBooks online- Performing reconciliations of bank and other accounts on a monthly basis to ensure accuracy- Processing accounts payable in a timely manner- Ensuring payroll accuracy and handling payroll tax issues- Maintaining an orderly accounting filing system- Communicating with clients, vendors, and tax agencies when it comes to client inquiries- Maintaining and monitoring financial records- Assembling information for external auditors for the annual audit- Preparing financial statements - Handling monthly, quarterly, and annually closings- Providing clerical and administrative support to management as requested

Sr. Accountant We are offering an exciting opportunity for a Sr. Accountant in the Manufacturing industry, based in CUYAHOGA FALLS, Ohio. The successful candidate will be responsible for ensuring timely reporting of financial results and accuracy of reported balances through involvement in monthly, quarterly, and annual close processes. This role also entails documenting, assessing and implementing best accounting practices and procedures. Responsibilities: • Prepare and review journal entries including standard entries, reclassifications/adjustments, accruals, allocations, and intercompany transactions • Complete account reconciliations and analyze general ledger activity, including both Balance Sheet and Income Statement accounts • Record various financial transactions including prepaid assets, accrued liabilities, and customer/vendor rebates • Assist in preparation/maintenance of monthly and quarterly reporting and analytics • Support external auditors to facilitate annual audits • Participate in department and organization special projects and ad-hoc financial analysis as required • Remain committed to continuously improving the automation of accounting and reporting processes • Utilize skills in Account Reconciliation, Balance Sheet Reconciliation, Bank Reconciliations, General Ledger, Journal Entries, Microsoft Excel, Month End Close, NetSuite, Oracle, and SAP.