5 results for Customer Service Manager in Detroit, MI

Accounts Receivable Supervisor/Manager We are offering an exciting opportunity for an Accounts Receivable Manager in Southfield, Michigan. This role involves managing and overseeing the daily operations of the accounts receivable department, ensuring accurate and timely management of all accounts receivable aging components. Responsibilities:• Foster collaboration with locations across the US• Assist in reviewing and resolving problem accounts• Provide training or schedule site meetings as needed• Ensure a strong customer service focus and responsiveness to inquiries• Serve as an escalation point for managers and provide additional support when necessary• Collaborate with the cash receipts team on research related to cash application or adjustments• Ensure all functions adhere to robust internal control with regular follow-up meetings• Work closely with IT to ensure the operating system supporting cash application and billing functions are running optimally• Oversee billing management to ensure accuracy and timely submission and delivery of customer invoices• Understanding the requirements for both Commercial and Residential invoices• Manage the Accounts Receivable (A/R) team to process cash receipts promptly and accurately• Provide reporting for company trends related to volume growth, invoice delivery methods, etc. • This role includes managing office operations at the local location, including supplies and maintenance

Cost Accountant Robert Half has an exciting direct hire opportunity for a Project Cost Accountant in the heart of FARMINGTON HILLS, Michigan. This role will involve working for an elite client within the communication systems industry, utilizing skills such as cost accounting, budget processes, aia billing, and full cycle accounting. The position is ideal for individuals who have a knack for number crunching, with a focus on growing their career and working with a world class organization that has grown exponentially! Responsibilities:<ul><li>Manage and maintain financial records in NetSuite, including creating project accounts, generating reports, and managing customer and vendor records.</li><li>Handle full-cycle Accounts Payable and Receivable processes, including account coding, posting, reconciling discrepancies, and executing online bill payments.</li><li>Conduct thorough job cost management and multistate sales tax calculations for AP/AR, along with preparing bank deposits and journal entries.</li><li>Maintain comprehensive accounting schedules, such as deferred revenue and amortization, and ensure accuracy in financial documents using tools like Excel and NetSuite.</li><li>Oversee collections by verifying documentation, making collection calls, negotiating payment terms, and processing liens, while also suggesting process improvements and performing additional administrative duties as required.</li></ul>

Instructor/Trainer We are searching for an Instructor/Trainer to be based in Wixom, Michigan. The primary role of the incumbent will be to instruct and train individuals on a variety of computer programs and management systems, with a specific focus on Microsoft Access, Microsoft Excel, and other Microsoft Office Suites. This role promises to provide a stimulating work environment that fosters growth and learning. Responsibilities: • Develop and deliver training programs on computer software including Microsoft Access, Microsoft Excel, and other Microsoft Office Suites. • Implement a comprehensive management system to track progress and ensure effective learning. • Utilize the 'About Time' software to manage and schedule training sessions. • Perform administrative tasks related to training, such as maintaining records and preparing training materials. • Collaborate with the Human Resources (HR) Administration to identify training needs and develop appropriate training programs. • Provide excellent customer service by addressing inquiries and resolving issues related to the training programs. • Regularly communicate with participants to gather feedback and make necessary improvements to the training programs. • Support various accounting functions by training employees on relevant software and systems. • Regularly update training materials and methods to ensure they are current and effective. • Foster a positive learning environment that encourages active participation and effective learning.

Controller Contact Robert Half about this reputable manufacturing and distribution company's Controller opportunity, if you have a knack for leading with high standards, positively motivating others, and making critical decisions and have experience taking charge of an accounting department. Planning and directing all accounting operational functions, handling the accumulation and consolidation of financial data for internal and external financial statements, evaluating accounting and internal control systems, and leading departmental staff will be essential for this role. To succeed in this role, you will need to lead with integrity and reliability and have the ability to manage self and others with urgency, practicality and accountability when providing client services. If you're a creative team player with a talent for challenging the status quo, coming up with unique ideas, negotiating and influencing, this might be the job for you. This opportunity's very competitive and generous compensation and benefits package could advance your career. The Controller will be a permanent employment opportunity and will be located in the Madison Heights, Michigan region. Your responsibilities in this role - Give financial reports to executive committee and partners each month - Perform tasks associated with month-end and year-end close of income statement and balance sheet, financial statements, job costing, account reconciliations & G/L analysis - Collaborate with executive team and partners to make efficient and effective firm-wide operation possible - Meet client expectations by reviewing deliverables of self and team to make sure they meet client satisfaction - Flexible in completing tasks beyond formal job responsibilities - Evaluate, apply and refine policies, procedures, controls and most methodologies - Support punctual cash collection by managing the timing for monthly billing and other cash management techniques - Manage finance department operations, including accounts payable, billings & collections, and payroll - Manage the creation of the annual budget and forecasts and monitor them on a monthly basis - Research, plan and implement Finance Department initiatives including software and systems implementation and other departmental or firm-wide improvements, as needed - Handle daily cash management and produce cash-flow reports, calculating cash needs at weekly and monthly intervals

Corporate Travel Specialist We are offering an opportunity to join our client in Novi, Michigan, as a Corporate Travel Specialist. This role will primarily focus on managing customer credit applications, maintaining credit records, and resolving credit-related inquiries. The role is also responsible for monitoring and taking action on delinquent customer credit accounts. Responsibilities:<ul><li>Coordinate domestic and international travel arrangements for the entire organization. Maintain system of required documentation for ease of retrieval.</li><li>Prepare required entry documents for employees traveling internationally (e.g. invitation letters, visas, etc.).</li><li>Arrange routine and complex travel, coordinating plans for air, car, hotel and/or taxi. Responsible for reporting arrangements to employee and manager.</li><li>Ability to be flexible as plans change and communicate those changes to all necessary parties.</li><li>Review and approve expense reports.</li><li>Request reimbursement from employees that charge unauthorized items on company credit cards.</li><li>Communicate with employees that have not turned in their monthly expense report.</li><li>Work globally with multiple sites in different time zones.</li><li>Be available to receive calls from employees having changed travel plans.</li><li>Coordinate travel arrangements and secure transportation to ensure the safety of the employees when traveling to international locations.</li><li>Continually seek strategic initiatives to explore cutting edge travel technologies/websites.</li><li>Be highly proficient in monitoring current market conditions and adjusting partnership based on company needs & preferences.</li><li>Review travel related policies and processes to identify and recommend best practices.</li><li>Schedules the company vehicle usage. Develops and maintains system for tracking maintenance of vehicles. Distributes keys and necessary paperwork for employees use while driving. Ensures insurance is up to date. Ensures all vehicles that go out have necessary safety items/paperwork, and monitors vehicles upon their return for damage, cleanliness, gas usage, mileage, etc.</li><li>Contact customers and guests before their visits to BLM to communicate preferred amenities to help them acclimate to the area.</li><li>Additional travel-related responsibilities as needed.</li><li>Be responsible for completing invoices matching and reconciling cost of issued services to final billing.</li><li>All other duties as assigned by management.</li><li>Be available to work the required overtime necessary to complete work necessary for operational concerns.</li><li>Other duties as assigned by management.</li></ul>