Help Desk Analyst<p>We are in search of a meticulous and dedicated Help Desk Analyst to join our team based in Wixom, Michigan. In this role, you will be responsible for providing technical assistance and support to our users, troubleshooting various software and hardware issues, and maintaining our computer systems. You will also be required to assist with database management and utilize Citrix Technologies, EO/IR systems, Lotus Notes, and Microsoft Active Directory. </p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and support for incoming queries and issues related to ERP software.</p><p>• Respond to queries either in person or over the phone.</p><p>• Train computer users on how to properly use new computer hardware or software.</p><p>• Maintain daily performance of computer systems.</p><p><br></p>Accounts Receivable Supervisor/Manager<p>We are offering an exciting opportunity for an Accounts Receivable Manager in Southfield, Michigan. This role involves managing and overseeing the daily operations of the accounts receivable department, ensuring accurate and timely management of all accounts receivable aging components. </p><p><br></p><p>Responsibilities:</p><p>• Foster collaboration with locations across the US</p><p>• Assist in reviewing and resolving problem accounts</p><p>• Provide training or schedule site meetings as needed</p><p>• Ensure a strong customer service focus and responsiveness to inquiries</p><p>• Serve as an escalation point for managers and provide additional support when necessary</p><p>• Collaborate with the cash receipts team on research related to cash application or adjustments</p><p>• Ensure all functions adhere to robust internal control with regular follow-up meetings</p><p>• Work closely with IT to ensure the operating system supporting cash application and billing functions are running optimally</p><p>• Oversee billing management to ensure accuracy and timely submission and delivery of customer invoices</p><p>• Understanding the requirements for both Commercial and Residential invoices</p><p>• Manage the Accounts Receivable (A/R) team to process cash receipts promptly and accurately</p><p>• Provide reporting for company trends related to volume growth, invoice delivery methods, etc. </p><p>• This role includes managing office operations at the local location, including supplies and maintenance</p>
