7 results for Customer Service Manager in Hartford, CT

Office Manager We are on the hunt for a proficient Office Manager in Orange, Connecticut, 06519-5506, United States. As an integral part of our team, your role will encompass overseeing office operations, managing administrative staff, and ensuring office supplies are maintained. This role offers a contract to permanent employment opportunity and will require you to leverage your skills in areas such as Microsoft Office Suites, Customer Service, and Electronic Medical Records (EMR) among others. Responsibilities: • Manage office operations ensuring efficiency and productivity • Coordinate with multiple departments to collect data and conduct research for various programs • Oversee the ordering and maintenance of office supplies • Handle the organization and coordination of charts and files • Manage the uploading of receipts and other P card-related tasks • Provide support and services to individuals in crisis situations • Utilize basic office skills to keep the office running smoothly • Implement EMR software for managing electronic medical records • Manage back office support tasks to ensure seamless office operations • Oversee patient access and provide necessary support.

Patient Financial Access Facilitator We are searching for a diligent and experienced Patient Registration Facilitator to join our team in Stratford, Connecticut. This role is in the healthcare industry and will involve managing functions and processes related to patient check-in, check-out, registration, and scheduling. This role offers a short-term contract employment opportunity. Responsibilities: • Manage all functions and processes related to patient check-in, check-out, registration, and scheduling• Obtain and update patient demographic and financial information in a timely manner• Ensure accurate patient identification while adhering to safety procedures• Stay updated with all insurance changes and adhere to managed care requirements and other healthcare legislation• Understand various insurance carriers' options and complete insurance entry accurately to ensure a payable account• Verify eligibility of insurances, identify and collect co-pay balances, and initiate other funding referrals as necessary• Initiate and complete patient visit information in accordance with department protocol• Accurately schedule patient appointments by obtaining necessary patient demographic and insurance information• Work in collaboration with the clinical team to schedule appointments according to facility schedule, staff availability, and patient needs• Ensure appropriate financial information is accurately obtained and documented to ensure proper reimbursement to the health system• Utilize strong customer service, communication, documentation, planning, and scheduling skills to perform the role effectively.

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.

Loan Processor - Support We are hiring for the role of a Loan Processor - Support in the mortgage industry located in Wallingford, Connecticut. This role offers a contract to hire employment opportunity, providing support in the processing of credit applications. The successful candidate will also be responsible for maintaining precise customer credit records and resolving credit inquiries. Responsibilities: • Accurately process customer credit applications in a timely and efficient manner• Maintain detailed and precise customer credit records• Resolve customer credit inquiries and disputes promptly• Monitor customer credit accounts and take appropriate actions to collect delinquent payments• Use Microsoft Excel for data management and reporting• Collaborate with other team members to ensure smooth processing of credit applications• Adhere to all company policies and regulations related to credit processing• Communicate effectively with customers to address their concerns and queries• Maintain a high level of confidentiality in dealing with customer records• Continuously update knowledge of the mortgage industry to improve job performance.

Project Manager/Sr. Consultant We are offering a contract employment opportunity for a Project Manager/Sr. Consultant in New Haven, Connecticut. In this role, you will be responsible for managing and overseeing all aspects of moderately complex technology projects to ensure they are completed within schedule and budget. You will work closely with internal teams, external vendors, and stakeholders to coordinate the delivery and implementation of the Library's Services Platform (LSP) migration. Responsibilities: • Manage and oversee all aspects of a moderately complex technology project to ensure they are completed on-time and within budget • Have overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverables • Prepare reports for upper management regarding the status of the project • Coordinate the delivery and implementation of the Library's Services Platform (LSP) migration, moving from Voyager, the library's current enterprise system, to Alma, the next generation library system • Assist in the creation and maintenance of a project plan • Be responsible for coordinating and facilitating the efforts of all stakeholders involved in the migration process • Establish and maintain multiple project management platforms and facilitate project communication for the library, vendor, and other parties • Estimate, project control, have structured project management methods, excellent communication skills, flexibility, and understanding of data migration, software build, and QA processes • Utilize skills in Atlassian Jira, Cloud Technologies, CRM, Database, EO/IR systems, About Time, AB Testing, Budget Processes, Deliverable, Design

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the healthcare industry located in MILFORD, Connecticut. The primary function of this role is to provide direction for external IT managed services, ensure standard practices are met and followed, troubleshoot technology issues, assist with employee onboarding and offboarding, and oversee major IT projects. This role offers a short term contract employment opportunity. Responsibilities: • Directing and coordinating activities of external IT managed services provider team members. • Keeping upper management updated on weekly status, potential roadblocks and risks that may impact business processes. • Obtaining and reviewing system audits to ensure adherence to standard practices. • Troubleshooting technology issues and providing tier 3 level support, stepping in for tier 1 or 2 support as needed. • Assisting with the onboarding and offboarding processes for employees. • Conducting regular checks on network and data security, collaborating with external vendors for review and monitoring. • Identifying opportunities for software and system improvement, updates, and patches. • Reviewing current IT policy and best practice guides for the organization in cooperation with Management and external vendor. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages, working with external vendors to ensure successful implementation. Skills: • Proficiency in Nortel and PBX - PABX systems. • Knowledge of PC Desktop - Workstation setup and maintenance. • Proficiency in PC Hardware and general PC Skills.

IT SUPPORT SPECIALIST We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees. Responsibilities: • 2+ years of experience within a help desk/desktop support setting• Handling VoIP phone systems and troubleshooting connectivity issues• Installing, configuring, and maintaining local computers and peripherals• Procuring computers for remote employees and providing ongoing support• Managing and maintaining Domain Name System (DNS) configurations• Utilizing Microsoft and Active Directory for various tasks• Providing Deskside Support and Network Troubleshooting• Handling Computer Hardware and managing Wireless Access Points• Performing Basic Network Troubleshooting