5 results for Help Desk Support Manager in Hartford, CT

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the healthcare industry located in MILFORD, Connecticut. The primary function of this role is to provide direction for external IT managed services, ensure standard practices are met and followed, troubleshoot technology issues, assist with employee onboarding and offboarding, and oversee major IT projects. This role offers a short term contract employment opportunity. Responsibilities: • Directing and coordinating activities of external IT managed services provider team members. • Keeping upper management updated on weekly status, potential roadblocks and risks that may impact business processes. • Obtaining and reviewing system audits to ensure adherence to standard practices. • Troubleshooting technology issues and providing tier 3 level support, stepping in for tier 1 or 2 support as needed. • Assisting with the onboarding and offboarding processes for employees. • Conducting regular checks on network and data security, collaborating with external vendors for review and monitoring. • Identifying opportunities for software and system improvement, updates, and patches. • Reviewing current IT policy and best practice guides for the organization in cooperation with Management and external vendor. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages, working with external vendors to ensure successful implementation. Skills: • Proficiency in Nortel and PBX - PABX systems. • Knowledge of PC Desktop - Workstation setup and maintenance. • Proficiency in PC Hardware and general PC Skills.

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.

Office Manager We are on the hunt for a proficient Office Manager in Orange, Connecticut, 06519-5506, United States. As an integral part of our team, your role will encompass overseeing office operations, managing administrative staff, and ensuring office supplies are maintained. This role offers a contract to permanent employment opportunity and will require you to leverage your skills in areas such as Microsoft Office Suites, Customer Service, and Electronic Medical Records (EMR) among others. Responsibilities: • Manage office operations ensuring efficiency and productivity • Coordinate with multiple departments to collect data and conduct research for various programs • Oversee the ordering and maintenance of office supplies • Handle the organization and coordination of charts and files • Manage the uploading of receipts and other P card-related tasks • Provide support and services to individuals in crisis situations • Utilize basic office skills to keep the office running smoothly • Implement EMR software for managing electronic medical records • Manage back office support tasks to ensure seamless office operations • Oversee patient access and provide necessary support.

Loan Processor - Support We are hiring for the role of a Loan Processor - Support in the mortgage industry located in Wallingford, Connecticut. This role offers a contract to hire employment opportunity, providing support in the processing of credit applications. The successful candidate will also be responsible for maintaining precise customer credit records and resolving credit inquiries. Responsibilities: • Accurately process customer credit applications in a timely and efficient manner• Maintain detailed and precise customer credit records• Resolve customer credit inquiries and disputes promptly• Monitor customer credit accounts and take appropriate actions to collect delinquent payments• Use Microsoft Excel for data management and reporting• Collaborate with other team members to ensure smooth processing of credit applications• Adhere to all company policies and regulations related to credit processing• Communicate effectively with customers to address their concerns and queries• Maintain a high level of confidentiality in dealing with customer records• Continuously update knowledge of the mortgage industry to improve job performance.

Controller Controller - Vernon area- Up to $180,000 DOEContact Information: Brittany Rizzo / [email protected]....Reference ID: BR0012982580 Position Summary:The Controller is a key leadership role responsible for overseeing all accounting and financial reporting activities within the organization. This position ensures the accuracy and integrity of the company's financial information and provides critical insights to support strategic decision-making. The Controller will lead a team of accounting professionals and collaborate closely with senior management to drive financial performance and compliance. Key Responsibilities:Financial Reporting:<ul><li>Oversee the preparation of accurate and timely financial statements in accordance with GAAP or IFRS.</li><li>Manage the monthly, quarterly, and annual closing processes.</li><li>Ensure compliance with internal policies and external regulations.</li></ul>Budgeting and Forecasting:<ul><li>Lead the annual budgeting process and provide ongoing financial forecasting.</li><li>Monitor financial performance against budgets and forecasts, providing variance analysis and recommendations.</li></ul>Internal Controls and Compliance:<ul><li>Develop, implement, and maintain effective internal controls to safeguard company assets.</li><li>Ensure compliance with all relevant financial regulations and standards.</li><li>Coordinate with external auditors and manage the audit process.</li></ul>Team Leadership and Development:<ul><li>Manage and mentor the accounting team, fostering a collaborative and high-performance culture.</li><li>Oversee recruitment, training, and performance evaluation of accounting staff.</li></ul>Financial Analysis and Strategy:<ul><li>Provide financial insights and analysis to support strategic planning and decision-making.</li><li>Collaborate with other departments to drive financial efficiency and operational improvements.</li></ul>Tax and Regulatory Filings:<ul><li>Oversee tax planning and compliance with federal, state, and local tax regulations.</li><li>Ensure timely and accurate filing of all required tax returns and other regulatory reports.</li></ul>Systems and Process Improvement:<ul><li>Evaluate and improve financial systems, processes, and technologies to enhance efficiency and accuracy.</li><li>Lead initiatives to streamline accounting operations and improve financial reporting capabilities.</li></ul>