4 results for Help Desk Tier 3 in Hartford, CT

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the healthcare industry located in MILFORD, Connecticut. The primary function of this role is to provide direction for external IT managed services, ensure standard practices are met and followed, troubleshoot technology issues, assist with employee onboarding and offboarding, and oversee major IT projects. This role offers a short term contract employment opportunity. Responsibilities: • Directing and coordinating activities of external IT managed services provider team members. • Keeping upper management updated on weekly status, potential roadblocks and risks that may impact business processes. • Obtaining and reviewing system audits to ensure adherence to standard practices. • Troubleshooting technology issues and providing tier 3 level support, stepping in for tier 1 or 2 support as needed. • Assisting with the onboarding and offboarding processes for employees. • Conducting regular checks on network and data security, collaborating with external vendors for review and monitoring. • Identifying opportunities for software and system improvement, updates, and patches. • Reviewing current IT policy and best practice guides for the organization in cooperation with Management and external vendor. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages, working with external vendors to ensure successful implementation. Skills: • Proficiency in Nortel and PBX - PABX systems. • Knowledge of PC Desktop - Workstation setup and maintenance. • Proficiency in PC Hardware and general PC Skills.

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.

IT SUPPORT SPECIALIST We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees. Responsibilities: • 2+ years of experience within a help desk/desktop support setting• Handling VoIP phone systems and troubleshooting connectivity issues• Installing, configuring, and maintaining local computers and peripherals• Procuring computers for remote employees and providing ongoing support• Managing and maintaining Domain Name System (DNS) configurations• Utilizing Microsoft and Active Directory for various tasks• Providing Deskside Support and Network Troubleshooting• Handling Computer Hardware and managing Wireless Access Points• Performing Basic Network Troubleshooting

Office Manager We are on the hunt for a proficient Office Manager in Orange, Connecticut, 06519-5506, United States. As an integral part of our team, your role will encompass overseeing office operations, managing administrative staff, and ensuring office supplies are maintained. This role offers a contract to permanent employment opportunity and will require you to leverage your skills in areas such as Microsoft Office Suites, Customer Service, and Electronic Medical Records (EMR) among others. Responsibilities: • Manage office operations ensuring efficiency and productivity • Coordinate with multiple departments to collect data and conduct research for various programs • Oversee the ordering and maintenance of office supplies • Handle the organization and coordination of charts and files • Manage the uploading of receipts and other P card-related tasks • Provide support and services to individuals in crisis situations • Utilize basic office skills to keep the office running smoothly • Implement EMR software for managing electronic medical records • Manage back office support tasks to ensure seamless office operations • Oversee patient access and provide necessary support.