2 results for Desktop Support Analyst in Houston, TX

Help Desk Analyst We are offering an opportunity for a Help Desk Analyst in the insurance industry, based in The Woodlands, Texas. As part of our team, you will be providing technical assistance, troubleshooting software issues, and managing database systems to ensure smooth operations within the company. This role involves working with various technologies including Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory. Responsibilities: • Provide technical support to users experiencing difficulties with computer hardware, software, and other computer-related technologies • Troubleshoot issues related to Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory • Assist in the configuration management process to ensure the effectiveness of software systems • Provide deskside support where necessary, assisting users in person with their technical difficulties • Maintain an up-to-date knowledge of computer hardware and desktop hardware technologies to provide the most effective support possible • Respond to help desk tickets in a timely and professional manner • Troubleshoot and resolve technical issues related to network connectivity • Work collaboratively with team members and other departments to solve complex IT issues • Continuously improve technical skills through professional development opportunities.

Business Analyst We are looking for someone with a passion for innovation who will seek, develop, and help implement strategic initiatives for improved efficiency and productivity. This person will help scale and enhance our systems and processes to effectively support our continued growth. From researching systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst. This person should be comfortable wearing many hats and wholly committed to rolling up their sleeves to do what it takes to ensure the success of multiple projects. For immediate consideration, please email a copy of your resume directly to Yuvi Kang. Responsibilities: · Partner with stakeholders across business units (ex: sales, finance, operations) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams· Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties· Author and update internal and external documentation, and formally initiate and deliver requirements and documentation· Conduct daily systems analytics to maximize effectiveness and troubleshoot problems· Establish meaningful and lasting relationships with developers, consultants and stakeholders for optimized systems integration· Develops and maintains a knowledge base of best practices for end users· Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality· Manage tasks of 3rd party developers and consultants to ensure completion within timeline of overall projects· Work with stakeholders to develop reporting that helps them achieve departmental goals and drive strategic business decisions.· Perform tasks as needed to deliver project or task completion, such as but not limited to; engaging in data cleanup, updating access controls, system configuration, system administration, and developing custom fields.· Other duties as assigned