Help Desk AnalystWe are offering an opportunity for a Help Desk Analyst in the insurance industry, based in The Woodlands, Texas. As part of our team, you will be providing technical assistance, troubleshooting software issues, and managing database systems to ensure smooth operations within the company. This role involves working with various technologies including Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory.<br><br>Responsibilities:<br><br>• Provide technical support to users experiencing difficulties with computer hardware, software, and other computer-related technologies<br>• Troubleshoot issues related to Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, and Active Directory<br>• Assist in the configuration management process to ensure the effectiveness of software systems<br>• Provide deskside support where necessary, assisting users in person with their technical difficulties<br>• Maintain an up-to-date knowledge of computer hardware and desktop hardware technologies to provide the most effective support possible<br>• Respond to help desk tickets in a timely and professional manner<br>• Troubleshoot and resolve technical issues related to network connectivity<br>• Work collaboratively with team members and other departments to solve complex IT issues<br>• Continuously improve technical skills through professional development opportunities.
