Helpdesk Support: IV (Lead)-<p> The HelpDesk Technician will be assigned to provide Services to Help Desk at Banco Santander International with skills and activities that include but are not limited to: </p><p><br></p><p> 1: Install configure and provide ongoing support for desktop computers Laptops iPhones iPads Printers peripherals and software. </p><p> 2: Ensure that desktop computer are networked and interconnect with Active Directory File/Print servers Internet Access etc. </p><p> 3: User information Backup and recovery </p><p> 4: Perform ticket documentation using the Platform of Service Now Follow-Up and closure for all User-HelpDesk interactions. </p><p> 5: Diagnostics and support for telephone systems. </p><p> 6: Support MS Office 365 Microsoft Intune in order to manage the Mobile Devices iPhone and iPads. </p><p> 7: Support and assist remote users connecting using the new VPN connections. </p><p><br></p><p><br></p>
