Helpdesk Support: IV (Lead)-<p> The HelpDesk Technician will be assigned to provide Services to Help Desk at Banco Santander International with skills and activities that include but are not limited to: </p><p><br></p><p> 1: Install configure and provide ongoing support for desktop computers Laptops iPhones iPads Printers peripherals and software. </p><p> 2: Ensure that desktop computer are networked and interconnect with Active Directory File/Print servers Internet Access etc. </p><p> 3: User information Backup and recovery </p><p> 4: Perform ticket documentation using the Platform of Service Now Follow-Up and closure for all User-HelpDesk interactions. </p><p> 5: Diagnostics and support for telephone systems. </p><p> 6: Support MS Office 365 Microsoft Intune in order to manage the Mobile Devices iPhone and iPads. </p><p> 7: Support and assist remote users connecting using the new VPN connections. </p><p><br></p><p><br></p>Account Manager<p>We are looking to hire an Account Manager in Hialeah, Florida, 33010, United States. This role serves as a crucial business contact for our key accounts and reports to the Regional Sales Director. The Account Manager will have a clear understanding of all aspects of each company program and business relationship. This role requires excellent customer service and sales intuition on client accounts, as well as the representation of client’s needs and goals within our organization. Apply today for immediate consideration! </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Regularly provide input on client projects and account activity.</p><p>• Collaborate with the Regional Sales Director to identify client's goals and potential areas for improvement.</p><p>• Take initiative and responsibility to own the relationships with the clients.</p><p>• Ensure all major deliverables meet quality standards and client expectations.</p><p>• Collaborate with marketing, sales, quality assurance, and product development teams to ensure successful launch of solutions for client issues.</p><p>• Maintain an in-depth understanding of the various contract segments of the business.</p><p>• Stay up-to-date on changes and developments, and have a keen understanding of product knowledge.</p><p>• Work as a thought starter to diagnose and develop solutions for areas needing improvement.</p><p>• Be aware of opportunities for account growth and new business.</p><p>• Act as a liaison between Territory Sales representatives and the Regional Sales Director.</p><p>• Travel as required for client visits and industry events.</p><p><br></p><p>Please reach out to Vancy Souryavong via LinkedIn</p>
