12 results for Customer Service Manager in Minneapolis, MN

Customer Service Representative We are seeking a diligent Customer Service Representative in the healthcare sector, located in Minneapolis, Minnesota. This role offers a short-term contract employment opportunity, where the successful candidate will be expected to handle customer service responsibilities in a fast-paced environment. The primary job function will be to provide excellent service to clients, handle a high volume of calls, manage customer data, and understand the broader context of their role in the delivery of medical equipment. Responsibilities: • Fielding a significant number of calls from patients and case managers, ensuring all inquiries are handled promptly and professionally. • Accurately inputting orders into the order system, paying close attention to detail to minimize errors. • Conducting regular follow-ups on orders that may be delayed, and taking necessary action to expedite the process. • Reviewing fee schedules to confirm benefit eligibility for customers, ensuring that all information is up-to-date and accurate. • Submitting and processing authorizations to insurance companies, ensuring compliance with all relevant regulations and protocols. • Working proactively with management to understand and fulfill their career objectives within the organization. • Utilizing customer service software efficiently to manage customer interactions and maintain customer satisfaction. • Performing data entry tasks, including numeric data entry, to maintain accurate customer records. • Applying basic medical terminology knowledge to understand and respond to customer inquiries effectively. • Using Electronic Medical Record systems to access and update patient information as required.

Category Analyst - Fleet Services We are offering an opportunity for a Business Analyst in the Scientific Instrument Manufacturing industry. This role will be based in Mendota Heights, Minnesota, and will primarily be remote with some days in the office. The Business Analyst will be an integral part of the Indirect Sourcing team, providing category service value, maintaining vendor relationships, and overseeing assigned programs. Responsibilities:• Monitor category performance KPIs and provide guidance in meeting established asset and budgetary targets• Conduct ongoing assessments of strategic and tactical category continuous improvement opportunities• Maintain vendor relationships, monitor vendor performance, and identify and support ongoing service improvement areas• Assist in vendor sourcing and negotiations, support request for quote via service level agreement (SLA), and contract administration• Conduct cost/pricing analysis related to Fleet/Vehicle service management, measuring project savings, cost avoidance, or opportunity• Maintain vendor portal, routing guides, internal access administration, and supplier compliance programs• Provide daily customer service with employees, internal departments, suppliers, vendor representatives, third-party providers, and corporate departments such as Legal, Tax, Payroll, Regulatory, and PLSI• Lead the administrative and communication aspects of category change management initiatives and/or projects• Direct the accurate charging/allocation of discretionary spending to appropriate organizational cost centers• Serve as an interface between Program staff and Finance staff to ensure procurement activities and required supporting documentation are processed in a timely manner• Assist in any special projects as required. If you are interested, please reach out to Emily Haan at 952-882-9399 and click the APPLY NOW button to submit your resume for immediate consideration.

Accounting Manager/Supervisor This position has track to Controller and then CFO! Robert Half seeks an eager, strong Accounting Manager for an immediate opening at a growing, dynamic Retail company. In this position, you will be responsible for leading daily operations, including maintaining the general ledger system, preparing and/or reviewing appropriate ledger entries and reconciliations, preparing monthly, quarterly and annual financial statements, assisting with regulatory reporting as applicable, and related duties. The ideal candidate should be able to establish and scale company accounting and finance operations. This is a career-building opportunity within a company that recognizes hard work and rewards results as an Accounting Manager. Located in the Minneapolis, Minnesota area, this Accounting Manager position would be on a permanent basis. What you get to do every day - Periodically review and inspect the balance sheets and income statement accounts of Senior Accountants - Work alongside FP& A and accounting management to deliver relevant and timely reporting of financial data analytics like the monthly flash report, key financial metrics, and actual spend against budgets/outlook - Assist in the implementation of NetSuite Financials, which includes designing systems and processes, migrating data, testing, training, and administrating - Drive and manage the full accounting team performance of the close process to meet close deadlines - Working knowledge of enterprise resource planning (ERP) systems is valuable - Assist in preparing GAAP financial statements through data analysis, document preparation, integrity validation, and reconciliation processes - Prepare various technical accounting analyses, policies, and procedures

Human Resources Coordinator We are offering a contract to hire employment opportunity for a Human Resources Coordinator in the south metro area. As a Human Resources Coordinator, you will be involved in a variety of HR tasks that will require your skills in areas such as onboarding, scheduling interviews, and maintaining personnel files. You will be responsible for ensuring a smooth onboarding process for new hires, coordinating and conducting orientations, and maintaining accurate and compliant employee records. Responsibilities:• Assist in the development and maintenance of the new hire onboarding process.• Conduct new hire orientations.• Administer recognition programs and ensure accuracy and receipt of awards.• Guarantee the completion of all necessary paperwork for new employees.• Manage employee programs and maintain vendor relationships for employee programs.• Maintain the filing system and employee files.• Coordinate updates to HR information on within ADP.• Assist with company-wide HR communications as assigned.• Provide support for other HR duties as requested.

Marketing/Communications Manager We are offering an opportunity for a Marketing/Communications Manager in White Bear Lake, Minnesota. In this role, you will be tasked with leading the development and upkeep of our marketing calendar, coordinating conferences, and creating marketing and sales materials. You will be working closely with our sales channels and employees to maintain our website, develop online content, and deploy marketing campaigns. Responsibilities:• Lead the creation and maintenance of our company's marketing calendar• Plan and coordinate shows and conferences from start to finish• Develop and update marketing and sales materials using Adobe Creative Suite, including Adobe InDesign, Illustrator, Photoshop, and Acrobat Pro• Support internal and external sales channels throughout the sales development cycle, including CRM, customer engagement, quotations/follow-up, and logistics• Collaborate with designated employees to maintain and update the website• Create content and graphics for the website, online newsletters, and other e-marketing efforts• Conduct contact research across universities, government agencies, and industry• Schedule and deploy marketing campaigns in line with company revenue goals• Develop, maintain, and apply expertise with modern digital marketing techniques, including search engine marketing (SEM) and search engine optimization (SEO)• Collaborate with outside agencies or other resources on projects including creative work and execution of marketing campaigns, as needed• Assist with special marketing projects and daily ad hoc requests• Compile and format data for a monthly marketing ROI dashboard• Prepare weekly sales/marketing summary reports Candidates may reach out to barbara.strohoffer @roberthalf for more info.

Tax Manager - Public Robert Half is currently working with a client seeking a Tax Manager. This Tax Manager will be an expert in tax returns and financial statements, and have strong skills in Excel and tax software. If you are an experienced Tax Manager looking for a challenging role at an established company, this may be the role for you. Responsibilities - Review and provide oversight for quarterly and annual payroll tax returns - Assist in the review of the calculation and distribution of W-2s and 1099s - Assist with compliance with financial and tax reporting policies and procedures - Support compliance and planning for tax matters like waivers and tax returns - Prepare and examine complex income tax returns - Put together and analyze tax correspondence and facilitation and oversight of tax audits - Assist in quality control review for all financial statements - Convey tax best business practices to accounting managers and staff accountants - Support with management of the preparation of quarterly tax projections and communication of required estimated tax payments

Project Manager Robert Half is excited to announce a Project Manager opportunity with one of our biggest clients in the healthcare industry: Implementation Project Manager: This position requires the use of Project Management discipline (scope/timeline/risk management) to implement new clients (both internal and external), and well as manage change implementations for existing clients. They are responsible for managing project artifacts (project plan, business requirements, status, warranty, etc.), and will facilitate and lead collaborative efforts with cross-functional teams to execute and deliver new/change implementations. Primary Responsibilities• Provide Project Management discipline (scope/timeline/risk management) to implementation of new clients (both internal and external); including change implementations for existing clients• Manage project artifacts (project plan, business requirements, status, warranty, etc.)• Facilitate and lead collaboration with cross-functional teams to execute and deliver new/change implementations• New: Serve as client facing representative of Client Implementations team• Communicate and implement project risk and/or issue management plans

Senior Business Anlyst A Fortune 500 company headquartered out of Minnesota is currently hiring for a Business Analyst to be a part of their dynamic team. The role is in the healthcare industry and will require the use of various skills including project management and data analysis. Responsibilities:• Provide Project Management discipline scope/timeline/risk management to implementation of new clients both internal and external including change implementations for existing clients• Manage project artifacts project plan business requirements status warranty etc.• Facilitate and lead collaboration with cross-functional teams to execute and deliver new/change implementations• Serve as client-facing representative of Client Implementations team• Communicate and implement project risk and/or issue management plans• High level understanding of health care business finance and/or operational knowledge and a high degree of flexibility• Self-directed professional with strong ability to work through ambiguity• Excellent interpersonal skills with experience working across all levels of an organization• Proficiency with MS Excel, PowerPoint, SharePoint• Strong communicator capable of effectively presenting ideas• Proven ability to build relationships cross-functionally and lead toward common goals.

Help Desk Analyst II We are seeking a Help Desk Analyst II to join our team in Minneapolis, Minnesota. This role focuses on providing exceptional phone support using ServiceNow queue. You will be responsible for troubleshooting and resolving issues related to Microsoft Office 365 and associated office products, as well as connectivity problems. Responsibilities: • Provide phone support to users, ensuring timely and efficient resolution of issues. • Utilize ServiceNow queue to manage and track support requests. • Troubleshoot and resolve issues related to Microsoft Office 365 and associated office products. • Handle connectivity issues, ensuring users can access and utilize necessary systems and software. • Maintain a high level of customer service, ensuring all users receive prompt and courteous support. • Work collaboratively with team members to share knowledge and solve complex issues. • Stay updated on current technologies and trends related to Microsoft Office 365 and associated office products. • Document all support interactions and resolutions in the ServiceNow system. • Escalate complex issues to the appropriate level of IT support when necessary. • Contribute to the continuous improvement of the help desk service.

Programmer Analyst Job OverviewThe ServiceNow Developer plays a critical role in the continual custom development of applications/modules on the ServiceNow platform. The developer will collaborate with various teams to maintain the current code and create new features for both desktop and mobile applications, based upon business requirements. Job Duties• Under broad guidance, the developer independently establishes, maintains, and enhances a durable production, development, and testing middleware framework, while expanding its functionality and providing its leverage to developers through mentoring and formal training• Independently designs, modifies, and executes moderately to highly intricate information systems that are comprehensive and precise, adhering to MST standards• Codes, tests, debugs, and documents tasks of moderate to high complexity involving both desktop and mobile applications• Autonomously tackles and resolves more complex technical challenges in both production and non-production environments• A technical expert in various aspects of systems architecture application with robust technical knowledge• May act as a project manager or team lead for complex projects• Based on client needs, defines system scope and objectives• Designs, develops, codes, or alters architecture elements that are well-structured, well-designed, efficient, and conform to MST architectural norms• As a project manager, oversees daily project-related tasks for moderately to highly complex projects• Collaborates with multiple business partners to advance development and enhancements related to Nuvolo’s Facility Management modules, including Work Orders, Asset management, and Core ServiceNow Modules• Built and manage internal and external user-friendly mobile ServiceNow modules using client-side browser technologies (JavaScript, jQuery, JSON)• Interface front-end UI with back-end service APIs using JSON, REST, or XML

Sr. Financial Analyst This position is open due to someone relocating out of state. This company allows for hybrid work and they offer upward mobility potential. They are a global company that offer very competitive benfits. Robert Half is currently recruiting a Senior Financial Analyst for our Manufacturing client. This Senior Financial Analyst will be responsible for driving world class strategic and financial planning methods, building long-range operating plans to support business initiatives and developing rolling forecast processes to ensure resources are leveraged with maximum effectiveness. You will conduct the improvement upon monthly and quarterly reporting, while also operationalize and cultivate data-driven planning processes. Make your mark as a Senior Financial Analyst in a career-building role and gain experience working directly with senior leadership of the company and contribute your strategic input. In this role, you will be directly involved in the coordination of various planning cycles (annual planning, quarterly forecasts and monthly outlooks), while providing strategic analyses and recommendations. You will supply revenues and expenses, variance analysis of bookings, clearly explaining the business reasons for variances and adjusting the outlook models to reflect operational adjustments. What you get to do every day - Keep tabs on monthly and quarterly performance through comparison of actuals versus expectations and enable business partners to handle their resources - Demonstrate monthly reporting to business partners on financial results and actions required - Accumulate and regulate forecasting reports - Interpret and point out internal and external drivers impacting performance and trending - Approve effective Business Intelligence (BI) to provide forward-looking insight and decision support - Interpret performance to date and assess potential risks and opportunities - Direct weekly, quarterly and annual Area/Segment-level Bookings and P& L forecasting - Collaborate with senior executives on strategic deep dives by developing financial models and insights on topics such as: Retention forecasts, Campaign Planning & Tracking, return on investment of strategic investments, event tracking and execution, strategic resource allocation and prioritization - You will be closely collaborating with cross functional partners in Accounting and Operations to execute against plans - Provide assistance to Accounting on the monthly and quarterly financial close process

Accounting Specialist We are offering a temporary opportunity located in Minneapolis, Minnesota, United States. The role is within the Accounting Specialist function and opens up a chance to work in a dynamic environment. This position is for a short term contract, which provides the opportunity to utilize and enhance skills like Accounting Software Systems, Concur, Microsoft Excel, Accounting Functions, Accounts Payable (AP), Accounts Receivable (AR), Billing Functions, and Check Processing. Responsibilities: • Execute various accounting functions, including Accounts Payable (AP) and Accounts Receivable (AR)• Utilize Accounting Software Systems for data entry and record-keeping• Efficiently process billing functions and check processing• Maintain accuracy in all accounting tasks and ensure compliance with company procedures• Utilize Microsoft Excel for data analysis and reporting purposes• Handle customer credit applications and keep accurate records of the same• Monitor customer credit accounts and take appropriate action on delinquent payments• Resolve customer credit inquiries in a timely and efficient manner• Collaborate with the accounting team to support project-based needs• Contribute to the overall efficiency of the accounting department by performing other related duties as assigned.