14 results for Customer Experience Specialist in New York, NY

Collections Specialist We are offering an opportunity for a Collections Specialist role in the consulting industry, based in New York. This role is centered around collections and cash applications, involving direct contact with clients via email. It's a contract position, requiring skills such as proficiency in Microsoft Excel, Collection Processes, and QuickBooks. Responsibilities: • Handle collections dating back around six months, ensuring efficient recovery of outstanding payments.• Maintain direct contact with clients via email, addressing any queries or concerns regarding their accounts.• Utilize accounting software systems and Microsoft Excel to keep track of collections and cash applications.• Ensure accurate and updated records of customer credit, making sure all data is correct and up-to-date.• Use your knowledge of collection processes to strategize and improve the overall collections and cash applications process.• Act as a Collector, taking responsibility for the recovery of delinquent payments.• Deliver excellent customer service when interacting with clients, maintaining professionalism and courtesy at all times.• Utilize QuickBooks for various accounting functions, demonstrating proficiency and accuracy.

Customer Service Representative We are offering a contract to hire employment opportunity for a meticulous Credit Clerk in Bayonne, New Jersey. This role will focus on customer service, particularly in processing customer credit applications and maintaining accurate customer credit records. The successful candidate will be responsible for dispatching technicians for daily appointments and following up with customers to confirm times. Responsibilities: • Process customer credit applications in an accurate and efficient manner• Maintain accurate customer credit records and resolve customer credit inquiries• Monitor customer credit accounts and take appropriate action to collect delinquent payments• Answer and manage inbound calls and emails, with an expectation of handling 50 calls and 50 emails per day• Act as the primary point of contact for customers, scheduling repairs and maintenance services for commercial kitchens• Conduct data entry tasks, with a significant degree of repetition• Utilize Microsoft Excel and Microsoft Word for various tasks, including order entry• Maintain a high standard of customer service in all interactions, whether via phone calls or email correspondence. Note: This role does not require a specific duration of commitment.

Sales & Customer Care Consultant We are recruiting for a Customer Service Representative role based in Norther Bergen County, New Jersey. The job function involves working within the Retail sector, addressing customer needs and ensuring a high level of customer satisfaction. This role offers a short-term contract employment opportunity where the individual will primarily interact with customers via various channels including email, phone, live chat, and social media. Responsibilities:• Serve as the first point of contact for customers, providing exceptional service at all times.• Handle and resolve customer issues and complaints across multiple channels in a timely manner.• Anticipate potential obstacles to customer satisfaction and take proactive steps to prevent them.• Assist customers with a wide range of inquiries including product queries, returns, delivery, registration, and payments.• Strive to meet Key Performance Indicators (KPIs) including sales, quality, and productivity targets.• Collaborate with colleagues across the Customer Care team and other internal departments to continuously improve service and knowledge.• Skillfully manage inbound and outbound calls, ensuring customer needs are addressed effectively.• Accurately perform data entry tasks and manage appointment schedules.• Proficiently use Microsoft Excel and Word to maintain customer records and process orders.• Handle email correspondence professionally and promptly.

Collections Specialist We are seeking a detail-oriented and results-driven Collections Specialist to join our client's team. The Collections Specialist will be responsible for contacting customers to collect outstanding debts, negotiating payment plans, and resolving payment discrepancies. The ideal candidate should have excellent communication and negotiation skills, a strong understanding of collection procedures, and the ability to work efficiently in a fast-paced environment. Responsibilities: <ul><li>Contact customers via phone, email, or mail to pursue payment of outstanding debts.</li><li>Negotiate payment plans and settlements with customers to resolve delinquent accounts.</li><li>Maintain accurate records of customer interactions and collection efforts.</li><li>Investigate and resolve payment discrepancies or disputes in a timely manner.</li><li>Collaborate with other departments, such as Sales and Customer Service, to address customer issues and improve collection processes.</li><li>Monitor accounts receivable aging reports and prioritize collection activities based on account status.</li></ul>

AML Audit Specialist Large global bank is looking for an experienced audit consultant who can lead and execute audits, risk assessments, and issue validations surrounding compliance and BSA/AML/Sanctions. Candidate must have internal audit experience with a large financial institution.

IT SUPPORT SPECIALIST We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees. Responsibilities: • 2+ years of experience within a help desk/desktop support setting• Handling VoIP phone systems and troubleshooting connectivity issues• Installing, configuring, and maintaining local computers and peripherals• Procuring computers for remote employees and providing ongoing support• Managing and maintaining Domain Name System (DNS) configurations• Utilizing Microsoft and Active Directory for various tasks• Providing Deskside Support and Network Troubleshooting• Handling Computer Hardware and managing Wireless Access Points• Performing Basic Network Troubleshooting

Medical Collections Specialist A busy company in the Morris Plains area is seeking a Medical Collections Specialist to join their growing team! This Medical Collections Specialist will get the change to join the growing company that provides career development, flexible working schedule, and the ability to join their fun laid back environment. This Medical Collections Specialist must have medical insurance/billing knowledge. This Medical Collections Specialist will report to the Director of Operations. Responsibilities of this Medical Collections Specialist will include but not be limited to: <ul><li>Communicating directly with patients regarding their financial responsibility</li><li>Documenting all calls timely and accurately in the patients’ account in the billing system</li><li>Establishing payment arrangements</li><li>Managing outstanding self-pay accounts and status for upper management</li><li>Performing insurance claim follow-ups for insurance denials & appeals</li><li>Contacting insurance companies to check eligibility & benefits via phone or online portals</li><li>Assisting with other billing/collection duties as needed</li></ul>This Medical Collections Specialist opportunity is paying between $40,000 and $45,000 annually depending on experience. If interested in this Medical Collections Specialist apply today!

Supply Chain Management Specialist A manufacturing company based in Little Ferry, NJ is currently seeking a Supply Chain Analyst to join their staff on a contract to full-time basis. The Supply Chain Analyst will be responsible for tracking and managing demand data a combination of direct to customer and distribution style import of materials. Additional responsibilities of the Supply Chain Analyst will include driving data analytics for order fulfillment, managing existing vendor relationships, and maximizing cargo volume of containers being transported from Europe and Asia. Recent experience working in Macola software is preferred, and advanced Excel skills are a must. If you are interested in applying for this contract to full-time Supply Chain Analyst role, please contact David Serrano at Robert Half Management Resources (551-307-0316 or david.serrano@roberthalf.).

Payroll Specialist Our client, located in Ocean County seeks a Payroll Specialist with 3+ years experience. This is an in-office position. Responsibilities include:<ul><li>Conduct periodic audits of payroll records to identify and resolve discrepancies or errors.</li><li>Review and reconcile payroll data, ensuring all deductions, taxes, and contributions are accurately calculated and processed.</li><li>Prepare and process payroll reports, such as earnings statements, tax filings, and social security reports, in compliance with local regulations.</li><li>Collect and validate employee data, including new hires, terminations, salary changes, and benefits information, to ensure accurate payroll calculations.</li><li>Assist in the implementation and testing of payroll system upgrades and enhancements.</li><li>Collaborate with cross-functional teams, including Accounting, HR, and Legal, to ensure alignment and compliance with company policies and procedures.</li><li>Works with other areas of accounting to help with special projects, as assigned.</li><li>Address employee payroll inquiries and resolve issues related to compensation, deductions, and tax withholdings.</li></ul>

Client Services Representative We have a great opportunity for a Series 7 Client Services Representative based in Parsippany, New Jersey. The role primarily involves providing support to clients and coordinating operational activities. The successful applicant will be tasked with using financial planning, retirement, and investment software and preparing materials for client meetings. Additionally, they will also be required to provide office support, manage client and prospect contacts, and assist in marketing efforts. Responsibilities:• Utilize financial planning, retirement, and investment software to prepare for client meetings• Prepare client packets including creating agendas, reviewing materials, illustrations, and reports• Provide office support which includes answering telephones, assisting visitors, and resolving or referring problems or inquiries• Schedule and coordinate meetings, events, interviews, and appointments• Navigate CRM to maintain accurate and complete documentation of all client and prospect contacts• Assist in and attend client event programs/seminars and other marketing efforts• Establish, maintain, and update files, databases, records, and/or other documents• Transcribe and prepare correspondence, agendas, and documents• Stay up-to-date with modern office management methods and techniques• Operate standard office equipment and use required software applications• Sort, screen, and distribute mail• Perform other duties and responsibilities as assigned• Maintain Website and Social Media. Skills:• Proficient in Microsoft Excel, Microsoft Office Suites, Microsoft Outlook• Strong client relations and communication skills• Ability to handle complaints and provide solutions in the financial services industry.

Legal Collections Specialist A busy company in the Parsippany area is seeking a Legal Collections Specialist to join their growing firm. This Legal Collections Specialist will contact defaulted business accounts and collect outstanding payments. The ideal Legal Collections Specialist will have excellent communication and negotiation skills, as well as an ability to work independently. Familiarity with pre and post judgement collections is strongly preferred. Other responsibilities of this Legal Collections Specialist will include but not be limited to: <ul><li>Monitoring accounts to identify outstanding debts</li><li>Investigating historical data for debt</li><li>Contacting debtors to set up payment plans/arrangements</li><li>Taking actions to encourage timely debt payment</li><li>Updating account status records for collection efforts</li><li>Reporting collection activity in detail</li></ul>This Legal Collections Specialist role is paying between $42,000 and $48,000 annually depending on experience. If interested in this Legal Collections Specialist position apply today!

Senior Credit Analyst A busy company in the Cedar Knolls area is seeking a Senior Credit Analyst to join their growing company. This Senior Credit Analyst will get the chance to work with an experienced team in a fast paced environment with a company that offers career progression. This Senior Credit Analyst will report to the Senior Credit Manager and work with a team of 3 other credit specialist. The ideal Senior Credit Analyst will have strong financial statement analysis and have intermediate-advanced Excel skills. This Senior Credit Analyst will be responsible managing the credit and collection process while mitigating credit risk and maximizing cash flow. Other responsibilities of this Senior Credit Analyst will include but not be limited to: <ul><li>Heavy analysis of credit data and financial statements of new and existing customers </li><li>Responsible for determining credit worthiness</li><li>Monitoring portfolio to identify new opportunities that will improve cash flow</li><li>Preparation of reports </li><li>Forecasting credit exposures </li><li>Maintaining strong internal relationships to ensure efficiency </li></ul>This Senior Credit Analyst position is paying between $115,000 and $125,000 annually depending on experience. If interested in this Senior Credit Analyst role apply today!

General Office Clerk We are offering a short-term contract employment opportunity in the bustling city of Yonkers, New York. This role involves general office clerk functions in an office setting. The selected candidate will be responsible for maintaining databases, drafting emails, reviewing financial documents, and coordinating project schedules. Responsibilities:• Scan and maintain files in an organized manner and update databases• Speak directly with clients and help resolve issues • Coordinate project materials and schedules• Perform additional tasks as assigned by the management

Accounts Receivable Coordinator We are offering an exciting opportunity based in Monmouth County, New Jersey. This role is for an Accounts Receivable Specialist who will be primarily focused on managing and ensuring the efficiency of operations within the Accounts Receivable Department. Responsibilities: • Post charges, credits, returned payments, and payment transfers on owners' accounts to maintain accurate and up-to-date records. • Handle the posting of deposits to the accounting systems to ensure all transactions are accounted for. • Review, research, and respond to emails to address and resolve any discrepancies or inquiries. • Update and maintain owner information in the appropriate systems to keep records current. • Process name changes and address changes in the appropriate systems to ensure all customer data is up-to-date. • Utilize Microsoft Excel for various accounting functions and to manage accounts receivable. • Perform billing functions and track cash activity to ensure all financial transactions are recorded. • Perform other duties as assigned to ensure the smooth running of the department.