21 results for Help Desk Support Manager in New York, NY

Senior Analyst-Technical Support Job Summary The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Primary IT Systems Support Responsibilities • Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented. • Administration knowledge of Windows 10/11, Server 2019 or newer • Ability to write Windows batch, PowerShell or Python scripts. • Administration of Enterprise batch scheduler a strong plus • Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments. • Perform demonstrations of technology solutions to Staff. • Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues • A+, Security+, Network+, Apple and/or Microsoft certification • Ability to effectively communicate verbally and in writing • General Hardware Support (Desktop/Laptop, Mobile Device) • ServiceNow, ITSM or other major Ticketing System experience a strong plus Qualifications Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities. Education and/or Experience: Minimum of 5 years of previous experience

Desktop Support Analyst We are offering a short-term contract employment opportunity for a Desktop Support Analyst in the Marketing/PR industry, located in New York, NY. The role will involve providing support for a range of technologies and systems, including but not limited to EO/IR systems, Mac Computers, Microsoft, Active Directory, and Remote access technologies. Responsibilities: • Provide support for desktop systems, including Mac Computers and Microsoft systems.• Utilize EO/IR systems and Active Directory in daily tasks.• Manage computer hardware and ensure proper configuration management.• Conduct deployments and provide deskside support as required.• Utilize knowledge of Apple iOS and Mac OS in system support.• Use remote access software and technologies to resolve issues remotely when possible.• Maintain a high level of knowledge and expertise in the field to stay ahead of the changing landscape of desktop support.• Collaborate with team members and other departments to ensure smooth operation of systems.• Troubleshoot and resolve issues in a timely and efficient manner to minimize downtime.

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the healthcare industry located in MILFORD, Connecticut. The primary function of this role is to provide direction for external IT managed services, ensure standard practices are met and followed, troubleshoot technology issues, assist with employee onboarding and offboarding, and oversee major IT projects. This role offers a short term contract employment opportunity. Responsibilities: • Directing and coordinating activities of external IT managed services provider team members. • Keeping upper management updated on weekly status, potential roadblocks and risks that may impact business processes. • Obtaining and reviewing system audits to ensure adherence to standard practices. • Troubleshooting technology issues and providing tier 3 level support, stepping in for tier 1 or 2 support as needed. • Assisting with the onboarding and offboarding processes for employees. • Conducting regular checks on network and data security, collaborating with external vendors for review and monitoring. • Identifying opportunities for software and system improvement, updates, and patches. • Reviewing current IT policy and best practice guides for the organization in cooperation with Management and external vendor. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages, working with external vendors to ensure successful implementation. Skills: • Proficiency in Nortel and PBX - PABX systems. • Knowledge of PC Desktop - Workstation setup and maintenance. • Proficiency in PC Hardware and general PC Skills.

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.

Contracts Manager (FULLY REMOTE) *FULLY REMOTE* Contract Role in NYC Our client - major, Canadian based consulting firm, centered on engineering and infrastructure (buildings; water and environment; energy; and transportation, etc.) with a network of approximately 170 offices and nearly 13,500 employees on five continents - is searching for a Contracts Manager to support their team on an ongoing project / consultancy basis for approximately 6 months. Role revolves around preparing and negotiating Subcontracts and other agreement types such as MOU, Teaming Agreements, Intercompany Agreements, Task Orders, Service Agreements, and Commercial agreements. Additional job duties include reviewing and editing scopes, schedule and payments for accuracy and clarity and identifying potential risks. Position is fully remote but will require on site pickup of equipment, 1-2 days of onsite training in the Midtown, Manhattan office (technology will not be deployed remotely). If interested in hearing more / pursuing further, please send resumes - in ***MICROSOFT WORD FORMAT*** - to dawn.tatz AT roberthalflegal

Cyber Security Engineer We are seeking a Cyber Security Engineer to join our team based in New York. This role offers a contract to hire employment opportunity in the realm of information technology and cybersecurity. The ideal candidate will be responsible for securing our systems and networks, actively protecting sensitive data from cyber threats. Responsibilities: • Implementing and maintaining cybersecurity measures to protect both on-premises and cloud computing systems. • Utilizing in-depth knowledge of networking protocols, firewalls, and switches, with a focus on Fortinet systems. • Gaining hands-on experience with Endpoint Detection and Response (EDR) solutions. • Applying strong understanding and experience in utilizing Security Information and Event Management (SIEM) tools. • Working extensively with Windows Server 2019-2022 and Linux operating systems. • Continually updating industry certifications, such as Fortinet, CompTIA, and Cloud Security. • Monitoring and mitigating potential security risks by staying updated with the latest cybersecurity trends and hacker tactics. • Collaborating with the IT team to ensure the company's cybersecurity policies are adhered to. • Conducting regular system tests to ensure the effectiveness of security measures. • Providing technical support and guidance on security issues to other team members.

Office Manager We are offering an opportunity for an Office Manager to join our team based in New York. The role encompasses a variety of responsibilities, primarily focused on office operations and administration. The candidate will be expected to perform tasks such as managing mail, using office software, and coordinating various office tasks and functions to ensure office operations run smoothly. Responsibilities: • Managing office tasks such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.• Maintaining polite and professional communication through phone, e-mail, and mail.• Anticipating the needs of others in order to ensure their seamless and positive experience.• Handling incoming and outgoing office correspondence.• Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.• Performing general office clerk duties and errands.• Coordinating events as necessary.• Maintaining supply inventory.• Maintaining office equipment as necessary.Supports with opening and closing of office duties including cleaning and prepping conference rooms, Restocking multiple refrigerators and other pantry item restocking. cleaning kitchen items/appliances as neededUpkeeps the Mailroom- kept tidy- distribute mail appropriatelyrestock office supplies- printer paper ink, etc.Order office supplies and snacksEmail Correspondence• Constantly moves UPS, Fed ex, DHL, etc. boxes weighing up to 50 pounds across and around the office for set up needs.• Constantly Unbox, prep, bags, inventory, and carry work atop to the showroom ascending/Descending the stairs.• Constantly positioning yourself to fill the highboy fridge, 8 regular refrigerators as well as the snacks ascending/Descending the stairs to transport.

Director of Finance A well-established distribution organization in Mercer County, NJ is looking to bring on a Controller to lead their growing company. This Controller will support full general ledger management in addition to managing the financial success of the company. Qualified Controller candidates should have 10+ years of experience supported a sales and service organization with month end close, budgeting, and forecasting addition, this Controller should have previous experience managing a small team and be comfortable with the management of multiple company P& L’s. This is an excellent opportunity to join a strong stable organization and support its overall growth! The company is looking to hire asap and offers an excellent benefits and compensation package. To apply, email a resume in a Word Document format to Robert Half International. Or call Lindsay Jenkins, at 609-681-7970 to discuss this opportunity.

Sr. Accountant Our client is seeking a highly skilled and experienced Senior Accountant to join our finance team. The Senior Accountant will be responsible for ensuring the accuracy and integrity of financial records, preparing financial statements, and providing key insights through financial analysis. This role is critical in supporting our financial operations and contributing to the strategic financial planning of the organization. Key Responsibilities: <ul><li>Financial Reporting: Prepare and review monthly, quarterly, and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP).</li><li>General Ledger Management: Maintain and reconcile general ledger accounts, ensuring all financial data is accurate and up-to-date. Perform month-end and year-end close processes.</li><li>Budgeting and Forecasting: Assist in the preparation of budgets and forecasts. Monitor and analyze budget variances and provide actionable insights.</li><li>Audit Preparation: Coordinate and prepare for internal and external audits. Ensure all financial documentation is accurate and available for auditors.</li><li>Compliance: Ensure compliance with all relevant financial regulations and company policies. Stay informed on changes in accounting standards and regulations.</li><li>Internal Controls: Develop, implement, and maintain effective internal control procedures to safeguard assets and ensure the accuracy of financial data.</li><li>Accounts Payable and Receivable: Oversee the accounts payable and receivable functions, ensuring timely and accurate processing of transactions.</li><li>Financial Analysis: Conduct financial analysis to support business decisions, including cost analysis, profitability analysis, and trend analysis.</li><li>Tax Compliance: Assist in the preparation and filing of tax returns and ensure compliance with all tax regulations.</li><li>Special Projects: Participate in special projects and initiatives as assigned by the Finance Manager/Director.</li></ul>

Office Manager We are on the hunt for a proficient Office Manager in Orange, Connecticut, 06519-5506, United States. As an integral part of our team, your role will encompass overseeing office operations, managing administrative staff, and ensuring office supplies are maintained. This role offers a contract to permanent employment opportunity and will require you to leverage your skills in areas such as Microsoft Office Suites, Customer Service, and Electronic Medical Records (EMR) among others. Responsibilities: • Manage office operations ensuring efficiency and productivity • Coordinate with multiple departments to collect data and conduct research for various programs • Oversee the ordering and maintenance of office supplies • Handle the organization and coordination of charts and files • Manage the uploading of receipts and other P card-related tasks • Provide support and services to individuals in crisis situations • Utilize basic office skills to keep the office running smoothly • Implement EMR software for managing electronic medical records • Manage back office support tasks to ensure seamless office operations • Oversee patient access and provide necessary support.

Bilingual HR Generalist We are offering an exciting opportunity for an HR Generalist in Phillipsburg, New Jersey. This role involves a variety of responsibilities in the HR department such as recruitment, training, and compliance. You will play a key role in supporting our operations and ensuring a positive and efficient workplace environment. Responsibilities: • Manage recruitment processes according to operations demands, utilizing our internal database • Collaborate with employment agencies and on-site Supervisors to fill positions and ensure performance standards are met • Process new permanent documents and conduct on-site new permanent orientation, including training on time-tracking systems and providing company required training • Oversee associate’s time and attendance records to ensure accurate timecard recording • Track associate’s weekly working hours to stay compliant with customer standards • Prepare payroll and time & attendance reports for management as needed • Address personnel issues and concerns swiftly and effectively in accordance with company procedures • Conduct exit interviews and assist with accident investigations to provide root cause analysis • Support and coach management team members with performance and behavioral issues • Report on Key Performance Indicators (KPIs) for management • Act as the Safety & Security and Quality Coordinator for the facility Skills: • ADP - Financial Services • ADP Workforce Now • ATS - Asynchronous Transfer Mode • Ceridian • HRMS • About Time • Benefit Functions • Compensation Administration • Compliance • Employee Relations

Commissions Analyst A Robert Half client, in the Ancillary Benefits industry, is looking to hire a Commissions Analyst for their growing commissions department. The role involves supporting the overall operations of the department and playing a crucial role in improving our day-to-day efficiency. You will work closely with various internal and external stakeholders, including carrier and broker partners, to streamline processes and reduce manual data entry. Responsibilities:• Support the administration and implementation of strategies to improve Commission & Licensing operations.• Handle the preparation of monthly and quarterly commissions and bonus statements.• Act as a liaison between carrier partners, broker partners, and internal teams.• Assist in commission feed data, calculations, and distributed payments.• Become proficient in multiple commission management systems, including data entry and report review.• Communicate effectively with internal and external contacts to research and confirm the status of existing insurance policies.• Respond promptly and professionally to broker inquiries.• Complete file feed update projects with a strong emphasis on accuracy and efficiency.• Undertake data clean-up and mapping projects.• Enter commission statement data into the database for accurate and timely processing.• Conduct reconciliation of inbound and outbound commission payments.• Support sales teams and foster effective communication with multiple departments.

Sr. Accountant Are you a meticulous and professional Senior Accountant looking for a new challenge and growth opportunities? We invite you to apply for an exciting role where your skills in teamwork, analytical thinking, and a proactive approach will be highly valued. Responsibilities:<ul><li>Perform essential duties for financial closing on a monthly, quarterly, and annual basis for our insurance entity (and management company</li><li>Conduct thorough account reconciliations and manage journal entries.</li><li>Analyze and report on variances in key accounts, explaining fluctuations effectively.</li><li>Assist in compiling quarterly and annual financial statements and related disclosures.</li><li>Collaborate with external auditors by providing necessary support and explanations during financial statement audits.</li><li>Contribute to the creation, implementation, and maintenance of internal controls, policies, and procedures.</li><li>Assist the Controller in preparing materials for quarterly Board meetings, including presentations, industry highlights, and more.</li></ul>To apply, email a resume in a Word Document format to Robert Half International. Or call Lindsay Jenkins, at 609-681-7970 to discuss this opportunity.

Staff Accountant We are in search of a diligent Staff Accountant to join our team situated in Long Island City, New York. The role involves assisting with month-end close processes, supporting revenue operations, and contributing to internal controls monitoring processes. This position offers a short term contract employment opportunity. Responsibilities: • Assist with month-end close, including reviewing General Ledger detail and preparing proposed journal entries. • Support on monthly close and management/stakeholder reporting and budget-to-actual tracking. • Work in collaboration with various team members to support revenue operations. • Contribute to year-end close and the compilation/initial review of audit prep materials. • Lead on compiling monthly, quarterly, and annual invoices related to public grants. • Lead compilation and submission of inputs related to NYC contract invoices. • Support on compiling project budgets as needed. • Monitor and support the Accounts Payable cycle. • Monitor and support the payroll processing and 401k funding cycle. • Maintain donation tracking files with inputs from bank statements and various fundraising platforms. • Enter financial data into budget templates and other forms as required by funders. • Compile supporting documentation for payroll and other expenses as requested by funders and Finance Leadership. • Prepare ad- hoc reports and work on other finance-related projects as needed.

Client Services Representative We have a great opportunity for a Series 7 Client Services Representative based in Parsippany, New Jersey. The role primarily involves providing support to clients and coordinating operational activities. The successful applicant will be tasked with using financial planning, retirement, and investment software and preparing materials for client meetings. Additionally, they will also be required to provide office support, manage client and prospect contacts, and assist in marketing efforts. Responsibilities:• Utilize financial planning, retirement, and investment software to prepare for client meetings• Prepare client packets including creating agendas, reviewing materials, illustrations, and reports• Provide office support which includes answering telephones, assisting visitors, and resolving or referring problems or inquiries• Schedule and coordinate meetings, events, interviews, and appointments• Navigate CRM to maintain accurate and complete documentation of all client and prospect contacts• Assist in and attend client event programs/seminars and other marketing efforts• Establish, maintain, and update files, databases, records, and/or other documents• Transcribe and prepare correspondence, agendas, and documents• Stay up-to-date with modern office management methods and techniques• Operate standard office equipment and use required software applications• Sort, screen, and distribute mail• Perform other duties and responsibilities as assigned• Maintain Website and Social Media. Skills:• Proficient in Microsoft Excel, Microsoft Office Suites, Microsoft Outlook• Strong client relations and communication skills• Ability to handle complaints and provide solutions in the financial services industry.

Sr. Accountant An area healthcare organization based in Teaneck, NJ is currently seeking a Senior Accountant to support their group as they navigate a merger situation. The Senior Accountant will be heavily involved with maintaining monthly close processes, preparing journal entries (accruals, prepaids), and compiling required documentation. Additionally, the Senior Accountant will be proficient with reconciling balance sheet accounts, ensuring items are properly coded to the general ledger, and assisting with preparing monthly reporting packages. This role requires a high level of proficiency with Excel (pivot tables, vLookups). If you are interested in applying for this contract-based Senior Accountant role, please contact David Serrano at Robert Half Management Resources (551-307-0316 or david.serrano@roberthalf.).

Sr. Accountant This role prepares and consolidates financial statements, analyzes and reconciles accounts, analyzes cash flow, creates budgets and forecasts, prepares audits, and manages internal control maintenance and regulatory reporting to attain company goals. To be successful, candidates need to be highly adept at analytics and working in challenging, fast-paced environments. Employees of the company are well compensated, receive benefits, and have the possibility of growth. Major responsibilities - Assist in coordinating quarterly reviews and testing with internal and external auditors - Ensure corporate accounting policies, procedures, and controls are followed when working with business partners and be able to provide support on special requests - Analyze financial information and report on financial results (trends, performance metrics, benchmarks) - Dedication to continuously improve the automation of the accounting and reporting process - Participate in various department-wide initiatives - Manage Ad-hoc projects as necessary - Perform monthly accounting close procedures and deliverables such as journal entries, reconciliations, reports in compliance with GAAP - Assemble monthly consolidated P& L and Balance Sheet flux analysis for management reporting - Prepare Balance Sheet account reconciliations

Administrative Assistant We are in the market for a Front Desk Coordinator to be an integral part of our professional services team in Wall, New Jersey. This role involves serving as the first point of contact for clients and visitors, managing our membership database, and providing robust administrative support across various departments. The role offers a contract to hire employment opportunity. Responsibilities: • Operate and manage the telephone switchboard, directing all incoming calls and handling call screening with discretion. • Greet, assist, and direct all visitors and vendors with a professional demeanor. • Manage daily mail duties including pickup, sorting, and distribution of mail and faxes. • Maintain accurate and up-to-date records in our membership database through efficient data entry tasks such as updating member records and processing changes. • Assist with the coordination of seminars and member events, including registrations and cancellations. • Provide general administrative support across departments, including drafting correspondence, creating spreadsheets, and filing. • Organize and manage office supplies, maintain office equipment, and handle setup for in-house meetings. • Support the governance staff by maintaining meeting books and performing routine office opening tasks. • Utilize 'Switchboard - Phones 1 - 10 Lines' skill to manage communication effectively.

Administrative Assistant We are offering a job opportunity for an Administrative Assistant in MANHASSET, New York. The role involves performing typing and data entry tasks to support the operations within the telecom industry. The workplace environment is fast-paced and requires a high level of attention to detail. Responsibilities: • Type correspondence, reports, memos, and other documents from various sources. • Enter data into computer systems and databases accurately and promptly. • Format documents according to established guidelines. • Proofread typed documents for errors and inconsistencies. • Maintain both electronic and physical filing systems for documents and records. • Organize and index files for easy retrieval and reference. • Communicate effectively with team members and supervisors regarding assignments. • Respond to inquiries and requests for information in a timely manner. • Ensure the accuracy and completeness of typed documents and data entry tasks. • Provide administrative support to other departments as needed, including copying, scanning, and filing documents. Skills: • Answering Inbound Calls • Customer Service • Data Entry • Email Correspondence • Inbound Outbound Calls • Proficiency in Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word • Ability to Schedule Appointments.

Bookkeeper We are offering a unique opportunity for a dedicated and detail-oriented Bookkeeper in the construction industry. The position is located in DEER PARK, New York, and offers a diverse role in a dynamic working environment. This position will allow the successful candidate to support various aspects of Accounts Payable (AP), Accounts Receivable (AR), and account reconciliations while working alongside a knowledgeable team. Responsibilities: • Assist in the management of accounts payable and receivable • Conduct bank and account reconciliations regularly to ensure accuracy • Utilize software such as Microsoft Excel, QuickBooks, and Sage 100 for bookkeeping tasks • Perform payroll functions in an accurate and timely manner • Take responsibility for credit card reconciliations • Participate in Human Resources (HR) Administration tasks as needed • Utilize knowledge of construction accounting in daily tasks • Support the Controller in various responsibilities and tasks • Take on new responsibilities and challenges for professional growth • Maintain a supportive team environment and work collaboratively with colleagues.

Sr. Financial Analyst We are in search of a Sr. Financial Analyst to join our team in Philadelphia, Pennsylvania. This role is pivotal in our financial planning and decision-making processes, requiring the ability to analyze financial data and create financial models for forecasting, trending, and results analysis. As a Sr. Financial Analyst, you will prepare financial reports for senior management and stakeholders, develop forecasting tools, and ensure compliance with financial regulations and company policies. Responsibilities: • Carry out financial forecasting and budgeting to aid in business planning and decision-making processes • Analyze financial data and create financial models for decision-making, trending, and results analysis • Generate financial reports and presentations for senior management and stakeholders • Develop and maintain financial performance metrics to measure the effectiveness of business operations • Compare anticipated and actual results and identify areas needing improvement • Establish financial policies and develop forecasting tools to automate financial data analysis • Analyze payroll and compare it to budget and forecast • Identify and recommend strategies to enhance financial performance and reduce costs • Collaborate with cross-functional teams to support business initiatives and projects • Ensure adherence to financial regulations and company policies • Provide guidance and mentorship to junior financial analysts • Stay current with industry trends and best practices in financial analysis and reporting.