9 results for Help Desk Tier 3 in New York, NY

Help Desk Analyst We are seeking a Help Desk Analyst to join our team in the healthcare industry located in MILFORD, Connecticut. The primary function of this role is to provide direction for external IT managed services, ensure standard practices are met and followed, troubleshoot technology issues, assist with employee onboarding and offboarding, and oversee major IT projects. This role offers a short term contract employment opportunity. Responsibilities: • Directing and coordinating activities of external IT managed services provider team members. • Keeping upper management updated on weekly status, potential roadblocks and risks that may impact business processes. • Obtaining and reviewing system audits to ensure adherence to standard practices. • Troubleshooting technology issues and providing tier 3 level support, stepping in for tier 1 or 2 support as needed. • Assisting with the onboarding and offboarding processes for employees. • Conducting regular checks on network and data security, collaborating with external vendors for review and monitoring. • Identifying opportunities for software and system improvement, updates, and patches. • Reviewing current IT policy and best practice guides for the organization in cooperation with Management and external vendor. • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages, working with external vendors to ensure successful implementation. Skills: • Proficiency in Nortel and PBX - PABX systems. • Knowledge of PC Desktop - Workstation setup and maintenance. • Proficiency in PC Hardware and general PC Skills.

Senior Analyst-Technical Support Job Summary The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications. Primary IT Systems Support Responsibilities • Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented. • Administration knowledge of Windows 10/11, Server 2019 or newer • Ability to write Windows batch, PowerShell or Python scripts. • Administration of Enterprise batch scheduler a strong plus • Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments. • Perform demonstrations of technology solutions to Staff. • Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues • A+, Security+, Network+, Apple and/or Microsoft certification • Ability to effectively communicate verbally and in writing • General Hardware Support (Desktop/Laptop, Mobile Device) • ServiceNow, ITSM or other major Ticketing System experience a strong plus Qualifications Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities. Education and/or Experience: Minimum of 5 years of previous experience

IT Support Technician 2 We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting. Responsibilities: • Manage a client department’s desktop computing environment • Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs • Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices • Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network • Provide support to clients in the use of their desktop equipment by training users • Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications • Document all reported problems • Work with others to ensure smooth integration of network and software products • Analyze, recommend, and implement work-group computing solutions to meet client department’s needs • Train other support technicians and complete technical projects such as the testing of hardware and software products.

IT SUPPORT SPECIALIST We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees. Responsibilities: • 2+ years of experience within a help desk/desktop support setting• Handling VoIP phone systems and troubleshooting connectivity issues• Installing, configuring, and maintaining local computers and peripherals• Procuring computers for remote employees and providing ongoing support• Managing and maintaining Domain Name System (DNS) configurations• Utilizing Microsoft and Active Directory for various tasks• Providing Deskside Support and Network Troubleshooting• Handling Computer Hardware and managing Wireless Access Points• Performing Basic Network Troubleshooting

HR Generalist Bilingual Spanish-English HR Generalist Opportunity in a Well-Established Manufacturing/Distribution CompanyAnna Parson at Robert Half is working with a Manufacturing/Distribution client seeking a bilingual (Spanish/English) HR Generalist.Are you a versatile HR professional with excellent Spanish Language Proficiency? Do you love the dynamic nature of the HR function in a growing company? Here is an exciting opportunity for you! As the HR Generalist, you will:<ul><li>Bridge management and employee relations by addressing queries or problems.</li><li>Manage the recruitment, selection and onboarding processes.</li><li>Handle employee inquires related to all HR matters including benefits, compensation, time and attendance, employee relations and offering counseling regarding rights and obligations.</li><li>Assist in all HR compliance and reporting.</li><li>Track and monitor leaves of absences.</li><li>Develop and monitor employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.</li><li>Represent the Company at all external job fairs and conferences.</li></ul>If you are an exceptional bilingual HR Generalist looking to take your career to the next level, please contact Anna Parson at Robert Half or apply now for confidential and immediate consideration!

Desktop Support Analyst We are offering a short-term contract employment opportunity for a Desktop Support Analyst in the Marketing/PR industry, located in New York, NY. The role will involve providing support for a range of technologies and systems, including but not limited to EO/IR systems, Mac Computers, Microsoft, Active Directory, and Remote access technologies. Responsibilities: • Provide support for desktop systems, including Mac Computers and Microsoft systems.• Utilize EO/IR systems and Active Directory in daily tasks.• Manage computer hardware and ensure proper configuration management.• Conduct deployments and provide deskside support as required.• Utilize knowledge of Apple iOS and Mac OS in system support.• Use remote access software and technologies to resolve issues remotely when possible.• Maintain a high level of knowledge and expertise in the field to stay ahead of the changing landscape of desktop support.• Collaborate with team members and other departments to ensure smooth operation of systems.• Troubleshoot and resolve issues in a timely and efficient manner to minimize downtime.

Office Manager We are on the hunt for a proficient Office Manager in Orange, Connecticut, 06519-5506, United States. As an integral part of our team, your role will encompass overseeing office operations, managing administrative staff, and ensuring office supplies are maintained. This role offers a contract to permanent employment opportunity and will require you to leverage your skills in areas such as Microsoft Office Suites, Customer Service, and Electronic Medical Records (EMR) among others. Responsibilities: • Manage office operations ensuring efficiency and productivity • Coordinate with multiple departments to collect data and conduct research for various programs • Oversee the ordering and maintenance of office supplies • Handle the organization and coordination of charts and files • Manage the uploading of receipts and other P card-related tasks • Provide support and services to individuals in crisis situations • Utilize basic office skills to keep the office running smoothly • Implement EMR software for managing electronic medical records • Manage back office support tasks to ensure seamless office operations • Oversee patient access and provide necessary support.

Sr. Accountant Fast growing financial services equipment leasing company, backed by a major financial institution, and located in Bergen County, NJ is seeking a strong Sr. Accountant to add to their team. The successful candidate will have an Accounting Degree and 3+ years of progressive accounting experience working in mid to larger sized organizations. Will need to be VERY hands on with the month end close reporting, account analysis, and also some budgeting and forecasting activities for this growing company. Would love to have some public accounting foundation but it is not required. CPA or CPA track a plus as well. The role is HYBRID with 3x a week onsite and 2x a week remote. MUST have VERY strong EXCEL skills including V Lookups, Pivot Tables and Formulas. Any experience with Sage or SAP is a plus as well. Will be responsible for traditional accounting functions including Month End Close, Account Reconciliations, Journal Entries and Financial Statement preparation. Very high exposure role working closely with the Controller and CFO. Need a hands-on approach and career driven individuals in this role as it will offer good upside potential to grow to an Assistant Controller level in a reasonable timeframe. The company offers a competitive compensation package in the $185-115K range plus bonus, depending on experience and including top benefits.

VP Technology We are in the telecom industry, based in Newark, New Jersey, and are inviting applications for the role of VP Technology. This role involves managing software development timelines, facilitating IT/operational processes, and developing projects within approved fiscal budget limits. The successful candidate will also be expected to identify industry trends and opportunities, and provide guidance and counsel to staff. Responsibilities: • Manage software development timelines with vendors and ensure they adhere to delivery date commitments and agreed terms. • Align IT/operational processes with business needs for optimal productivity and process improvements. • Ensure cost-effective services and performance metrics are met by all terminal operating system supporting vendor groups. • Develop and direct projects within approved fiscal budget limits. • Set priorities, evaluate engagement, initiate projects, and issue directives regarding innovation. • Develop strategies for project prioritization, business alignment, and execution of terminal and customer solution projects and initiatives. • Collaborate with Business and Market Intelligence to map out competition matrices for technology. • Provide guidance and counsel to staff in the examination and definition of objectives for existing or proposed customer systems, and in the design of system improvements. • Lead discussions on technologies and innovation materials (benchmarking, technology reviews). • Use skills in Cisco Technologies, Cloud Technologies, CRM, Database, EO/IR systems, Auditing, Computer Hardware, Contracts, Deployments, Design, IT security management, Infrastructure Architecture to perform tasks efficiently.